Worked with Barbara and she was wonderful!! Definitely felt like this store was super honest and…read morewill get you the best deal for you!

Check your phone for suspicious apps if you've activated a phone here! Do not let your…read moreelderly/senior loved ones go here alone!!! My mother purchased a phone at this MetroPCS. July 1, 2026 with an employee named Amir . A couple days later my grandma started getting a ton of notifications on her phone, mostly from an app called "All File Viewer". I always help her when she wants to download a new app and we definitely didn't download this one and it sure wasn't on her old phone. There were a couple of other apps that were sketchy that I took screenshots of. These were not apps that usually come on Anroids like YouTube or Google apps. Her phone was already very glitchy and losing battery very fast. These were not apps that usually come with Android phones like YouTube or Google apps. So we made a trip to the store on July 9th hoping for some answers and to possibly return it. It was just Amir there, my grandma said it was the same guy who sold here the phone. When we asked him about the apps, he grabs the phone and goes "Yeah." As we continue to explain and he goes through the phone, he goes "Yeah, yeah, it happens all the time." And insists that she must have downloaded the apps. We also asked him why he put a $50 screen cover on her phone without asking her or telling her the price. He said she wanted it and that he actually gave her a discount, and said it was $430 retail. I asked how when the price for the phone is $229.99 full price in-store and online. Then he said its $430 out the door and said he can charge whatever he wants. So at that point we just wanted to return the phone but couldn't because it had an "updgrade". The upgrade? Putting her phone number on the phone. When I looked it up this is an actual policy of MetroPCS, keeping your same number on the phone is considered an upgrade and makes it final sale. So now she's stuck with a phone that even with a factory reset, may still have malware on it. We asked when the manager was going to be there. He said he was the manager and owner of that location. He said that the store on Franklin was corporate and some guy there was the district manager. I already checked before we went and there are no more corporate locations and he just kept saying that that one was. So the same things are probably going on there. So we were kinda done and just said we'd just report it. That's when he grabbed the phone again and started deleting the apps. My mom took the phone back and we left. Also, when she went on the 1st, she forgot her pin. He was able to circumvent it and gave her new security questions so that she could change it when she got home. When she tried to input the answers, it didn't work. She just ended up calling MetroPCS support. There was another woman customer there when she got her phone and he was going back and forth between their phones setting them up. The whole thing was very shady and left me with an awful feeling.

The Pink Spot has always been very professional, respectful, and very quick. I am extremely happy…read morewith the customer service, and am in fact, headed there now to get a new phone case, and screen protector for my friend.

Definitely my place to go to place for phone accessories! Staff here is always friendly and…read morehelpful. I come here for screen protectors and they always put it on my phones professionally. I always walk out with new looking phones! The newest accessory I got was phone charger with Automatic adjusters. See my picture! Great value for your buck here!

This store is Amazing. The staff is amazing! Best T-Mobile store in all of Sacramento.read more

I'm in the unlimited screen replacement program but what they don't tell you is you have to wait in…read moreline at store for the screen even if you offer to replace it yourself. You have to wait and wait and wait for a simple screen protector replacement. This is a company wide policy. They don't make it easy to write T-Mobile feedback so here is a public review at the latest store I am waiting 1+ hour for a simple screen replacement because *even if* they check you in, you need to wait your turn. I get waiting your turn but again 1 sec passing me a screen would be great if they could adopt that. They're probably making it a huge hassle to screen replace cause it will cost them more bottom line. Time is money making this program not worth it. The screen is also overpriced. You can buy a multipack online for $10 & I swear the Go To's break so easily. I have a turkey to prep tonight. I have kids at home. Do better, T-mobile. Thanks but not really.

Lisa was so helpful! She was patient and thorough. A great multitasker! You can tell the employees…read morelike each other and are genuinely friendly.

Worst sales experience ever. The sales guy (never gave his name) was more interested in texting on…read morehis phone than paying attention to me. Kept trying to tell me that the promotion I received online direct from my Verizon app wasn't "Verizon policy". We walked out after he was rude and snarky. List a sale and a customer to this location!!

Went here to return my phone once my new phone shipped in. I was told to "go find the corporate…read morelocation" since that's where I bought the phone. Turns out, the workers at this location just didn't want to help out because according to customer service and others at Verizon, that was just an excuse to not help out.

I live in Folsom but stopped by here 6/16/25 around 115 pm after eating lunch with a friend in…read moreSacramento. I was greeted by a sales associate who was a white male of average height with dark hair and I forgot his name. I explained that I wanted to add a new phone and line to our current family plan and had brought an old iPhone to be used as trade in if needed. We went in circles because he kept insisting I had to update my old plan to even look at available promotions. I told him he was frustrating me and I was leaving. The next day I went to my usual Verizon store in Folsom. And guess what - my current plan was fine, didn't need updating, and there was a great promotion which came with a brand new iPhone 16 pro without trade in. So basically the sales associate at Verizon Florin was full of shit. Stay away from this store!

CPR Cell phone repair 10 out of 10 great service. The young man who help me on the front is great !…read moreThey had my phone ready in 2 hours to replace my battery, just like he said fast service and great service ! I recommended and will get my things here fix !

I went here because they came up as an authorized store for Zagg warranty. The gentleman who helped…read moreme was friendly and helpful. I called the previous day to see if they had the glass shield replacement for my phone. The gentleman who I talked to said they did. They did not, although it was replaced with a plastic one. My glass shield was very damaged so I didn't want to leave without a replacement. I was told the warranty was still in place with the new shield. I hope so. There was a $15 fee which is perfectly fine. Will shop here again. New shopping center with lots of parking.

Worst experience the owner has no communication skills kept our laptop for over week almost two and…read morewasted our time we would never get updates unless we called or stopped by he was unable to do anything because he doesn't seem to know how to do shit! Almost lost company contracts because of him !

Great service! Efficient and good prices!! Would highly recommend this store! Please give them a…read moretry!!

The are my new phone guys I love them. I walk in, tell them what I need and they make sure it…read moregets done the way I want. EXCELLENT customer service. I refuse to deal with anyone else like Metro.

Brought my phone in because it would be at 100% and then randomly die or drop down to six as it…read moreturns out. I had water damage so they replaced my battery and it was good as new :) saved me $800 but still a little pricey with the battery replacement cost me 250$ and had to pay for them to fix my service (that THEY messed up) costing me another 90$) :/ Eh mixed feelings about this place