Happy New Year Yelp Community…read more
I just got the opportunity to read Jonathan's response to me which is just hilarious to me.
1) I said keep the length only if possible while removing all dead ends. The length wasn't the issue. The issue is with the request not being completed as asked. I said to remove all dead ends (a necessity)- I was ok with going shorter and as short until my healthy hair was what remained. With no particular style in mind: layers, bob, etc. So, it seems the comprehension skills is a problem here.
2) I didn't dry my hair in any particular way whatsoever. It was naturally air dried which is where my issue lies.
3) I also have the receipts from both Aly and the MAS texting feature just so we're clear, not just Aly and no one, I repeat NO ONE, followed up with me. And that aside, the issue lies with yall wanting to charge me money to "correct" the unhappy visit. Yall really would rather charge $12 than ensure a client's satisfaction. Talk about WACK.
4) Many of my friends who did go to MAS no longer go and I've recently visited a new salon where all MAS hair stylists are apparently at now and whom I've personally ran into. So, if THAT doesn't say something about your management, I don't know what does.
5) Love my new spot. My hair is gorgeous and healthy, no thanks to MAS- a joke of a salon.
Original Review:
I've been super busy, so it's a slightly delayed review, but I'm making sure that I make the time to leave this review because my third visit to the salon will certainly be my last. I'm incredibly disappointed with the service and the management's desire to make things right.
On July 15th, my appointment was supposed to be with Alex (whom I adore), but something came up so they asked if I'd be open to seeing Aly. I figured I would give her a try, because I was in dire need of a hair cut because my split and dead ends were horrendous to say the least. I asked for a color balancer (ash mushroom brown) and a cut/trim emphasizing several times the importance of keeping the length (IF POSSIBLE) while removing all the split/dead ends (A NECESSITY).
1) I didn't get ash mushroom brown that I requested, but I know how coloring hair can be a bit difficult so I didn't even mention it and make a big deal. I still liked the color so it didn't bother me.
2) It was styled (curled and brushed out for a blow out look) and anyone who knows when hair is styled, the damage is sort of masked and harder to tell. I could tell my left part was soft but my right part felt a bit crunchy. I didn't pay it any mind because I figured it was perhaps due to the product she put in my hair (gloss spray or something, I don't recall).
3) I didn't wash my hair, because I kept the style for 2-3 days until I needed to wash. As soon as I washed and dried my hair,I could tell right away that it was unhealthy, still full of split and dead ends. *See mirrored image, left vs right side of my hair (it's so visible, it's ridiculous). I was just going to live with it, but I thought to myself, I paid good money for this service and it should be fixed with how I asked because it's one thing if I didn't stress the importance of cutting off the split/dead ends, but I DID...MULTIPLE TIMES.
4) I contacted Aly and explained to her the situation. She said I could book a $12 bang trim to fix it. I was going to do that, but after some thinking, I didn't think that was the proper way of handling this to right their wrong. Don't get me wrong, I can definitely afford a $12 trim but that's not the point. It's the moral of it all. I shouldn't have to. I'm not asking for a whole new cut and color. I'm asking for you to fix what you didn't do as requested which I PAID FOR. But no...you want me to pay more money for you to fix this...make that make sense. So, I also reached out to management. They told me the same thing, but I flat out told them that I didn't agree with their proposed solution. Then, they told me that Aly would contact me. Guess what? She never did. Then I reached back out to management and no answer.
SAVE YOUR TIME AND MONEY FROM GOING HERE BECAUSE THEY CLEARLY DON'T CARE ABOUT CUSTOMER SATISFACTION AND ONLY CARE ABOUT MILKING YOU FOR EVERY PENNY EVEN THOUGH THEY ARE THE ONES AT FAULT. Not only that, they can't seem to get a color and cut correct to begin with...
If you couldn't tell from this review, yes, I'm taking my business elsewhere and never recommending anyone to this salon EVER.
