We had such a great experience at Toyota Marin that it was honestly worth the drive from Reno. Their pricing was significantly better than anything we found locally, which is what brought us in, but the service is what really stood out. Leo was our salesman and he was awesome to work with. We contacted him prior to making the trip, and he was knowledgeable, easygoing, and never made us feel pressured into anything we didn't want or need (we said no extended warranties or insurance, just the price right out the door). He really took the time to walk us through our options and made the whole process feel straightforward and stress-free. Which, if you've ever bought a car at a dealership, felt like a vacation. We ended up getting a great deal and left feeling confident in our purchase. Leo made sure we knew about every step that was going on within the process, any changes that came up, and was very straight up with us. If you're willing to make the drive or are in the area, I'd absolutely recommend checking them out and asking for Leo! read more

I paid $329 for a diagnostic due to hearing a clicking noise to the front of my car, wheels. Toyota did sent me a 5 sec video of my hood open. Nothing was done to my car. I finally went to a real mechanic "Stress-Free Auto Care." The mechanic went on a drive with me, and heard the noise. He said it was the wheels. He took the hubcaps off and we went on another drive. No noise. This is what I asked Marin Toyota to do, drive down a quiet street. The mechanic didn't do that. Routine services, I'll go to another Toyota, but never Marin Toyota, again. Their Service Department used to be so good that I drove from San Francisco just to have services with them. Attached is the invoice to prove I had to visit a mechanic outside of Toyota Marin to get an appropriate fix. This was an easy fix, which if the Toyota Marin mechanic performed a simple drive of the vehicle, would have figured out the same problem. read more

Toyota Marin - Invoice from different service - Auto Repair Near Me - San Rafael, California

Avoid this place unless you have the day to kill and don't mind being brushed off when safety issues arise. My experience started with a four-hour oil change (should have taken 2 max) due to poor communication and a complimentary Lyft that was sent to the wrong address twice. It ended with me at a police station filing a report for theft and extortion. There is a first time for everything. After the already ridiculous ordeal of what should have been a straightforward oil change, the Lyft driver they booked stole my phone and tried to extort me for money (through the service agent) to get it back. The dealership promised they would immediately escalate this with Lyft and promised a resolution. Instead, they dragged their feet and failed to follow through with their promise. I suffered significant financial loss and weeks of drama. Because Toyota Marin refused to take an active crime seriously or handle it as a public safety issue, that driver is likely still able to transport clients on their account. They completely dropped the ball and do not care about your safety. I imagine this attitude affects clients in a multitude of ways. This was one of the worst experiences I've had as a customer, and I have Comcast. May the odds be ever in your favor if you choose to engage with this business. read more

Thanks for wasting my afternoon. I filled out the forms on the official Toyota website using their SmartPath tool to buy a Sienna. Almost immediately I get an email and text from Chris, their Sales and Finance Manager. The subject of the email is "I Have a Sienna XLE Available". The email opens, "Great news -- I have a Toyota Sienna XLE available right now." I know Siennas are low inventory right now, did I get lucky? Did someone cancel their order? Other dealers list Siennas as "available" but when I text or email them they would reply it's been sold (but I can get on the waitlist). But here the manager is explicitly saying it's AVAILABLE. So I immediately text him and told him I can come in at 1pm. This is around 10am, so just 3 hours later. He replies, setups an appointment for 1pm. I get an official calendar invite confirming and everything. At this point, he could have done a few things, 1. Do a courtesy hold for 3 hours. There is virtually no risk, because Siennas are selling like hotcakes, so even if I flake on him, someone else will buy it. 2. Ask me for a deposit to guarantee the vehicle. I've put deposits down before. I would have, if he had asked. 3. Told me the vehicle is not guaranteed to be available when I arrive and I would have to risk coming in, because they can't hold the vehicle. Any of those would have been fine. Instead he just confidently schedules me for 1pm. I leave the house at 12:30pm. No text that the available Sienna is no longer available. So I cross the Golden Gate bridge and head towards the dealership. He greets me but says he's busy so he gives me off to someone else. At this point I knew I'd been jerked around. The guy looks at me and his expression says it all: There's no Siennas available, you crazy? Did Chris really tell you to drive all the way here? You gotta get on a waitlist. After maybe like 10 minutes the guy comes back and confirms, yea, there is no available Sienna. I just don't get what the strategy is. Did he think he could persuade me to buy some other Toyota once I was at the dealership? Did they want me to come all the way from SF so I can get put on the waitlist? Siennas are very in-demand right now, why would they need any of these silly tactics? It just makes no sense, except they don't care about wasting your time. End of the day, it's an hour wasted back and forth and $10 bridge toll. Not the end of the world. But just extremely annoying that Marin Toyota would just waste my time, for absolutely no reason. read more

Nico, the vehicle accusation manager, was such a joy to work with. He was polite, professional and fair. If you are looking to sell a vehicle, add Nico as a person to contact. read more

My daughter bought her first new car here, and she loves her Toyota Corolla. Once they said "blue" and "new" - I said "sold"! Good salesmen know what their customers want; some don't listen very well. Danny and Nate are a dynamic duo. I've been telling my coworkers, friends and family members to purchase their vehicles here, word of mouth spreads fast aka Yelp these days. When my other kids need an upgrade or another new vehicle, they will come here. It's time for another full size truck with all the bells and whistles. Who doesn't love new cars - not really a question! 'Til next time ~ drive safe and see you on Yelp (SYOY)! read more

Toyota Marin - Daughter's first new car purchase. - Auto Repair Near Me - San Rafael, California

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I can with confidence highly recommend Toyota Marin for purchasing a new car. I was searching for a specific 4Runner color and trim. My local dealers in the South Bay were charging $6k over MSRP. Izzy who sold us the car and the sales general mgr (can't remember his name)..fair deal, smooth transaction, and did us right. read more

Toyota Marin - Say hello to Dory...ain't she pretty - Auto Repair Near Me - San Rafael, California

This was a frustrating experience and a waste of time. Communication is completely disorganized; the staff seemed clueless and lacked basic direction. No one could answer a simple question about whether keys were available for a specific vehicle, and my salesperson was unaware of the basic options and features on the SUV I test drove. Management needs to step in and train this team. read more

Chris Lockwood was able to find the exact car we wanted quickly and get it shipped. He was extremely responsive and professional throughout the process even though I was contacting him at all hours with questions regarding the process. read more

Top-Tier Service! Go See Chris! If you are looking for a new ride and want a completely stress-free, zero-pressure experience, do yourself a favor and go see Chris Lockwood at Toyota of Marin. Seriously, good credit or bad credit, just go see him--he will work his magic and make it happen for you! Here is why Chris is the absolute best: No Pushy Sales Pitches: I went in knowing exactly what I wanted (a Lincoln MKZ). Chris didn't try to force a pitch on me. In fact, since I've owned this model before, our test drive was super casual and free-flowing. He even joked that I could teach him about the car! His relaxed, no-pressure vibe honestly made me want the car even more because I could just enjoy the process. Next-Level Customer Service: After the test drive, I told him I had a few other cars to look at. But honestly? His customer service was so bomb that I literally skipped the other test drives and came right back to him the next day with my mom. Chris greeted us both beautifully and kept that top-tier energy going from start to finish. Going Above and Beyond: This is the part that blew me away. My mom and I drove there in a rental car. Instead of making me rush an hour away to another city to return it, Chris offered to take care of it. Once the paperwork was finalized, he actually drove my new car while I followed in the rental to a local Enterprise. He went inside, explained the situation to the awesome associate there (shoutout to her too!), and they took the keys back with zero hesitation. Chris made sure the car was perfectly equipped with everything I needed and went completely out of his way to make my life easier. I am so in love with my new car! Huge thank you to Chris and the team for an amazing experience. read more

Service Dept had no consideration for my wife's time. My wife scheduled a routine service--oil change, tire rotation--on a Friday 10 AM. Told her it would take an hour. She stuck around, it's now NOON and they haven't even touched the car. Now she expects to leave by 1 PM? For a scheduled 10 AM oil change? We both work and have kids and busy schedules. Please let us know ahead of time if you are running behind. Don't lead her on and make her wait 3 hours. read more

I called to schedule a service appointment for a pre-purchase check. The person who answered the phone made me an appointment and was super kind and accommodating. Then my husband and daughter came over from the neighboring shady morgue-like dealership staffed with horrible people and test drove some cars. They were incredibly happy with the used car sales people who were, like the service people, super friendly and accommodating. They were also super happy with the cars. Unfortunately we were looking for a car for me, and I wanted to buy a car that was at the shady neighboring dealership. Bummer. In the end I think that shady dealership drove the car off a cliff so I wouldn't be able to buy it. I had an appointment to have it checked out on Monday first thing at this dealership...but it disappeared before it could get checked out. Shocking...who the hell would buy a car with a lot of miles on it that they didn't have independently checked by a reputable dealership like this one? I guess someone. Husband says I dodged a bullet. Maybe, but if it had checked out at Toyota of Marin who I trust I would have bought it from McShady next door anyway. Too bad McShady never even called to tell me they sold it. I really wish I'd found what I wanted here. These guys are legit. read more

Contacted the dealer to see if they would be willing to do 36k on a 2026 Rav4. This is before taxes and fees. One of their rep, Chris Lockwood, responds to me in the most aggressive way ever. I would've been fine if they just said no or something else like other dealerships. Definitely not looking at their business any longer or recommending them. Update: After sending them my reply of what I thought of their original message. I get a response back that is extremely immature and how I see what they think of potential customers. Horrible way to represent your business. Attaching photos of the conversation. read more

Toyota Marin - Response from Toyota Marin after I replied - Auto Repair Near Me - San Rafael, California

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Inquired about a truck & had Hugo reach out to us. He was very responsive & when a new (used) truck came in he'd send my husband info & even a video. We made a plan to go see a truck & unfortunately, Hugo wasn't going to be there but he hooked us up with Brian. When we got there Brian was extremely helpful, patient, had a great sense of humor & put us at ease. Sorry to say, the truck didn't work out for us BUT if one does come up at Toyota of Marin we'll reach out to Hugo or Brian. They're lucky to have them! read more

Pablo was great. He was very informative and helpful. Had a great experience buying my grand highlander.

DO NOT BUY HERE. Dishonest Sales Team & 2-Year Wait for a second Key! I purchased a 2024 Toyota Sienna from Toyota Marin TWO YEARS AGO, and I am still waiting for my second key fob. Due to the shortage at the time, I was only given one key. My salesperson Sam explicitly promised me that I can get a second key from any toyota service department. Now, 2 years later: My local dealer and Toyota headquarter says my VIN is still not in the system and want to charges $500 if I want to do 2nd key locally. Toyota Marin refuses to honor their salesperson's promise to let me make key anywhere and they expect me to drive 2 hours round-trip to fix their failure to deliver equipment I already paid for. This dealership is happy to take your money but will ghost you the moment you need support. I have documented proofs of their promises and am now filing a formal complaint with the California DMV Investigations Division for failure to deliver promised equipment. Save yourself the headache. Go to a dealership that honors its contracts. read more

Worst experience never. Pedro Lopez and Daryl in sales have terrible customer service. Actually the whole place does. Called 4 days in a row asking for the service manager to never get a call back. on the 5th day calling finally got Nate the service manager. He was very nice when I asked him if he received my message he to said he got my message but failed to return the call. Long story short said they would hold a car with a deposit we live 4 hours away and couldn't come for a few days. After giving them credit card ID SS number then they call back and say they can't hold the car that they had giving me wrong information. That I would actually have to buy the truck before getting there in order to hold it. It would have been nice for them to tell me this before I gave them all my info. Needless to say I was upset about it. I wanted the car from the pictures but needed to drive it to make sure it ran ok. So wasn't willing to pay for it by a picture. Called to make sure the car was still there before we drove 4 hours each way and find out that the truck sold. No one's even had the decency to let me know. Will never do business with this dealership again. No one's word means anything any more. read more

I had the pleasure of working with Jorge Valdes in the service department. The customer service was exceptional and they took great care of my car. I go out of my way to come here even though there are two Toyota dealerships closer to me. read more

Toyota Marin - Service drive - Auto Repair Near Me - San Rafael, California

Chris Lockwood took care of me and my husband before driving off with our 4 Runner. This wasn't our first time getting a car from Toyota Marin and it won't be our last. Best prices and unlike some other Toyota dealerships we've shopped around at, they don't pressure us or make us feel like we can't come back if we don't commit to only them. This lot also has a wide variety and more options compared to other Toyota dealerships. We live about 30 minutes away, much farther than other Toyota lots by our home, but we always come back because if their professionalism and honesty. Thanks! read more

You should absolutely have a 3rd party look at the car if buying online. My car was delivered, i drove about 1/2 mile and the car violently shakes upon any medium to hard braking, i thought i was gonna die. So i brought it in that week to hear $1700 in rotors were needed. The car rode really bad compared to my last one so i had them look at that too and the shocks were completely dead. Got stuck putting $3500 into a car that they wouldn't budge on price for because it was supposed to be ready to go, maintenance done ect blah blah lies blah. They claim to sell a large amount of cars online, what are the odds i got the 1 they didn't fully disclose things on? I think not, so should you buy from Marin Toyota? Not without driving the car, you cant trust them ‍ read more

Toyota Marin - Auto Repair Near Me - San Rafael, California

Purchased 2018 Mazda cx5. Looked great was pretty happy until the summer heat hit and my paint on the passenger side door began to bubble and peel sooo bad. Mind you my car stated that it has never been in an accident and there was no word on it being retouched in anyway. Contacted Calvin and sent him pictures. He recomended i go through my insurance to get it fixed Geico cannot cover this kind of damage. He never got back to me. Now my beautiful car looks like utter crap. Im so frustrated. read more

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I had an excellent experience with Marin Toyota. Pablo was fast to respond to get me set up with an appointment. I worked with Keith Ural to lease a Toyota Tacoma. Keith was awesome and transparent about pricing and all the amazing things my new truck had to offer. I usually hate dealing with car dealerships but this was a refreshing experience. I really enjoyed the conversations I had with Keith while processing paperwork. 10/10 recommend. Ask for Keith Ural for assistance. You won't be disappointed. read more

We bought a mini van from Toyota Marin, the car buying experience was good however we traded in my vehicle and they drove my vehicle across the bridge for about a month and a half and let over a hundred dollars worth of bridge tolls rack up on my license plate. Over a year and a half later and dozens of emails and calls and they still won't pay me back for the bridge tolls that their employees used. They also owed us a spare key which we were promised they would reimburse us for which again they never did. Maybe the business is in trouble since they cannot reimburse a customer 150 bucks, beware. read more

I went to Toyota of Marin to purchase a car in May of 2024, I needed a new car desperately as I needed to drive to SoCal the following day to take care of my grandkids and didn't feel confident my current car was as reliable as I wanted. I didn't have a chance to "shop around" so I put my trust in the salespeople of Toyota Marin in hopes they would be honest with me. I feel I was taken advantage of and charged way more than the car was worth, it was a used car (2023) and they charged me $10,000 more than the car cost brand new. My bad I guess for trusting that they wouldn't rip me off. I'm a 65 year old woman... shame on you Toyota of Marin! My suggestion... Do not go to Toyota of Marin to purchase a car! read more

So much for a 200 point inspection. The brakes went out two weeks after I purchased the truck. Exhaust was hanging on a piece of wire. The worst experience I had ever. Then 3 years later I discovered this issue with my exhaust system. How do you miss this issue, unless you are lying about your inspection report. This is my second review, because the owner tried to call me. He asked what they could do to get me to remove my review. I told him I'd never remove it because they lied about their inspections and didn't care about people. read more

Toyota Marin - From my trucks 3" exhaust to an import muffler. - Auto Repair Near Me - San Rafael, California

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I saw 2026 Toyota Corolla LE. Online at a decent price.. I called in and said will they respect the online price if I was to come in and get it? Answer was yes. Everything went smoothly from start to finish. Devinder Sharma helped me in person and was fantastic to work with--professional, friendly, and made the whole process easy. I also spoke with Daryll over the phone, who was very helpful. The team was straightforward, respectful, and there was no pressure at all. I got the price I wanted, and the entire visit was quick and efficient. We were in and out much faster than I expected. Overall, a very positive experience. Good customer experience. Before this I had gone to hayward Toyota (AutoNation on mission) they had a similar deal but the staff in hayward were kinda stand-offish and trying to be clever same old 80s/90s selling tatics . Customer service had a night and day difference. Better experience here. read more

Horrible sales process. Found flaws in a car and they won't budge to fix it. They are clueless in marketing and how to sell a car. And persist trying to sell a car that was not fully disclosed. Go to Santa Rosa dealers, they know client service. read more

From beginning to end, our experience with Toyota Marin was great. They adhere to their "one price" policy, there were no tricks, hidden add-ons, or secrets about the vehicle you don't find until you get there. Atilio was fantastic. Friendly, absolutely no pressure, just a normal guy answering any questions we had. When the price was just a bit above what we were willing to spend, he reached out and told us when the price dropped. Thanks for our first good experience buying a car-- so much better than the others times. read more

I will never get a car from here again. We leased a car and decided to buy out the lease and they made me come in with the car to do a "lease buy out inspection " WTF!!! I have bought out a lease before from Novato Toyota NO ISSUES! Super easy. The worst was when I scheduled the girls said no issues should take an hour. I drop off this morning and the guy says 2 1/2 hours then said we can drive you back home no way dude you will take all day. NEVER getting a car from Toyota again unless I go somewhere else total BULLSHIT. Even redwood credit union had never heard of a "lease buy out inspection " read more

I never thought it would be so hard to give a dealership their asking price for a car. This experience was marked by dropped balls, miscommunication, and what felt like a classic bait-and-switch. Timeline: 1/6 -- I ask for their price on a Camry and am quoted $2,000 off retail. I immediately agree -- no haggling, no negotiating accessories, nothing. 1/12 -- Follow up. No response. 1/14 -- Another follow up. No response. 1/16 -- I call twice, finally reach them, and receive a pricing sheet showing a *$3,000* discount, but it also contains errors in the tax and interest rates. When I question these details, instead of honoring the original $2,000 discount I was quoted in writing, they say the best they can do is $1,000 off. The salesperson defers to a sales manager, who tells me they can change prices at any time and that the discount would only apply to cars already on their lot -- not the color combination we already agreed on. Only after I emailed the GM did another sales manager call and agree to honor the original $2,000 discount. 1/28 -- I email the 2nd sales manager for an ETA. No response (still nothing as of 2/11). 1/29 -- I receive an email from the salesperson with a delivery date, then shortly after another email saying it was the wrong car and they'll follow up. I haven't heard from them since. This should have been a straightforward purchase. The easiest deal of their lives. I asked for their price and agreed to it. Instead, it became weeks of silence, mistakes, and shifting terms. I would not recommend this dealership. read more

I bought a used Tacoma truck from them back in Jan.of 2023 today I had it service and they are telling me it needs a seal for tranfer case for $ 856.00.Really no warranty on transmisson and tranfer case? I thought I had a 3 year warranty?? They say no i don't.I'm not happy. read more

They did the 15,000 and 20,000 mile warranty repairs at the same time (!) when my wife's car barely had more than 15,000 miles on the odometer. Then, when my wife took her Corolla hybrid in for the 20,000 check up at 19,000+ miles they charged her over $700 with no needed repairs. A total ripoff! So, she will never return there. Another bad experience why many customers avoid "The Dealer" like the plague. read more

I recently sold one of my vehicles to Toyota Marin and couldn't be happier with the process. Travis handled the process with a level of professionalism that is rare in the car business. He was communicative, transparent, and ensured everything was handled in good faith. It's clear they value their customers here. A huge thanks to Travis for making this such a smooth and easy experience! read more

This was honestly one of the worst dealership experiences I've ever had. Communication was awful from start to finish, no one returns calls or emails, and trying to get a refund or straight answer is like pulling teeth. Omar in particular was a huge issue. Super unhelpful, dismissive, and made everything way more stressful than it needed to be. They also tried to upsell unnecessary repairs and extra charges that made no sense. It really feels like they take advantage of people who don't know cars well. I've never dealt with a place that shows less accountability or respect for customers. I'd seriously avoid Toyota Marin and take your business somewhere else. read more

Go ask for Chris Lockwood! My wife and I recently had the opportunity of working with Chris Lockwood at Toyota Marin to purchase a RAV4, and he took great care of us. Chris was friendly, approachable, and made the entire process extremely easy and enjoyable. We first met Chris when we happened to walk in for a test drive. He took us around, answered our questions, and we had a blast just talking about the vehicle & about life. We could tell he was very proud of the Toyota brand and of working for Toyota Marin. While we initially had slight uncertainty about buying a vehicle, Chris broke it down for us in an honest way & didn't push us at all. It was all quite natural. Throughout the process, he went above and beyond to ensure we felt comfortable and confident with our decision. This was my wife and I's first vehicle purchased together & Chris really helped to make it a memorable experience. If you're in the market for a Toyota, I highly recommend reaching out to Chris - he's truly top notch and will go the extra mile for you - literally. Thanks again Chris!! read more

Recently, I had the pleasure of working with Brian C. He was very helpful in purchasing a car from me I no longer needed. I was pleasantly surprised with the price I was offered. A win/win for both of us. I will definitely purchase my next car with Toyota Marin. Thank you Brian for all your patience during that process. read more

Refrain from purchasing a vehicle from this establishment. I purchased a 2013 Audi A4, but it exhibited numerous mechanical issues. I returned the vehicle twice. During the second return, they attempted to charge me an exorbitant amount. Established mechanics are generally unreliable, and they also left a wire hanging in my vehicle. read more

Don.t tell a customer they need an expensive repair when no repair is needed. Per two other shops in Marin.

Have a 2017 4Runner, all factory serviced and I don't know what happened with this dealership, if it was ownership change or management change or what, but the service experience had a significant falloff in or around 2023. Had brought my rig in here from 2020 - 2023 and most often worked with Service Advisor Ramon, who was awesome. Clear communication, no bs, common sense direction and zero issues. Then one service Ramon was no longer here, and the experience went off a cliff. Suddenly I was pestered with texts to sell my rig, mediocre service experience, and just not what was going to work anymore. Recently needed to get rig serviced on timeline, so decided to try Toyota Marin again. The online reservation system now has the captcha type thing, and was not able to book online like previously. Cybersecurity is a concern for sure, but whatever they did here is a clear barrier to scheduling, or maybe it was a sign of things to come. FWIW - I am a cyber professional of 26+ years and know when somethings not right. Called and booked and headed in at scheduled time. This is where it got really sideways. Had just had a major service completed at Toyota Roseville, and Toyota Marin was advising an even more costly service. Did not sound right, so I asked what was included. Reviewing the services made no sense, and an actual oil change was not even part of advised service. $1500 for ? "Well we can do an oil change only for $200 if you want that" If I want that? The whole point of factory service is to have the truck serviced accurately for the best life of the vehicle. Its not what I want, its whats advised per the schedule and this entire experience was just not happening. You know dealer service is going to cost more going in, but its the consistency and factory care a person pays the premium for. Give me my keys back, am declining service today. And that was that. read more

Lora is great. Love my new car. Thanks for everything. Waited for my car for a while. Then got what I wanted. read more