We had a confirmed appointment to have our pet euthanized today. I called to discuss details and…read morewas told they were booked and we didn't have an appointment. I explained to them that I have a text confirming the visit. Been going there for 9 years or so. This is the last straw. We will NEVER go back. If I could post a zero I would.

$74 for a 5 minute exam. Tried to sell me $500 of tests. This place was good years ago but…read morenothing but a moneymaker now. I will say the people were pleasent.

Of course a crummy and concerning reason brought us here …read more.. Our poor sweet Senior Dachshund has been ailing for several months now. He had labored breathing that highly concerned me. One of the lovely techs gave our boy an MRI ... fluid around his heart. . . They referred us out; one choice was an animal hospital we used a few times and love. We weren't even charged! Incredible and clean facility with an awesome and genuine staff. TYSM for doing what you do!

I think they should remove the word "urgent" from their name…read more SO, found my self in a bit of a situation; my dog was vomiting for a couple days, and after having a poop accident on the rug, and seeing how black it was (TMI...sorry) I decided to take him over to the vet. This was Saturday night, and my vet said the earliest they could get him seen was WEDNESDAY! UGH, so, I call Pet Check on Sunday morning to get on the wait list. This is like, 9:05am. (Pet Check actually has a great CONCEPT of calling ahead and getting on a wait list. The system alerts you when it's your turn to head to the office, so that you can wait in the comfort of your home instead of waiting in the office. It does NOT work in practice.....) I am added to the list, and am #5. At around 9:20ish, I am #2, and the text alert tells me to make my way over to the office. (I moved 3 spots in 15 minutes.....keep this in mind.) I arrive at the office 15 minutes later, and there are 2 other people in the waiting room. I check my queue and it says, "you are next!" The tech comes out and calls for......not me. One of the other people waiting was apparently before me.....ok. Fair enough. I wait. While I'm waiting, TWO SEPARATE groups come in, (both with cats in crates....not sure if cats get special treatment or something...) and both are seen IMMEDIATELY. Like, handed the crate over the front desk immediately. Ok again....maybe those were absolute emergencies, although you don't know what MY situation is, so maybe don't go out of order, but I digress.... *ahem* TWO. AND. A. HALF. HOURS. LATER. I am FINALLY called. I sat in the waiting room, with my dog whining for almost THREE HOURS!!!! I make it to the waiting room and talk to the tech and the doc. Now, the tech and the doc were great. Personable, friendly, knowledgeable, and I didn't feel rushed. The office was clean, and they explained the options and charges RELATIVELY clearly. (I say "relatively" because although they were upfront and honest about the costs, they didn't explain the costs for each thing, and the itemized bill doesn't help. Example: "IDEXX VetLab Station Chem 17 only - $98.70....dafuq is that?) So anyway, after sitting for ANOTHER 30 minutes in the exam room, I get my blood test results, my meds and my walking papers.....grand total: EIGHT. FUCKING. HUNDRED. DOLLARS. I almost had a heart attack. (Wonder how much they would have charged to revive me....) Listen....I get it...it's "urgent" medical care, and I would pay it again for my dogs health, but holy credit cards Batman....that's a TON of money to drop in an afternoon for a couple pills and an IV. Most egregious of all is the INSANE wait. Why did the call ahead service tell me to come TWO HOURS before I would be seen? What's the point of calling ahead at that point?!?! I know you can't predict how long the person in front of you is going to take, but what's the built in buffer?! They have to tweak the alert system settings. That's ridiculous to be told to come, and then have to sit for 2.5 HOURS in a plain ass waiting room. They didn't even have magazines! No tv...nothing. HOPEFULLY; for my dogs health and my wallets health, I never have to come here again.

Dr Young is an experienced vet, however my wife and I were very unhappy at how he handled a phone…read moreconsultation regarding our sick cat, Kashi. Dr. Young said the 10 minute consult would cost a certain amount of money. We went over that time and he never warned us. All of a sudden it was a $100 call. He took advantage of our vulnerability to extend the call and then further to try to hook us into weekly calls to continue his "services". His diagnosis appeared relatively accurate but seemed all a come on to buy the supplements he offers through a single source in Wisconsin. I would stay away from Dr Youngs services for those reasons. This is only my opinion. You have to decide for yourself, but hopefully this will forewarn you what might happen if you decide you want to engage his services.

Dr. Young has been nothing short of a godsend for my older dog, a Sammy-Malamute mix. She had been…read morelimping since 4 yrs of age (she is about 10 now) and was diagnosed with an ACL injury and three conventional vets (open to Holistic approach) told us that surgery was the only option. We worked with Dr. Young and initially I was a little on the fence with the prices not being clear. I clarified my reticence frankly but politely with Dr. Young and he was happily able to break down the charge. And let me tell you it was not expensive at all - his price included detailed consults and supplements he sent out with his own two hands! This was again something I hesitated about because I'd been pushed so many useless products in the past. Not so with Dr. Young. Whatever he gave my dogs - worked! He even credited money, without us having to return the product on one of the bottles where my dog was allergic to shellfish. Within a couple of years of s.l.o.w recovery my six year dog has been running as if she got a brand new set of ligaments! That is the thing with alternative practices, sometimes they take time. And in the process everyone gets to grow! We regularly hike 2-3 mile loops and she races down the peak at Funston park, giving her lil' sister a good run. We are very grateful. Also before complaining one should look at what 'normal' vet fees are. No vet's office will even agree to see you before slapping an 'initial consult' + consult charge that comes close to at least a $150 a dog! This norm is independent of geography : we are talking vets in major cities of the NorthWest, Chicago (Midwest), Pittsburgh area, and the Bay Area; all places we have lived in. Heartbreakingly, our dog has just recently been diagnosed with terminal liver cancer and we are once again working with dear Dr. Young to augment our dog's quality of life in her last days. He is so supportive of my choices in treating her/helping her with home remedies as well. Not so young Dr. Young is from older times where people, politeness, service, genuine caring and integrity were the norm of life. He is a living example of that. Healers like him are rare to find and I have worked with so many holistic practitioners, I should know. If I am coming across as a huge fan of his, it is because I am. So is my husband. UPDATE: For my older dog, my conventional vets had written her life span off to less than a month, and with Dr. Young, we were able to get 7 quality months with her - enough time to love her some more, take her swimming, camping and hiking her little heart out. Except for the last two days before she passed away she ate healthy meals, was in minimal discomfort and breathed her last in my arms in our home. She passed away in full consciousness: looked at all family members in turn, pressed her paws into my thighs real tight and closed her eyes for her final sleep. How much did it cost us for her entire care post diagnosis? - less than $500! Dr. Young kept in touch with us throughout and upheld us on truly difficult days. Sadly though, he passed away recently at the ripe age of 84. We feel an immeasurable loss in his passing, and he'll always be in our affection and gratitude.

You know in Real Estate - location, location, location?…read more For businesses - customer service, customer service, customer service!!! This was our first time here - no warm welcome, the strong smell of smoke sure greeted us though! Eww and wow! So the dogs are breathing this in - lovely?!! No "report card" or discussion post groom and no free bandana. My pup looked and smelled great but the overall experience was poor. I won't be returning!!!

We've been taking our pup here for about a year or so. We absolutely love Paula and Bow Wow Bubble…read moreSpa. Paul is super friendly, we never have any issues getting an appointment provided you call in advance. The dogs all seem to be happy while there. Our dog, who normally doesn't like going to get groomed, never has an issues and always comes back looking and smelling great! Highly recommend Bow Wow Bubble Spa.

Been going here for the last two years. Prices are competitive. I also like the fact that I can…read moreaccompany my pet to exam room making her feel less anxious.

Not a place to go for dogs of bully breed. I have been bringing both of my pit bulls here for…read moreyears. My one dog has nervous behavior and a history of fear based aggression which had been resolved with training and anxiety medication. He was not acting like himself and was concerned that he was in pain or not feeling well. When bringing him in the Dr was convinced this was all behavior based. Instilling fear in me that he could "go after anyone". Without much information about him at all she brought up about re-homing our dog. When assessing him she did say he has limited mobility in his hips and gave him an anti inflammatory shot. After the anti inflammatory shot he's a new dog acting much like himself which shows me he probably was in some discomfort with his hips. I don't feel comfortable bringing my dog back to a place who will just judge based on breed. Will be finding a new vet.

I am writing to inform you that my dog will no longer be coming to your office. We are extremely…read moredisappointed that your team was unable to accommodate him yesterday or today. As long-time clients of MAH, we had hoped our history and loyalty would be met with understanding and flexibility. We will now be moving my dogs care to Heart + Paw under Dr. Jarred Pitt. We prefer to entrust his care to a team that values empathy and long-term relationships over transactions. Going forward, we will take our business where my dogs needs are top priority. Teach your staff to show empathy and suggestive proper alternatives in place of poor excuses. Good luck, and God bless.

Amazing staff and without even asking they managed to get my dog into the office on the same day!…read more The vet and staff were very kind and compassionate. Unfortunately my Great Dane was diagnosed with osteosarcoma. But all options were explained to me and all my questions were answered.

I just got off the phone with one of the workers and she did not even talk to me. She rushed me off…read morethe phone and did not even ask me why I called. She listed a bunch of things for me to spend my money on then hung up the phone. My dog is in pain and she's worried about the things I can spend my money on him for. I seriously am reconsidering on where I take my dog if the number 1 reason why I'm here isn't put first. I'm sick and tired of everyone's reason of respect comes from money.

1/2 Star at best! When Dr. Marc Rosenberg retired, we decided to continue with Voorhees Veterinary…read moreCenter despite the lack of experience and skill that remained. Our female dog has a collapsed trachea and enlarged heart which causes her to cough often when put into stressful situations like vet visits. When we arrived at their office today, 10/28/23 @ 4PM, she was once again stressed and the extremely rude receptionist, Kim Champion, asked my wife and I to stand outside because our dog was too loud and thought she might be contagious. When I explained to her that she was in respiratory distress and had an appointment for her condition, she told me that we still needed to stand outside. Dr. Kaplan also chimed in and said she sounded terrible and needed to go outside. She has sounded like this for over a year and Kaplan and staff know this! We could have waited comfortably in one of their many open patient rooms, but NO they insisted we stand outside!! This infuriated me and I stormed out! I couldn't fathom how individuals that are so nasty and lack any compassion for pets in distress can work in a veterinary office! Dr. Hanan is by far the only good one left at that office. We have been customers of this practice for 11+ years and have spent several thousand dollars there. I guess our loyalty and patronage means nothing to this staff. It is time to move on to a vet that actually cares about their paying customers and their pets. I love my dogs and I was angered at how we were treated! I should have handled the situation better, but there is no excuse for the disrespect and lack of professionalism shown by Champion and Kaplan! When I informed them that we were leaving their practice, Champion said "Whatever and good!" We should have known not to expect much from a business that resides in a run down and abandoned shell of a shopping center!

The compassion of the team that works here knows no bounds. The way they rooted for my dog Roscoe…read morethrough an impossible situation really brought joy to his final months. They did everything they could to prolong his life and ended up getting us 5 additional months with our boy when we thought we'd lose him back in October. I can't recommend them enough. Your animal will be lucky to be cared for by a team, including everyone from the front desk crew to the vets themselves, who genuinely care about them as more than just a patient. Good bless the team at Cross Keys Animal Hospital. And thank you so much for your compassion and friendship over the last half a year.

This place has changed in so many ways .. use to be a really awesome office of caring vets but I'm…read morehearing so much it's very sad .. Money is now the top focus not care or care for its clients or the pet parents .. find a new vet office this one is not the one anymore !!