I called this store ahead to see if they had a particular color in stock and they confirmed they…read moredid. Upon arrival we find out they don't have it in stock and the color is only available online. This is where the frustration starts. Then instead of using the store tablets or computers to get the phone ordered, they used our phone to go into the tmobile app and order it for us, which seemed to entirely defeat the whole reason of going into the store. Why would I come to the store to do something I can do at home? Then I asked for the activation fee to be waived because it shouldn't apply since we were at the store, but the worker just threw up their arms and said it wouldn't let them without even trying. I had to chat with customer service when I got home to get them to credit us back the activation fee. Then the massive screw up comes along. The new phone arrived and I'm getting the old phone ready to trade in. Turns out the worker selected the WRONG phone to be traded in. I call the store and they said they have to cancel the entire order and do it again to change the trade in phone. This is after I already have everything transferred to the new phone. They said I would have to return the new phone and the system might not even let them give it back to me when it's reordered because the box has already been opened and they can't override the system. I again had to call customer service and they were able to sort it out without having to return the new phone, but even they said they've had this happen before and stores will get it wrong. Needless to say we did not have the painless experience we were expecting to have by going into the store. I do not recommend coming to this location unless you're ready to triple check what the workers are doing to make sure it's done right.

This isn't a review for this specific location but rather a review for T-Mobile service as a whole…read more After being with them for 15 years and requiring a cell spot because of poor reception at my home, their customer service has gone in the toilet and their prices started to exceed that of their competitors. I very happily switched to Verizon with better prices and way better coverage.

Chad made the process of repairing my iphone screen a breeze. Dropped the phone with him for 45…read moremins and the broken screen was fixed. I was reluctant initially but he is very professional. I would highly recommend his service.

Fast easy quality battery replacement on my iPhone 7. excellent price and easy Venmo payment.read more

New Brighton Blvd Store- I had a great experience working…read morewith Sequoia buying a new I-Phone. Gary also helped with transferring the data. Both were helpful and very nice. Mary

I was given a 28 minute wait time and told not to wait in the store. After 45 minutes I went to…read moreinquire as to how much longer it would be. I was then ignored by the 4 employees in the store, as were the 3 other customers that came in, standing by the door no really knowing what to do. The assistant manager finally came over and snapped at me that while I was on the wait list there were other people who made appointments ahead of me. What was the point of a wait list/ wait time. No updates, no apologizes for an incredible waste of time. Horrible customer service, and will go out of my way to never come back.

I've driven by this place a zillion times, but never have stopped by. It's in Midway, across from…read moreBanfield Pet Hospital and Big Tent Liquor off the Green Line. I had dropped my Iphone and part of the corner popped out of the case, so knew I needed to get my smartphone fixed. I checked out some Yelp reviews and decided it was worth stopping by. First, Snelling Avenue was undergoing major construction when I drove there, but it was easy to get to and has its own parking lot, which is super convenient. It was empty when I went in, and I was promptly attended to. The store manager, Demetrius W, helped me. He went over the minimum labor fee of $26, and they literally fixed it within 5 minutes. I barely had to wait - had great customer service, and found the price to be reasonable from other estimates that I got online. Overall, very happy with my relatively easy Iphone fix!

Friend had bought an iPhone from them in the past and they seemed friendly and trustworthy. Brought…read moremy own iPhone in to have the cracked screen replaced. When I dropped off my phone it was functioning and charging completely fine. Picked it up the next day and it wouldn't charge and was stuck in a restart cycle. Demanded to know what happened to it and after running some tests they finally admitted they had fucked the motherboard. Okay price for fixing screen but be prepared to have to buy an entirely new iPhone and if they destroy your cracked one they only refund cost of screen not $25 labor cost, which is ridiculous because all they did was destroy my phone.

I stopped at 10:43. They asked if I had a appointment I said NO. They said if I would wait to see…read moreif their next appointment to comes in. If they did not show they would help me then. The next appoint was 12 noon. I asked again. Little confused I was planning on switching my account. 3 phones total. This was ridiculous

This place is horrible I've been here 17 mins and absolutely no one has spoke to me I'm just…read morestanding here not knowing what to do there are no greeting signs no waiting signs absolutely no one said be right with you there is a wait limit nothing this is so wild and unbelievably disrespectful no one look me in my eye smiled nothing if they don't want to work in a place of customer service DONT I'm only here for a pick up which could have be don't quickly inbetween the damn update and greeting the next customer they choose not to engage and should be replaced by people who actually enjoy going to there place of work to help others that's sick the woman didn't even turn her head to see if or who or what customer just walked in the door it could be dangerous next time and y'all wouldn't even know oh well better luck next time.

I had a fantastic experience at the phone repair store. The staff was incredibly knowledgeable and…read morehelpful, explaining the issue with my phone clearly and offering various repair options. The repair was completed quickly

From the owner: Buy, Sell, Trade & Repair Smart Devices & Game Consoles…read more Sometimes all it takes is the right technician to make your device feel like new again. We specialize in professional repair services for smartphones, tablets, and gaming consoles including PlayStation and Xbox systems. Our services include: iPhone and Android repair PS5, Xbox, and gaming console repair HDMI port replacement Overheating and power issues No display or no signal repair Controller connectivity issues Software and system error fixes Screen replacement and glass repair, including curved-edge models Water damage repair Micro-soldering and motherboard repair Factory unlocking services Account removal assistance Battery replacement and charging port repair Diagnostic services for phones, tablets, and consoles We take pride in providing fast turnaround times, affordable pricing, and high-quality repairs performed by certified technicians. Whether your phone has a shattered screen or your PS5/Xbox is not turning on, our experienced technicians are here to help. Customer satisfaction is our priority, and we’re always happy to offer price matching whenever possible.