Four years ago I decided to buy a hot tub. I did my research on the internet and then went to the…read moreSuburban Showplace for the Tub and Spa show. I talked to probably every vendor there. I chose Glenn because he answered every question that I had. He was a local vendor and available for any follow up service that I may need. He sent the electrician to my house for the electrical work. The next day Glenn delivered my hot tub and the electrician came back to do the final hook up. Two years ago I decided I wanted the cover turned so that it opens in another direction. I called Glenn and in a couple days he was there to fix it the way I wanted it. I've had a couple minor things happen and when I called Glenn he walked me thru the problem over the phone, no service call needed and no charge. April 2020 my hot tub has been cold for about a month. I think the heat pump went out. We are in the middle of the Covid 19 pandemic and the store is not open but I called anyway and left a message. Glenn called me back within an hour. I just wanted to know how much a heat pump costs. He asked me what it said on the display and when I told him SL he said there's nothing wrong with my pump that I had put the hot tub in sleep mode (you can stop laughing now). So he told me how to get it out of sleep mode and it's working fine again. I can't say enough about the excellent customer service I have received from him which is probably the most important part of the whole purchase. So if you are looking to buy a hot tub do yourself a favor and go see Glenn. You won't be disappointed.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

We always get excellent customer service from Watson. They ordered custom umbrella fabrics for us…read more That were exactly what we needed. Their prices are very fair.

Highly recommend! Not our first time purchasing from them. Denise took excellent care of us. She…read moreeven told us to bring our dog in when she found out he was in the car. Great customer service. Go see Denise she will take excellent care of you.

Best hot tubs in Novi! I love our hot tub it also doubles as a cold tub in the summer!read more

From the owner: Southeast Michigans largest hot tub and swim spas dealer. Highest quality hot tubs and swim spas…read morewith the best possible price. Our team has over 60 years of combined experience in the industry. This combined experience covers all aspects of the business, from acting as general managers of chain stores to working as manufacturer reps to serving as delivery and service technicians. The combination of this accumulated industry knowledge and experience under one roof is unprecedented. Those years of hard work have resulted in the procurement of essential industry connections that enables Motor City Hot Tubs to provide you the best quality product at the lowest possible prices. In addition, having two locations makes it convenient to shop with us and brings our top-notch sales team and service technicians closer to you. With the best quality products on the market and a superior service customer experience, we guarantee that when you step foot in a Motor City Hot Tub showroom, you'll love the experience.

Chris in the service department is the best. It is always a pleasure dealing with him. When you…read moresee Chris it is probably because you have an issue with your pool. He is so friendly and he get right to work and communicates the issue as he goes. My wife and I agree that when we need service again, we will wait an extra day or two just so we can have Chris as our service technician.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

This family, owned and operated, business is awesome. The guys that came out were friendly and…read moreknowledgable. They wasted no time accurately diagnosing the problem with my hot tub. They provided me with a detailed list of exactly the parts necessary to repair my unit. When the parts came in, I rescheduled an appointment, and the same guys arrived to fix the tub. At that point, they informed me that there was now a problem with a leaking pump motor. Again, they provided me with a detailed invoice. I am currently waiting on the parts to arrive. Thankfully, I was given the opportunity to speak with the owner. A first class gentleman. Turns out that one of the repair men is the owner's son. Obviouly, the companies run by an excellent business man and also father; as his son was a top-notch repairmen. There's a company closer to me (4 miles) that I didn't hire, because they told me a few things that weren't true (a fucking liar) I am much better off with the Hot Tub Outlet. Needless to say, I give them, my business, and recommendation. Do not waste time calling another hot tub company, even though they maybe closer.

These guys are great. They have helped us out with some random issues, give us suggestions for the…read morechemicals and offer discount cards for frequent purchases.

Still a big fan of this store and their staff. Always very helpful in directing you to the right…read moreequipment and chemicals for your pool and a quite adept at helping you diagnose pool issues and give good solid recommendations on corrective actions. Free water testing is a HUGE plus and key to maintaining pool chemistry where I use this service about every two to three weeks. Being an educated shopper I buy maybe 30% of my pool chemicals here to include the pool salt and 70% on line (Routine maintenance chemicals). To me there is a balance here that allows me to keep the free water testing and get the free diagnostic help when I need it. Also some of their pool products are higher rated than the competition where if behooves you to look at the ratings/reviews on line when deciding what too buy here or buy somewhere else. Overall this is a very good one stop shop for pools where they also have an online presence for shipping to home. Nice!

HONESTY GOES ALONG WAY! I had a gentleman sell me a product that another employees said would be…read moreineffective for the type of pool I had. Also check water quality I was told to add alkalinity increased which they had no problem selling me but didn't move my numbers. The test shows metals detected roughly every third test for me but would magically disappear. I'm 1200 into their expert advice and haven't even swam in the pool. I highly recommend know what you need before you go in. I bought something called a leaf demon which would have you believe no issue in getting your leaves out. Quite the opposite it was just an extra weight to the end of the poll for 100. Tried talking with them about and after the guy that sold it to me said we can't take it back but here's a 15 percent off your next order. Way to spit in a customers face

John quickly returned my call as my hot tub shut down in late December. He talked me through an…read moreeasy fix. He's very knowledgeable and if I would maintain the tub as I should, there wouldn't be a problem. Will keep his number on speed dial for future issues as the tub is 21 years old. VERY PLEASED!!!!

John did an amazing job repairing the heater system on my 23 year old hot tub. John and his team…read morewere quick to make the repairs so I could get back to enjoying my hut tub. Thank you

Oh I just love this gym! It has everything I need/want…read more 1. Atmosphere: Bright, Clean, Organized and Spacious! The equipment isn't crammed it, and their is tons of variety for a total body workout. The bathrooms, locker area and workout floor is always tidy and love the natural lighting from the big windows. 2. Staff: Friendly, helpful & always smiling! Seems like they enjoy working here, which helps me to enjoy my workout more! I love the class instructors, upbeat and very knowledgable. The Barre class is my personal favorite! 3. Perks: Salon, cafe, pool, climbing wall, hot tub & sauna... Seriously everything you could wish for! The chocolate peanut butter banana protein shake is what I look forward to after every workout session.

We pay a premium for this gym to enjoy a pool, cold plunge, sauna, and steam room. Unfortunately,…read morethe place is packed with clicks of kids dropped off all day to hang out. The pool is overrun with kids to the point they spill over into the swim lanes so either they are in my way or a random soccer ball gets slammed into my head while swimming. I watched a guy in the hot tub get his glasses knocked off his face and broken by a kid jumping in despite the 18 or older sign. The lifeguards ignore it all. Adult swim time is extremely limited. Wanted to learn Pilates. Class hours are sparse. I took 3 classes but stopped when I hurt my back - the instructor was disinterested. I get closer coaching at independent studios. The kids use the weight machines to sit and scroll on their phones. Not a lot of working out going on while I'm waiting. I never see anyone clean a machine after they use it so I clean before and after each machine use. The locker room bathroom is pretty gross, staff just can't possibly keep up with the crowds. I'm forced to head back to Planet Fitness where membership costs are reasonable. No pool but I can't use it at Lifetime anyway so I may as well stay at Planet Fitness. This is so disappointing, I had high hopes because they have so much to offer. Planet Fitness is closer to home and more adult.