2/28/26 I called this branch to make sure my account is closed cause I transferred to another company. She said I do not have to do anything. 3/4/26 I was charged anyway. I called today 3/8/26 and complained and did not receive credit . I asked for a manager and she said no manager here. The name she gave me was Lily and told me to call ext 611 which is Xfinity. Then she said I am not working here anymore after today. She was very rude and got mad. Never ever again going to use Cricket. read more

I would give 0 stars if I could for the service at the Irving location. In the past a young man has been very helpful. But the young woman who works there is the most unhelpful person I have ever met in a customer service role. She is extremely rude, condescending, and appears to not want to do her job, which is to help customers. I just read others' reviews, and I am not alone in this opinion. I will not go back to this location ever again, and I am considering switching providers and going back to Verizon. read more

The lady staff is so rude . I am very disappointed with service . I hope the owner to check the CCTV to see her service (Sunday 6/30/24 around 11:35 am)and please consider whether she should continue working . I don't think this is the first time. If I can give 0 stars, I definitely do it. read more

Cricket Wireless Authorized Retailer - Mobile Phones Near Me - San Francisco, California

TL:DR - Either they are scamming or overcharging, you decide. Cricket Customer Service is non-existent. PLEASE review your receipts and get second opinions from other locations or online. Avoid Irving location, Stonestown seemed better. I rarely review places because I do my due diligence in researching but I thought... how bad can a cell service provider be? April 1st, went in for a data plan 20GB. It is $35/mo and I qualified for their ACP discount ($30) so it's $5, simple enough math. Was told I need a new SIM card, 9.99 ok simple enough. So the entire transaction should be roughly $15 + tax? Somehow it is $44.84 and here comes the good part. I asked the person helping me why there is so much charge overage and they replied, you just opened your account so the discount doesn't apply until next month, where you will only pay $5 (35 minus 30). The receipts tell you the story, they charged me $20 for 3.5mm headphones? (I have a modem for hotspot data plan... and every phone nowadays don't even have 3.5mm jack lol and you can help me figure out that other $10 accessory). So they basically lied about the "first month". Back to Irving I go. Same person said the same alibi, lie (or whatever it is at this point) until I brought up that Stonestown would've honored what they should've done (and Cricket Phone Support). So now they back pedal and say they can give me a $25 credit to this (even though the overcharge is $30...) huh? It gets even better... they said it will take 2 months to see the credit xD. I wrote down June 6th just to see if they follow thru (not surprised if they don't). Why isn't it just fixed right then and there? Or even a gift card or refund? I didn't out their name because I genuinely think they probably have been pulling this sort of thing to everyone unsuspecting and it's terribly sad. If I could prevent any future customers from having them con you into a plan/product, I would feel that this review did some justice. And it isn't even about the money, it's the fact that they have a different story for everything I told them... just shady, bring your business elsewhere or at least to another location. read more

Cricket Wireless Authorized Retailer - Wait, where did the $20 3.5mm come from?? xD my iPhone doesn't even have a jack nor does the hotspot that this plan is for lol... scam alert - Mobile Phones Near Me - San Francisco, California

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Today I went to the closest Cricet branch to my house to get a new line and in the morning I was exposed to racist, sarcastic, adolescent attitudes from two girls. These two girls who constantly roll their eyes and make big facial expressions are not even close to professional. I have left the same place before with great satisfaction and courtesy. Now I will close my old Cricet card. read more

Good customers service and good location for paying phone bill. Good place for asking questions about my phone. New promotions are very good when you purchase three accessories just for $40. and you can apply for ACP and save $30 on my phone bill read more

I really appreciated Ms Wong for helping me to apply the ACP program, Thank you so much!

We have finally decided to change phone plans away from cricket, they had added a transfer protection to our acc without telling my mom. When we forgot the pin and had went there to get it changed they ask what do you need the pin for. I have to say the people working there are sneaky and we are glad to leave cricket. I would suggest chose a different phone company when you decided to change plans. read more

If i can give them a zero star I would the lady was in a bad mood or something I went there to ask for esim she talk to us with bad attitude and keep shouting at us, and not happy to service us at all. This is so unprofessional if the supervisor see this review I hope you change the employee who has service mind and welling to do this job. read more

I received a qualifying offer from Cricket wireless to update my phone to the IPHONE SE 64 GB for free because starting February 2022, Cricket will not support the 3G network. I went to a cricket authorized dealer located at 1905 Irving St, San Francisco, CA. They refused to accept this offer. The store representative said that this offer is valid only online, but the offer clearly stated "only in store". Then she said I need to pay $85.00 plus tax because they are a private store and will not accept Cricket's offers. After that she said that they are not an authorized dealer and that I need to find another dealer. This experience has been extremely disappointing read more

Prior to this store opening up, there was little to no reception on Irving Street. That being says a lot of Cricket reception. Asked several locations what one can do but no real answer. One said to get a microcell. Since Cricket is under At&t, the only microcell that would work is the At&t one, and that needs to be registered with an At&t account before it will work. read more

Cricket Wireless Authorized Retailer - So confused - Mobile Phones Near Me - San Francisco, California

All 3 Cricket stores I've been to have pretty poor customer service, this one being the worst. I am glad they do have a store on Irving with cantonese staff to service the families/elders. Common theme is they all hire staff who are working their very first job, who do not even know how to properly greet you when answering the phone. I called the store and the young girl says not "Thank you for calling Cricket, how can I help you," but just "hello?" What!? In the store, I just asked to change the credit card on file. She asks me for my phone # four times, because each time she had to enter it again on a diff screen and neither time did she think to even write it down! so she didn't have to keep asking. I had to say my number out loud over and over. Everyone in the store can hear it. There was a large crawling cockroach (or cricket) on the wall, under the Cricket logo, behind the sales counter. The 2 girls working started squealing and trying to figure out where it went, instead of continuing with my transaction. Whenever someone asks me if I recommend, phone works great! service is terrible read more

I stopped by on a Sunday to get my mom signed up with a new plan. The woman who assisted us was very friendly and provided great customer service. At one point my mom was speaking to her in Cantonese. The store sits on the corner so there were a good amount of people who came into the store, no line though. Once my contract with Sprint ends I'll be switching over as well- they offer great unlimited plans. read more

Very good service...... I join the $60 plan 10gd high speed data Unlimited talk and data read more

Cricket Wireless Authorized Retailer - Mobile Phones Near Me - San Francisco, California

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This review is for Cricket Wireless Store on 1905 Irving St., SF. We went to open an acct with them, the sales rep told us if we get Medi-Cal/FS we can save $30. So we went back the following week to bring our Medi-Cal/FS to show them. Sales rep said that we don't qualify because the Medi-Cal card expired. WTF? Medi-cal cards does not have an expiration date. She asked us to bring proof of letter and new card, so we did once we rec'd it & went back. Now the sales rep said you need to come back tomorrow cause it was not her that took care of this matter it a yelling voice. What kind of customer service is this?? Don't they go through training? Can't they look it up on their PC? I would give it no star, but I need to give it a star in order to post this. read more

Second and final visit...EVER!!!! So I activated my first Cricket line online (after my terrible first experience). I was trying to add a line online but for some reason the system wouldn't accept my phone's IMEI (phone is brand new, unlocked, no carrier branding). So I gave this location another shot. I tested my phone with one of the salesperson's sim card and it worked just fine, receiving 4G LTE which was a good start. Now comes the sales pitch/process. The sales associate (Chinese speaking guy probably under 20 y.o.) was trying to push me to the Pro plan... again! I told him exactly what I wanted and that I wasn't interested in the Pro plan and that I didn't want the hassle to downgrade later, yada yada yada. I guess I was "rude" or my voice elevated and my wife became really upset at me for being rude. Oh wells... Sorry to the kid... but I still can't handle incompetent service. Please TRAIN YOUR STAFF!!!!!! Anyways, long story short, they wanted to charge me $20 for the sim card and $25 activation, which I was both fine with since all I wanted was to get it done that day! Unfortunately I didn't know my pin (not really)... it just made a good excuse for me to leave the store. Please don't come here... go to the kiosk in Stonestown. The staff there are more prepared and know what they're doing. Plus it's only $10 for a sim there!!!! Shout out to Ryan for helping me out! read more

I've had Cricket for months and my voicemail hasn't worked one day. They kept giving me the run around saying they'll fix it and put in a ticket, but that never happened. Paying for a service you can't use is robbery and that's what they're doing. No solution, but wait longer and pay more money only to get the issue not fixed. read more

Couldn't be happier with the exceptional help and service provided by the people at the Valley River Center store. Highest recommendation!

Ask for Dennis - super helpful and knowledgeable. He was really patient and pleasant to work with. I switched over from Sprint's seemingly awesome $40/m grandfathered plan that provided unlimited everything but I experienced dropped calls frequently. I was happy to hear that cricket uses ATT towers. Dennis helped me pick a plan that best suited my needs and I am happy with my new android Motorola and cricket service. The transition of going from my old phone to the new one was a snap - i had no problems transferring my contacts or data. It's been a few weeks since I got the new phone and I don't get dropped calls like I used to anymore. I live in the east bay and frequently visit the peninsula and have had no problems Really great people here, thank you for the upgraded phone and connection! Recommended for current sprint users! read more

Very good service . Every good deal.. I opens pro plan have 10GB only cost me 60 dollar and I set out auto pay they help me save 5 dollar more.. I really like it , now I don't have to worry I go over the data and got over charger me money.. By the way I also want said thank you to the cricket wireless employee. They are really helpful and nice. They always help you whenever you need help for.. Thank you so much. read more

I was debating whether to ditch my already great T-Mobile deal to switch to Cricket, and I came to this store (near my apt) to buy a sim card and plan for 1 month to try it out before I committed switching my 5-line family plan. The two ladies that were working were very helpful, fast and efficient. I used the Cricket iPhone side by side with my T-Mobile iPhone (all over SF, downtown, and the East Bay) and there was NO comparison. The Cricket service SMOKED my T-Mo coverage and speed. Everywhere. No more dropped calls, no more slow data as soon as I get out of SF, and a WAY better iPhone experience overall. The only downside is that I use way more data now (but only because it works SO much better!). If you're thinking of switching, give this store a shot. I went back to them again to port all 5 lines from T-Mobile to Cricket and they made it smooth and painless. A huge thanks to these ladies for making my families switch to Cricket so seamless! read more

I switched from T-mobile to Cricket Wireless, cricket has four lines for $130 a month unlimited data 5G network + 15gb mobile hotspot for each line. Also, I can use the HBO MAX to see movies. read more

This review is not for the store, but rather the carrier itself. I also wish I can give it 0 stars. It took 3 weeks to get my 5 lines to ported over to them. Being a wireless carrier, I thought they were competitive. But roadblock after roadblock, they keep erecting walls to make it extremely hard to get it ported over. First of all, you can't just order 5 sims online and port all 5 numbers to them. You would need to order one, wait for it to arrive, activate it, then order the other one, wait, activate.....OR, you can just shell out $10 per sim and $25 per activation. Secondly, they messed up three times when sending the sim. The first time, they didnt include the shipping manifest paperwork. The second time, they didn't bother mail it out till the next day and didn't upgrade the shipping to one day shipping. And then on the third try, their customer reps hung up on me 4 times before I could get a response. Oh, by the way, did I mention that the carrier doesnt support 3 way calling? read more

This authorized retailer was terrible I walked into the store and none of the people said hi to me the only phones they had in stock was the iPhone 7 who wants to buy the iPhone 7? read more

I've had cricket for 5 years without issue. Then I needed to order a new iPhone from the site because they were out at the stores. Site glitched a bit but I finally got through the process, chose the protection insurance and paid for my device to be delivered. Received the phone and activated. All worked well. A couple weeks later I'm on the app as I realized I should install it before another payment was due. Well all the phone info on app was wrong. Wrong devices for the wrong numbers. Said I had open orders and could not use app or site. I call customer service. They advise that it doesn't say what my "open order" is. And THE INSURANCE ON THE BRAND NEW PHONE IS NOT ACTIVE? Umm. What? My expensive phone doesn't have coverage?? Spent 2.5 hours on the phone talking to 2 employees, 2 supervisors and 1 manager. They will not correct the mistake and apply insurance. They also don't know when "open enrollment" will be so I can MAYBE add later. I also cannot return the phone so I can spend my money and move to another carrier. I would NOT recommend doing business with this company. read more

This place is a waste of time and money. The only guy working there, couldn't understand English, and said, "you speak Chinese, ok, and you buy phone, try the pork bun, thank you", "you come back later ok?". I don't know if this guy was just trying to have a laugh at my expense or just being a plain out and out asshole. After my crappy experience here, I would never recommend Cricket, especially this store in particular. read more

Very good and cheap plan for family 100$ for 5 lines, unlimited text and talk data And if you want unlimited high speed date, just 55$ for one line read more

Dont go to this cricket store the person there doesnt help you and just tell you to do other stuff on your own. I came here twice and the first time a nice guy offered to help me cut out a line from my multiline plan but i decide to do it next time and today i came here and an old woman just told me dial 611 but the 611 didnt even offer costumer service or what i wanted to do and she said thats the only option and she cant do it in the system well guess what bitch i called the richmond cricket at first and they did it for me! read more

I dont even know why i still use this provider. Worst reception worst internet speed. My phone showes 4 bars on 4g and cant even watch a video. Very unreliable network wouldnt recoment it even to my enemies... read more

Pricing: N/A. Depends on your plan, but I got 5 lines for $100. Quality: Good. Available phones are on the lower end of the price list. Turnaround: Excellent. We finished everything in just a hour. Service: Good. Very courteous and helpful, but Cricket's policy can use improvements. I think that $100 for 5 lines is a very good deal especially since the plan includes unlimited messaging and 1GB of 4G every month, which turns into unlimited 3G after using the 4G up. Unfortunately, the phones they have available with their plans are on the cheaper end and if we want something nicer, we still have to pay an arm and leg. The worse part is that all of the "free" phones are Chinese phones that are super unreliable as noted by my father's phone breaking down within months of our plan. We brought the phone in to the store and at least they were willing to pay for the shipping to send the phone back for a repair. Unfortunately, they do not have loaner phones for my father to use, which is a real inconvenience and frankly, makes no sense since even autobody shops have car rentals for their customers. Otherwise, the actual transfer of our old plan to Cricket took very little time and was finished in little over a hour. The actual transfer took about two hours before our phone actually started working, but we managed. The guy helping us was very courteous and very honest about the pros and cons for the phones while explaining the different promotions and rates we can apply for. read more

Good service! Good sales! Good product! Very satisfied with them! I will refer all my friends to Cricket! read more

Went there for SIM card adapter, and the staff working there he was awesome. Explained thoroughly and great services! Thank you!

I have a Cricket Android monthly plan - waiting for the new iPhone to come out. The help desk support is terrible. Simple questions are not answered. I've spoken with 5 help desk techs now - on a range of questions from VM setup to apps not displaying to contact list synchronization issues. Every tech has been poorly trained, and is actually not smart enough for the position. Several have asked my to try stuff and let them know if it works. Some advice I've been given has been made up - just totally wrong. I cannot wait to get back to iPhone. Even if Cricket's products and services and payment plans were superior by far to everyone else's - I would never go full time with this company. They are an embarrassment. read more

This place overcharges by a ton. I am a current Cricket customer and just wanted a different sized sim card. Online they sell it for $10 and I called the Sloat Cricket Store and that's the price they sell it for also. I was nearby so I popped in to ask about the sim card. THEY SELL IT FOR $20! WTF?!? Sad that grannies and chinese speaking people are gonna get swindled buying from this shop... read more

I got a new cell phone at Cricket in stones town yesterday. There were two guys: one of them was pretty nice, and another guy didn't know what to do with his job. I got the service from the guy who doesn't know what he is doing. So the service was bad. Pretty bad... I couldn't use my credit card to make a payment so had to pay by cash, but he didn't have change. He was saying F word while he was working in front of me. Pretty annoying right? When I went back to the home, I found that he didn't give me correct amount of change money. A half year ago, there was a guy who gave me a great service and that made me pretty happy. I hope he would come back to the store as a manager, and that guy will go somewhere else.. read more

If you want to have a new SIM card, just go to the one which is in the stone town mall. You buy the service from there is cheaper than here. 10dollars less. read more

I signed up here for a pro plan about 3 months ago and I've been very happy with the cell phone service so far. The sales person who helped me was very enthusiastic and showed a great knowledge on their products! Very helpful, friendly, and fast process to sign up! I would definitely recommend this location to anyone looking for a good deal on a cellphone plan with great customer service! read more