Had to replace my iPhone and I braved the polar vortex to have them insurance order a new one. The…read morestaff was helpful and weren't too pushy for all the products phone companies now push on people. The phone was sent to a different address but we worked it out. Overall not a bad national retail store for a company I have been with a long time

As bad as it gets! Our monthly charges keep escalating from $220 to over $300/month without any…read moresubscription changes over 24 months. Very deplorable service! Internet and phone connectivity works half the time in a major Metro Area Customer Service is hard to get ahold-of and the worst! Rip-Off Services! So very happy that I changed carriers! AT&T is deplorable!

well all i can say is i used to love any AT&T locations but…read morethis LOCATION right here arent HELPFUL. CUSTOMER SERVICE SUCKS!! and this b***ch got an attitude.. AT&T is getting WORST everytime i have to get to their store! BAD service, customer service arent being helpful looks like a sign to change on a better carrier

Staff were friendly and knowledgeable. They helped us save some money on our plan and add a third…read moreline for another family member. We were in and out in less than 20 minutes. Will certainly consider coming here again if we need something from them.

After numerous attempt to try to turn in my trade in phones. I just need to drop them off in the…read morestore. I have now sat and waited for hours, for something that should have taken minute's, why the a staff try's to make sales.

We were having problems adding my oldest daughter on our family plan at another store and Andrew…read moreand another guy (blonde) were an amazing help. They worked as a team and helped solve the problem. Thank you for your patience and hard work!!

I had a great experience at AT&T on Ford Pkwy yesterday. Nick was very professional, patient and…read morekind. I highly recommend using this location--and asking for Nick!

Excellent experience at the AT&T Highland Park store. Tyler was friendly, professional, and very…read morehelpful with our phone purchase. They answered all our questions and made the process easy and stress-free. Highly recommend this location.

Walked into the empty store where three employees were just waiting to help me. Then, told them I…read morejust needed to drop off some phones for trade in. Their attitudes totally changed and after looking up my account they said my phones weren't eligible for trade in. I tried to explain that I specifically chose the option to drop off my old phones at a store. The kid that was helping me said he couldn't do anything. Luckily, the customer service at the Eagan store was 1000% times better. They took care of the trade in and I received the credits on the spot.

Do NOT give this store your money! They might just "lose" it and refuse to return a penny. I was…read moretold by the manager that they have no way, no ability to refund money that the store received, that everyone agrees was "lost." I have been attempting to get them to fix this for eight weeks. When I asked the manager (who had spoken with the DM) if the only way I would ever see my money is to take them to court, he replied "Yes." I am flabbergasted. And furious. And on my way to court. If I could enter minus stars, I would.

If I could give 0 stars I definitely would…read more Joshua is the WORST manager I have ever come across. I came in wanting to cancel my recently passed grandfathers plan, had his death certificate in hand and Joshua put a hand straight to my face saying he can't help. Me and my grandma waited 30 mins to be helped by another rep, when we were then told that he, a manager, had to deal with us. He rolled his eyes at the rep when she said he had to help us and then proceeded to take his time yapping on the phone with whoever until he got to us.

Barely helpful with my new iPhone purchase and so unfriendly. There were 3 people working there…read morethat day all sitting at separate tables staring at their phones, it was so weird. The guy who helped me did the least work possible. I asked him questions, tried to make conversation but he had no personality for sales, that's for sure. Of course when I got home there were things I wished I would have asked at the store but it seemed useless.

AT&T in general is the bad company service. I pay $500 for every month and always get bad inter…read moreeven though it's said 5G unlimited internet. Be very careful with this company. I found out today they automatically applied another phone line on my account for a year and charged me $54/ extra a month without notice. So be careful with your phone bills ever month. when I called them to fix this problem. They put me on phone for almost 4 hours to solve the problem. This is so Ridiculous. I will definitely canceled the service. Think careful before signing up with them.

Commendation for Andrew Haglund's Exceptional Customer Service at AT&T…read moreTo Whom It May Concern, I am writing to express my sincere appreciation for the outstanding customer service I recently received from Andrew Haglund at AT&T. I have been a customer for 6 years, and while I've generally had positive experiences, Andrew's assistance truly stood out. I contacted AT&T because my bill had become excessively high. It seemed I had accumulated several add-ons that I didn't necessarily need or even realize I was paying for. From the moment I connected with Andrew, he displayed remarkable patience and a genuine desire to help resolve my issue. He listened attentively to my explanation, asked clarifying questions to fully understand the situation, and never once made me feel rushed or like my concerns were unimportant. What impressed me most about Andrew was his problem-solving ability. He didn't just offer a quick fix; he took the time to understand the root cause of the high bill. Specifically, he worked diligently with a colleague to thoroughly review my account. He asked detailed questions about my current services and usage patterns, demonstrating a strong understanding of the technical aspects of AT&T's offerings. For example, he inquired about [mention a specific question he asked, e.g., "how often I used the international calling feature" or "if I was aware of the data limits on my current plan"]. This allowed him to pinpoint the unnecessary add-ons that were contributing to the inflated cost. Furthermore, Andrew's communication skills were exceptional. He explained complex technical information in a clear and concise manner, using language I could easily understand. He was polite, respectful, and maintained a positive attitude throughout our interaction, even while collaborating with his coworker. He kept me informed of their progress and provided realistic timelines for finding a solution. Ultimately, through his collaborative efforts and technical expertise, Andrew was able to identify and remove the unnecessary add-ons, significantly lowering my monthly bill. Andrew's dedication to customer satisfaction is truly commendable. In a world where customer service often falls short, he went above and beyond to ensure my needs were met. He turned what could have been a frustrating experience into a positive one. Because of his efforts, I not only had my issue resolved, but I also left the interaction feeling valued as a customer. I believe that employees like Andrew are invaluable to AT&T. His commitment to providing exceptional service reflects positively on the company as a whole. I sincerely hope that his contributions are recognized and appreciated. Thank you for your time and consideration. Sincerely, Jesse r

SAMANTHA, the helpful corporate AT&T store representative, saved me from having a meltdown today!…read more We've been dealing with online & phone representatives (read outsourced) trying to update my SIM card for my iPhone. After different, conflicting statements from these "representatives"-listening to the scripted "I know what you mean" and the phone STILL not working, I had had it! Samantha checked our drivers license (for security) and quickly helped us. I really wish we had started with visiting this corporate AT&T store and talked to a real person instead of dealing with the too many transfers to staff who were broken records.

The AT&T store at Roseville Crossing, 2724 Lincoln Drive is not a corporate store but retail. Be…read morecareful with what service that you getting. I recently went in to upgrade to a newer phone and the "manager", without my permission added an additional data plan to my line. I had told him several times, just order the phone and leave my plan alone. I never received a copy of the transaction. Within an hour I received the AT&T confirmation that I had changed my plan. Apparently I had unlimited starter AND unlimited extra. $$$. He also added $6 a month phone protection plan because the phone was being shipped to the store. I had declined that as well. Projected bill went from $85 a month to $321 next month and $202 on going. Manager insisted that the bill was "not real", and that my plan was not changed. Credits would come through (I doubt I would get $236 in credits) but I could not trust this salesman. Order canceled. The Ford Parkway AT&T store is corporate, I would suggest going there instead.