Toyama never disappoints. Always great because they are consistent. Teriyaki steak and chicken with fried rice is the go-to each visit. We always get it to go because I typically grab it on my way home from work. However there is plenty of seats inside the restaurant. Service is great. I don't believe I have ever had to wait for my food. 10 minutes is 10 minutes! I recommend Toyama Express if looking for a good hot meal. read more

Toyama Express - Store hours - Japanese Near Me - Charlotte, North Carolina

Unfortunately, this was a very disappointing experience. I ordered the $13.49 Specialty Wings entrée and simply asked to substitute the rice for plain noodles. I was more than willing to pay a reasonable upcharge for the substitution. Instead, I was told--rather dismissively--that I would have to order each item separately. That would mean paying $13.49 for the wings plus $7.99 for plain noodles, bringing the total to over $20 for essentially the same meal. I also questioned the wording regarding what was "included," only to be told, "Yes, EXCEPT the specialty wings." The explanation was unclear and did little to justify such a significant price difference. I understand that restaurants have substitution policies, and I had no issue paying an additional charge. However, expecting a customer to pay substantially more simply to replace rice with plain noodles seems unreasonable. More importantly, the manner in which the situation was handled was unnecessarily dismissive. Unfortunately, both the pricing policy and the customer service left a poor impression, and I do not plan to return. read more

Toyama Express - Me u - Japanese Near Me - Charlotte, North Carolina

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Not as good as I remembered... The fried rice was gummy and lacking in flavor. I got teriyaki beef and asked if I could get half mushrooms and half broccoli. They said I could substitute the broccoli for the carrots. When I got home and opened the container, there were NO mushrooms. So I didn't get the mushrooms or the carrots - just broccoli. It will be a LONG time before I eat there again. It wasn't worth the $13.99. read more

Even coming here for ~19 years and the food is typically good. The service is also pretty good with minimal wait times. However, their prices are creeping up like most places these days. I ordered the shrimp & noodles for $15.49 and it seemed like maybe 3/4 of a plate of food. I almost always have to clean my own table as they don't do it and the soda fountain pours water out on your hand when trying to fill your cup and it's been like that forever it seems. read more

Toyama Express - Shrimp & noodles. - Japanese Near Me - Charlotte, North Carolina

This was $13.41. Wow so expensive for 8 pieces of chicken a small amount of noodles and a few carrots. Prices continue to rise and quality and quantity of food continues to decrease. I was hungry so decided to stop by here BUT I should have just went home and cooked the groceries I just got from Trader Joe's. Very disappointed in the meal. There was NO seasoning. It tasted like diet food or something. Just so bland. The place was kinda empty for it to be lunch time and they use to pack years ago now i understand why. Service was quick too less than 5 minutes to prepare. I don't think I'll Be coming here again. Very unfortunate read more

Toyama Express - Teriyaki chicken noodles - Japanese Near Me - Charlotte, North Carolina

Food Service Need something quick and good to eat, I highly recommend Toyama! Food reasonably priced. Options to sit in or outside. I ordered the teriyaki salmon and it did not disappoint! read more

Toyama Express - Menu - Japanese Near Me - Charlotte, North Carolina

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NO, NO and NO!!!! Please under NO circumstances waste your money here. The chicken is beyond dry and unseasoned. I had 4 undercooked broccoli florets, maybe 1/4 cup of CAN carrots and a plate full of rice. I added some grilled onions.. WHY ON EARTH THEY CHARGED $4 plus for some grilled onions.. FOUR WHOLE DOLLARS for grilled onions on ONE PLATE OF FOOD. ​I was short on time so I didnt go to my normal place across town but I definitely should've or made and peanut butter and jelly sandwich. This was by far my worst Hibachi restaurant ever. Shrimp sauce taste like the YumYum sauce from the grocery store. Go somewhere else! Yuck! read more

First time trying Japanese cuisine. I ordered noodles and shrimp combo and noodles with jumbo shrimp for my husband. The total was $34.00. (A little steep for lunch). The food was hot but just ok. Clean environment and fast service. read more

I love their food but they refuse to answer the phones. I have called at least 20 times each time sending to voice mail or it saying they're "busy". and they have no online order option!!! read more

Quick , fast and in a hurry. The food was fresh roasted and steamed. My friend put me on and he normally orders the salmon habachi

Decent place for a quick meal. The food comes out super fast! I ordered the teriyaki chicken with broccoli. The carrots were great. The broccoli was a little hard and didn't have enough sauce. The chicken was also a little dry and didn't have enough sauce on it. I wish they added a little more chicken too. read more

Toyama Express - Teriyaki chicken with broccoli - Japanese Near Me - Charlotte, North Carolina

The food is always good but this time around there was a long black hair in my food . I didn't notice until after a few bites . It didn't come from me because I have a fade . I got the chicken & steak . read more

Toyama Express - Hair - Japanese Near Me - Charlotte, North Carolina

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I always come here when i have a hibachi craving for fast service. I get the chicken and shrimp hibachi with only sweet carrots and fried rice and extra shrimp sauce on the side. sometimes i get a order of fried noodles because i want a noodle/rice combo style hibachi and it HITS. EVERY. SINGLE. TIME. very large portions, very filling, very flavorful, the shrimp sauce is the nectar of the gods, it's so good poured all over the entire dish. go here for a quick hibachi bite to eat, especially if it's after a sesh (y'all know what I mean CLT LOL) 10/10 will always go again. SonnY Certified EAT read more

First time, I got steak and shrimp. The steak tasted good. Broccoli is barely cooked. Today, I got Steak with Teriyaki chicken. Apparently I got hibachi chicken because it was so flavorless. I only enjoyed the egg roll. I have yet to know what the ginger sauce comes with. I was told both times, ginger sauce didn't come with my meal. Today, I was told I can buy it for a $1. Usually ginger sauce comes with steak dinners at most places if they're choosey. Shrimp sauce taste like everyone else's as expected. Think I'm done here. read more

Toyama Express - Steak and shrimp combo - broccoli not cooked - Japanese Near Me - Charlotte, North Carolina

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The portions here have gotten much smaller, but the quality is still great, which I appreciate. Friendly staff, accurate orders, consistent quality. read more

Pretty solid takeout lunch whenever you're in a rush. Quick hibachi for a great price. There was one evening I went to get Wendy's for myself, then Toyama for my fiancé and Toyama was so much quicker. We usually get the shrimp or shrimp and steak and both meats are decent. The shrimp isn't jumbo but still good. The steak is always tender. The single hibachi comes with sweet carrots, mushrooms, fried rice, & 1 shrimp sauce. The combo meat adds on broccoli. Their fried rice is our favorite in the area, and the shrimp sauce is good. Not a big fan of the sweet carrots so I usually ask them to exclude it which is no problem. Overall, this is our favorite takeout spot when we don't have time for a sit down dinner. read more

Very fast and friendly service..........Plenty of dining in area. I would go back as well as recommend. read more

Our neighborhood hibachi gem! I'm so excited I decided to give this place a try despite the mixed reviews. I've only had the chicken and steak hibachi because it's my go-to dish that never disappoints. The shrimp sauce is great and they give you a nice amount. The carrots that come with the hibachi platters are sweet and delicious. It's also worth noting that the customer service is phenomenal. 10/10 recommend! read more

Toyama Express - Chicken and Steak Combo Platter (added broccoli & mushrooms) - Japanese Near Me - Charlotte, North Carolina

Nothing fancy. Solid quick hibachi style express plates. Big portions and reasonably priced.

Toyama has been one of my favorite places to grab some quick serve hibachi. My favorite is the hibachi chicken and mushrooms which comes with carrots and rice. The sauce makes adds to the meal (and the calories!). This is a great spot for a less expensive meal, especially if you want a reliably quick lunch during the week. read more

These people don't have good customer service. The food is made quick & fast. It is good but portions are less now. I hate putting greasy fried chicken on my rice. I placed a large order of 3 wings with rice so I asked the lady to please separate in different Togo boxes. She told me she can't do that. I asked why? I can't. Why? We don't do that. Am I crazy to request this? To separate wings from the rice? It's a simple request but for her it was a no. I can't help you just take your greasy boxes and go. I like their food not the service read more

I loved this place before covid. Toyama lost its spark. I used to get their hibachi plate all the time. The rice and meat just got dryer and dryer. I stopped eating there months ago but tonight my roommate asked if I wanted anything. I got miso soup and it tasted like hot water. I never complained about the price increase because I understand things have changed with covid. But the quality decrease is the reason Im not going to eat there again. read more

The value here is great. Basically $10 for a hibachi chicken plate that you can eat twice and the sweet carrots are super tasty

all in all this is a nice place to get a quick meal, above a fast food burger. it's not the caliber of a sit down japanese or hibachi restaurant. so keep that in mind when your order. it a quick fix for quick food they serve. For example steak is not going to be premium cuts, expect some gristle, chicken was ok, and season less. YET, i'd choose this over a drive thru burger joint, healthier and more filling. read more

I have been coming to this established for over a year now. At first, I was highly satisfied with the food, the service and the value. (see previous review). I would come here OFTEN. So much that the staff knew my face and order over the phone and in person. When I was all "hibachied" out after the spring and decided to diversify my dining options. Last month, the hankering returned. I've come two previous times and I've noticed the customer service and quality of the food took a nosedive. (I even walked out on my last visit due to the service). I decided to give them in last chance in light of all of the other great visits. Today I placed a call for pick up. When I called I was immediately asked to be put on hold without the business name even being stated (or stated so quickly it was unintelligible.) I proceeded to remain on hold for 6 minutes. By that time I'd arrived. (As a point of reference: Typically I call 10 minutes prior and am told the order will be ready in 5 minutes and it is hot and waiting upon arrival.) When I walked in (still on hold) there were two cashiers working, two food runners, two chefs and a guy wandering around behind the counter. There was only one party in front of me. I stepped out, hung up and tried to call again and I was immediately asked to be put on hold. I hung up, stepped back in and wasn't welcomed to the counter but rather nonchalantly waved over as if I were interrupting the cashier's day. I calmly asked to speak with a manager. The two cashiers didn't respond but just looked around. Finally one asked said to a very young man (the wanderer) who clearly was not the manager, "She wants to speak with a manager". He just looked at me. Never an acknowledgement. I proceeded to explain to him that I'd remained on hold for six minutes. He just looked at me blankly and said, "I'm sorry". No offer of atonement, no empathetic nonverbal cues, nothing. He followed up his lacking apology by asking , "So would you like to order now?" At this point I recognized his voice from initial six-minute-hold-call. Clearly sensing a lack of managerial prowess, I asked again to speak to a manager. Only then did he state that he wasn't in. I told him I wanted to be contacted when he returned and he just said, ok. I then had to prompt him, to take down my contact info. He pulled a random stack of receipts and began to write the information. I told him that I would be following up later in the week if I didn't hear back. I ordered and then he stammered, "I will talk to the rest of the employees about it." This is the third consecutive visit where I've had an issue. 1st: skimpy portion 2nd: clueless response when I asked for extra noodles (and was willing to pay) due to the previous skimpy portion And this visit. Let me be clear. I understand that no establishment is perfect. As a former food service employee and customer service manager, I understand that there will be hiccups. I've been a loyal client in spite of those hiccups: 1) I'd stopped ordering the chicken due to the dry, rubbery texture and switched to the steak. 2) I figured out early on that you have to specify well done onions and mushrooms because in their entrees these vegetables come out barely warm and still raw. Still I stuck with them because the service was good, the the food is flavorful, portions were ample and the prices are great. Now only half of those statements are true. I will update my review with the manager's response, if contacted as promised. However, until this poor customer service is resolved, I will no longer be patronizing this establishment. For the solution to the problems is this: Comprehensive customer service training for all employees, including how to handle grievances when they arise. Good food gets customers in the door but good service transforms customers into patrons. read more

I ordered here for the first time and had a good experience. I waited about 5 minutes for takeout and was extremely impressed with the fast service here. I got Teriyaki steak with mushrooms and I got a lot of food for $8 - which is a good price for hibachi. The mushrooms could have been cooked a bit longer as it still tasted raw however the steak was spot on and the rice tasted fresh. I'm a lover for hibachi food and this may be one of my newest spots now and it's closer to where I stay which is great so that I don't have to drive too far for hibachi! read more

Location: shopping center/strip mall Parking: Parking lot with a Starbucks, dry cleaners, etc. Can become very crowded at peak times. Call in/take out available Atmosphere: high and standard tables, plenty of windows, TV on wall, outside patio area Order and pay at counter, servers will call your number and bring food to table. Quick and hot hibachi style food Value: a lot of food for the money My go-to meals are shrimp hibachi or shrimp and steak hibachi. I substitute the sweet carrots for zucchini and onions to compliment the mushrooms and broccoli. Meal includes shrimp/white sauce on the side. read more

Toyama Express - Shrimp hibachi - Japanese Near Me - Charlotte, North Carolina

First time and I was not very impressed with the food. My hibachi chicken and shrimp with vegetables was very bland. My meal was fresh, no waiting for a call in order. read more

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My Mama loves this place, so every time I come into town, I pick her up a plate. I love to see her face light up when she gets that scallop and shrimp combo plate. It was served with carrots and broccoli. Those carrots were so sweet, tender, and delicious. Their "pink shrimp sauce" is banging. You know it's good when restaurants charge you by the ounce for extra sauce. Over it, but I love the flavor of it. I bought extra for my Mama and for me to add some to my meal. I'll be back soon, I'm sure! 5 stars because it never fails to make my Mama happy! read more

This is my favorite go to place. Their food is delicious. I normally get the teriyaki steak that comes with broccoli, carrots, rice and yum yum sauce. Hits the spot every time. Their chicken is nice and tender and their steaks are juicy! Pick this place for dinner!! read more

Good for a good price. The teriyaki salmon is my favorite. I'm not a huge fan of the hibachi shrimp. read more

Toyama Express - Japanese Near Me - Charlotte, North Carolina

A college age friend sang the praises of Toyama, so I gave it a try on a Saturday night. First of all, it was SLAMMED packed with a very diverse group of people of all ages. So that was a good sign. I ordered the hibachi shrimp and broccoli. It was ready in a reasonable time. That being said, it was an average Shrimp and broccoli that you get an any old Japanese restaurant. 4 stars. I returned about a week later and tried the jumbo shrimp noodles. The shrimp were good, a little overcooked, but nothing shrimp sauce can't fix. My issue was with the noodles. They were salty, dry, and didn't come with any vegetables. I was expecting more of a lo mein. Regardless, the dish underdelivered and I would not order the noodles here again. read more

Toyama Express - Shrimp and scallops w/ broccoli - Japanese Near Me - Charlotte, North Carolina

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Hands down my go-to express/fast Japanese spot in town! Food is always good and consistent. I love the teriyaki chicken entree with carrots & broccoli. That's my usual order, but I tried the teriyaki salmon the other night and it was sooo good!! Definitely will get it again. read more

Toyama Express - Teriyaki salmon w/carrots & broccoli - Japanese Near Me - Charlotte, North Carolina

Usually most restaurants with "Express" in their names aren't quick. However, this restaurant lives up to the name and had great, quality hibachi. I never call in because they are always able to provide my food within 5 minutes of ordering at their counter. I always get the chicken and shrimp hibachi combo with white rice and sweet carrots, zucchini and onions. Their shrimp and pork egg roll is amazing. And the yum yum sauce, is just that, yummy! Put that ish on everything! If you're in the mood for hibachi but don't want to spend too much or don't have time to sit-in a restaurant. Come here! read more

The food here is so delicious!!! I always order the chicken and teriyaki and it never disappoints. The sweet carrots add a great flavor the food. read more

The service is very good. the employees are very nice & welcoming. the food was very good. the food was very flavorful as well as it did not make me feel sick nor tired. i reccomend this place highly. read more

Nice lil spot for quick plentiful hibachi style dining!!! We both had shrimp n scallop with fried rice and mixed veggies- the carrots were so sweet n just the right touch to all the savory happening on our plate. It's very affordable at $11.99 for our meals and very generous portions. They have some patio dining and we enjoyed that our first time here. People constantly coming and going so they have a strong carry out game!!!!! This is a great option for quick, inexpensive generous tasty food! I ate it so fast I didn't even get a pic read more

We were craving hibachi. Decided to come here and drive from southpark, like we usually do when we crave hibachi. Got the steak and scallop and added shrimp (for $6.25). The food came out and just sat on the counter - even thought they saw we were sitting outside and waiting on it. Came in, picked it off the counter, sat down, opened the box to see only 3 pieces of steak and 3 pieces of scallop. I went inside and very nicely told the owner that there were only 3 pierces of steak and scallop in my box and it was mostly all shrimp she said that's the portion. I asked her three pieces of meat and scallops is the portion for $17? She said "yes. More expensive bc of the scallop". I asked her for more meat because I am super disappointed in the portion. She said no, that is the portion and that I could pay another $6.25 for an additional side of meat. I then asked her if she was serious and she said yes. Rude, unprofessional and GREEDY. Never ever coming back here again. Go support businesses that take care of you, especially when you've been taking care of them - for so long. By the way this was $24. read more

Toyama Express - Japanese Near Me - Charlotte, North Carolina

I try to come to Toyama whenever im on this side of town for Hibachi. The food is a hit and miss evertime but because im new to Charlotte i haven't found anything better yet. Today will probably be my last i keep trying to make it work but I keep getting disappointed. I paid 9.19 for noodles and shrimp. The food was a miss and the portion size was smaller than a pack of Ramen. DISGUSTED! read more

Inexpensive food. Great place to go to for some comfort food. Love the sweet carrots and the shrimp sauce. Edit: Service and food quality isn't like it used to be. Found hairs in my food a couple times that I've given it another chance. Food taste has diminished in flavor over the years. read more