Been going here for a couple years now. Good, honest owner and positive atmosphere. Incredibly…read moreknowledgeable about the animals he sells and the AV is blessed to have such a resource available. Love this place!

One stop shop for all your reptile needs. The staff is very knowledgeable on what you may be…read morelooking for or if your pets need. I go here for the dogs food lowest value for the highest protein value! My dogs cannot eat it fast enough. (That and the fresh cooked shredded chicken). My 14 year old dog loves this food and he's the biggest most pickiest eater. I have 3 lizards and each one just as sassy and bad at what they each like. I've learned a lot from just trying new things. Great selection of products and animals in store. I even get my feeders here for all my lizards. From live feeding to dry feeding they sure have everything. And if you're not sure what to get just ask. The manager is truly very open to helping you find what's best and works for you. We only go here for our pet needs. Not to mention on occasion you get to see the pups and they greet you with a smile:) Will update with pictures next shopping spree and will post the products I bought today in a bit.

I will NEVER bring my dog here again…read more Scheduled for a 9:30AM grooming appointment and told it would be a 3-4 hour wait. I have a chunky longhaired chihuahua, asked for a trim and paid for extras like nail grind, tooth brush, etc. Waited until the 4.5 hour mark to call and check up on her, was told it would be another thirty to forty five minutes and they would ring me when she was ready. Okay, fine. I waited another hour and a half without getting a call, and decided that was enough. Get to the store (she's been here 6 hours at this point) and the groomer is just BARELY starting on her haircut. So wtf have you been doing with my dog this entire time? The groomer tells me 20 more minutes, she'd just gotten off her lunch break. I wait another hour in store before they're finished, and I am infuriated. No apologies, just excuse after excuse. "Oh the groomer is new, oh we're busy today, oh your dog needed extra attention for some matting she had". Bull. They charge me $86 and by the time I get home, I realize that she still has matting in her coat, her nails have not been trimmed, and her teeth have not been brushed. So what the actual f did I pay for and wait 7.5 hours for? Not to mention, the dogs are stuck in cages the entire time they're back there and have no choice but to urinate and defecate in these cages since they're not being taken out. God awful experience. Don't use Kara, don't use this location period. I'll be finding my dog a new groomer that's actually capable of doing their work in a timely manner.

I drove over From Lancaster to search for low phosphorus cat food because I can tell my sweet…read morecalico is suffering from chronic kidney disease, losing weight and muscle mass, and I will be losing her. She is my life! My very heart. I live alone and she means so much to me. I lost my job three weeks ago and have just a few temp days of work to fill in the gaps. So I bought just two cans. At the checkout, the very kind cashier who had helped me locate the specific brand I was searching for offered me two more cans that were samples left by the rep who is there not long before. Since she searched for some little tubes of specialty pate and gave 4 of those to me also for free. At that point, I started to lose it. My eyes filled with tears and my throat choked up. I was about to unravel. I couldn't even speak because I knew I'd start bawling. I could only whisper. The poor gal thought I was angry because my face was all red and tense. No. I was trying so hard not to cry. All I could do is whisper "Thank you. Thank you so much." She has no idea how deeply that little bit of kindness touched my heart. I've spent hours and hours looking for work and sending out resumes only to hear nothing. I don't want to lose my cat at this time, too. She's my girl...my only company at night and has the best, sweetest disposition. Thank you for your kindness.

This is my spot for everything for my bearded dragon Lennox. The staff is amazing. I've brought…read moreLennox in because he has a lot of tude and I can't get him to eat veggies and the staff as really been so helpful. They go above and beyond.

I just come here ever so often to see the animals. The staff has been nice and answers questions…read more There is an African Grey bird, he's been there over a year now that I've been going there and I hope a great home takes him in. I'd love to but I can't afford to.

We've been going here for years since we moved to the AV. I'm not sure about the other reviews but…read morewe've always had a great experience. Affordable prices for our 2 big dogs.

Discovered this pet store last year when attempting to address a food allergy for my fur baby. The…read morestaff is always friendly and extremely consultative!

Customer service is great, but I do not recommend this store at all. Home Depot and Lowe's are just…read more15 minutes away. I'm sorry, but I'm not gonna be overpaying for stuff just because it's a family owned business. In this case, I had no choice, but it's not OK. Bigger businesses are not that far away. They're not like they're 30 minutes away or an hour away for them to be charging triple the price of what something might cost look how much this five dollar broom cost me.

Came in to buy baby chicks, the customer service front female somewhat friendly but found it rude…read morethat we were rushed to pick baby chicks all because another caucasian customer came in pushing her to go help her while she was trying to help us, but the comment of pushiness to choose quickly "because she had a line" the one customer at the store ,mind you there was other employees but this lady kept pushing this employee to help her and intetputing rudely everytime we had a question that the employee directed her attention to the second customer rather than us who were being attended first. Never have i had such an awful experience at a Van Dam Farms in Quartz Hill like the one that I had today.

Mike and Ethan has definitely made me fall in love with reef aquariums all over again. Their…read moreselection is full of healthy specimens and corals. The quality of their seahorses sets the bar when it comes to health and color. Their corals will increase the value of your tanks for years to come. As soon as you walk in, you're always greeted with a warm welcome. Thanks boys! I will always be a loyal customer!

It has been years since I had a fish tank and I was starting from scratch and they helped me get it…read moretogether they are friendly, kind, and extremely helpful

Went to their vetco clinic today for my appointment. Gina, the tech was extremely rude to…read morecustomers. she seemed like she didnt want to work. her attitude needs to be checked when talking to customers. it is a the new year. she probably needs to add kindess and politeness to her list of resolutions.Gina. You greet the customers. you are the first one they see. Please be nice. Do better next time. If you are unhappy with the job, time to find another one.

This place has great employees! The last time I went in to buy dog food the girl was letting me…read moreknow about the donations for the local dog shelter. Which I was happy to get information about. This time we went in pretty close to closing but Mia was still happy to help us! Not only did she dig out some plants we wanted from a fresh water tank, but she also helped us with applying a coupon! She was really friendly with kids too. Her and her coworker have my child a sticker and lollipops. It was a great way to end our night. I appreciate the help and the amazing attitude they have.

Went in to take my dog Ben for a grooming appointment. It was the first time in a long time that…read morehe's been in for a grooming appointment and I was extremely worried about him being to reactive, hard to handle, etc but when he went in and was serviced by Monse, he seemed to have had a great time and she did a lovely job as well!! I relayed my anxiety about leaving him there for a few hours and she assured me she will do the best she can and if anything goes wrong to give me a call right away. Thankfully, that wasn't necessary and within 2 hours he was ready for pick up. His haircut came out great and he seemed so happy and confident coming out so I know he was treated well! I'd definitely recommend booking here with Monse for your pups next grooming service.

I had taken my dog many times before and Ashley was always wonderful. Never complained about him…read more My dog has bad anxiety around other dogs so she had always suggested that I make sure he's the first appt of the morning so he's on the table by himself before the other dogs. I did this and Ashley wasn't available so I booked with Madi. She was late arriving and rude. She did let me know that she would work on him first to get him out ahead of the other dogs... I called back 3 hours later and they tell me that he won't be ready for another 2 hours.... His appointment was at 8AM & they call me at 1PM to tell me that he's ready. 5 HOUR APPOINTMENT. When I go to pick up Madi doesn't say a word to me and had someone else hand me my dog. Then they charged me an extra $10 "handling fee" because they needed an extra person to hold him while on the table. He's a pretty small dog and if she had started him at 8AM (when his appt was) before any other dogs came in it wouldn't have taken so long. I will never go back to this groomers now. Sad because we loved Ashley.