DO NOT USE THIS SHUTTLE SERVICE!!! Take a taxi instead!…read more They were late and after three calls and waiting 1/2 hour, it was clear that I was getting the run around. First I was told they will be 1/2 hr late because of traffic (on a Sunday in Jackson Hole?!). Second call was they will be still 1/2 hr late due to, this time, construction (again, on a Sunday in Jackon Hole?!). Third call was "the shuttle is in route to the airport. But with only one road from the airport and town, there was no Jackson Hole Shuttle nor construction to be seen from the taxi I ended up taking after waiting 1/2 hr and a very long travel day. The guy from Jackson Hole was basically lying and rather rude saying the fare was non-refundable. Other members on our tour that had used this shuttle said that they had to wait over an hour past their scheduled pickup times. On my return booking, I skipped this terribly unreliable shuttle since I had a connection through Denver that I didn't want to miss. And with upgraded seats that I paid an extra $400 for, I wasn't about to take a chance that the shuttle would show up at 5:15AM on a Saturday to take me and the Mrs. to the airport. This charge is being disputed with my credit card even though it was a non-refundable charge. Now I know why they list it as that. That way they can be as late as they want, or as I was told by an airport worker a, not show up at all. Also the hotel front desk person said that they have become unreliable. If I could give 0 stars I would! Again, DO NOT USE THIS SHUTTLE SERVICE!!! Take a taxi instead!

I don't like writing negative reviews, unless well earned. But looking at others' reviews, I see…read morethat my experience was not unique. I had pre-booked and prepaid for a one way pickup reservation for the airport to town for a specific time, 2:00PM departure. I arrived at the pickup location 5-10 minutes before departure time and discovered that the driver had given my seat to a walk-up rider. I mentioned my reservation and told him I had my paid receipt on hand. The driver said the van was full, but that another van would show up soon, for a departure that would leave around 2:30. A friend who works at the airport offered to give me a ride into town so I told the driver I was cancelling my reservation and wanted my fare returned to my credit card. The driver gave me the phone number to call, so I left them a message but have not had any response from the company in the four intervening weeks. Their price is reasonable (hence one star) , so I may use in the future, but I won't bother making a reservation. The reservations are meaningless and only favor the company, not the customer.

Do not use these guys. Firstly the transport service in Jackson is regulated so everybody pays the…read moresame price wether you are using a taxi or shuttle. The taxis provide a much better service. The drivers of this company used there phones consistently while driving. There where warning lights on the dash about the vehicles brakes and they packed the van so as there was baggage in the isle of the van.

Pretty much the only taxi service in town. Their airport shuttle prices are $55 for two people and…read more$5 pp after that. However, the woman driving us to Teton Village from the airport was great. She stopped at a grocery store for us, took a friend to pick up the condo keys and dropped us off in front of our condo two hours later. She only charged $75 for three of us (this includes waiting for us to shop and such). Pretty good service. If you're leaving to go to the airport, call the day before so they can make sure you have plenty of time to get to the airport.

Made a "reservation" for a a6:15 am airport pickup but they were a no show. When I called the…read moremorning of the scheduled pickup the dispatcher claimed he had no record of my call. When I told him who I had spoken to (I had first and last name) he said he had no drivers available. Try finding a taxi in Teton Village at 6:15 am. Impossible.

Awful. Wasn't transparent when they left (an hour later) and couldn't give money back when we…read morewanted to find other plans. Take a Taxi or Uber. Expensive but better than this sham.

[1070] 12/2019…read more This Jackson Wyoming public bus is awesome. It comes by frequently and is only $3 a person. Many locations in the area. Clean bus with a friendly driver I would definitely use them again .

Gavin took me from Jackson to SLC…read more I was impressed how on the time table he was able to drive. Driving conditions were sub-par, it was snowing and raining most of the way. I never felt un-safe Gavin was a great driver and I would recommend Mountain States Express.

Had a great ride back from SLC, Gavin was my driver. Very responsible driver and very…read moreprofessional. Good job Gavin....

I was very pleased with this service. Very nice people and cooperative. Aaron McKee does an…read moreexcellent job and running this transportation system. I would highly recommend!

From the owner: Wind River Transportation Authority offers a variety of services in and around Fremont County and…read moreCentral Wyoming, including fixed bus routes (Inter- and intra-city within Fremont County), airport shuttles, and special group excursions.

We arrived prior to our massage appointment to enjoy the sauna and hot tub. The area around the hot…read moretub had no chairs, no tables to place our towels, robes or belongings. After being in a highly chlorinated hot tub I wanted to rinse off and hydrate my skin with some lotion. None to be found in the men's locker room. I asked one of the massage therapist who happened to be walking by and she said "we don't put lotion in the locker rooms". My response- "you don't provide lotion in a spa locker room"? Her response "nope". She was very rude, snappy and short in her responses. The inside temp of the spa was 88 degrees. We felt like we were suffocating in very hot air. Unfortunately we ended up leaving before our appointments. We did not get a welcoming friendly vibe. Lack of interests in the customer needs. No thank you! I will take my time and money to another spa. In response to Amber- you are correct. We did receive a tour of your spa which was much appreciated and also expected. Your spa men's locker room also lacked correctly sized spa slides. All were size extra small. But after a very brief short tour there was no one left in sight to assist. "The butler" who didn't realize her title as butler when we asked. We were not sure who to address concerns and questions to." We couldn't find you Amber to address our concerns regarding the very warm temp of the waiting area, get a WiFi password, and recieve proper products for our visit. While you may claim you are an "intimate" boutique spa. Your service did not provide any level of intimate personal experience. Your employees should have the answers to basic questions/ needs of a spa. Lotion is a basic essential.

I'd recommend, but with some constructive criticism. The masseuse shouldn't scold the client about…read moredrinking coffee before the session. My masseuse was very good, but she had what I felt like was a lot of criticism about my posture, my breathing, and more. She paused too much during the actual massage with hot towels. Seemed like way too long I waited for actual hands on massage. She never offered water. She appeared with a clipboard at the end and I didn't even have my glasses to see what I was signing. She was gone like the wind once I paid. I love massages. I get them all the time. She knew what she was doing. She gave a great massage, but it came with some deficiency in bedside manner.

I absolutely loved the atmosphere of The Hostel!! I stayed in a quad room with my sister for 3…read morenights, and it gave me the vibe of a vintage ice house. The staff was friendly, especially Lionel Richie the cat. Free hot chocolate and coffee in the lobby was great. The place was clean and cozy. My only complaint would be the beds (at least in the quad rooms) are uncomfortable, but that is pretty obvious just by looking at them.

Don't let its looks scare you! I didn't get much photos but the room was very homey. It IS air…read moreconditioned and heater ventilated if you were wondering. Staff was kind and the community room was definitely the highlight of this hostel. They provide lots of entertainment like books, board games, ping pong, pool, shuffle board, table soccer, etc. Getting in the top bunk was kind of a challenge but other than that, the room was spacious enough to fit an extra bed along with all our stuff. The place doesn't have an elevator so if you happen to have physical problems such as getting up stairs, this place might not be for you unless you score a room on the first floor. I would definitely recommend this place for quality time with friends and family. Theres also a fat black cat named Lionel Richie if that convinces you

Paradise-like setting Friendliest staff…read moreUnique accommodations I've been staying in hotels, Airbnbs, hostels, tents and other traditional lodging for much of my traveling life. This was my first time staying in an honest to goodness Conestoga wagon, and it was truly luxurious. Not words I ever imagined typing. Pulling into Moose Creek Ranch was not immediately remarkable, but beginning to walk the grounds, I felt the persistent mountain breeze, heard the babbling Trail Creek, and saw the peaceful natural surroundings and well-manicured grounds all commanding my recognition. Then there were the comfortable environs of the ranch buildings, inclusive of the cozy lodge room, a game area, and a spot for breakfast, all with a chill music soundtrack wafting through. The staff were friendly through and through. We took advantage of a trail ride with Biscuit, our wrangler, the morning of the 4th of July, and enjoyed his capable, humorous guidance through a forest trail near the Ranch, capably tailed by Rooster the resident corralling canine. And now back to the Conestoga wagon. These things boasted bunk beds and a king size, with a full bathroom, small sitting area, pre-stocked mini bar with room for your own items, plentiful plugs/USB ports, and a highly capable mini-split AC system. Ridiculous (in a good way)! If the original Westward Ho movement had these things, Manifest Destiny would have hinged on thread-count, and we'd have never made it past Ohio. These things would be the Airstreams of the 1800s. Loved the experience. This might be the experience you needed, even if you didn't know it.

Nice place for a memorial service for dear friend Catered…read morefood was good too Beautiful in fall