I will never buy another car from Toyota Direct in Columbus. At the end of April I purchase a brand new RAV4. Yesterday I received a letter from the bank stating they were withdrawing the finance offer because the dealership submitted the paperwork. I have no issues with the salesman, but the finance person is the issue. Right after I purchase the car he left on a three week vacation and never finished my paperwork and the worst thing never told anyone so someone else could finish it. I wish I have my old RAV4 back but they have sold it already. It took them three weeks to payoff the loan for my old RAV4, plus did not pay it off all the way, I had to pay the rest so it would not hurt my credit. They never check the payoff since it took them so long. I have left a message for the General Manager, but so far had not called me back. I will now go to another Toyota dealer for the free service, I will never step foot back at Toyota Direct. read more

I scheduled an appointment for early morning, was there and signed in right on time. I was told that I would be in and out in 45 minutes no more than an hour for a simple oil change and tire rotation. Two hours later I finally get my car back, And that was after me having to track down my service advisor and ask where my vehicle was at. The advisor came back and said "oh they're just finishing up putting the tires back on and adding oil... Seriously for an appointment it takes two hours to change the oil and rotate the tires? I don't think so! And I don't think I'll be back!! read more

I have always had great experiences at other Toyota dealerships, but unfortunately that was far from what I experienced at Toyota Direct. I contacted them about a car that was listed online, they told me that this is a very high paced dealership, and that the vehicle I wanted may not last very long, but if I came up after work, they could stay a open little later (I live 2 hours from the dealership.) I am in the process of buying a house, so I explained to the Salesman I have a strict limit to what my monthly payment can be so I can keep my debt to income ration where I need it for a mortgage, and I told him what it was, and that I was only willing to do a 60 month loan. I was told that depending on financing rates we could probably make something work. I already went to a local Toyota dealership, I knew what my credit was, and I knew that Toyota finance is currently running a special of 1.9% on Certified Used Camry's and Camry's Hybrids until 7-5-16, for Tier 1 credit, and 2.9% for Tier 2 credit, and I knew I qualified for that special. I knew that to hit where my payment to where it needed to be they would have to knock just over a $1000 off of the sticker price to be in price range. So after work my wife and I drove 2 hours to get there, and did a credit app on the way down so "papers could be ready to sign when I got there." Well everything went well until they sat down and started the sales process of where we wanted the payments to be. Not only did they knock off one $1, they showed me a payment that was almost $100 more than what I said it had to be at. so not only did they knock off the price, I entered it into the loan calculator, and it showed they were projecting at 8% interest. I insisted to see my interest rates, and they said they were not allowed to speak to me at what they are, that I would have to talk to the Finance Manager, but would not let me speak to the financial manager, because we had to agree on a price first. After I pushed back, the salesman would talk to his sales manager, and kept on coming back with a little lower payment, but not close to what I had to be at. I feel bad because the sales guy was trying, but the sales manager was not letting him lower the price. (we overheard part of one of their conversation, the sales manager was not a friendly person.) After running through the process 4 times, and them not wanting to tell me what my interest rates would be, I asked to speak to the manager. Unfortunately I did not get his name, but it was not a pleasant experience dealing with him. First he tried to tell me what I wanted was unreasonable, because even if he was selling it at 0% interest, it wouldn't be the payment I wanted it at full price, so I got out my phone and pulled up Toyota Finance calculator and showed him that actually they payment would be right where I wanted it. I kept asking him what my interest rate would be, and he finally said that there was no way of knowing because he only ran my credit, but did not submit it to the bank because there was no point of submitting it if we were not going to decide on a price. I brought up Toyota finance rates and he said he had no idea what they would be. Then I brought up that Toyota is currently running a special for 1.9% for Certified Used Camry's and he reluctantly agreed that they were. Then I asked him what my credit scores were and if they would qualify for the Tier 1 for 1.9%, and he said probably. At this point he was very annoyed because I pointed out his misinformation on multiple occasions, and I was using Toyota's finance calculator to show exactly what my payments would be at various interest rates. I told him at that interest rate if he lowered the price $1100 It would be where I needed it to be. Then he told me that the price was the internet price and there wasn't much room. I pointed out that the price that was online, is the same price that it says on the windshield of the car, so it wasn't any cheaper. He said let me rephrase that, we have room, but I know I can get more out of that car. So I stood up and told him that I should have been told this before driving 2 hours to buy this car. I was VERY CLEAR on the phone where I needed the monthly payment, and I was not willing to go over a 60 month loan. This was a total waste of my time, and I felt like they were telling me anything to get me to the dealership, thinking they were going to be able to pressure me into a higher price. The Sales Manager was rude, and just came off as very annoyed that we were there late, and was armed with information, and confronted him on the things he presented to me that were not true. I do feel the salesman was trying, I place the blame of this on the sales manager. Bottom line, I wasted gas, time, and energy on driving 2 hours to this dealership on false promises. I DO NOT recommend making a trip to this dealership from out of town because they do not honor their promises, and the management is very rude. read more

I purchased a 2008 Tundra in January and received my financing and gap through Toyota Direct. I ended up refinancing through my credit union at a lower interest rate by 1.5% and my gap coverage was $500 cheaper. I was passed around about 10 times to receive my gap refund and finally received it 4 months later on Monday after going to my credit union Friday, having them call and the check was sent express . I understand it is an older vehicle but I did finance around $28,000 to purchase the truck. I worked with Nathan purchasing the truck and was promised they would get rid of the animal smell which was never taken care of and three weeks later my door lock actuator went out and was told I would have to pay to have it diagnosed and parts/labor. I work at another dealership and have purchased vehicles here and at other dealers and never had such a negative experience. Never again. read more

I had insurance money---cash at hand when I arrived on the lot. Out of nearly 10-15 men inside chatting away, only 1 man, who seemed in poor health conditions, came out to see me while looking at cars. I am younger and can only assume because of my age, they thought I had no money. When my Mom arrived to meet me, they were eager to assist her. I was so angry at the poor customer service I receieved I refused to continue looking. Besides the man who attempted to help me, the rest inside the business were disrespectful---none made eye contact, none acknowledged me, none asked to help. read more

As shady as can be. My old car died, and I needed a functional car quickly. I ended up buying a car here out of desperation, but I have felt taken advantage of the whole way. They know when you really need a car, and they make sure to rub it in your face they they are not the ones who have to negotiate. First, they advertise their cars in multiple places at different prices. On the lot is one price, online is a different, you can even find their listings on Craigslist at a third price, and then when they do the paperwork, they make up a fourth, outrageously high price, and try to convince you that you are receiving thousands of dollars in savings. They post false advertisements on Craiglists for things like "$500 rebates". When I asked the salesman, he looked at me like I was crazy and said "we don't offer rebates on used cars. There's no such thing" I had to pull up the Craigslist posting for him to believe me, and first he tried to say that it was not dealer sponsored, and a false posting. When I pointed out that the advertisement included this vehicles exact VIN number, he decided that another salesperson must be doing this independently to try to drum up business. Either way - no $500 discount. But the false advertising isn't even what infuriates me. What infuriates me is actually one of my pet peeves of dealing with most large corporate entities, like a dealership or an insurance company: When they screw up, and they know they screwed up-- they even ADMIT they screwed up, and then they tell you "we're not going to do a damn thing about it". In this particular instance, I took the car to my regular mechanic for a once over. He gave it the all clear except the two back tires were completely worn out. And when I actually looked at them, they were obviously balding. (I'm admittedly not a car person- that's why I paid a car specialist to point these things out on my behalf). So I go back to the dealership and say "give me two new tires and the car is sold". Salesman's first response: laugh in my face, get told that's not going to happen. Second response: "All of our cars have been through inspection, and if you think those tires are bald, you must be saying our mechanics don't know what they're talking about. They would never let a car onto our lot with worn out tires" Salesman and manager go look at the tires...third response: "well, we don't know what happened, but somehow we never got informed that the car needed new tires. If we had know that, we would have never advertised it for such a low price. We're not denying that it needs new tires. Those are definitely worn out. But unless you want us to raise the price so we can give you two tires, there's no way for that to happen. (This is where that fourth imaginary number that is thousands higher than any of the advertised prices comes in.) We've already discounted the car $2600 (it's actually still the internet listed price). We can't do anything about it." The salesman couldn't even provide any documentation of what had been checked during the "inspection". All he had was the carfax that said the vehicle had been checked in, and the inspection sheet that was totally blank except my car's VIN number. And the final response that just blew my mind: "We really can't negotiate with you because you came in with pre-approved financing from your bank, so we can't even get a kickback from the bank to cover our losses." I've worked in retail my whole life, and generally, when a company screws up something as major as failing to complete the inspection on a car, and carrying out the necessary maintenance, usually, they try to make it right. But not these guys. They will look you in the face and say, "We know you're here because you need a car, and we don't have to do a damn thing to compensate for our total screw ups." read more

A huge disappointment. After spending hours on autotrader.com I found the car I wanted. I called Toyota Direct of Columbus, OH and spoke to a salesman about a 2006 4runner. After he did a walk around I asked to speak to the Manager Ryan Belcher. Ryan told me no problem with my credit union and I told him I could leave a deposit with my credit card and be in to get the car in 2 days, Ryan Belcher said "Great." I call back 30 minutes later and the salesman said the car was being taken for a test drive, I said how? I want the car! He said it was out of his hands. Ryan Belcher said I don't know why you are upset, we sell cars and that's what we did! I was blown away by this manager. I have contacted Bruce Daniels who over sees the company, lets see if he is any different than this manager at Toyota Direct that lost a customer by not keeping his word. read more

I will do my absolute best to never bring my vehicle back to the shop. I love my Toyota Prius but I hated the "service" I received. Long story short the agent who assisted me didn't know what he was talking about. They held my vehicle hostage over the weekend because they couldn't get ahold of my Warranty Group. It was either I pay full price or my car stayed there until they got ahold of them. I don't even dispute the policy as much as the way it was handled. As a consumer I expect good customer service... I am also in the business of customer service myself, and I would never treat a customer this way. It was as if I was trying to Swindle them. I had a warranty, it was covered. Do your job. I was told another repair was completed and then later was told that it was not. In the end I'm glad it was not because I did not want to give them any more of my money. I had to call to find out a status after several hours of hearing nothing, following the weeknd hostage. The work under the warranty was finally done and I was called to say I could pick it up, and questioned if I wanted the free car wash. Yes please I'd greatly appreciate it. I arrived over 3 hours later to pick up the car. And was told oh I'm so sorry I never got that car wash done do you want me to do it. No I do not want to wait even longer after 4 days for a two-hour fix for you to wash the car that you already promised you had. These people really need a few lessons in customer service, I hope the technicians can do their job better than the folks in customer relations do. read more

The Toyota product speaks for itself. Reliability and quality comes from the factory. But trust and service comes from the dealer. I've bought two new vehicles from Toyota Direct each time I was robbed. Buyer beware, hidden fees and untrustworthy sales practices. The sales manager is inline with these gangster style sales tactics. Never again. Buyer beware. read more

I had a great experience purchasing a vehicle from Toyota Direct especially with the salesman Chad Higgins. Comfortable. Helpful. Excellent sense of humor. Made my overall experience enjoyable. He really took the time to show me the vehicle and its features. If you go here ask for Chad. Loved the free popcorn, cookies and all you can drink coffee. I highly recommend buying from here. It was the easiest car buying and a truly wonderful experience working with them. Thanks again Chad. read more

Cars they post are different from what they have on the lot. Guys are rude. Horrible experience. I will never return here.

I recently purchased a gently used 2016 GMC Terrain here. My salesman, Schneider, was wonderful ! I highly recommend Schneider. Now for the very unpleasant part, financing. If you elect to NOT finance with them, their gracious attitude quickly turns contentious. Brittany and Brandon were both abrupt with me. In hindsight, I should have left and done business elsewhere. Sales staff is great, office staff, not so much. read more

Will never ever buy another Toyota or from Toyota Direct Saying they "found" the issue with our car but refusing to fix it because the field tech guy who came from Toyota manufacturing couldn't "re-duplicate the issue they originally found!!! Ridiculousness! read more

Got my 20000 mile service last night. Everything went smooth. Service was quicker than the time they quoted me. So far so good. No problem. I will give them a thumbs up! read more

I test drove several used cars from Toyota Direct and was appalled at the condition of the cars. None of the cars were cleaned and one clearly had a transmission issue. The salesman was nice but I was just shocked at the condition of the vehicles. I would never buy a used car from this dealership! read more

I experienced fast and friendly service. They got me right in at my appointment time and were done in the time frame quoted. Great place to bring your car for service. read more

Some shady stuff. They mislead you to get you in the door. Did online tradw in value which was 28000 to 32000. Asked the guy at the dealership about it before i drove down there. I get there test drive their car and when all is done they say well we can give you 23,000 our trade in value isnt correct. I drove 2 hours one way for absolutly nothing. Me asking before i went makes them shady and missleading since they didnt say anything before i went. love my toyota's but wont do buisness with these guys again. read more

I had recently used TrueCare through my Teacher union benefit pages to get some estimated savings on a Toyota Prius and Corolla. The idea behind true car is you get truly transparent pricing on available cars at certain local dealers. I was encouraged by the idea of not having to haggle with the dealer like I did on my previous car Purchase. The dealer information I was provided with was Toyota Direct in Columbus, OH: Daniel Grunkenmeyer 4248 Morse Road Columbus, OH 43230 I went in and the preferred contact person was not in. I asked if I should return when he was available but I was ensured that I could get the same deal with any dealer. I was initially told all the cars that TrueCar had just listed yesterday as "in stock" had just been sold but they had a few other similar cars they could show me. I found it interesting that the 8 different cars I had preferred pricing for had sold literally over night but they ensured me I could still get a good deal on a similar car using my TrueCar Estimate. After test driving a few cars I asked to see final pricing with Trade In for a 2015 prius. Instead of offering me some of the additional discounts I had seen online (rebates and financing) I had to pull out my phone and show the dealer what offers I had seen. I got the clear impression if you don't know what incentives Toyota is offering this dealer won't give them to you. After waiting for over 30 minutes my sales rep returned with 2 offers. He quickly showed me monthly totals and then told me to circle which pricing I liked and sign. I was really taken aback and asked what I was signing for and he said oh this mean you are walking out with this car right now. I had received no clear information on financing or my trade in value. I asked for more pricing clarity and he wasn't able to give me what percentage they were financing me at and saw that my trade is was valued at 800-1000 below kelly blue book pricing. I pointed this out and the sales person returned to speak with his manager. He came over about 15 min later and said the manager approved 800-1,000 more on the trade-in if I bought right now. I reported that I was not set to buy and wanted the key to my car back so I could leave. At this point the manager came back without my keys and again asked me what the problem was and I wouldn't buy. I told him I was looking at 2 different cars and that I was discouraged that they had given me such a low offer on my trade-in. The manager told me I shouldn't be so concerned about that b/c i was getting such amazing discounts and rebates on my new car. I was discouraged that even with the TrueCar pricing the dealer continued to haggle on discount and trade-in value with me. My trade-in was being used for the dealer to recoup some of the "discounts" TrueCar had offered me. I thought using TrueCar with this dealer would eliminate the haggling of car buying but this dealer seemed intent on making up the TrueCar discounts in other aspects of the sale. I was extremely disappointed with this Dealer and would not consider them a certified TrueCar Dealer. Even though I love Toyotas I will not be purchasing a car from this dealer! read more

I am in the lobby right now waiting to get a tire patched. I have been a loyal customer here for years, including purchasing my cars here, so the fact that the experience has been this bad already is just disappointing. We live 5 minutes from here so when I found the hole I called to make sure they could accommodate us quickly, as I'm with my 2 year old son, and they said no problem. We left right away but when we got here had to wait 20 minutes just to be helped. All the while people who pulled in after us were helped immediately. I watched the entire time as 2 girls text, one guy PICKED HIS NOSE, and the girl who eventually helped us did so only after detailing her drunken weekend excursions to yet another employee. And it's not like we were invisible. My son was crawling all over me crying loudly the whole time. Then she said it would be an hour, which was obviously unacceptable, but she told me it would be fine because there's a play room for kids. Hi, I think I'll decide what's ok and what isn't when it comes to my kids, but thanks anyways stranger. Had I known that the 20 minutes I was quoted on the phone was in reference to how long it would take to be acknowledged, I would have skipped this trip today. All this after just weeks ago when we had a routine oil change, they forgot to put the cap on, or some other ridiculous thing, and oil leaked out ALL OVER our garage. I don't know what's going on in this place lately, but someone needs to remind these people that there's a lot of competition out there. I have no problem taking my business else where. read more

Service department is not very good at what they do. I am on my third visit for the same problem. The last visit I was told it was fixed. I came back to pick up my vehicle, signed my paperwork, and was sent on my way. I started my car and the problem remained. The technician never verified if the problem was really fixed. I turned the car around and headed back to the dealership. Of course by then they wouldn't see me again that day. Had to make ANOTHER appointment. Not sure if it is incompetence or laziness, but in my experience, they do not check their work. I wonder if they even did anything at all. They don't seem very concerned about wasting my time or that they tried to hand off some half-witted repair job. Not a single apology offered, nor any attempt to make it right. read more

My cute little 2015 Prius was recently damaged when someone backed into her and tore a gash in the bumper. The gentleman who backed into me offered up his State Farm Insurance card and many apologies. A month later, after returning from a trip, I got my car back from Direct Collision, in near-perfect condition! While I was out of town, they replaced the bumper on the car, washed it inside and out, and settled up with State Farm without a moment's interference in my life, all at a cost of under $800! The car looks good as new, and this was as painless a transaction as I've ever experienced with a car dealership. Mark at Direct Collision deserves the kudos for taking good care of me and "Ruby"! Thank you very much, Toyota Direct! This is my second Prius from you, with the older one still in the family. I will return to TD again and again for service and cars! read more

My experience buying a new Rav 4 at Toyota Direct was great. Their selection was tremendous, and their assistance in the purchase was excellent. I would recommend then to anyone. My Sales representative, Nic Edgell was very helpful during and after the sale. He gave me top dollar on my trade in and was very helpful guiding me through the finance and purchasing procedures. Nic also explained all the features, and there are a lot, of the Rav 4 to me. After I had owned the car a few months I returned to Toyota Direct to clarify some on the electronics on the car Nic treated me more as a friend than a pain in the neck former customer. Experience was very good. read more

Horrible experience. Would not recommend to anyone. I purchased a brand new car from them 3 months ago. They ran my credit and I was ready to purchase my second car from them and I received a call from my salesman telling me that someone else was coming in to look at the car in an hour and they had no way to hold it for me. I live 120 miles from the dealership. They said whomever gets here first gets it. read more

I am a long time Toyota customer, and I presently own a 2008 Prius. I took my car in last night (April 13, 2011) for just a routine oil change. The appointment was at 6:00 p.m. Billy was the person who was assigned to me. The car was signed in at 6:10 p.m. and I was taken into the waiting room. I waited, and waited, and waited......... After an hour, I was wondering what the delay could possibly be, but decided just to bide my time and give them a while longer. No one EVER came out to explain what was going on and apologize for the delay. It got later and later, and finally at 8:00 p.m. I went back out to the service area. I was angry that a simple oil change took nearly 2 hours, and that no one had the courtesy to come out and tell me what was going on. I found Billy, and when I expressed my frustration and said that I should get a free oil change, he got mad at me and ranted about some previous customers that were arguing about the bill, couldn't speak English well, etc. etc., and he was tied up with them for "an hour". (No one else could have come out to apologize for the delay??) When I asked him what took so long, he said "it doesn't matter", and he said "we're giving you a free oil change". I am fed up with your Service Department. Years ago, it really was a SERVICE department, little pressure to buy more services, friendly people, and you could just drive in and get a simple oil change while you waited IN 30 MINUTES OR IT WAS FREE. Those days are long gone, but I'm afraid that Toyota has really ruined the good customer experience in your service department. Chris Carter and his staff was always so helpful and friendly, but now the attitude is totally different. I will be looking for another place to get my car serviced, and will definitely look at Germain or Toyota West the next time I'm in the market for a new car. I love Patty Street, my salesperson who has sold us 2 cars, but, sorry Patty, your Service Department has lost you some good customers. Barbara Mann, Blacklick read more

My husband and i bought a vw jetta from there and have had nothing but problems with it. Our salesman Mr. Jiles was far from knowledgeable we have had this car for 2 months and have had it in the shop 2x for the same problem.. We will absolutely positively NEVER buy a vehicle from there again. The staff would much rather talk and socialize with co workers than deal with customers.. I will discourage everyone i know to not purchase a car from there.. Go to Byers instead read more

Horrible. Stay Away. They will do anything they can to get you bring the car in hold you hostage. Horrible service over the phone, thus why would I want to bring my car to a guy that is an a***hole over the phone??? read more

My salesperson did not know there was a RAV4 in their inventory; I had to show him on their website and he had to go look for it. The finance guy got me a better deal than the one I brought in pre-approved for, BUT it took him almost a month to finalize it and was impossible to get in touch with through the process. At one point I went to the BMV to renew my temporary tags after leaving several messages (with no response) to find out if the lien was done yet, and found out it was filed on the title already - how hard could it be for him to tell me the deal was finalized?! I then had to go get a copy of the title and back over to the BMV for my plates. I still did not get my title in the mail for another week after that! Just when I thought all was settled with the financing, I get a statement in the mail dated 7/30 with a payment due date of 7/26! I call Toyota financial where I am told they can do nothing because that's how the dealership filed the paperwork. Basically the correct paperwork was not received until 4 days after my first payment due date (which the dealer determines on said paperwork) and the only way to change it is to go back to the dealer. At this point, with the headaches and lack of communication just trying to find out who my financing is through, I refuse to deal with the sales are of the dealership anymore. And as far as service goes... I made an appointment for some service recalls the dealer didn't bother doing before selling the vehicle to me. I get an email from someone at the dealership about they may offer me a new RAV4 in exchange for my certified pre-owned one, so I call the number on the email and the lady "makes an appointment" for me for when I bring the vehicle in for the oil change. When I get there, she says she is running some numbers and will see me when I come back to pick up the vehicle. When I come back to pick up the vehicle, she is not at her desk, so someone in service pages her to meet me in the waiting area. Forty minutes later I find the person that paged her left for the day, the lady that I am supposed to be meeting is out on a test drive, and I give up and leave. I determined on my own later that no matter what you're bringing in your vehicle for service on, you get one of these emails. I have not purchased a vehicle in 13 years, and the only reason I was buying one now is mine was totalled. This dealership has shown a total lack of communication, sympathy, and attempted to abuse my naivety, and I am letting everyone know to have a very good reason to go there and watch your back!!! read more

Let me tell you we were in there Saturday 2/7/2015 ready to buy and started out working with Storm when he leaves to get his jacket to show us some cars. Needless to say he never came back started working with new people (VERY RUDE). After about 1/2 hour the manager came up I was quite upset so we left. We went to Buyers Mazda and bought from them. We have always been a loyal customer of Toyota Direct and we will never come back after Saturday. All that was needed was for Storm to let us know what was going on I understand there are other customers, but I feel that it was very rude not to even say anything to us. read more

One year later and here I sit at the dealership- it took a whole year for them to order and install SkyLinl on my car. My experience with this dealership has been bumpy to say the least! Wow!!!!!!! read more

I have bought 3-4 new cars from this dealer over the years. My recent experience was pretty bad. I had been in a few times to test drive the Tacoma. On my 3rd visit, I gave the salesman a specific list of the options that I was interested in and told him I was ready to buy as soon as he located a vehicle. He took the info and put it in his desk drawer. The next day I emailed to inform him that I found a vehicle on the regional website and asked if he could look into it and see if his company could get it on a trade with apt he other dealer. He wrote back 2 days later and asked what I was specifically interested in. He said he had me down for a highlander or Tacoma. By this time the vehicle was gone from the regional site. I ended up going to another dealer and he found the car the same day we met. Customer service is everything. This time Toyota direct fell flat. read more

I talked to Reggie multiple times about a SUV that I wanted from the dealership. I had a family member go look at it only to see that it was damaged and had over 3000 more miles than what was listed. After talking to Drew I agreed to go ahead and get the vehicle despite the flaws. Reggie told me to put in the application so I did and heard NOTHING FROM THEM! So I called and called... Couldn't get in touch with ANYONE.. Finally Reggie calls back and said oh someone came in and bought it. HOW?? I had been talking to them about this car for days. I submitted my application and was paying $25000 (THOUSAND not hundred Down) How could they sale it? I'm SO FURIOUS!! Just a waste of my time and my credit pulled for NOTHING!!! read more

Poor customer service especially from the finance dept. I cancelled my warranty on the car a week after I purchased it, Jonathan told me I'll see the reimbursed money in my account and this was in August. I didn't see anything so I called and spoke with Brittany Simonelli on 8/23/16 she said she doesn't see my name so if I cancelled it then it is cancelled. To me that wasn't enough assurance cuz I still haven't been reimbursed so I drove to the office and spoke with her. I got a copy of an email between her and Maggie Lawson explaining that august business does not get remitted until next month which is September. I called 9/6/16 and spoke with Kyle who told me the cancellation was delayed but it has been taken care of. I have called Brittany Simonelli on 9/13/16, 9/14/16 and 9/15/16 and leave her a voice messages for an update on the cancellation but she hasn't called me back neither have I been reimbursed. On top of it the car didn't come with floor mat and spare key I went back to ask about them and they told me the didn't come with them. This is my first and last time going to Toyota Direct to purchase a car. Poor customer service especially from the finance dept. I cancelled my warranty on the car a week after I purchased it, Jonathan told me I'll see the reimbursed money in my account and this was in August. I didn't see anything so I called and spoke with Brittany Simonelli on 8/23/16 she said she doesn't see my name so if I cancelled it then it is cancelled. To me that wasn't enough assurance cuz I still haven't been reimbursed so I drove to the office and spoke with her. I got a copy of an email between her and Maggie Lawson explaining that august business does not get remitted until next month which is September. I called 9/6/16 and spoke with Kyle who told me the cancellation was delayed but it has been taken care of. I have called Brittany Simonelli on 9/13/16, 9/14/16 and 9/15/16 and leave her a voice messages for an update on the cancellation but she hasn't called me back neither have I been reimbursed. On top of it the car didn't come with floor mat and spare key I went back to ask about them and they told me the didn't come with them. This is my first and last time going to Toyota Direct to purchase a car. I just posted this on google review I'll make sure I post this bitter experience anywhere I can write a review to save others from going through this stress. read more

If I could give them zero stars I would. I contacted them to see about a used Toyota. They contacted me back quickly and made an appointment to see it. Jeremy kocher said he would have the car ready and pulled up front. All the way up till an hour before the appointment Jeremy contacted me and promised to have the car ready. When I arrived a little early he was with someone else and the car was not ready. I didn't mind and just looked around. He then later came over and we walked around the lot for 20 minutes and he could not find the car. He then went inside and came back out and announced that the car was sold last night. I was upset that the car sold and he was still promising this car would be here just an hour ago. I told him I took a day off work and drove out of town just for this car. He then replied that it shouldn't be me that was upset, it should be him because he just lost a sale. He then proceeded to blame me and said I should have came instantly and not waited because cars get sold under people all the time. I replied that I thought that was what the appointment was for. He then proceeded to accuse me that if I was going to try and complain to his manager and try to get him in trouble then it was not going to happen. That he wouldn't get in trouble with his manager. I replied that I don't know where this is coming from and I never said anything of the sort. I told him that I did not want to do business with him and this was appalling customer service. After I left he continued to text message me unprofessional messages. read more

While the beginning part of the process was nice, the communication during and after the process of trading in and buying was awful. The salesmen are not good about following up with you or responding to you once you have bought the vehicle. In addition, the finance office is awful about communication as well. After trading in, the finance guy told me to send him a picture of my previous car's registration. I did, and never heard back. So I sent another email, asking him to respond so I knew it was taken care of-- he never did. So I contacted the salesmen to follow up for me. Took a couple days to respond. Told me he would follow up after vacation. So after 4 days or so, I took it into my own hands again and called the finance guy. Was actually able to talk to him, and he assured me he would email me to let me know either way once he looked into it to make sure he switched it over... still haven't heard from him. WORST COMMUNICATION EVER, and I will not ever give my service to Toyota Direct again, and will always steer family and friends away from them. read more

We bought a Highlander car from here about 5 months ago, and it is already having problems. Before any major problems started happening we took our car to Monroe for and oil change. The first problem with our car is that it has recently started to smoke off and on, and we don't know why. We've taken our car to Toyota service about this problem and they said it was nothing too serious, and that is was still drivable. On our way home from spring break, our car started to smoke worst than the times before. Once we got home we took the car into Toyota, and they said it needed an oil change. After they gave us an oil change, we started driving our car again, and then the smoke came back. Once again we had to take out car to Toyota because of this problem. We thought the problem was solved, but then a day later our car got worst and it started smoking on the highway and the alert lights on the inside of the car started going off. We took our car back to Toyota and they said that Monroe put the wrong oil in, even though their record of the oil change had the correct oil. We went back to Monroe and now Monroe is saying they put the correct oil. Toyota now wants us to pay over $1,000 just to take the engine out to try to figure if the wrong oil was effecting the engine. We don't know who is really at fault here, but we do know $1,000 is a lot of money to pay, especially since we had absolutely nothing to do with this problem. read more

I recently purchased a used Honda from Toyota Direct on Morse Rd. less than 45 days ago. I've taken my car back to them for service ~4xs for an issue that still has not been fixed yet!! The TPMS light came on 2-3 days after purchasing the car - I was initially told that it had an nail in the tire and it was fixed. Light went off - 24 hrs later came back on ...took it back again, was told a sensory was bad. They "fixed" it and 24hrs later the light came on AGAIN!! I forgot to also mention that the first time I took my car back for them to service, I had two broken pieces off the wheel well. At first the guy tried to tell me I bought it like that - however I had pictures proving that it wasn't. I Took pics of my new car to show family/friends, because I WAS happy with my choice, now it's a nightmare! Then he told that I must have done going over a pot hole or the snow/ice could have --well it didn't snow and I didn't break them...however because it was very minor, I let it go. Then few visits later I was told that my car will have to go to Honda for TPMS to be fixed and "we will call you to schedule" ...it's been over week and still no call. Am I to assume the responsibility ? I had also mention to them on 2 different occasions that the ignition switch is going bad (it happened once with a technician) - of course I was blown off and was told that I must not be putting the key in the correct way. ? How did it start the other times ?To think I've been driving cars for over way over 20 years and I now don't know how to start a car?!? So I now have video - proof!! (I so wish that I could up load the video of me demonstrating my car not starting. shucks!) Both my parents bought their cars from this place. I bought my daughters car from them. I decide it's time for me to buy another car and I've gotten the worse crappiest deal! They're a super nice on telling me "not to worry" or "we will handle it" but so far I still have the TPMS light on and the ignition switch is still going bad! I can assume that my car has begun to be headache them -- this is just as much a headache to me as well, seeing how I'm the one without a car each time I have to drop it off and have to find a ride, plus make the car notes!! Toyota Direct, you've disappointed me to the MAX! When people ask where I got my car from, they will hear this story! I'm so tempted to place this on Google, FB & IG as well!! Toyota Direct gets two stars only because the sales guy and service guy was nice. Isn't it funny that they push you to buy a car -- Hey, so and so, when do you think you'll make in to look at this car. Have you decided on a car yet? When do you think you can come up to sign these papers. Can you send me a copy of 'whatever' document they need (because they forgot to get when you signed for the car. However - no one is being pushy for me to bring my car back in. Not even a freakin apology for the headache and stress it's caused me! Sorry NOT sorry read more

I brought my 2010 Corolla in because one of my TPMS was malfunctioning. The person that checked me in told me it was a 90.00 diagnostic fee, but that should about cover the cost of replacing one of the TPM sensors. I said go ahead, and he told me they would let me know cost before work began. I was shocked to hear the price they wanted to charge me was 3 times what I was lead to believe - 270.00, for one sensor replacement. I can buy 4 of them online for 150.00. So now I can spend 90.00 for nothing, or 270? Fortunately, I peeved the service guy off, by suggesting he was ripping me off because I was a lady - and he decided they would refuse to do the work (that was probably already done by this time). So he 'only' charged me 34.00 of the 90.00 and put my old sensor back on. The next day we called two different toyota dealerships and Firestone and were quoted the following different prices for the same work: 226.00, 197.00 and 107 at Firestone. Yea, I believe Toyota Direct was ripping me off!!! read more

I was at Toyota Direct earlier this week looking to purchase a car. I had spent two days there test driving and filling out paperwork. Once we had the deal all worked out and they were doing to credit check is when it took a turn. Up until this point everyone had been so nice and extremely helpful. However, when they came back with the credit check and said I was approved for 6.5% I wanted to laugh. I had gotten pre-approved before I went and even looked at cars and was approved at a 3.5%. When I asked if there were any other options and if they could go any lower I was consistently told no. I then told Pattie that I had been pre-approved through a different bank at 3.5%. She was NOT happy. She went and talked with the finance manager Chad and came back trying to change the price of the car and my trade-in to get more money from me. Eventually she went back to the manager and he came out to talk to us. When he came out he introduced himself to my dad and shook his hand, then walked right past me and introduced himself to my fiancé and shook his hand then he went and sat down without saying a word to me; very unprofessional considering I was the one interested in making the purchase. He told us that he wasn't going to sell the car to us unless we financed through them. I was more than willing to finance through them as long as they were in the same ballpark range of what I had been pre-approved for; however, he made no mention of dropping the 6.5% to anything near what I was approved for so we left. Chad said he was going to sell the car to someone that would finance through them ONLY. Nasty way to do business and I would never recommend this establishment to anyone that is searching for a car. read more

My husband and I live in NC but decided to buy a car at this dealership as we found it online and the price was fabulous. It was a Nissan. We didn't have a problem with the sale initially but after we got the car back to NC we waited a few weeks and didn't receive the title in the mail. We called and were never given any real direct answers about what was going on. Just that they were looking into. Finally 3 days before the temporary tag expired we called our bank and they said they had not released the finances as they had the wrong VIN number. Why did we have to figure this out? The dealer clearly was NOT looking into things. We got the title 24 hours after the temporary tag expired. Then since we are from NC when we went to register we realized we needed an additional paper filled out for me to register the car. We emailed it to them and they said they would get it in the mail ASAP. Well I have now been driving the car with expired tags for 5 days and we still don't have the additional paperwork we need. We called yet again today and they still have not mailed it! They were a good deal but I am not sure the $$$$ in savings is worth the headache. Seems like a whole bunch of laziness to me. Great car. Bad service in the finance and paperwork department. (And we have purchased 2 previous cars out of state and had no issues). read more

I moved to Columbus about 4 years ago. Since then, I've bought 2 cars and leased one car through these guys. The first transaction, a sale, went fairly painlessly - minus the rude girl at the front desk who was not helpful at all when I went to pick up my plates. Leasing a Scion was a very positive experience and sort of wiped away the negative taste in my mouth from the previous purchase. However, when we turned in the Scion, we bought a minivan and this entire process has ensured I will never do business there. Not only did the financing department put SIX HARD INQUIRIES on my credit (this was not done with our first purchase), but the finance office was terribly rude and unprofessional when I called back to say I didn't receive the needed paperwork to get the title/plates. This team only cares about you when you're in to buy/lease - which was made clear when I called our salesperson (who we received the three previous cars from! Three!!) to try to get help receiving the correct paperwork - as I called and emailed multiple times to zero response. You'd think after three cars, they would treat a customer with a little more customer service. I can guarantee I will never do business here again and would encourage you to try any other dealer in town. read more