I traveled with Trafalgar before so I expected very good service. Our tour guide for Best of Portugal was too talkative and confusing by giving out too much info before we arrived, and confusing with too much info of times and dates before our specific arrival at destination. Never explained room entry card also shut off all electric to room. Several hotels Turim and Mar De Ar, unsafe bathrooms for Seniors, bath tubs unsafe. Travel Director did not speak to unruly guest who sat in bus drivers seat beeping the horn, opening and closing the doors of bus, and randomly playing with dashboard switches. When I asked the Guide to speak with the guest he said, "It is not my bus!" At times the guide would talk down the quality of the new lodging before we got there. "Huh?"The hotels were clean, food was good, the people and their country are wonderful. Diane B., June 2023 read more

Poor customer service. you try to call them and they dont answer yplour calls. you wait and wait and it gets disconnected. i need to talk to an agent... read more

Just got back from Best of Portugal trip through Trafalgar. Our tour director, Pedro, was amazing. He was knowledgable , professional, yet personable. The itinerary was perfect and they brought in local guides to add to the expertise of each town. This is my third tour with Trafalgar, and this was the best by far. The group was large with 40 people, and they ranged from 20 to 70- a nice mix and a lot of fun! But it was organized so everything ran smooth and efficiently. I would definitely recommend this tour. Touring at Christmas time also allowed for all of the cities to be festive with decorations. read more

Wow! While other businesses are trying to help, Trafalgar is giving its customers the big Middle Finger! They have cancelled their tours and are refusing to give refunds. They are offering "travel vouchers" for a future trip. We booked a two week tour. It's not like a movie ticket where we can just go two hours later. We have no idea if we will be able to go before our voucher expires. Really? I can see holding the deposit as a credit, but thousands of dollars? During a global pandemic and uncertain economic times when people are losing their jobs? Wow Trafalgar. Good luck ever getting customers after this! read more

I would definitely not recommend taking a tour with the tour guide by the name of James Payne. He is very rude and inappropriate. I had added him to my Facebook anyway so I could see pictures from different parts of the world while deciding on our next adventure. Well not only did I see pictures of different parts of the world I saw him post his opinion on US politics on his James Trafalgar td Facebook page (which doesn't belong on your Company page that you are representing). Well I live in the US and was quite offended with some of his political postings. I happened to disagree with him on more than one post and he was beyond rude. If I were Trafalgar I would suggest to him not to post his political views on a page where you are representing the company you work for. I will research other companies for future trips. read more

Absolutely the worst travel experience I have ever had with a travel company. If you are a senior, avoid this company. Trafalgar has refused to refund money on cancelled trips. The customer service of this company is none existent. When you call, you wait, on hold an hour, and then no answers. I will not use this firm again in any of my travels. read more

Trafalgar does not stand behind the travel insurance that you purchased from them. Our tour got started a day later as our plane had mechanical issues and had to return to the airport we left from, and we had to rebook our flight the next day to get to Frankfort Germany a whole day later. We had to take a taxi to meet up with the rest of the tour at the hotel( at our own expense) with 10 minutes to spare, before the bus would have left us. Now over 2 months later, we are told in order for our travel insurance to reimburse us just for the missed day of touring, we must get a letter from Lufthansa telling why our flight was cancelled. And we haven't even filed a claim about the difference in our purchased premium economy flight as opposed to the rebooking of a coach flight. Trafalgar made the travel arrangements for us and told us we must wait until the airline tells them what the difference in the flight will be. we must wait until March 13,. This seems to be some kind of rip off and you can't talk to anyone, only email and no one returns them. will never travel with Trafalgar again. Our trip was booked in 2020, cancelled twice by Covid and they wouldn't refund our money. NEVER AGAIN. read more

WARNING: MONEY GRAB. Trafalgar Tours is a money-grab disguised as a travel company. Our party had to cancel FOUR MONTHS before a trip, but the company refuses to return our deposits. Nothing had yet been arranged: We had not received firm dates/times of travel because itineraries had not yet been established, documents had not been signed, etc. Trafalgar had not yet made trip arrangements or done any work at all. So if anything happens FOUR MONTHS before you have a tentative tour scheduled, Trafalgar has not actually done any work but they're keeping your money. If you get cancer and can't go? They're keeping your money. If someone in your party dies? They're keeping your money. To top it all off, if Trafalgar cancels your trip for any reason, they're keeping your money. They will only give you a different trip at another time. But what if this is the only time you can go? Trafalgar does not care. They're keeping your money. This company has no ethics whatsoever. Do you really want to travel with a company like this? read more

Trafalgar is refusing to give full refunds on trips that they have cancelled. As a customer service provider if they cancel or can not provide service they should provide a full refund, not the voucher.. They should not be allowed to hold you money for an indefinite time, especially during this time of crisis. They are hoping that you will not use the voucher and just keep your money. Customer service at this time will be an indicator of future return customers. read more

Was suspicious when we couldn't get a refund from Trafalgar tours USA after their cancelling due to covid. We rebooked for another trip and ended up with medical emergency and had to end trip after two nights of fifteen day trip. Have been trying since May to get their insurance company AON to complete our claim. Neither Trafalgar tours nor AON will answer phone or return message or emails other than they are so busy and need another days. Next step is getting an attorney involved. I wish I could recommend them but its not worth it. read more

HORRIBLE HORRIBLE CUSTOMER SERVICE!! This is my 4th tour with Trafalgar but for sure my last! While the pandemic has impacted many companies, this has been and continues to be the worst customer service experience ever and the most frustrating. I have made my concerns noted on social media where I have retained many friendships from past trips, informing all of my disaffection, many have had the same experience with this company! I had a trip booked for Oct 2020, which of course was cancelled, I totally understood why money could not be refunded and was satisfied with a credit. I then booked the Christmas Markets for Dec 2021, Trafalgar changed the itinerary as various countries shut down due to the omicron strain, still being very patient as I know this was all out of their control, then the trip was cancelled. I was told that air and land credit was good until Feb 2023. When tried to call to book another trip using the credits, I planned on traveling Dec 2022, then I was told I would lose my flight credit due to traveling after Oct 2022. What?! I was told that since the flight was ticketed in Oct 2021, the Feb date orginally given was no longer valid! Trafalgar had the flight ticketed, then THEY CANCELLED THE TRIP, I lost the credit! Of course this is after waiting 3 hours on hold to speak to someone! This was the entire reason I booked both land and air through the company seeing much cheaper flights on-line. My travel companion and I can't wait to complete this trip and be done with this company. read more

Terrible customer service. They dont respond to emails except to say call their 800 number. Call wait times are a minimum of 2 hours. Never never again booking this company. read more

Hi I just took a 10-day tour of Ireland I left on the 6th came back on the 18th overall everything was fine the only thing I have a problem with is that we spent 50% of the time on the bus to get to and from places 25% of the time was to actually see the place and the other 25% of the time was down time I felt that we spent way too much down time from places on the bus and it should have been more in touring and seeing the beautiful sights we went to the Cliffs of Moehrs and I wish we had more than 2 hours we didn't have enough time I felt we were being rushed from one place to another couldn't really enjoy everything I was happy but disappointed that we were rushed we just didn't have time and this is my first time going there and it should have been better more memorable read more

I would give a 0 star. They canceled our reservations for no reason I have tried to called them and email they don't pickup the phone they also to not response to our emails. We have lost our fights and I'm having a hard time getting my money back. read more

Very poor customer service. Trips are great but don't cancel - no communication, no apology for delay in refund - now over 12 weeks. They motto is "simply the best" should be "simply don't care". Go with someone else. read more

We just returned from Iceland. Our guide, though a nice man had a shallow understanding of the culture. He was not from the country. They need a local to give more pertinent information that a tourist would like to know. Things like how people live, what is the educational system like, what are the politics of the country (how do they elect their leaders) etc. Poorly planned trip. If you did not do the optional excursions which of course were extra, there was nothing to do. We know things are expensive as nothing is grown there (if you like cod and lamb and hate fruit and vegetables this is the country for you). We paid for an optional dinner for $75/per person. We ordered the lamb. It turned out to be lamb soup. We were given one bowl of soup. It was pretty good but we were not offered additional soup. An incredibly skimpy meal. There was a very small museum there so we went through it. No guide. Just a headset that told you what was in each room. We were not told that we were paying for that in the $75. A number of people didn't even bother to go in and it really wasn't worthwhile. We also had an additional boat ride which was rather nice but part of the experience was eating fresh food right from the water. It was great for me but my husband doesn't eat any seafood. Trafalgar was told this but they made no arrangement for him to have something on the boat. Not even a cracker. The other thing was to see puffins. They were supposedly nesting on one of the islands. Great but, we never went to that island. One person on our tour was able to get a picture of a puffin which he just shared with me. The only highlight was going into the Blue Lagoon but for us, this was not a good trip read more

I've taken several Trafalgar land tours over the years and have been happy with all of them, both domestic and international. With all the disruptions to travel due to the COVID-19 pandemic, airlines and cruise ship companies have generously offered their customers full refunds for trips that have been canceled or suspended. However, Trafalgar Tours has taken a different approach. They have suspended their tours through June 30, 2020, but are only offering to rebook tours or give a travel voucher. A refund is not one of the choices offered. It would only seem fair and the right thing to do to give customers the option of receiving a full refund for a trip that they will not be able to take. Not everyone will be able to take advantage of rebooking a trip in 2021 and who knows what can happen between now and the end of 2022 when the vouchers will expire. This is not good customer service. read more

Just came back from Majestic Alaska tour conducted by Trafalgar tours (June 29 to August 7, 2022). Our tour director, was unable to book optional activities for us, even though I was the first one to submit the request. I had to personally book a glacier landing experience myself. She said that she had limited choices regarding selecting vendors for the optionals. However, the tour I booked was with Alaska Helicopters and one of the tours offered by Trafalgar was through them. If I had known that Trafalgar will not be able to provide the optionals, I would have made those bookings myself. It was very disappointing experience. read more

Booked a trip to Italy for Sept 2020. Covid arrived. No travel by US citizens to Italy. No refund from Trafalgar, although insurance for the trip was purchased and Covid is a pandemica not an epidemic... AAA was booking agent and although a member for over 20 years, they were useless in obtaining refund. Out of work, yet Trafalgar has on account several thousand dollars of mine. Maybe it's in an interest bearing account ? Hold onto your $ I would not recommend booking with this company read more

I am booked with Trafalgar on a trip called Scenic National Parks starting in three weeks - mid-September. I booked my flights through Trafalgar last April as recommended by my local AAA travel agent. Big mistake! My return non-stop flight was cancelled by the airline in early August. I received no notification about the cancellation from Trafalgar or AAA. I discovered it myself when looking at the airline's website! I have spent the last full day and a half learning the following: Trafalgar is sending messages concerning my account to the email address of a AAA agent who left AAA in June. They will not update their system. That means that every communication from Trafalgar about my trip has been going into a black hole. If I had not alerted AAA, it would continue. Trafalgar rescheduled my return trip without my approval of the rerouting. They refused my request to change one leg of the rescheduled return flight. They said it was their responsibility to get me home. What? I am an experienced adult traveler, not a child. They gave me two choices. Leave the flights as is even though they don't work for me, or cancel the entire round trip and get NO refund. It is still 3 weeks before the trip. If I had booked the flights myself, the airline would have notified me of their schedule change and reissued the tickets without any penalties. Booking through Trafalgar left me with no options at all. They would not even tell me what part of the almost $8000 I paid them was for airfare. I am very disappointed in Trafalgar's method of operation and lack of business ethics. I shudder to think what lies ahead of me on a two week bus tour run by such an organization. read more

Worst customer service. I have called numerous times to make changes to my reservations (that you cannot do online) and have been on hold each time for 1-2 hours! I don't think they care. Taking my business elsewhere. read more

This is the most horrible company I've ever had the complete displeasure to encounter. DO NOT under any circumstance book with them. They will not accommodate you at all, or even have the human decency to consider any requests. You cannot reach them to even ask a question. It takes hours to call to talk to anyone. I regret ever considering this company to travel with. read more

Never showed up while we waited over an hour in cold DC weather under a street lamp. Took our money and no way to get in touch with them. Run for the hills read more

I have been on hold for 3 hours to find out why my flights haven't been assigned. They told me they have 100 calls on hold. That's not acceptable. They can't tell me my flights and my travel agent can't get through to find out. Once I'm finished with this trip I doubt I will ever book through Trafalgar again. So frustrating. I'm very disappointed in Trafalgar tours. read more

Tried to call several time . Long wait . No one answers phone . Emailed them but no reply . How can you possibly communicate with them ? We want a refund for a trip that was for 2020 . It is unfair not to get a refund with the war going on . read more

DO NOT RECOMMEND!!! Trafalgar cancelled my trip too Santa Fe (which is understandable and accepted as their may not have been enough people booking, or COVID or whatever). The 90-100 days to get a refund for the trip the company cancelled is NOT ACCEPTABLE. It has now been seven weeks and Trafalgar still has my $3300. Calls to the service center take HOURS on hold. Horrible customer service. Horrible refund policy. Definitely disappointed, definitely will not do business again. Too bad really, we had one awesome trip to Australia with them. read more

Local travel agent in Huntersville, NC (a senior lady) at Mann Travel, ignored us for 45 minutes before we left. We set up trip to The United Kingdom and Ireland afterwards with agent in Europe employed by Trafalgar Tours. We did a great deal of travel by bus on this tour, and we were trapped by a nonstop talking tour guide. He had a microphone that he used hour after hour to pound us with his political persuasion. The worst part though, was that he missed the first two days of the tour (in retrospect, actually the best part), but on the third day, he jumped on the bus, and proudly announced that he had been unable to join us previously as he had contacted covid, but that covid was no big deal. The result: All but just perhaps a half dozen of us became ill, and my wife and I were sick for a couple of months. Trafalgar has a rule that passengers rotate seating so that everyone eventually gets the great view.....he left some passengers in the same seating throughout the entire bus riding trip, day after day. read more

Would leave negative number if possible. Short synopsis: took our money, they cancelled our trip, said we'd get refund in 90 days, we filed dispute through Wells Fargo, got money back in 10 days or so. We will NEVER use or recommend this company. Run away!! read more

I've never had a travel group cancel a trip before. Trafalgar canceled my honeymoon we booked ages in advance. my. honeymoon. They didn't even have the decency to call. They sent an email. as if this wasn't a stressful enough time for planning. As far as we can tell from their non direct answers they canceled it due to underbooking. Their solution was to just change to a different trip. I'm not sure if they realize how trip planning or buying plane tickets works. They also didn't offer tk address plane fair with ua. we'll never book with them again. And now due to hold on the refunded money I have zero chance of booking a honeymoon anywhere near my wedding. They apologize but dont really do anything. We would never waste money or energy on anymore of their "maybe trips" read more

My husband and I had saved for a trip to Europe for years.We were to travel May 2020. Because of the virus that could not happen. Trafalgar will not give a refund. How terrible! Shame on them! Since when can you get away with taking a persons money and not providing the goods.I don't want their credit as I won't use a company like them again. read more

My husband and I have been trying to plan a trip since late 2019 to celebrate our 20th wedding anniversary in July 2020 on a 23 Day Heart of Europe tour through Trafalgar Tours. Trafalgar charged over $12,000 on our credit card for the trip, insurance and flights. COVID happened and everything was cancelled but Trafalgar would not refund any of our money, they stated that it has to be placed in their system as a credit. We then attempted to book the 23 Day Heart of Europe tour for July 2021 and everything was set to go but again Trafalgar cancelled our trip. We then scheduled a trip to Hawaii in July 2021 to use some of our credit money so we can celebrate our belated wedding anniversary and everything was all set and paid for and we then got another cancellation from Trafalgar. We were furious and so upset asking why they would cancel our trip again since we were going to Hawaii which was in the U.S. and everyone that we know has been vacationing there during COVID. We were told that because our tour was hopping to 4 different islands by plane that they could not accommodate the COVID testing to be handled correctly - that is such a bunch of crap. Trafalgar is so cheap that the real reason is that they did not want to pay $75 for each person to be COVID tested, per island and that is why they cancelled this. I know for a fact that some of our family live over there and they told us that anyone can still hop over to the different islands and get tested. It is so sad that Trafalgar is so cheap and they state that they do not have the man power to have the COVID test sites set up, are you kidding me. They are a large tour company and know that all of these tour people, like ourselves booked this trip and knowing that COVID tests needed to be done they were just too lazy to get this scheduled for us and didn't want to pay all that extra money for the tour people to get COVID tested per island. We are now trying to stay positive to take a 13 day Greece adventure, using some of our credit money again with Trafalgar to try and celebrate our belated 20th wedding anniversary in July 2021 since our Europe and Hawaii has been cancelled. The reason I know that Trafalgar cancelled our trip to Hawaii and not wanting to pay for everyone's COVID testing per island is because they are making us pay $75 per person when we take a ferry over to Santorini Island to get COVID tested, they would not cover that cost at all. Even Affordable Tours agent who we are using as well stated that they could not believe that Trafalgar is not going to pay this for us, even though they have truly made our lives a living "hell" for the past two years. We feel so taken advantage of and there is no sympathy or compassion on behalf of Trafalgar whatsoever. We will NEVER EVER use Trafalgar again, once our credit money is used up with them we will absolutely be using a different tour company in the future. read more

My wife and I have tried several times and several days to reach anyone at this company. We have tried each number associated with this company. On hold several hours each time and there is no other way to contact them. We have had our tour booked for a couple years and are in need if information. Customer service is non existent with this company as we are unable to get any response. If your travel agent ever suggests Trafalgar, RUN as fast as you can away from them! read more

I would NEVER use Trafalgar again. Horrible value for your money. There is a reason Trafalgar makes it hard to find their address, they don't want you to be able to look up their real reviews!! I finally found this on yelp - Yelp needs to change their search engine, unless you know the city, it doesn't give you the listing for Trafalgar, pay attention Yelp! Trafalfar puts you in "ok at best" hotels, all the buffets are included with the hotel. Trafalgar provides a few dinners which are definitely on the cheap. You are hearded and rushed so you don't really get to enjoy any of the site seeing. The guides take up your valuable time showing you pictures of what you could be seeing when you could be exploring it in real life and seeing it on your own. I added up all the expenditures Trafalgar made on my family of 4 including air fair/tickets/sight seeing etc: less than $8500 - that's not considering that they probably got discounted/group rates on everything too. We paid $16,000 to Trafalgar. We could have stayed in 5 star hotels, rented a luxury vehicle, and flown first class and still saved money compared to what we paid Trafalgar and got to enjoy our stay, relaxed a bit. There was NOTHING relaxing about this tour - we were so glad to be back home. Word to the money wise, go on your own - these days GPS is so reliable and translates foreign languages making international travel very manageable. I can understand if you are older and totally freaked out about international travel. However, if you are young'ish (under 70), spend the money on yourself, fly 1st class, stay in 5 star hotels, rent a luxury vehicle. Trust me, you will enjoy it way more!! As a side note, we supposedly got "10%" off thru Costco - it's all bullshit. I talked to our fellow tourists on the same trip and we all paid the same. Before going on this tour, we almost booked a trip to Australia (thankfully we waited to see how this one went!!), we searched thru Trafalgar direct, then we went thru our "costco" portal with Trafalgar, same price. :( read more

Did the European Highlights tour with my grown daughter and it was awesome. Also booked extra hotel nights, flights and rides with them. All details were well-planned and executed smoothly. Parri, our tour guide was friendly, caring, knowledgeable and professional. Eric , our driver was great. The tour covered so much ground and so many fabulous sites. Little things were well thought out: There were assigned rotating seats on our coach so everyone got a chance for the front seats. Suitcases were collected outside our hotel rooms each morning and delivered to our rooms at the next destination. There was a good mix of people in the group. Trafalgar is obviously a large company as we saw multiple trafalgar buses and groups along our route. -My only complaint was prior to the actual trip: the incredibly long queue when trying to reach customer service via phone and email to alter trip dates. It took a whole day to receive a call back from customer service- but then they stayed in the phone for a good 30mins with me working out details. Overall it was an amazing, epic, hassle-free trip and I'll book again through them. read more

I am truly amazed that I must endure the non-existent customer service from the CostSavers portion of this company. I have used Trafalgar 2x in the past. The tours were actually good and the value was good. Now I booked a tour, with CostSavers (Trafalar did not have the tour) and leave in 2 months. Two weeks ago, I sent an email contact asking for information (no response). Today I phoned and literally as of this moment I have been on hold for 1 hours and 30 minutes. In fact, during my hold I bathed , dressed and wrote 6 business letters. Oh they finally answered. AND THE ANSWER IS ON OUR LAST DAY THEY JUST DROP US AT A HOTEL IN LONDON. GOOD JOB...... read more

The worst company ever and God forbid that another Government Shutdown happens..the passengers will be robbed of a real tour and their dream tour will de-evolve into an expensive nightmare as we experienced on a National Park tour during the last one in 2013. The tour director slaved for tthem with zero appreciation and was left helpless in a hopeless situation. The company did not give a damn and frankly when we see their advertisements we feel the same sick and nauseous feelings all over again. Their idea of an optional is whether or not you really get to see what is in their glossy hyped brochures..run do not walk from this insidious travel company! read more

I just came back from Trafalgar Costsaver Peru plus lake TitiCaca. I submitted this review to Trafalgar customer relationship manager and ask them to verify. This manager told me to wait for one month for investigation. She came back to me after 35 days and did not mention any issues I submitted. I tried to send email back to her, both her emails addresses were blocked and I could not send the emails back after multiple tries. I had no other choice to post my review here. 1. Subcontractor - Viajes Pacifico Three days before the trip, I sent email to Viajes Pacifico regarding to how to meet the tour director in the Hotel La Hacienta, Lima. I didn't receive answer after 24 hours. I had to make an international call to reach them. 2. The Tour Director - Kelly G. - For the entire trip, the tour director Kelly Gil never started a day by telling what would be the major events or related timeframe. We did not know the lunch would be at 2:00pm. We did not prepare for any snacks. - For the entire trip on the bus, the tour director never talked about the anything about Peru. I realized that her job was only to distribute the flight tickets. - The first welcome diner was at Mango's in Lima on June 30, 2018. The food was so so, the beef was hard to chew. The dissert was sugar saturated local dessert. Some of the guests got fresh fruit cup. I asked Kelly:" May I have the fruit cup?" " I can not do more changes!" She shouted me back. I didn't touch the dessert and gave it back to the waitress. If customer have no choice on the dishes, Trafalgar should inform them in advance. - On July 2, 2018, we were taken to Ollantaytambo by bus. After visited a local house, the director told us that we had one hour on our own then to meet her at the center plaza. Instead, we did not have anything to do for another two hours. Suddenly, at 12:30 pm, the tour director yelled:" You are not hungry. We change lunch time and location. We go back to Cuzco to have lunch!" We were put back on the bus and didn't have lunch until about 3 pm. It was around 3 pm, the bus stopped, the tour director suddenly said:" This is lunch place. Everyone pays S/55!" The restaurant is Alta Inca that in the middle of the mountain. Regardless the guest age, everyone must pay for S/55 cash. No guest believed that was right but had no choice. The restaurant has VISA card sign on the wall, but they only took cash that day. I also find out later that the lunch buffet price was S/40. Why the director told everyone was S/55? The different 55-40=15 sol went into the tour director's pocket? Please verify. Since only cash was accepted, a lot guest ended their Peruvian cash. Trafalgar needs to inform customers in advance for this kind of situation. - Extra tour- I was interested to participate the extra tour in Cuzco. I talked about that with Kelly on June 29th, 2018. Kelly said:" It needs four people to start." So I said :" When you have four people, Please let me know." The day before, Kelly told me that there would be 5 people, it can make the trip. After observed Kelly forced entire group to eat at Alta Inca. I decided not to take the tour anymore. I told Kelley I would not go anymore the night before. "Even you don't go, you must pay for it! I told you seven times!" She yelled at me again. In reality, she never told me that the tour can not be cancelled. Trafalgar needs to inform customers in advance if the tour can not be cancelled. 3. Hotel Locations: except in Lima and Cuzco, both hotels La Casona de Yucay and Hotel Taypikala Lago are at least 35-40 minutes bus drive from commercial center. When the guests are back in hotel in the evening, there was no restaurants close by. Guests had to eat in the hotel dining room. Trafalgar should inform customer in advance. 4. Meals: - Trafalgar's itinerary indicates that dinners or lunches are fully included. Except the first meal, the lunches and dinners in Cuzco and Lake Titicaca did not include drinks neither the bottle water. The bottle water is sol/1.5 in the store. We were charged sol/7 for each bottle of water. Trafalgar needs to be honest to tell customer that the drinks are not included in the meal. read more

I wanted to tell you about some issues that I have with my recent trip to Israel. One major issue caused what would have been a great trip to really suck. You provided an incredible guide who was extremely knowledgable and a pleasure to be with. The main problem was with the hotels. All were substandard however the first was out the door crappy place. As I was boarding the plane to begin my trip Trafalgar notified my travel agent that they had changed my hotel. I was originally booked at the Dan Panorama in Jerusalem, which was walking distance to the Old City (which happens to be the location that anyone visiting Jerusalem would want to visit). My hotel was changed to a sub class hotel in suburban Jerusalem (absolutely not within walking distance to the city). We were rebooked in the Dan Jerusalem on Scopius Hill. This hotel had one restaurant and was close to nothing in the way of dining. I had spent many months planning my trip to understand restaurants in the local area of the hotel we were booked and it was a huge disappointment to be rebooked at this hotel. Talk about bait and switch. I would like to formally request a refund for this hotel. It was at best a 2 star hotel and maybe not even that much. I was told by the Trafalgar representative that the reason I was rebooked was because of construction at the original hotel. Several of the people on the tour came early and stayed in the Dan Panorama and said there was absolutely no construction. They said the Dan Panorama was over sold. I found this interesting since we booked almost a year ago. I wonder what kind a deal Trafalgar was given to move us to the other hotel. I guess they booked us space available only? Trafalgar supposedly was going to make it right by providing a dinner and shuttle service. The dinner was the same buffet that was the only restaurant available in the hotel. The food consisted of boiled meats and salad without any lettuce - very bad indeed. The shuttle that Trafalgar was going to provide took you at 7:00 to the Jaffa gate and dropped you there and then was supposed to pick you up at 9:00 pm. I chose to take a cab instead for mine and my wife's safety. The hotel that they put us in was not only old Hyatt but lacked the basic amenities that I consider acceptable for a 4 star hotel. Terry Hicks read more

Terrible company. Poor communication & have handled covid 19 horribly. Booked 1st & last trip with Trafalgar that was planned for April 18, 2020. Trip cancelled d/t covid & travel restrictions. They advised our AAA agent they would refund money to us. After weeks of waiting on refund & calls & emails to them had to file credit card dispute but still lost $1,000 dollars to them in AAA travel vouchers. Took until end of July 2020 to get most of travel money back from Them. The only unsolicited communication we received from them was an email survey wanting to know where we wanted to travel next with them. Definitely not with them or any of their subsidiaries. The cancel for any time any reason Trafalagar travel insurance was rewritten to not include COVID-19 and was worthless to us and was money thrown out the window by this dishonest company only interested in keeping as much money from clients as possible. read more

We booked and paid over 9000.000 for a trip last October 2019. Trafalgar cancelled our trip because of covid19 issues. Yes, a trip from New York City thru eastern Canada would not be possible in May 2020.Although cancellation was their decision, they have decided keeping our money and offering a trip at a later date, is the moral, ethical, and legal thing to do. They feel they have the right to use our money for another year or two, collect the interest, and I guess if my nearly 80 year old husband and I are healthy enough to do another trip ,we can apply the voucher to the balance. They don't feel obligated to give us a refund since they have decided it suits their interests and profits to mark this cancellation as merely a "delayed" trip.... beware.... read more