Highly recommend! Great communication and on time service. Clean cars with great drivers,…read moreespecially Barry B.

Easy and prompt communication with Spencer (owner). The company has reasonable pricing and nice and…read moreclean cars. Had a wonderful conversation with Barry (our driver) during the drive from Big Sky to BZN. Will definitely use them again when we need transportation in Montana.

Just came back from vacation and looked at my e-receipt and saw I was charged an extra $45 for an…read morehour late fee for drop off. Our drop off time on our contract was 6am. We dropped it off at 4:45 am for a 6 am flight. But because Bozeman Budget doesn't have employees onsite. You leave the vehicle with the key inside. They show drop off at 7:45 which likely when the employees show up and scan all the returned rentals. Then when I called customer service the lady told me I had to fill out documentation and show proof of my flights. When I asked to speak to a supervisor I was told one wasn't available for 24-48 hours. Then I decided to email. When I finished my email and hit send it said server error try again. My guess is they do this frequently and make it so hard that people give up.

We booked a full size car for 8 days starting 5/8/24. They did not have a full size available so…read moregave us a Pacifica mini-van. It was cold and rainy that day. When we got to Missoula the following day, it was warm and we found the air conditioner was not working. It was no longer tolerable when we got to Kalispel so we went to the airport. They only had a Pacifica or a truck available. We took the Pacifica and it was great until we got to Great Falls the following day. A message appeared on the screen while driving in heavy traffic-"pull over safely as this vehicle is going to shut down". It did shut down and would not start again. We called Budget for roadside assistance. They informed us it would be 1-1 1/2 hours until arrival and we would be charged for the service. After 20 minutes the car started. We drove to the airport and then cancelled the roadside service call. They said it would be awhile as they had to clean the car. We were given a Chevy Malibu. When we got to Bozeman the following morning to return the car, there was no one to check the car in and no one at the airport counter. We received the rental receipt via email. We were charged an additional $250 for a one way trip. When we called they said they would look into it and get back to us in 3-4 business days. The same day, we received another email charging us $104 for a tow service. I will never rent from Budget again!!!

Love it! Great service and communication. Car was very clean and in good shape. The service was…read moresmooth and easy, and also cheaper than 4 other places I checked out in the area. Definitely would use them again and would recommend to others! My only advice is to book them in advance to get the car you want. We wanted a suv but they were already filled so we opted for a smaller car.

I will never use the big box rental companies in Bozeman after renting with Journey. I like that…read morethey communicate very well and that there is never a question about if a car will be available. All the paperwork is done ahead of time and I literally walked 2 minutes from BZN baggage claim and got in my car and left. So easy! They said all their SUV's and vans have 3peak mountain snowflake rated tires installed for ski season.

So convenient! Just…read moreused them for a 5 day trip to Yellowstone. The car was delivered to the Bozeman airport and it was immaculate. Extremely clean and you could tell it was detailed. We also rented a cooler and it was well worth the rental fee. Food is scarce in Yellowstone so picking up food in Bozeman and then storing it in the cooler was a good move. The cooler kept everything cold for 5 days and I only had to refill the ice once! I definitely recommend using them to rent a car instead of the big rental car brands.

Just used an Explore Rental vehicle this week. Had a good rental with them but watch out if you…read moreplan to drive extensively. They have a 175 mile per day limit on rentals that is only shown when they send the rental agreement just before your pickup.

I recently rented a car from here, to which 2 hours after drop off, Chris informed me of damage to…read morethe vehicle that I know for a fact was not done by me and I was not liable for, as they failed to fulfill their obligation to do a walk around with me at the time of drop off. Chris, the service manager, was very unpleasant to speak with and used tactics of intimidation, threatening to send the bill to collections without first having sent me the bill, to try to get me to pay $322 for the loose clip. I consider this to be normal wear and tear for a vehicle with 50,000 miles as opposed to accidental damage. Arguing with Chris was futile so I was able to get ahold of the General Manager, Steve Steinbrook, who reached out to me in a timely manner and was nothing short of understanding and professional. He dropped the claim immediately and sent me a confirmation letter releasing me from all financial liability. Steve, you get an A+ for customer service and turning the situation around with one short phone call. Chris, you get a big fat F and I hope you learn from this experience so you can better serve your customers.

Kyler and the group at TRAC are very easy to work with and have great rates. I would recommend them…read morefor both your business rental needs as well as personal. Vehicles are well taken care of, low mileage, and reliable. Which are all important when it comes to corporate rentals.

Our rental experience was not good. The windshield wipers were so old they left wide streaks across…read morethe wide shield we were continually pulling into gas stations to wipe the wipers with towels etc and clean the windshield ourselves. Next, turning on the headlights was a procedure using a knob next to the steering wheel AND the lever attached to the steering wheel that most cars use. The manual to the car was missing and when I told the Enterprise clerk this she said "well that's because customers steal them" ( who needs a manual to a car they don't own?) She also said we should have googled how to use the lights- well no wifi at Glacier Park or in the mountain passes.We spoke to several customer reps that said what can we do to make this right? BUT NO ONE DID ANYTHING despite calls emails etc. Sad we travel a lot we were loyal to this company and now ... have to find another one

If there were 0 stars that was what you would get. You actually deserve less…read more We will NEVER EVER RENT A CAR FRIM YOU AGAIN and we will let EVERYBODY KNOW how you failed us with every corner. The story is long, and I will not write it here because you don't deserve my time or money end more. We are done.

We rented the Hatch Rubicon Poptop for a long weekend and it was the greatest thing ever for…read morecamping. My wife and I loved how easy it was to pop up the top (seriously takes 5 seconds to put up and take down) without the hassle of needing to tow a trailer. It was also plenty warm in the top at night, and we loved being able to store our gear in the cab that we could access without needing to get out. The Jeep was super clean and we really appreciated the cooler and folding chairs that Alyssa had in the Jeep all ready for us when we picked up the car. We didn't need to do any offroad driving but the Jeep handled great on the roads, even at highway speed. Thanks a ton Hatch for a great experience, can't wait to use one of these sweet setups again in the future.

They're awesome! We rented one of their Tacoma pickups for a ski road trip and it was perfect. The…read morevehicle was top notch, in great condition and perfectly equipped with snow tires that got us through hundreds of miles on snowy roads without any issues. In the summer they usually have it setup with a tent in the back of the truck. Can't wait to try that! Overall an amazing experience with them, you will not regret it. Stephan is a super friendly, knowledgeable and accommodating person. We forgot a cell phone and he was kind enough to get it for us and overnight it!

Wish I had read the reviews before renting here. I booked a small sedan, and the agent said I'd get…read morean "upgrade within my class" as a Gold Plus member. No one mentioned an SUV or any extra charges. After the trip, I was hit with a $20/day SUV upgrade fee I never agreed to. Calling the location made it worse. The manager was rude, kept cutting me off, and repeatedly said "you absolutely knew it was an SUV" and "the front desk absolutely told you about the charge" -- even though he wasn't there when I picked up the car. Completely unprofessional. Looking back at other reviews, this seems to be a pattern at this location: surprise upgrade charges and a manager with a terrible attitude. I won't rent from this Hertz again.

GORDON MENAGER Avoid…read morethis location, and especially avoid Gordon Menager. This was one of the most appalling customer service experiences I have ever had. Gordon Menager was arrogant, condescending, insecure, and completely unfit to be dealing with customers, much less representing himself as the person in charge. We arrived with a confirmed Dollar rental reservation costing approximately $500. There was an extremely long line. An employee came out from the back, and I specifically asked her whether, as a Hertz Gold member, I could use the Hertz Gold line even though my reservation was through Dollar. She told me yes. I followed THEIR employee's instructions. After approximately 45 minutes of waiting, I reached the front and was told I needed to go back and start over in the other line. I calmly explained that I was standing there because their own employee specifically instructed me to do so. Gordon then inserted himself into the conversation and stated that their employees would "never say something like that," essentially calling me a liar. Unfortunately for Gordon, another customer standing next to me had witnessed what happened and immediately corroborated my account. Rather than acknowledging that he was wrong or simply apologizing for his employee giving incorrect information, Gordon doubled down on his obnoxious behavior. He introduced himself to me as the "GM," meaning General Manager. I subsequently learned that he is apparently a manager in training and has reportedly remained a manager in training for years. If accurate, perhaps his behavior provides some insight into why the training period has been so extensive. The worst part, however, came next. Gordon did not initially refuse to rent us the vehicle. After being spoken to so disrespectfully, I calmly asked Gordon for his business card. Only AFTER I asked for his card did Gordon suddenly decide that he was refusing to rent us our vehicle. What an incredible coincidence. The moment I asked for the information necessary to identify him and report his behavior, Gordon suddenly discovered a reason why my family could no longer receive the vehicle we had already reserved. The entire interaction reeked of insecurity and a desperate need to feel important. Gordon seemed extraordinarily impressed with the small amount of authority he possesses behind an airport rental counter. Rather than resolving an incredibly basic customer service issue, he appeared determined to remind everyone around him that he was the person who could say no. There is something genuinely embarrassing about watching a grown man become so intoxicated by such a limited amount of authority. A secure and competent manager would have resolved this situation in approximately thirty seconds. Instead, Gordon turned a simple misunderstanding caused by HIS OWN EMPLOYEE into an opportunity to posture, condescend to a customer, question my honesty, and ultimately punish my family after I dared to ask him for his business card. It was one of the most pathetic displays of petty authority I have ever witnessed. His behavior gave the overwhelming impression of someone with a serious chip on his shoulder who derives an unusual amount of satisfaction from having the ability to inconvenience other people. The arrogance would almost be funny if his little power trip had not actually cost my family a substantial amount of money. Because Gordon refused to honor our confirmed rental, we were forced to obtain a last minute vehicle from Avis for approximately $1,500, THREE TIMES the approximately $500 cost of our original reservation. His ego cost our family approximately $1,000. Imagine creating a thousand dollar problem for a customer because she asked you for your business card. That tells you everything you need to know about Gordon's temperament. This is not how a professional manager behaves. This is how someone behaves when the title on his name tag seems to be doing an enormous amount of work for his self esteem. And considering Gordon introduced himself as the General Manager when he is apparently still a manager in training, the obsession with appearing important becomes even more remarkable. Hertz and Dollar corporate should seriously examine whether someone who behaves this way should have any managerial authority over customers whatsoever. If Gordon's behavior is representative of the management culture at this location, I would recommend renting literally anywhere else. A confirmed reservation apparently means very little here, and if you have the nerve to question Gordon's behavior or ask for his business card, you may discover just how eagerly he is willing to exercise whatever tiny amount of authority he has. We will be seeking reimbursement for the substantial additional expense his conduct caused and escalating this matter to Hertz and Dollar corporate.

I've rented cars from the Enterprise Rent-A-Car location in the Bozeman Yellowstone Int'l Airport…read more(BZN) twice this year and have been pleasantly surprised with the pricing, availability, and customer service relative to the other rental car agencies at the airport. These guys and gals are the best! A special shoutout to Alex who went above and beyond on my last rental. I will be back. As an aside, I'm very surprised at the low Yelp ratings for this agency. My experiences have been nothing but 5 star. The customer service is what really sets them apart from others.

Over 2 hours wasted in lines!…read more Had a reservation for Enterprise rental car.. (along with many others). They had 1 person (very friendly) working the desk with a huge line. The other rental car companies had a large line also but cleared out their lines while we all still waited. Finally the other rental car company agents (2 of them) assisted to get the line moving. I was handed paperwork and told to go up to get my rental car. I get off the elevator and was again in the same long line to pick up my rental car. Finally picked up my rental to now be stacked in a long line of cars waiting to exit the structure. It took over 2 hours to get the rental car and out of the structure. Pay extra for a different company to not waste hours of your vacation.....

They beat the prices of any other Subaru Dealer in MT, and have no-haggle pricing. Easy to…read moreschedule service, and a good shuttle.

We booked a rental vehicle for an upcoming trip back in January of 2023. Well, just a little over…read more30 days left before our trip we are now left scrambling as we got a disturbing phone call saying they're discontinuing the rentals abruptly. We left a voicemail for the manager, no call back. And now everything is double the price elsewhere this late in the game. Highly disappointed to say the least!