Unbelievable! I am trying to book a trip with Trafalgar and although I will use my AAA agent to finalize with Trafalgar I have some general questions for them and wanted to speak to someone. I have been on hold for over one hour. Yikes, if this is what it is like, I'm beginning to think I should use another tour operator. I'm hanging up now, I can't hold any longer. Very unfortunate. read more

My husband & I planned & paid for our tour which was to occur 10/2020 (we wanted to see the fall leaves change on the east coast) back in December along with travel insurance. COVID hit and everything was cancelled. Now COVID wasn't our fault nor their fault but can you believe they will not REFUND OUR MONEY! This is ludicrous! They keep our money until we find a tour that we can use credit for. To see leaves changing that would again be next fall so they decide what to do with our money. What if it's cancelled again. We don't know. Shouldn't that be OUR choice what to do with OUR money. NEVER EVER will we ever consider using this company again! BTW it was booked through AAA & they are of absolutely NO USE either! For years we have used AAA for travel but no more!! read more

My Trafalgar experience-So after losing the entire amount of trip to Trafalgar they graciously sent me 2 vouchers for $600 ea. REALLY- like i would use this company again quite the scam going on here read more

Although I have traveled extensively, privately and through organized trips, I have never used Trafalger before. My husband and I were interested in a London Paris trip for spring of 2023. I tried to book the Trafalger L/P Explorer on line. I made an error in the original booking and tried to adjust it by calling the two numbers listed on their website. After being on hold for 1.5 hrs, I was disconnected. Tried again for several days afterwards to no avail. Their voicemail said due to heavy travel volume someone would get to us as soon as possible. No one did. After much research I was able to connect to someone on their site that will quote a trip, but when she realized I already had a booking, although incorrect, she passed me onto yet another website. This was their Service Team support people. After explaining, by email, what happened, they were able to change the booking to include two people and sent me a link to make the additional deposit. Just to confirm, all of this had taken me a full week of emails. I checked the original travel site to confirm the new booking. It did indicate I needed to make the additional deposit within a few days, which wound up being that Saturday. Saturday afternoon I made the deposit and printed out the confirmation. The next week, when I went to confirm it (again by email because NO ONE answers any of the 5 phone numbers indicated on their correspondence) I was horrified to find that the booking was cancelled. When I emailed them, yet again, I was told because I made the payment too late!!!! I actually made the payment on the date they indicated. Right now I am so aggravated that I would NEVER use this agency. Terrible, non existent customer service! NO ONE to answer the phones. NO ONE to speak to! If I am looking to spend $10000 on a trip, I would like to know I can speak to someone at the company. Just a heads up folks! Good Luck! read more

Avoid this company! Worse service ever, no response to emails, telephone calls were 2-3 hold ( seriously ), and zero response to on-line web inquiries. Then they rejected my request for money back when I believed I had to cancel my trip because Covid was on the rise and Traflagar was totally without a care. DO NOT TRAVEL WITH THIS COMPANY!! read more

Missed first two days of Britain & Ireland vacation - strongly advise using a different company. Trafalgar booked flights too close together so the slightest delay caused missed connection. We could have booked with a different airline but was not permitted.. so we miss two days of a 10 day tour so disappointing to start off a vacation soo poorly. read more

Had the best experience on the Tastes and Sounds of The South tour. Our Travel Director, Jon, was excellent - one of the best I have travelled with and our driver, Miss Latoya, kept us safe and looked after our comfort. read more

One of the worst customer service in the industry. In this day of advance technology, Trafalgar doesn't want to invest in a prompter letting customers know how long the wait is estimated to be. I have a simple question on when I will get my refund check for a tour I cancelled due to COVID-19 and waited an hour with no response. My other waiting time were 30 mins and 45 mins. Terrible management! read more

I wanted to tour the four capital cities of Scandinavia: Copenhagen, Oslo, Stockholm, and Helsinki. I signed up for the Trafalgar "Capitals of Scandinavia" tour, which with the extras, was about $4,000 plus my air fare. If I am ever going to tour these cities, I will have to go back. Over nine days we spent approximately 10 hours in a tour bus with tour guide commentary. Copenhagen is a good example. We boarded the bus at the hotel at 8:00 A.M. and drove around with two photo stops, one for the Little Mermaid statue and one for the Christiansburg Slot. We were back at the hotel at 10:00 A.M. and the tour guide said: "we are giving you the rest of the day to explore Copenhagen on your own." This is hardly a gift as all the museums are closed on Mondays, which the tour guide (Ulf) said he didn't know. What was absolutely insulting is when they make a big, big deal about how impressive the museums are as we drove by--the "fabulous" Glyptotec, and the "amazing" historic museum when they full flat know they are not taking us to them, and that we cannot go them on our own because they are closed and because we are leaving the next morning. So for Copenhagen as a whole--I didn't explore it, I really didn't see it. I glanced at it through s bus window for two hours. But there are two excursions available at extra charge of which only one is listed in the itinerary. I took that one, which was to Frederiksburg Castle. So it is an hour to get there, taking the long way which is just a view of the ocean and going through residential neighborhoods, and then a 10 minute photo opportunity to take pictures of the beach. We get to the castle and are rushed through in 45 minutes. Some rooms we skip, e.g., a room with a huge celestial globe which "we don't have time for" and some rooms we rush through without explanation. One room had what appeared to be a throne. I caught up with the guide one room later and asked "was that the throne room?" Answer: "yes." I asked the guide "why are you rushing us?" Answer "The company only gives me a limited period of time and then we have to go." But still the castle wasn't a part of Copenhagen. The next day, we waste the entire day traveling by bus to Oslo. The guide said, "some people like to look at the scenery." But that was farms and forests, no mountains, fjords, or anything else in particular. In Oslo, the guide slipped and said a ship coming into the harbor was the overnight ferry from Copenhagen. So they could have easily put us on that and given us that full day in Copenhagen. read more

Trafalgar runs tours all over the word. They are the worst tour company I have ever encountered. They do not answer phone calls for hours if ever. They do not answer emails. They will not refund a deposit no matter what the reason. They gave me a booking number then using my booking number they sent me some one else trip information and invoice. STAY AWAY FROM THIS TRAVEL AND TOUR OPERATOR . THEY ARE AWFUL, IMPOSSIBLE TO DEAL WITH AND MIX UP BOOKING AND STEAL YOUR DEPOSIT IF YOU TRY TO CANCELL. read more

This company is awful if you ever need to cancel your trip. First of all, you have to wait 2 hours on hold when you call. Secondly the refunds take 90 days to process or at least that's what they tell you. I cancelled my trip on 3/19/22 and today is 8/18/22 and no check yet. I do not recommend this company if you think you may need to cancel read more

Don't trust this company. They will lie and do everything to get your booking. I booked for the "European Whirl" tour since the "Travel Expert" told me this is a guaranteed departure. I made other arrangements around this tour and bought my air ticket from Los Angeles to London. They one day Trafalgar send an email saying the tour was cancelled. I am so disappointed with this company. When I checked their departure days for this tour before my booking, they had tours almost every week. Now when I checked their departure days, they only have one tour a month. I think they try to trick by giving you multiple days to get your booking. Once they get bookings, they decide which day to keep based on number of passengers. I even remember for the day I selected on their web site it was noted that very few seats are available. Those "Travel Experts" will constantly send you email and keep in touch with you until you book the tour. Once you book it is very hard to reach out to them. Now I have booked my air line tickets and made arrangement around Trafalgar tour, I have to just to go London and do nothing. This is so sad that they don't care about their clients. This is my first and last business with Trafalgar. read more

First and last Trafalgar tour....... Friends and I just returned from Trafalgar's Great Italian Cities tour. The positives were our travel guide, Laura, who was fun, knowledgeable, engaging, and really good at "herding" 40+ people with a range of personalities, needs and mobility. We saw a lot, and packed in more than we would have done on our own. The local experts who gave us tours of various cities and attractions were, for the most part, excellent. Two of the three hotels were ideally situated, close to city centers, and were all very nice. Now for the drawbacks....we had a lot of issues leading up to the tour date, with hotels not being confirmed, inability for Trafalgar to book us an extra night at the first hotel so we could arrive a day early (we were able to book it w/o a problem on our own), canceling our Vatican tour (which we also had to book on our own). Also, the group meals that were included, and two that were optional that we paid extra for, ranged from just palatable to awful! Most of our tour were Americans. I guess Trafalgar thinks Americans prefer dry, baked chicken legs for their main course! Of real disappointment was one of the optional meals, on Burano. The fish was unpalatable; and guests who had chicken or beef said they were inedible. The best meals we had were during our free time, when we found our own restaurants. I'm glad to have finally tried a bus tour, but I will never take one again and certainly won't be recommending Trafalgar! read more

We booked Trafalgar's Canyonlands tour in February for May departure. The booking process was smooth in the beginning but fell apart from there. The phones were never answered. They mislaid a special request form. The booking agent, Claudio, became rude when I asked questions. Tour documents arrived a few days before departure and needed adjustment. The itinerary was sparse. The tour director, Dave, emailed us the day we arrived to introduce himself. He turned out to be the best part of the trip. Trafalgar includes a "wellness" person on the bus. Not only was he not masked, few of the passengers were, too. As the trip progressed, several passengers were coughing and hacking. The "wellness" person did almost nothing the entire trip other than spray people's hands with sanitizer on request. The trip was ambitious but as advertised. My demerits are for the follow up process after booking. read more

Deposits should be refundable. I booked a trip a year out and changed my mind... a trip that wasn't happening till 2024 and they would not return my $400. Yesss bla bla it does state this in their contract but we're talking about a trip thats a year away. Seriously Trafalgar, pathetic!! read more

They cancelled my trip and took 3 months to refund my money. I get it, not enough people signed up for the trip so they couldn't go through with it. It happens. However, the airlines refunded my ticket within a week. There is no reason Trafalgar should hold my money for 3 months. Will not be doing business with them again. read more

I will never use Trafalgar Tours again. They are way overpriced for what you get. My husband and I booked a Best of Canyonlands tour because we didn't want a very long trip, but one that included the Grand Canyon, We were not told that our trip (only 6 days from Denver to Las Vegas) was added to a group of 25 people on a trip for 15 days. All total there were 41 of us and there was so much more attention paid to the original 25. The included food (only 2 dinners and 1 lunch) were awful and cheap. As part of the lunch we were supposed to have a tour of an organic farm that was a joke. The last full day we spent over 8 hours straight on the bus except for an hour for lunch and 2 bathrooms breaks at truck stops. According to brochure and website there was supposed to be a tour in Las Vegas on the last night, but the tour guide said there wasn't anything offered. I am so sorry we wasted so much money on this trip. read more

Retired and excited to spend our time traveling. Booked our first ever tour with Trafalgar, through Costco. Expected that it would be the first of very many. I will never consider Trafalgar again. Hideous customer service!!! First our trip was cancelled due to Covid - hey I get it - but no refund, just a voucher. Again, very unusual situation, so cut them some slack. Communication sucked, but rebooked for this year. A month out, Trafalgar emails me that they are cancelling just our trip date - for unexplained reasons. This time instead of a credit they say we can finally get a refund. So generous for this massive corporation that has now had my money for two years. HERE'S the kicker - they expect it to take THREE MONTHS to process my refund. WHAT??? I'm sorry, this is totally unacceptable. Used my money for two years and now need three MORE months to refund it. SEE YA. I WILL NEVER CONSIDER THEM FOR FUTURE TRAVEL AND WILL TELL EVERYONE I KNOW ABOUT THEIR CRAPPY SERVICE. read more

I made a reservation and had a single room for a Scotland trip. I tried to confirm it on their website and could not. I tried calling them. The wait time was over an hour and then they hung up when they answered before I could even say anything. I tried to chat with them and just know the chat feature automatically cuts off at 15 minutes. After trying to explain my situation three times over chat I realized this. So the fourth and fifth time I tried I started my conversation off by saying I need the following and gave them all the information they asked for. And believe it or not they asked for it again. I will never travel with this company as their customer service is very poor if you have an issue. read more

We had booked a trip to England/ Ireland for May 2020. Due to Covid-19, it didn't happen. I was offered a partial refund of our $6000 with travel insurance picking up the balance owed. We elected to push the trip out to 2021. That isn't going to happen and now Trafalgar says they won't give a refund at all, to keep their business afloat basically We are senior citizens and cannot risk group travel at this time. We are hoping Trafalgar will reconsider their response to us, otherwise beware of their trip policies and refund practices! read more

If it has a minus 2, would be fair. we are working with a travel agent. She is as hard to get hold of her as customer service at trafalgar. The company wants more money for a trip that has not been confirmed. Wanted to know if I can put money in an escrow account. In case trip get cancelled. Cannot get in touch with a soul. our first trip with trafalgar was great. second trip nothing but a hassle. want your money, said, they will hold the money to be used on another trip. CANNOT get in touch with the CEO! Glass curtain ! No one for customer service. read more

We booked and paid for a trip to Scotland last May. Trafalgar canceled our tour in January. I have spoke to them three times to see when they were going to refund my $2000 plus to my account. I have been told different dates but the last time I talk to them they assured me that by April 10 the money would be in my account. Well guess what I talk to them today April 13 and I still don't have the money. Now they're telling me oh there's a backlog so it should be done this week but no later than next week. we have taken a couple of Trafalgar trips and really have enjoyed them. This holding our money for such a long period of time is not acceptable. I don't think I'll ever travel with them or recommend them to anyone else. read more

Booked a trip to Germany for 2 people in 2020. Paid over $9,000. Trip was cancelled due to covid. We were told that if we left the money with Trafalgar, when the trip was rescheduled we wouldn't have to pay any extra money if prices increased. We left the money with Trafalgar. We initially paid for 3 extra days ($720) on the tail end of the trip and later cancelled the days. Kept requesting a refund from Trafalgar and they responded that there is no money to refund. Trafalgar representative said that airline tickets are more now and that $720 went to extra airfare. Refused to refund any money. If I would have known that I would have taken my money out and at least got a bit of interest for 2 years. Lots of travel agencies out there. DO NOT BOTHER WITH THIS ONE. read more

Best of Italy tour in October 2023 was terrible. It was only 11 days instead of 13 days because Trafalgar counts arrival and departure as 2 days. Reasons for poor review: 1) I understood only 10 % of the travel director--Federica's spiel. She had a heavy Italian accent--of which she was proud. 2) The travel director constantly sold the optional excursions, which were 2.5 times more expensive than the local tours. We booked a Crown Collosseum tour in Rome, and a Viator tour of the Gallery Accadaemia--statue of David, which were excellent, and you had all the time you wanted. 3) The bus driver--Theo--was surly and rude. 4) The hotels were 2-3 star, and the breakfasts were terrible. 5) The hotels had no AC, low water pressure, and extremely crowded breakfasts. There was usually another full Trafalgar bus at the same hotel, and a Gate 1 bus. Extremely noisy at breakfast. 6) We prepaid gratuities, and were NOT thanked by the travel director nor the bus driver. We will not prepay again. We will NOT use Trafalgar again. 7) The bus rides were extremely long--4-8 hours. You could not relax because of the constant babbling by the travel director. Recommendation: Do Not use Trafalgar! read more

I called about a tour close to the departure date. They have a practice where you sign up, pay your money, and then in a day or so will confirm if you are on the tour. Then you are able to book flights. I asked if there was still room on the tour and the agent didn't know but said as it gets close they do call in to avoid overbooking in case another person was booking at the same time (note he did not say anything about waitlist). I'd have to wait for about 24 hr for the confirmation. He took the payment in full and I waited. The invoicing is confusing and not to be confused with actual booking. After 10 hr I called about status and they realized the agent never asked our ages but that they were still working on the confirmation. This morning I called again only to find out that I was overcharged because my son had a lower rate due to age. They submitted a refund for that overcharge. Later I got an email saying they couldn't confirm and asked if I had flexibility on date or if I wanted a refund. Within 8 minutes and not calling them yet they had cancelled the trip and issued the refund. So much for options....I did call to find out what went wrong and was told we were waitlisted from the start. They told me the agent told us but I told them that he did not, so he apparently lied when I asked about availability. Communication, easy process, and truthfulness are missing from this company. read more

If I could give a zero rating, I would. This company was so unethical when our trip was cancelled due to COVID in 2020. Not only did they refuse to refund our money but they held it for a future cruise in 2021. Then in 2021, the trip was not offered so again, our money was held until 2022. No reputable company does that. The sum was over $6,000 for two of us and that should have been earning interest during that time! When 2022 rolled around, my travel friend had not gotten vaccinated so was not permitted to go. At that point, we were told we could rescheduled in 2023 (but the price might increase!). We went through some rather rigorous hoops to get our money back --- and the irony is, we were refunded everything EXCEPT the $500 we had paid for travel insurance! That one was never explained to my satisfaction. I will NEVER book a trip with Trafalgar again. read more

Booked my airfare through Trafalgar to avoid dealing with airlines directly. SAS canceled flights due to pilot strike but offered rebooking free of charge. Since I have booked my airfare though the agent, Trafalgar is responsible for rebooking. Not only Trafalgar neglected to take action they had the audacity to suggest that I should purchase new airfare. Instead of enjoying my tour, I spent 3 hours on hold with no success. My advise is to steer clear from this company and spend your money elsewhere. read more

Recently took a Spanish Wonder tour with Trafalgar. I loved the service I received from each and every one of Trafalgar's staff - whether it was the Travel Director, Coach Driver, Airport Coordinator or the Local Specialists. Itinerary was packed, but I'm glad it covered lots of things at each stop. I'm not visiting Spain again, so needed to make the most of the time. Trafalgar made sure that we covered all the required points and more. Local specialists made sure of giving us the insights. Coach was always clean. Hotels in Madrid and Barcelona were excellent. Hotels in other cities were not that great. Some of the optional tours were great - research and then decide which ones you want to take. If you could change 3 things, then the trip would be perfect: 1) Get better hotels in other cities, besides Madrid and Barcelona. 2) Get Coach with more leg space. Coach was very cramped. Some of these journeys were long and more space will be welcomed by all. 3) Trafalgar needs to give more details about the trip BEFORE the trip. Ideally you should email daily details to participants before they will begin the trip. If not before, then maybe on Day 1. The details should provide them how much time they will spend on the bus each day of the tour, what time they will reach Spot A or B, what time will the rest stops be. Don't take it for granted that everyone loves to go with the flow. read more

Trafalgar took a deposit of $1980.00 from us just verify vacancy at 2 hotels before booking our tour. It was stated that if this tour was not available, we would receive an immediate refund. This was on September 29, 2021. The tour was not available and it is October 12, 2021 and we still have not received a refund of our deposit. When both our travel agent and us called, they said "it was under process." This company is using our money, collecting interest, and not cooperative. DO NOT USE THIS COMPANY. read more

I was disappointed with my Trafalgar experience. For the price (and due to the established reputation of the company) I was expecting far better. We would have been better off going to London and Paris by ourselves. In fact, most of the aspects of our vacation we enjoyed had nothing to do with Trafalgar, and most of the aspects of the trip that DID involve Trafalgar amounted to stressful ordeals. 1. The tour bus was hot and cramped. It was like flying coach on a crowded airplane, only hotter, and Trafalgar for some reason did NOT ever offer their travelers on the coach water or a small snack, even though we were on the bus sometimes for 3 hours or more at a time. It is basic hospitality to offer guests on a long journey some sort of sustenance, especially if the tour is expensive and the company providing it prides itself in organizing high-end, memorable experiences. In addition, the overhead speakers on the bus were unreasonably loud, to the point that it felt as though we were being shouted at by the tour director. I bought earplugs at a rest stop and the speakers were still uncomfortably loud while using the earplugs. Imagine spending many hours (over 6 hours, on one day of the trip) in this environment as a member of a captive audience with no means of escape. There was some improvement to the loudness of the speakers after I mentioned it to the tour director, but overall I dreaded getting on the coach. There was absolutely nothing luxurious or even comfortable about it. 2. The punctuality of the coach was seemingly random. We knew it was crucial to be on time when meeting at the coach, or else we might get left behind. On our first day in London, we went to the Tower of London on our own before the welcome dinner. We kept track of the time and were so worried about being late that we rushed out of the Tower and did not see everything there. We arrived early at the hotel to greet the tour director only to leave with the group aboard the coach for the welcome dinner over an hour late. If we had known we were going to be so late leaving for dinner, we definitely would have spent more time at the Tower of London and would not have gotten in an argument over rushing out of there. The coach was also late leaving for Bath the next morning. We were thus taught that the bus was in fact NOT especially punctual. So, as we were leaving Stone Henge, we arrived at the bus at exactly 3:45, as opposed to being at least 10 minutes early as we had been. This happened to be the ONLY time the bus was punctual. We were standing literally next to the bus at 3:45 (a few feet from it), so we weren't late except if being on time means physically being in your seat on the bus at the prescribed time. The bus started moving and almost left us behind in the middle of nowhere. I had to run to the front of the bus and wave at the driver for him to stop. The tour director seemed surprised when we got on, as though no one even noticed we weren't there. The bus was never "on time" again after that. When we went to Windsor Castle, for example, someone got lost and contacted the tour director to ask the coach to wait for her. The tour director and the other Trafalgar guests happily obliged, and when she boarded the bus 20 minutes late, she received a warm round of applause. This is quite unlike our own experience at Stone Henge, during which we were standing next to the bus at exactly the departure time and were unceremoniously forgotten before I stood waving in front of the driver. 3. Only breakfast and three dinners were included (on an 8-night trip). Given the price of the tour and reputation of the company, I would encourage Trafalgar to provide more included food and drink. Again, no complimentary snacks or even drinking water were offered at any time. Exactly what were we spending all that money for? To be shouted at on the cramped, hot coach? 4. Note to Americans: Popular restaurants in London and Paris are often hot and crowded during the summer. The restaurants we visited with Trafalgar for our included meals were no exception. I understand that Americans might have different expectations than Europeans regarding air conditioning and personal space, but arriving at a hot, crowded restaurant after spending time on the hot, crowded coach was hardly a relaxing way to end a day. We were so miserable at the second included meal (we were sweating, it was very loud, and it was so crowded we could barely move) that we opted not to attend the Farewell Dinner. 6. At each included dinner, there was only one "choice" for vegetarians (but offering only one item that vegetarians could eat is not really offering a "choice", is it?). The non-vegetarian guests got to *actually* choose between several items. Naturally, I ordered the only vegetarian option at the welcome dinner, only to discover that the meal was richly infused with cilantro, which I detest. There were no other options for vegetarians. read more

our Trip Canceled for Covid Reasons and was agreed to have refund if this was to happen. No refund as of yet and they are saying months to receive the refund. This is ridicolous read more

This was the WORST travel tour company ever! When we booked our East Coast Cities Tour with this company with AAA AUTOMOBILE CLUB for May 2016 we were told we would have certain Hotels and places we would see on our tour. BUT, AFTER we paid for our ENTIRE tour trip, Hotels and places we would be able to see were CONVENIENTLY CHANGED by the tour company, TRAFALGAR/BRENDEN TOURS! INSTEAD of a "PREMIUM" hotel in HISTORICAL Boston, MA, we got stuck at a "NOTHING" hotel and location at the Boston Airport! Not anywhere close to "Tourist sites!" ALSO, our Tour Guide Director, Bill Eaton, who had received a "Writtenl read more

My complaints have a lot in common with those beneath me...that's a bad sign...BUYER BEWARE!!! Last summer my brother and I took my disabled mother on Trafalgar's Best of Ireland and Scotland Tour. The tour was mediocre at best. The accommodations were subpar and the meals were terrible. What's worse, they had my travel agent book us an extra night at the end of the trip for no reason; we ended up having to pay for added hotel costs and our own shuttle to the airport. Trafalgar apologized by giving us 10% off a future tour... SO, my silly self decided to give them another shot and take advantage of the guest relations discount this summer with their Best of Scandinavia Tour. I met their payment deadlines, purchased my own flights, and added travel insurance just in case. Well, Trafalgar just cancelled the tour giving no explanation other than "operational reasons." I requested compensation for the necessary flight changes needed to make their new proposed tour date and they declined. I asked for a refund and they stated it would take up to one business cycle to process. I asked for an updated invoice for my refund and they gave me a hard time. I asked for a more detailed explanation of why the trip was cancelled so that I could file a claim with my travel insurance, and they REFUSED! What kind of a company are they running?!? Honestly, you can do your own thing abroad for way less money and hassle. But if you're going to pay top dollar for "5 star" service, choose a company other than Trafalgar. Trafalgar is a scam that will hit you with the fine print every chance they get. read more

I would never recommend this company and I haven't even left on my trip yet. The reason for my rating is atrocious customer service. They never answer the phone. Hold times are frequently multiple hours then the system disconnects you. They don't respond to their online messages. They messed up my travel documents and I can't get ahold of anyone to correct it. I tried to add another party to our trip and was on hold for over 8 hours over various calls trying to get someone to answer because of course the website said to call their 800 number to book. Only after waiting all that Tim I was told I had to wait three days to see if space was available. It wasn't. Now I'm trying to get my travel documents corrected because they didn't put the airport transfers on them and they have me and my wife sleeping in separate twin beds despite me requesting a bed for two on their website. Guess what I was on hold 45 minutes yesterday without an answer and going on more than 2 hours today. The hold music is an annoying jazz beat on loop and you constantly get a repeat message while holding telling you to go online to avoid holding and they will be with you as soon as possible. The only issue is you can't do anything online except pay them. I tried to address the hold time with the agent once and her response was do you need something or do you just want to complain about the wait. Before you book a trip with any company, check their ratings first. read more

This review is for Trafalgar in general, not specifically the store in Anneheim. Don't book with Trafalgar. If the trip is canceled, you will have to fight like hell to get your refund. I booked trip in 2020; they canceled due to Covid. No refund. Took credit. Booked again in 2021. They canceled. No refund. Credit again. I added more $ to my balance for a trip to Norway in 2022. Canceled by Trafalgar. Have been asking for my money back. My agent with AAA has been asking. Trafalgar won't speak to me cause I booked through AAA; instead they will only speak to my AAA agent. Still no refund. i have enjoyed previous trip with Trafalgar in 2014, but never again. i do not recommend them! Be diligent re refund information they give you. I want my money back! read more

We just returned from a wonderful 'Best of Scotland' tour with Andrew (Thompson) as our tour guide and Stephen as our driver. It was an amazing experience and we can't say enough about both of their vast knowledge of Scotland, their warm welcome and the kindness expressed to everyone in our tour group. Both were very attentive to some of the seniors on the tour who had mobility issues, as well as our teenage son who happened to be the youngest on the bus. It was a good mix of ages with others and everyone on our bus made our teen feel included with good natured humour given that he is not yet an adult, but also not a child. He loved everyone on our tour and we made memories as a family that will last a lifetime. The itinerary for the tour was a perfect combination with planned stops, as well as time on our own to explore. Some of our highlights included visiting a sheep farm to watch how shepherd Neil and his dogs herd the sheep, a traditional Scottish meal with piping in of the haggis (we did try it but definitely an acquired taste), and our final night with dinner on a farm with Fergus and his son McGregor and a sing-off competition. The only drawback of the whole trip was the second hotel 'Craiglynne' at Grandtown-on-Spey. A few employees in the dining hall were extremely rude and the meals were very bland and small portions. Several of us ordered creme brûlée for dinner and it looked and tasted more like tapioca pudding. The top of the ice cream served looked like creme brûlée on top. It was almost like they made three desserts and mixed all the recipes up. The last hotel made up for this though as it was a brand new luxury hotel on the outskirts of Glasgow with very comfy beds and a yummy breakfast. Overall we highly recommend this tour and especially Andrew as a tour guide. He's FANTASTIC! read more

I have an upcoming trip planned with 12 friends. We did not book with group reservations as initially we didn't expect more than 9 people. Group reservations will answer the phone, but because they work on commission will not assist you unless you booked through group travel. The individuals on the chat seem to be totally incompetent and customer service via phone is non existent. No matter what time and when you call, you stay on hold for hours with no one answering. When you ask for a call back you eventually receive a call back, but then it places you on hold for another hour or two and still mo one answer. There customer service is a joke. I went on a Trafalgar tour many years ago and it was great. This new Trafalgar is horrible and needs to be put out of business. read more

Best of Ireland May 2023. Tour guide unprofessional & took no responsibility for no/poor communication. Blatantly lied about making plans for our early departure to airport on last day. Optional excursions were limited, too much downtime spent shopping rather than seeing sites. As a repeat Trafalgar customer very disappointed and will no longer use or recommend. read more

I actually did not travel with Trafalgar but wanted to share what little experience I did have. I signed up for a tour coming up this summer. I was quoted a price for the tour including a single supplement. I paid my deposit and independently booked my Business class air travel to Europe. Then I convinced someone else to join the tour. After all this I was told they would not honor my single supplement. Now I am left with air travel to Europe and no tour. The single supplement is a deal breaker. I have traveled to every continent except Antarctica. I have never felt as fleeced by any company as I do with Trafalgar. Needless to say, Trafalgar is on my "no-fly" list. read more

I traveled with Trafalgar before so I expected very good service. Our tour guide for Best of Portugal was too talkative and confusing by giving out too much info before we arrived, and confusing with too much info of times and dates before our specific arrival at destination. Never explained room entry card also shut off all electric to room. Several hotels Turim and Mar De Ar, unsafe bathrooms for Seniors, bath tubs unsafe. Travel Director did not speak to unruly guest who sat in bus drivers seat beeping the horn, opening and closing the doors of bus, and randomly playing with dashboard switches. When I asked the Guide to speak with the guest he said, "It is not my bus!" At times the guide would talk down the quality of the new lodging before we got there. "Huh?"The hotels were clean, food was good, the people and their country are wonderful. Diane B., June 2023 read more