Overall everything was good but I wish my salesman would have been a little more friendly and energetic. Don't get me wrong he didn't do anything wrong. read more

So first of all, i'm known to buy a new/used car every year. I just love getting into something new and fun. I'm probably on my 15th car now to this date and have dealt with dealerships dozens of times. Ranging from a nissan all the way to a new 2015 BMW M3 which I currently have now. I usually can close a car with the sales person through a simple email or some texts and show up at the dealer and sign some papers and drive off happy. Unfortunately with this dealership, it seems that they have a lot of incompetent sales people from reading through a few of the reviews here and with my luck I got one of them. First off, I highly recommend not dealing with James Herren. It was a simple sale. I texted him. He replied with his price and I said "okay". It was THAT simple. I also wanted to trade in my M3 but he said his dealer doesn't like to take in "high end" cars. Really? I previously went to 3 dealerships before this one and they all offered to take in my car at KBB value (2015 M3 KBB value ranging approx $49-$51) as a trade in but I didn't close the deal with them because their car didn't check out well in person. Two of these dealers were small business' dealerships as well and they didn't even question my vehicle. Instead he lowballs the hell out of me then basically cries because I tried to ask someone else for help. This is how the car game goes. If you can't close me someone else will. Don't be petty and try to get a last word in. It's pathetic. Just go back and work on another customer. Simple as that. Anyways, i'm over this dealership. I couldn't care less about the car they have there. It would of been a fun trip but I rather take my money elsewhere which I am. read more

Ola really helped me with purchase and made it an easy experience. He tries to get you the best deal he can and he doesn't fail. He made sure I left happy and stress free! read more

We purchased a certified used car at a great price from Tracy Honda. A few days later, we noticed some issues with the vehicle. We initially didn't think twice about our buy and relied on the fact it was certified. After expressing some concern, the Sales Manager, Joseph Khan and the Service Manager, Enrique Martinez, really stepped up and took great care of us. They made sure that the issues were fixed and ultimately, that we were happy with our purchase. It was all very smooth and as hassle free as anyone could expect. Thank you both for making customer service a priority. We would definitely consider buying our next vehicle from Tracy Honda again. read more

Does anyone at this dealership understand that it is cheaper to keep a customer, than it is to get a new customer? Well they just lost one today and all the people we are not referring. They have 2011 Crosstour that is advertised, registered with DMV and reported on CarFax with an odometer reading of 60,974 miles, but the actual mileage is 67,709. When I asked why the picture on the website of the odometer did not match the print listing, we were told it was just a typo and that's all it was. Well it's a bit more than a simple typo, it's a difference of 6,735...that is not a typo. It's false advertising, mis-leading and it changes the value of the car. It should be adjusted. The advertised price was $18,991, and considering the mileage difference, we made an offer $17,750. We were told that the best they could do was $500 under the original list. They did not want to re-calculate for the actual mileage, and admit maybe we should make it right. We drove from San Jose to buy this car, and we thought that our offer was fair. Considering we are the one's who noticed the mileage error, why couldn't they just accept it, but instead we left without buying the car. So $750, Tracy Honda has lost a future customer and any referrals. This information should be reported to CarFax and DMV so it can be corrected. Dean Cordobes read more

Great prices, solid selection, knowledgable and friendly staff. I was helped by Russell and Gordon, and both of them were extremely courteous, but Russell especially made me welcome. I took the Accord (which I ended up buying) for a ride twice at his insistence, and both times I never felt pressured to buy the car. You could say it sells itself, but I walked away from another dealer because the sales guy knew nothing about his products and still tried to close on me. Tracy Honda is the place to buy from if you're looking for a sweet deal and great service. Shoutout to Doug for recommending that I watch Caddyshack, it was a great call. read more

I sent an online inquiry request for a black Civic Si sedan for Tracy and Livermore Honda. Within an hour or two, I received a text message from James Herren saying that he had the car available, and we scheduled an appointment for a few days later. When I arrived at the dealership, he brought the car up the driveway brand spankin' new, with the interior still covered in plastic. He rushed the car over from another dealership specifically for our appointment. He mentioned that there were only four of those cars in that color in all of Northern California, which makes me pretty lucky. He was very willing to negotiate and made me a sweet offer. I am now a proud owner of a Civic Si. Great car. Great deal. Great service. A+. read more

Want to thank Anna Alvarez for helping us with the purchase of a new car. Her attitud3 was very relaxed and comforting, not high pressure at all. We had a very positive experience purchasing a vehicle at Tracy Honda! read more

Please go and see Rocky when you go to Tracy HONDA. He is the greatest. Listened to our needs and didn't waste our time. We walked out with the car and payment we wanted. Thanks Tracy Honda. read more

Frank and AJ make a great team, like the yin and yang of car sales people! Appreciate the up front and direct communication and was great to finally find a truck and put an end to car shopping with a straight forward interaction. Thank you! read more

I recently purchased a certified pre-owned car from Tracy Honda. When I bought the car they said they "gassed it up for us". They gave us 3/4 of a tank of gas rather than a full tank. Was it really worth it for them to save $15 by not filling it up all the way? Is this the lasting impression they want to leave with a customer? Annoying! read more

Crap dealership. I only decided to purchase from Tracy Honda because they were the nearest dealer that had the car that I wanted. I even agreed to purchase a car when I had a deal in place at Marin Honda for $200 cheaper. So I called them up Friday and told them I will be stopping by Saturday morning to purchase the car. Since I live in San Jose, I wanted to make sure of a few items before I made the journey to Tracy. The representative (Hank) that I talked to was an extreme jerk. He answered all of my questions by telling me the following: -"I already told Russell you are coming in". -"I'm with a customer right now, I can't help you" -"Yes, the car is here. We will see you in the morning". Saturday comes and I make the 60 mile drive from San Jose to Tracy. I get to the dealership and what do you know - THEY DON'T HAVE THE CAR. Now two things could be the reason for this: 1.They somehow had a miscommunication and failed to inform me - which is bad customer service on their end. 2. They found someone willing to pay a higher price then I was - which is bad ethics on their end. Overall - I never thought Tracy was a great place anyways. And because of Tracy Honda - I will never go there again. Just go to Marin Honda. Its way across the other side but well worth it. read more

This review is based off of my experience with this location's SERVICE DEPARTMENT. My 2013 Honda Pilot was purchased at the Dublin Honda. Worst experience ever having my car serviced at a dealer. I completely regret it! Set up an appointment days ago for 2:30pm today. I am almost 7 months pregnant and I had my 3 daughters in tow (15, 11, & 2) and I still managed to arrive a few minutes early...shocker. As soon as I pulled into the service reception area I started to get a bad feeling because there were so many other vehicles lined up. We went into the office to check in. One other woman was waiting ahead of me. By the time anyone assisted her it was about 2:40-2:45. I overheard her say she had a 2:15 appointment so I thought to myself "awesome. There's going to be a for sure wait." The advisor helping her estimated her wait time to be an hour to an hour and 15 minutes. When it came to my turn, I was helped by a courteous guy named Paul. He went over my info, what I was there for, and I signed. Meanwhile my 2 oldest girls were bickering with eachother so I told them instead of going by dealership shuttle to the mall like I planned while we wait we were just going to sit and be bored there...little did I know that would be the wrong decision. My advisor obviously heard what was going on because when we finished up he only asked "so you'll be waiting here?" I was never given an approximate time of when my car would be ready, but I assumed it couldn't be any longer than what the last customer was given. I also assumed that it couldn't take much longer because I grew up with a journeyman mechanic for a father so I know that an oil change doesn't take too much time and because I'm old enough to have had plenty of experience taking my cars in for services big and small. Boy was I wrong! Almost a full 2 hours for an oil change with an appointment! I don't even understand what was the point of making an appointment. I live in Manteca so I had to drive about 20 minutes to get to this particular dealership. Something the advisor knew since he took all my contact info while checking me in. I have a Walmart about a mile down from my house. I could've taken the car there and been done in less the time. Hell! I could've stayed home, had my dad drive from his home in Union City to Manteca, had him do my oil change, and still been done sooner than what they did for me today! Even if the wait was only an hour that would've been pushing it, but 2 hours is ridiculous. It would've been ridiculous if it were me there alone. However, I had 3 kids with me on top of being pregnant and annoyed. To finish things off with the service advisor, he goes over everything when my car was finally done and says I need to filters changed and they'll do it at my next visit. My next visit?! No way I'm going back for round 2 of torture. And all I got was an apology. Not like a tiny discount or maybe a complimentary car wash like other dealers have done before when they mess up. Nope. Just a sorry and have a great day. Here's my car 2 hours later done just in time to be stuck in commuter traffic. But for the grand finale of my most excruciating dealership experience ever, I go to pay the cashier. No one directs me where to fetch my car from so I ask her. She says "it will be parked out front." Ok. So my 3 girls and I are at this point frustrated, annoyed, and HANGRY! We go out to the front with my car no where in sight. We walked back and forth clicking my lock button hoping to hear some faint honk of my horn, but alas nothing! We walked aimlessly for about 5 minutes probably looking like fools. We go back to the service area outside. I asked one of the advisors where my car would be. Thinking I'm going to look like the silly one for not finding my car, but then one of the service techs speaks up and says he thinks he has a Pilot in the back and to give him my keys so he could pull it up front. Pull it upfront why? Because it was no where in the front. It was in the back of the building where I would've never thought to look because I was directed to the front! Never ever ever ever ever again! read more

I love Honda cars for so many reasons: good resale value, fuel-efficient, affordable and very reliable(for the most part). Sales Dept Review: I had better experiences buying a car and if you choose to buy it from Tracy Honda, please be warned that the sales people are ravenous for commission they will tear another salesman's soul to get a piece of the coveted prize(his name is Steve, coughs violently!!) I would like to know if there's anyone else who was offered by their finance department an "OPTIONAL" extended warranty for a used car(which clearly states that it's for NEW cars). Message me because I am getting tired of their run-around about canceling my daughter's. The two-star rating is for Francisco for patiently and joyfully explaining the process to us and checking on us while we burn holes on the couches inside their store and maybe...hmm...the hot cocoa? read more

I only dealt with them over the phone. In just 4 phone calls and one hour, they managed to totally misrepresent themselves. I would be very careful dealing with this dealership. Record everything if you decide to do business with them. read more

I came here trying to buy a car and the older man ran my credit and said I need a consigner. So I told him my boyfriend could be here in 30 mins to cosign for me and he said I'll send you the link and just have him fill it out.. Take in mind he wouldn't wait 30 mins and just wanted me out his office. So I then texted him hours later and asked how was it going, he said he would work on it tomorrow. I text him the next day and said how is it going and he told me he couldn't help me. 2 weeks later I went to Modesto Honda and was approved and walked out with the car I wanted the next day. TRACY HONDA SUCKS. Don't ever go to James Herren that works here. He judges by how he sees you and took ZERO time to try and help me or explain anything to me. So unprofessional. read more

**************** NOT Recommended!!! **************** I gave one star ONLY cause that I cannot do no star to post my review. I was there for maintenance service code B1235 last Monday. Told the advisor NO code #4. But later was told that I need to replace one part for safety purpose, WITHOUT saying the part is with service code #4. I paid $260+ for the part after discount($70). However, found out that part has already been replaced last June , and should be replaced every other 100K miles. My mileages was 111,860. The thing is they shouldn't ask people to replace that part ONLY based on the mileage, WITHOUT checking if people really need to or not. And it's been a week now waiting for a solution. NO calls back yet. And the advisor said something really FUNNY. She said that she EVEN let me do WALK-IN service and gave me DISCOUNT($70). She said she didn't have my previous RECORD cause I was First Time customer and CANNOT do anything or refund me since the work's done, and also they have COMPANY POLICY. But the fact is: 1) I checked the appointments on website showing the whole afternoon's available before I came here, and even asked if I need to make appointment for another day or not. She said it's fine, and I can just do 1:30pm right after their lunch break. 2) Does her discount cover the expense I paid on the part? 3) She knew I usually go to another Honda location for service. She didn't ask for my previous record. And she didn't even tell me the part with service code #4. Do they really care about if I need to replace the part or not? I don't wanna say that maybe she didn't even know the part with service code #4. Otherwise, I'll be really curious about her job duty for "ADVISOR" there. All I felt is that they ONLY want to make money from customers. 4) My part was good and shouldn't been replaced with their WRONG recommendation. 5) What kind of company policy is that? ONLY saying that they offering Customer Service, but NOT really caring about customer's need? And NOT EVEN giving customer a solution for employee's fault? And the manager said that some people won't do all services as system shows. OMG... Please don't tell me that Honda SYSTEM is NOT perfect. Allowing people to remove the code even if the service's NOT done? Otherwise I'll be super disappointed. What can customers trust? People know they'll pay more when they come here for service comparing with going to other stores. People come here because they trust the stuff are professional. They believe that they can get better service here. Don't try to fool people. All I wanna say is they are NOT professional. It's NOT a good place to go for customer service. People who still wanna come here need to be careful. Don't get fooled by them. read more

I can only rate the experience of shopping for a car here (seems like everyone else is rating their service dept) -- but my experience was actually ok. They seemed hungry for the sale, have a large inventory and were willing to trade with dealerships statewide (for free) to get what I wanted and seal the deal. Unfortunately, my business ended up going to another dealer -- but I did not have a terrible encounter here. I went through the internet sales dept (who were willing to go down on price pretty far, also). As for what they actually had in stock to show, most models seemed to be 4 wheel drive (not what I wanted) with all the goodies... which I found a bit odd, but maybe that's popular in Tracy. read more

So I emailed Tracy Honda to see if they could beat a deal I got from another deal. James Herren's first response was "I can better it:" Later, he emailed me saying that he will match the deal. It didn't bother me that he wouldn't beat the deal. What bothered me was his attitude in his emails. He acted like a smart ass and that only he had the cars that I wanted. Then, I sent him quotes from other dealships just to show his wise ass that there are other dealers who have the car that I want at the price that I want. He probably felt like a dumb ass at that point. This asshole needs lessons in dealing with customers. He is probably costing Honda dealership a lot of money everyday. They lost my business. read more

I wanted to do a special shout out to Rocky Bhatti for his help in getting my mom in a Honda pilot at a great price, he was kind and patience... Also when a few issues arose due to after market parts he took care of the headache for her and her car was fixed 100% with factory Honda parts with warranty!!!, I would highly recommend him to anyone read more

This review is about the service department. To describe my case, I recently bought a 2012 Civic Si. Unfortunately, there is a really annoying rev hang on the car. This means that the RPMs will stay up even though the foot is off the accelerator and the clutch fully depressed. I called Tracy Honda service department and they told me to bring it in with an appointment set for 11 AM. Of course I did my own research and found out there is a software update for the car which has a "Recommended Program Update X0A050". This Honda update flashes the car's ECU to reduce the rev hang to a minimum. Another option was to have an aftermarket ECU reflash for $300 which could potentially void my warranty. So the day of my appointment, the only person I spoke to was Dawn (an advisor who knew nothing technical I was talking about). I described my case and I told her about the software upgrade and to specifically connect my car to the MVCI tester for the update to show up. I also told her that the update will not show up on ISIS or Honda bulletins. It will only show up if they connect my car and if their database is up to date with Honda's. She kept nodding yes. In addition, I informed her about the forums where other 2012 Si owners described how they got their rev hang fixed. Here are two links: http://9thcivic.com/forum/threads/2012-civic-si-rev-hang-software-update.4857/ http://www.9thgencivic.com/forum/mechanical-problems-technical-chat/6574-2012-si-rev-hang-issue-cured.html She tells me it will take 6 hours to perform the test. I didn't mind because they said they provided a free shuttle to take me home (I lived close by). The gentlemen who drove me back and forth were very nice and professional. She calls me 2 hours later saying NOTHING was wrong with the car. I was extremely disappointed and upset because she even told me that a "technician" drove the car. I told her I wanted to speak to this technician to tell me what he exactly did, software on the car, and etc. Because a rev hang on a manual car IS NOT NORMAL. It causes the car to jerk forward. Dawn tells me the technician is busy with a questioned face. I asked her for the test logs and told me that they didn't print any. So I came to believe they did nothing but take my car around the lot. Avoid service department.... I'd also like to add what Robert review noted. This also happened to me as described: "Then when I came to pick up my car there was no courtesy wash (my regular dealer offers a wash and vacuumed for warranty work, oil chance and even recalls and bulletins) the techs left the dirty paper mats on the floor with greasy foot prints and the tag was left hanging in my window, seat wasn't put back..." read more

I will never buy a car from this location again. We found a wonderful pre-owned 2007 Honda Fit in an online directory for the Tracy Honda location, and liked the price. ($11k and change with less than 40k miles? Whoa) We went in to check it out, and right away we found out why the price was low. The previous owner had the Fit's back windows tinted, and toted some kind of gear that scratched up the tint on the interior. Now, I could live with that. But the previous owner also had the Fit lowered. (LOWERED! As if it wasn't low enough already!) As a result, Tracy Honda could not (would not?) re-certify the Fit. Okay, well let's go to the bargaining table, then. We made our introductory lower offer, and the internet sales manager left to go "talk to his manager" or something similar. He comes back with their pricing guide for the Fit. So we made a much more reasonable offer. (just under $11k.) Again, he had to go talk to his manager and again, no deal. We made our final offer (seriously, a few hundred bucks lower) and he left once more, returning only to tell us that the original price was firm. So, we left. We went home saddened that they wouldn't negotiate. We really liked the Fit, and we agreed that even if they didn't budge, it would be worth the money, and we REALLY needed a car since ours died, but we didn't feel like they had been honest with us. The next morning, we get a call from the internet sales manager. We were excited...until he told us that they were offering a free oil change. Wow! Like a free oil change (something I can do myself, or pay someone else $25 to do) was going to be the weight that tipped the scales to persuade me to buy that car! I don't think I've ever felt so insulted as a consumer. We did end up buying the car because (as I said before) it was a moderately good deal as listed - but guess what? No voucher for free oil change. We called later and asked about it, and were told it would come in the mail. It never came. Why would I trust my car to Tracy Honda mechanics when Tracy Honda can't even send out mail to me properly? (Except for the ads, of course!) It's not even about getting the free oil change - I don't even want it. It's the principle of the thing - when you offer something, FOLLOW THROUGH. I was hesitant to even bring it back to do the recall fixes we were mailed! So, to summarize: -1 star for not being up-front and wasting my time. They would not come down one penny from the listed price and f I had been told that up front, they'd be getting more than 1 star, because they wouldn't have wasted hours of my time. Perhaps if they had listed that on the online listing, or at least told us up-front that the price was non-negotiable, I would be happier. -1 star for service issues (recall notices I understand, but they did the recall fix and the problem still persists) -1 star for thinking a free oil change would be enough to change my mind. Get real. -1 star for never actually following through with that free oil change - if you offer something, you had better mean it. Tracy Honda, I understand - you probably don't make a whole lot off of selling pre-owned vehicles, whether pre-certified or not. But if you want to actually get repeat business, you may want to consider making people happy. Your whole "we're not bargaining but we won't tell you that" mentality made my parents go buy from Tracy Hyundai, and it makes me never want to see your lot again. Just be honest with people. read more

We just got our honda odessy through them. Had a great experience and very happy with the purchase . Dave Balbuena gave us a good deal and was a very professional and helpful. Would definitely recommend others. read more

My fiancé and I visited Tracy Honda to purchase a Honda Pilot. We were looking for almost 30 minutes in 98° heat No one came to help us. No one acknowledged that we were here. Nothing. If you can't even get basic customer recognition right, I couldn't even imagine the whole buying process. Stay away!!!! read more

My beloved car died on me earlier in the week and it was time for a new one. After doing some heavy research, I found an Accord at a great price in Tracy. I met with Cindy Miller who took me on a couple of test drives. I finally decided on the car I wanted with no pressure from Cindy at all. I had some Starbucks coffee and played on the internet while they processed my application. Very great experience compared to the sharks over at Stevens Creek Honda. read more

What a wonderful experience!!! (No really I am not being sarcastic) Chad Watts was our salesmen. It is refreshing to work with a PROFESSIONAL who listens and doesn't do all of the talking. He was patient, helpful and friendly. Todd Suender the Business Manager was just as friendly and helpful in assisting us with 0.9% interest woohoo! I have bought several cars in my lifetime, this experience was the fastest and best to date. Plus I LOVE MY NEW CAR. I live in Livermore but the drive to Tracy was well worth it. You have a customer for life. Dana P read more

We did not buy our pre-owned Honda Pilot here. Do you know why? Because the car were were looking for was never "available." We were interested in a Pilot that Tracy Honda had been advertising on the internet for at least a week; we went to the dealership to see it. We were told it was being cleaned up and readied and thus wasn't available. We thought that was odd - that it should be available since it had been advertised for awhile. But we tried again; a few days later, with another internet listing in hand, we asked to see a similar Pilot. They said the General Manager had it and we couldn't see it. The next day, we came back to hopefully test drive the same Pilot. Again, we were told the GM was driving it. What gives? It reeks of bait and switch and just bad business all around. We found a beautiful Pilot at Walnut Creek Honda and had a very honest, fair experience there. read more

Warren is the best sales guy I've ever had the pleasure of dealing with!!! My mom came in to buy a new car and Warren was so sweet with her and put her in the perfect car!!! After having less than stellar service at other dealers this was refreshing and when I trade my car in at the end of the year I will definitely come back and do my business at Tracy Honda and without a doubt I will be dealing with Warren again....Thank you read more

I was pricing a 2014 Odyssey at several dealers in the East Bay & found the best price in at a dealership in Lodi but since I live in Tracy I showed this price quote to Tracy honda where Russell agreed to match the price .i was almost ready to buy this car and went for a test drive with Russell but my wife didn't like the car One star is just to let Russell know that price matching is not everything there is something known as customer service also First of all he needs to learn to welcome customers with a smile . Secondly when we were took the car for a test drive he didn't give us any briefing about the car or demonstrated anything about the car I guess he was pretty sure we will buy the car .When we asked him how does the center seat from the middle row comes out he just told us blankly pull the strap ,he was to lazy to show it to us physically demonstrating it I have bought several cars from several dealerships in past 15 years but never came across such a cold behavior from any of the car salespersons I guess Tracy Honda needs to look into this . read more

We bought our new 2018 Honda Accord from Tracy Honda and were very happy with the whole process. Our sales person Stephen Inthirath was great! It felt like he was on our side while negotiating and we were pleased with our sale and especially our new car! Thank you Stephen for all you did in making our experience at Tracy Honda a good one! read more

I went in on Aug 30th to return my 2016 lease and maybe purchase a car. I went in hoping Dom was available although I didn't make an appointment with him (we purchased a car with him 2.5 months prior had a good experience)unfortunately when I got there he was already with a customer and had an appointment right after. ): I was bummed BUT he did recommend someone else to us (Mr.Rocky). I went in looking for a 2019 civic ex sedan or a 2019 Accord ex but their inventory was pretty limited on EX models that weekend so I wasn't able to test drive either which again was a bummer. Throughout our time with Rocky, Dom checked in with us a good 3-4 times to make sure we were doing ok which was nice! After test driving an LX accord I fell in love, so it was time to negotiate, there was some confusion on my lease return and the numbers weren't working out for me, after running numbers about three times I was getting ready to walk as it wasn't fitting my budget, and I had been there a good 4 hours I was tired and frustrated but Rocky went in and tried again and came back with a price I LOVED and I decided to sign. I feel the process took longer than it should have and miscommunication about returning my lease and getting a new vehicle was frustrating, But at the end of the day I left very content, so I guess i can say it was worth it. Thanks Tracy Honda! read more

Tracy Honda - On the left my old baby which I miss ): but on the right my new baby which I LOVE! - Car Dealers Near Me - Tracy, California

Ola provided us with great service and was very friendly. He gave me a great deal for my first car as a birthday present! Very happy with my experience at the Tracy Honda. 10/10 would recommend. If you're looking for a new car, look for Ola Onipede :) read more

Haven't been to Tracy Honda in a while!! We will hope this goes well and I don't walk away wishing I followed my first mind and stayed away from here.. When you get your car serviced here they give a courtesy wash and make sure you don't talk about it; if it's not done correctly, because they will be sure to remind you "We do it out of courtesy".. They tried fixing this by giving a "Free detailing", but when asked what happened to the detailing, I was told we won't just give away a $200 service for free!! I am not trying to get over dude; I'm just holding you to what you told me.. Service here has really gone down hill!! Don't really know if either cars will be coming back here.. read more

Worst experience ever! Was help by Sal and after make a first offer he came back from talking it over with the manager and said CONGRATULATIONS we can not accept your offer and walk my dad and I out. Never again will go there. I RECOMMEND LIVERMORE HONDA THEY REALLY HELP AND WORK WITH YOUR OFFERS!!!! read more

I went to go get my car serviced and diagnosed because my AC unit was not cooling, they said that the AC condenser was not working and that their was a leak, they checked how long it would take to get the part and it's back logged and it can take 2-4 weeks if not longer to get it. I asked for a loaner to be able to drive in the meantime since I don't feel safe operating the vehicle and I was told that the dealership does not do loaners. I am extremely irritated with the situation because as a customer you don't expect for them to treat you that way, but more or so help you and try to find a solution. I have small kids and I use my vehicle to travel for work, and for them to basically tell me that they can't get me a loaner is extremely unreasonable any other dealership with a different car dealership would of taken care of their customer. I escalated this matter to corporate and they also were no help. Who would feel safe driving a car with a leak on their AC Condenser, and the more I think about it, this is a manufacturer issue not an owner issue. I demand that the General Manager of Tracy Honda gives a call, as I will be publicly tweeting to the CEO on twitter about the horrible experience I am having. read more

I had never bought a car before so I was nervous about going to a dealership after hearing stories of being pressured and whatnot. I had emailed the internet sales manager Russell Ybarra the day prior to going there. I have nothing but positive things to say about him. Prior to going, he was great at communicating and was very straight to the point. After we confirmed what I was looking for (2013 Honda Civic LX sedan) and the price, We arranged an appointment to meet the day after Black Friday. I was indecisive between 2 colors so he showed me both colors and I chose the polished metal metallic. He showed me the inside, was great at explaining things from setting up my Bluetooth to what the ECOboost button did. From there we went straight to signing the papers and I had my dad with me as my consigner. I definitely had a lot of questions to ask prior to the paperwork and Russell was responsive, friendly and open to all the questions I needed to ask. I felt bad that I had asked so many but he said it was no problem at all and to keep asking if anything sprung up. He took me through step by step to make sure I understood everything. The whole thing took about less than 2 hours and I felt like I wasn't walking away wondering whether or not I made the right decision. He didn't pressure me at all with no hassles and I definitely recommend contacting him if you decide to go through the internet sales manager. I thanked him for his time and Tracy Honda, if you're reading this, I'd like you to know that you got a great person on your team who gives superior customer service!! read more

Shocked is all I can say. We were looking at two used cars and I asked to have a code reader. I was told that they don't do that and the service department also declined the request. I was then told that there are a lot of miles on the car so it would probably have codes. There cars are inspected etc. They should have nothing to hide. Too bad. read more

Aj was super helpful in making sure I got out of my car and into a new mor reliable one. I am very happy with the over all experience and professional environment. read more

Tried to buy a car. I was in a rush, but put in an offer before I left. I NEVER got a response back from the dealer even though I left my phone number and contact information. read more

Purshed a vehicle and i satisfied with the purchase however, the service department has basically no service I waited over an hour in the rain and cold after walking a quarter mile to the road spoke with them four times explaining that i was exactaly 2 miles from the frwy waiting you couldnt miss me if you tried the driver only went a mile and couldnt find me. I explained he didnt come far enough. I ended up hitching a ride They offered no reason and made no attempt to make it right Recently i went to the service department to see about a small problem and stood there for 10 minutes while they were doing their office work, input of invoices etc that they should be doing when there are no customers they have no customer srrvice i got tired of waiting and left Once they sell you a vehicle with all the great warrantees they dont even acknowledged you are standing there I have spent a lot of money here and this is how much they appricate that i am waiting for the day i get rid of this vehile and get one from a dealer that appricates my business read more