Stopped here today looking for a ladies bike to gift to a young lady who desperately needed a bike…read moreto get to and from work. Found the perfect bike at the perfect price at NW Cycles. God has been moving mountains in my life and today He continued to do so, this time working through the compassionate people at NW cycles as they went above and beyond to make it happen. Very grateful! I also bought an adult trike for myself from this shop a couple of years ago. It's a great trike and I'm still really happy with it. Thanks again, NW Cycles!

James and his crew helped me get ready for the MS150! Very knowledgeable staff and great products…read more Worth the drive to go and see them if you are new and want honest information.

*MARCUS* is the best!! I am clueless on bikes and he has helped me so much. Location is super…read morehelpful, being at the mall, and I was able ride my bike home and all thanks to Marcus' help! Cannot complain on pricing because again, I don't know a dang thing, and I have to trust someone who does. I will for sure be a repeater

This is the best bike store and shop. They always have a…read moresolid good selections and the bike shop is so helpful. I especially like to thank Mr. Dillon and Mr. Daniel for their help. They have a wonderful warranty program to keep your bike in great shape without any problems. Many good Cannondales.

Would not recommend this REI. Not a lot of actual hands on…read moreclimbing and hiking knowledge in the back packing area. Men's clothing manager is sharp but the other gal was clueless as to how to layer for high altitude climbs. Friendly at check out but they need more people.

From this shopping experience I remembered why I stopped shopping at REI. I am a jack of all…read moretrades so no particular day might be the same for me and that includes my clothing choice. Follow along because this prelude plays a part in my review. On this day the sun was blazing and I had some demo work outside so I am in a long sleeve sun blocker shirt, work jeans with some stains, a pair of steel toe boots and a boonie hat. I researched and saw that this was one of the few places that carried Buff Coolnet UV protection neck gaiters so this was my primary reason going to REI. I walk into the store start looking around and a sales associate pops out of now where and asked if I needed assistance. Harmless enough until I walk to the location that the neck gaiters were at then I hear on the intercom that Mr. ???? is needed in the area that I was in and the phone rang near me. Still Harmless?? I am still looking around next thing I know I see a CUSTOMER (Loss Prevention Specialist) out of the corner of my eye. At this point, you are probably saying to yourself really....Ok, let's continue then. I see some items that I have been looking for which are on sale so I pick up some Thermocell canisters, natural bug spray, a couple of first aid kits, and some other things I do not remember. I thought these would be some good stocking stuffers for friends and family. I move to look at the carabiners and this CUSTOMER slowly moves over in the same area. Now I am like really dude!!! I look around the store three regular customer on the right side of the store looking at kayaks and bike gear, two older regular customers on the left side with three boxes of boots open, two sales associates at the front. I proceed to go to the backpack sale section and as I am looking at the prices and the craftsmanship of the material, this guy is following my every move passing by me twice looking at the items in my hand. At this point, I mentally say Game On! Most Loss Prevention personnel cannot maintain eye contact because they do not want to be detected or their facial expressions tense up (micro expressions) and if the subject that is being followed make erratic moves then it is hard for them to follow a normal pattern of surveillance so every time he proceeded to follow me I did a quick button hook and end up in the same location as I started from but in a closer proximity to him. After about 15 minutes of this cat and mouse, I turn and walk up to him and said, "Look dude, I have no place to be at the moment and I have the time if you still want to play theses games!" He replied, "Sir, I am just shopping". I said, "If you were just shopping you would not have been following me for the past 15 minutes while I shopped and like I said I have the time." He looks at me and walks away as if he is shopping. I reported the incident to the Team Lead Associate at the front desk and they seemed befuddled and said, we do not have Loss Prevention, sir. I described the guy, black polo, khaki cargo shorts, chaco sandals, hairy arms, dirty brown hair and the Team Lead states let me try to find the guy you described. The store is a small REI and the Team Lead leaves and does not return. At this point I am looking at the front door and no one has exited. The other Sales Associate started ringing up my items a bit nervously making small conversation. Once she found my information in the system for REI rewards, she looked up with a normal customer service smile nervously ( she knew what was going on) and gave me my receipt and told me to have a good day. NOW, I remember why I stopped shopping at REI and order most of my outdoor gear from Backcountry.com

Labor for: replacing a rear derailleur $20 (5 minutes), adjusting a front derailleur $15 (60…read moreseconds), adjusting another front derailleur $15 (30 seconds). Yes, the job got done but at a cost of $60 for less than 7 minutes of work. I was not provided an estimate cost before the work was started. I would have declined. But, I silently paid and walked out with regret. Who is running the business? The technician? He finalized the work order. If I ran the business, I would have charged for only 1 adjustment ($15). Total of $45 or $60 would not have made much difference. I can afford it. But, it is the bad feeling when I walked out.

They did a great job rebuilding my son's mountain bike from the brake lines to the gears! Great…read moregroup of people behind the counter, in the shop and on the floor! Highly recommend!

Easy to find and nearby at 5pm with a decent inventory that's relatively expensive in this time of…read morefighting to keep the doors open. Three trips, three staff and I was the only shopper twice. The mechanic has all the answers and the two counter guys are just sort of smirky, unknowledgeable and bad overhead. But the mechanic understands bikes. And I bought the parts he dug up. The counter guys needed him to clarify things ringing me up. Like I said...

Not to be confused with the Bi Barn, where Barbi hangs out when she's on a farm…read more On the one hand it's a great location with good service and decent prices that will mostly stand by their guarantees and what not. On the other hand, they get way too busy, and if you come within the last hour of closing, don't expect good service. So I would say definitely mixed experiences here, and like I said they just need to hire a few more employees so they don't have to get nasty near closing time.

I mean, they probably know bmx bikes. I had them put together a bmx bike I purchased. Paid $100…read morethey told me it would be a few days and they called me back 30 minutes later and told me it was ready. I loaded it up and when I got home the bolts that keep the handle bars and the wheel straight was loose and I had to straighten it back and tighten them down myself. They have a good selection of bikes, no prices on anything.

This guy is the rudest person to ever run a business. If you can get past him being an a-hole to…read moreyou, I'm sure he does a good job on fixing your bike, however, I'd never EVER give my money to a business that treats their customers like scum.

At the end of June, we were traveling to the Northeast and we pulled out our Thule and it…read morepractically just fell apart. That was on a Sunday and Racks for the Road is closed on Monday and we were leaving 5 am Tuesday. We have used Racks several times so I messaged Ryan (the owner) at 10 pm Sunday and really just asking advice and he offered to meet me at the shop on Monday morning, his day off. We went thru the options, buy a whole new one and borrow one of his and buy what we really wanted when we got back. He wanted to look at it a little closer, ended up being able to fix it and it worked great! No new Thule necessary! Ryan is the nicest guy, he's all about good service and so knowledgeable about everything Racks! Highly recommend Racks for the Road!

My husband was looking for a Thule for our road trip to MN. After researching for about a week we…read morecame across racks for the Road. Ryan is awesome. Knowledgeable and made us feel at ease. He has quite a few options to choose from and add ons as well. If you're looking for racks this is the place to go. Thank you Ryan!! We love our Thule.