Good costumer service, victor made the process super easy and smooth when purchasing a car I recommend him when going to Tracy Nissan. read more

Tracy Nissan - Car Dealers Near Me - Tracy, California

I went in with a specific car in mind and Victor did an amazing job getting me what I wanted. Josue from finance was also very helpful during the process! He did an amazing job explaining all the paperwork to me and making sure we were on the same page. I'm extremely happy with the car I bought! read more

Tracy Nissan - 2021 Kia K5 - Car Dealers Near Me - Tracy, California

The overall experience was amazing. Fernando broke down the process in a detailed manner. He was willing to listen to our needs and what i needed in a car. With all the help we were able to purchase the car and have a good deal. Thanks for the experience. We got a ioniq plug in! read more

Gustavo had great service. He was super respectful. Thank you again for helping me buy my very first car!!

We had an amazing experience with Dominic at Tracy Nissan! So helpful. Met us where we needed to be. Super knowledgeable. Flexible, not pushy, very nice guy. read more

If I could give them ZERO stars I would!   My family and I have gotten multiple cars from this dealership, the sales guys are actually pretty cool and I never had issues with the Service Department until now.   I don't know how to make this long story short but here it goes. My car was not starting, thought it was something else other than the battery because a notification came on the dash saying it would not start due to something with the key fob not being able to read my push-start or something and my car thought it was stolen or some crap, so then I had AAA jump start me and it worked fine. I took it to two different places and they said it was not the battery and it is better to take it to the dealership to double check, so I did.   So skip to yesterday, I took it in to the Service Department and Jorge is the one helping me out. When I came in I told him that two people told me it was not the battery, he then proceeds to tell me I need a diagnostic which would cost me $220 dollars, I told him absolutely not, I can not afford that right now. He said that is the only way to check and I said well what if it is the battery? Can you check that?  He tells me I don't have warranty, that the warranty wouldn't cover that. I know I have extended warranty, once he double checked he saw I indeed had it. He said that the only way I can have a free diagnostic is if whatever the code comes out to be and if it falls under the warranty for that specific repair that they would be able to fix it at no cost, if not I have to pay the $220. I asked him what is covered under that warranty and he said he wouldn't be able to tell me until they do the test. I asked again because CLEARLY he was not understanding me. I asked, "If you were selling me the warranty, what would you tell me it would cover in order for it to be zero cost to me?" Still did not understand me.   Anyways, I left my car there because I had to go to work. I get told that the code is coming out and pointing at the battery and that I would need a new battery at the cost of $300 bucks in order to proceed to finish the diagnostic, excuse me what? so $220 plus $300 and taxes it will cost me $545 bucks? He said yes and that he took away $200 bucks off of labor. I told him I do not want the battery from them, I called other Nissans and they are charging $200 bucks, on top of that now I am stuck with $220 invoice. They did not communicate with me at all, the manager never called me and they kept my car over night. I had to Uber to work from Lathrop to Ceres and now back from Ceres to Tracy to pick up my car, they didn't even offer me a loner. When the Service Manager finally called me he left a voicemail saying that he spoke with Jorge and that he is sorry but he can not give me discounts on Diagnosis because it is company policy, that they use that to pay their techs. Where is the policy?? Then proceed to send me the online invoice again to pay, I know for a fact my sister took her car in for service not even a year ago and they gave her a free diagnostic but of course paid for the repairs. I even said I'd take the loss and pay 300 for the dam battery just won't pay for diagnostics. Not sure how they operate business here but customer satisfaction is not their priority. This is seriously the last time I ever take my dam car here, I rather pay someone for my oil changes moving forward also (since I have lifetime free oil changes from them). read more

Fernando and the team did a great job in getting us the best possible deal. They worked hard to get us the payment we wanted and the amount we wanted on our tradein. Awesome team. read more

Tracy Nissan - Us and our new car. - Car Dealers Near Me - Tracy, California

Victor was very helpful, very attentive, he went above and beyond for our family!! He understood what he wanted and he didn't push us to get into a car we didn't want ... We are very thankful for his help... read more

Bought a used car from them and it broke down 2 weeks after buying it and have to pay 5k in repairs and they still have the vehicle for 2 months now with no end date this dealer is not (CSI) worthy I would never send anyone to deal with these unprofessional people. DO NOT BUY ANY CAR HERE!!!!!! read more

Ramiro was very friendly and communicative and let me test drive 3 vehicles would recommend him to family members to get their vehicles and a good price for 0 down read more

Everything went so perfect me and my wife went on to get a car. My wife is a first time buyer with no credit at all. We had little money down and Barry and Fernando helped us really well. They kept checking on us and keeping informed with what's going on with the banks decision making. Barry himself is very welcoming he has really good customer service, me and my wife thought he worked there for a year or more but nope he's new to Nissan which was very shocking to us and we loved how he was so caring for us as customers. Fernando was very professional as well he was also there to answer any other questions we had, and he got straight to the facts and points with the answers. I would so recommend tracy Nissan to my family and friends if I could I would give em a 10 out of 10. Thank you Nissan for making my wife and kids happy. read more

Tracy Nissan - Car Dealers Near Me - Tracy, California

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We purchased a used vehicle 10 weeks ago and still haven't received the title/registration/plates etc. We paid in full on the day of purchase and should've received the title within 15 days from that point according to California law. We've called Tracy Nissan at least a dozen times and get the runaround, complete with ducked calls, unanswered voice mails and at least half a dozen cases of "we're urgently looking into it, let me call you right back" directly before getting ghosted. Our temporary registration expires in 2 weeks, then what?? Do we need to get lawyers involved?? read more

UPDATE I received a pro-rated refund for the oil change that I never used. They pro-rated it up to September and not May, the month I originally started trying to get a refund. I still do not have the security system refund, and I have literally called everyone. If Stephanie N, who responded to my original review, would like to message me with a contact number, I would appreciate that. I have called corporate, and they don't seem to know who you are. read more

Thank you to Fernando (Sales) and Kaylen (Finance) for an amazing day purchasing my new car!! Excellent customer service and professionalism. Thank you for the warm welcome to the Nissan family! read more

I recently stopped by Tracy Nissan just to look. I was approached by Logan and all I can say is I drove home in a new truck. Not only was he super friendly but he was overall just wonderful to work with. I spoke with the manager Matt about my trade and he was really understanding of what I was looking for and made the process so easy. I will definitely refer friends and family to Tracy Nissan. read more

Logan Huntley was our salesman. He approached us as soon as we walked onto the lot, very friendly and very informative on all differently types of cars and makes and was very quick and efficient in getting the keys to all cars we were interested in and allowed us to test drive multiple. We were stuck between 2 cars, came into the office to look at prices, were still indecisive and he offered to take us out one more time to look at both cars to make sure we were happy and sure about our decision. Logan and his team were very helpful in getting my husband and I the perfect deal for us, especially as the car is going to be used mainly for my husband's commute to and from work. My brother in law is on the search for a new car, definitely recommending Logan and the team at Nissan to him and anyone we know in search for a car. Lots of different options here at Tracy Nissan. Thank you Logan and team! read more

They say they care about the customer but never call back. I called 4 times only for them to tell me they were still working on it and would call me back, but never did. Was able to get the exact same car, but in a 2025 at the same price for what i asked for at vacaville nissan. In the same day within 3 hours. Tracy took 3 days with terrible customer service. Won't be stopping by Tracy Nissan anymore. read more

I bought a used 2023 Accord in February. I bought and took care of home that same day. For the first few weeks I received call after call from them trying to sell me the 23 accord that I "was interested in". They literally had no clue that the car want on their lot and that I bought it. I then got a letter from them saying financing fell thru, and I would need to return it. I called and they said disregard, it went thru. I recently learned 4 months after the purchase that they haven't bothered to put the car in my name yet. So I've had a car for four months, the dmv won't talk to me about, and its registration is due. I've called twice about this problem and never get a call back. I'm pretty sure they have a systemic level of incompetence at this dealership. I would take your money somewhere else. read more

Sales and internet staff stated they wanted to buy my car due to customer demand for my make and model--I drive an hour and a half to get a quote for my vehicle and they offer me an insulting quote. Don't do business with this dealer, they're only going to waste your time. read more

Gustavo was the best dealer ever and I buy multiple cars. Got the car at the best possible deal. Come here to buy all you car needs!

I really felt welcome, and enjoyed my time here. Dominic Arriola was what i need to feel comfortable, and happy to get the deal that he fought to get me so i could drive out of here with a nice car me and my family are going to enjoy. Thanks guys read more

**Disappointed with Service at Tracey Nissan** I recently brought my new vehicle to Tracey Nissan's service department and was extremely disappointed with the experience. After waiting an excessive amount of time without being notified that my car was ready, I discovered multiple issues two days later. The coolant was nearly empty, the windshield wiper fluid was completely drained and not replaced, and I'm not even confident they did more than just add oil rather than properly changing it. My husband inspected the vehicle after noticing the missing windshield wiper fluid, and sure enough, the coolant level was dangerously low. Mind you, the invoice states topped off, and windshield wiper fluid "drained and replaced." I selected not to return, to question them. I then took my car to Jiffy Lube, where they confirmed that the coolant hadn't been topped off, which is extremely concerning, especially with the high temperatures in the area. They filled my coolant and completely filled my EMPTY wiper fluid for $5.00. They also checked my oil and a small inspection of other items for $0.00. I won't be returning to Tracey Nissan for service, despite the convenience of location. I'd rather drive farther to ensure my car is properly taken care of. Disappointing is an understatement.... read more

Went in to trade in our car and Valentino our sales representative was very helpful. He was able to help even with our not so good credit. Really appreciated the time and effort put in to make the deal happen. Thank you ! read more

Awesome experience working with Gustavo. The car purchase was smooth and fun! Lots of great cars to consider purchasing!

Victor was great. Very efficient and informative. I emailed in the morning and he called me right back with all the information I was wanting. I scheduled an appointment that afternoon and made the purchase. He answered all my questions and was upfront and honest. I recommend seeing Victor, he will take care of you! Excellent customer service! read more

Be very careful, especially if you are a senior citizen. The dealer adds things to your contract and then hands you a tablet to see it, and claims there are no add-ons. They added Theft registration since they could not sell an alarm system on an EV, nor could they engrave the catalytic converter since there is none. They also added Gap insurance, all added after he told me nothing had been added to the contract. They were supposed to give me a thumb drive with the contract on it when they gave me the car, but they did not. It took me 3 days after the contract signing to get the manager to email me a copy of the contract. At that time I noticed the added on items, They said they would cancel the gap insurance I still have not seen the $600 refund on it There was supposed to be a EV rebate but the only way to receive it is for them to fill out a form with the IRS and give me a copy still have not recieved and they don't know a thing about it supposedly. One of the managers comments, oh all our cars have add-ons sale price is before the add-ons. BE CAREFUL, BE VERY CAREFUL WITH THESE GUYS. read more

I was looking to purchase a nissan leaf from this dealership. I saw the online price and called them to ask if we can work on the price a little more. I pitched them a price of 22k out the door with taxes and fees for their vehicle that was being advertised for 24k. A manager called me back and agreed to the price (I am not saying any names in case they try to get the review taken down). I also got a written text agreeing to the price. We also verbally agreed that it was in fact the same car we were seeing online and verified the vin number. I let them know that I was coming from 2 hours away and that I was taking an uber ride which was over $100. I came well prepared with my pre approval letter and proof of insurance for the car that I was going to purchase. I was very excited for this car and spending two hours in traffic made it worth it. They even said they were going to fully charge it and give it a car wash before I got there. When I arrived they said they couldn't honor the price. I showed them the written text I got as confirmation. The response I got was, that the specific manager I spoke with was not able to make those calls. The head manager also told me "I can give you the employees phone number and you can yell at him" When I asked if I can get reimbursed for the uber ride they said they will have to get an approval. Its outstanding for the amount of good reviews they have, how terrible their customer service was. They pulled the good ol bait and switch. I do not recommend this dealership to anyone. read more

Tracy Nissan - Car Dealers Near Me - Tracy, California

Told them i had a pre approval and they said okay we'll pull it up then proceeded to lie and make me sign papers that were for a different bank under a different loan amount . They said they were going through my bank Travis then a couple days later i get a letter in the mail from PNC bank for a loan of 37000 when the car was couple grand less. Don't trust this dealerships they are scumbags and scammers with no respect towards customers . What kind of dealership can't sell majority of their own brand cars . Say a lot about the dealership. read more

Had a great experience at Tracy Nissan. Logan H. was helpful, welcoming and transparent. Would recommend.

I wouldn't buy another Nissan nor bring here for service. Service rep/technician are not well trained. If you plan to keep it stock then you might be in luck but if you plan to change anything then they will void your warranty. I was being told that my Nissan accessory was aftermarket and it voids warranty and when I pointed out that it was a Nissan part number then he changed to I have larger tires so that's going t to void warranty. It might be just this dealer my first time here they took 4 hrs to do oil change. It was on the lift for 3 hrs. Nissan sells you a truck but don't want you to use it. Just baby it and keep it on the pavement. And I was here trying to promote Nissan. read more

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Fernando was fantastic. He was very helpful and generous in completing the car purchase for my son. He stayed well after his shift to make the processing a breeze! Highly recommended read more

Service advisors are nice and welcoming. Unfortunately management is out of wack. Waited more than 1. 5 hrs with no updates if car will be ready or not. When I walk to advisor asking for an update advisor checkes with manager TJ apparently and it's gonna take extra 2 more hrs since it's a fleet vehicle and they just got approval for the work to be done. Where was the communication during this whole time? Oh well it all happened at the same time when I asked for an update after waiting for more than 1.5 hrs. Coincidence or carelessness? But wait - manager TJ says you have to wait and can't release the vehicle and neither give me a ride. That is wack and gives me explanation that another customer is waiting for whole day? Lol I guess common sense is not common giving stupid examples showing how worse they are. Manger did not even have courtesy to walk to the customer and answer questions. Says he is your advisor and he can't update all the customers like that? Where is your guys customer service? Just taking the car and not allowing me to cancel the work order when I see literally my car still waiting to even start the service and neither giving Uber (oh well it's too far where I live?) even though Ianaged to give business to you guys but can't get anything in return? Adios Tracy Nissan. Everyone's time is valuable. You got to better handle your customers. Ofcourse I know there will be a generic reply to this review and pretend to resolve things or look into this in more detail!!! There is no hope working with that manager who claims working for 15 years lol. Shameful attitude. read more

Natalie was AMAZING to work with and despite having a bad experience before, Natalie made me feel incredibly comfortable with the entire process. read more

Fernando was invaluable and patient with the two cars I was interested in. He knew the different specs of the vehicles and did not pressure me at all. I was immediately helped with both cars I was looking at. Marco Antonio was very friendly. They both addressed my concern with the vehicle, and we were able to agree. I recommend them very much. I was offered a beverage and had a follow-up message about setting me up to address my concern with the car. Thank you. read more

I came in knowing what I wanted (maxima platinum), rates|incentives available, and add ons. James, Josue, Archie, and Tilli made it happen timely! They gave me more for my trade than Carmax too! One can definitely appreciate their transparency, respect given, and customer first approach. Thanks Tracy Nissan! read more

Tracy Nissan - Car Dealers Near Me - Tracy, California

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First time buyer, came here and had the pleasure to be helped by Gustavo. Great customer service and real chill guy, easy to have a conversation with. Has no problem answering questions, feeling very satisfied with my experience. read more

I had a great experience here and found the exact truck I was looking for. Gustavo was very helpful and made my car buying experience smooth and easy! read more

Victor was my sales person. He answered all questions that I had. He is very friendly and easy going. Buying a car is never a thing I look forward to ( because of the monthly payments ) but when the sales people in this case Victor and the shop itself is friendly it makes things a little easier and less painful. Tracy Nissan is a great place to visit if you're interested in a new vehicle. They have a good selection of cars and there website is true.By the way I did wind up purchasing a new beautiful Rogue. read more

Dominic made the car buying experience as enjoyable and simplified as possible. I traveled from Walnut Creek to Tracy and would make the trip again in the future. Highly recommended. read more

Fernando did a great job helping us out today.Great sales man,definitely would come again 10/10