Went to return a basket and buy a new one because it broke off when I was riding my bike because they didn't install it correctly. When I got there they didn't want to give me a refund even though they have a return policy that clearly states that I'm entitled to my refund under 30 days. They were rude and unprofessional they need to be trained how to treat a customer I used to buy my bikes and go there for bike repairs but not anymore. (They could've made more money because I was going to buy a more expensive basket then I had before there but I took my refund and Left because they were unprofessional) read more

Great sales experience. I needed help, knowing nothing but wanting a bike, and it was really nice to have friendly, but not pushy, help from your team. I liked being able to test ride the bike. Overall wonderful experience. I wasn't planning to buy a bike when I came in, I was just beginning my research, but you definitely earned the sale by being helpful and not pushy. You guys should open a car dealership. I wish buying a car was like buying a bike at your store. read more

This is one of my favorite bike shops, Palm Desert and nationwide. The folks here are knowledgeable, thorough and incredibly helpful. They have saved me a couple of times already and have exceeded my expectations with each encounter. read more

i just moved to the desert from the NW and this bike shop was highly recommended so i took in my "ancient Trek Y22 carbon fiber" mountain bike for some minor work. EVERYONE in the store was upbeat, helpful and professional and i have NEVER seen a bike shop that spotlessly clean! Tim, in service, greeted me and he went through the bike with me. i bought new tires, tubes, seat, a tune-up, etc. He was never pushy but "more than helpful".................... and the bike was ready on the day he promised and at the estimated price. I road it 15 miles today for the first time.................. it was quiet, clean and perfectly tuned. IMPRESSIVE! I will be back and will heartily recommend you to everyone. KUDOS to the entire team!! read more

Never less than a fabulous experience. I've purchased two bikes, numerous products, and had service for tire punctures. Sales and Service staff are consistently welcoming and know their stuff. Jake has been my go to guy. I have nothing but high praise for his help, advice, and expertise. Always friendly and never felt rushed to decide, buy, or anything in between. Great shop! read more

Brad and the others were so helpful. They could have tried to sell me a new Thule bike rack, but instead, were honest and suggested we try lubing where the handle mechanism was getting stuck. I needed new shoes and clips and Brad helped me with that and went out of his way to make sure my bike had the proper air in the tires and chain was oiled. I hadn't been on my bike in 5 years due to a knee injury. They all were just caring. I took my bike back to Mike who measured everything to a perfect fit for me. I am so comfortable now and ready to roll! read more

I took my mountain bike to them after some slimeball tried to steal the front fork right off my RV. He got the stem and a few other parts. The mechanic and staff here were terrific and got me rolling again fast and very reasonably. In hanging around some I saw how they took great care of other customers too. I highly recommend them. read more

Never have I ever been treated as rudely or in such a condescending way. Will not return to this shop. The sales person actually said to me, "some of us have been doing this a long time," without any knowledge of my cycling experience...completely unprofessional and arrogant. read more

Visited 4 different bike stores in the high and low deserts... Palm Desert Cyclery was the best by far. Scott helped me choose a bike that was within what I wanted. He didn't try and up-sell me or get impatience with things. The place was busy and Scott had to help other customers throughout our transaction. But I was there for 2 and a half hours... and never once did Scott get frustrated. He explained the answers to all my questions in details. I told Scott at the end, thanks for helping me make my decision. I only dealt with Scott, and cannot speak for any of the other staff on hand. I walked in knowing nothing other than a little prior research I had done, and the few bike stores I had spoken with that day. Thanks Scott! read more

Jake made my day! What a calm, cool, kind, & patience man! I was having a melt down trying to get my tire changed & decided to take it in to the bike shop since I would be needing it for the La Quinta triathlon. Jake greeted me with a smile & said he had a few minutes to help me out! 10 minutes later I was out the door with a new tire & tube all installed! read more

My faith in service with a smile and "yes, we can do that" is restored. My second bike purchase here. Jake was amazing and made my most recent purchase smooth as silk. read more

Everybody there is super friendly and the service they provide is second to none. Tim in service is very attentive and always gets me back on the trails by the weekend! read more

Excellent customer service, friendly staff and extremely knowledgeable! Always a pleasure doing business here. Thanks guy!

My first time inside the store and was never greeted nor helped out. I was in there for about 10 minutes and never was offered help. I think maybe they saw I was younger than their customers and didn't think I was a serious buyer. The reason I came to specifically this store was because of the great customer service reviews but unfortunately I didn't see it. read more

This is a great bike shop. They have kept my Specialized Turbo Levo running perfect. Tim and Daniel are experts at maintenance and repair. The entire staff is efficient and friendly. read more

I am a relatively new cyclist, in my retirement years. I love the professionalism and capability of the staff at Palm Desert Cyclery. I bought my Trek bike there a few months ago, and today I took it in for service when I encountered a brake problem I was unable to fix. Joe greeted me, quickly diagnosed the problem, and repaired my brake showing me how to do it for myself. He also adjusted the front brake to ensure my safety. When I asked what I owed him, he shook my hand and said "Just a smile." That's what I call service. I also recall that on the day before Christmas when I was waiting to pick up my bike, there was a man buying his son's Christmas present- a cool neon colored bike. The care and attention he was given by the sales staff, and their total participation in his enthusiasm, was evident (and I'm sure memorable) to all in the store. Thanks to my friends at PDC. They inspire love of the sport of cycling for young and old alike! read more

So nice to walk into a shop in the Coachella Valley and know right away their sh!t is dialed in. : )

Looked these guys up on YELP as I am a full time RVer. Brought my Santa Cruz Heckler in for a derailleur issue. Was greeted by London immediately and later spook with Kevin. Bike went to the tech, was gonna leave but they said hang on so they could get right on it. Bike was done in less than 5 minutes!! Quick adjustment, yet I thought it was bent! Works like a charm!!!! Didn't get the techs name. NO CHARGE!!!!!!! Bought some chain lube and was out. Even being a full time RVer most of my bike stuff is bought in the IE. I will definitely entertain buying a bike from this shop when it comes to it. Class act from this shop!! read more

I wrote a complaint on this site regarding my problems with a flat tire and how this store handled my situation. Since last week the owner has contacted me and reviewed my problem and I pleased to report that the matter was resolved to my satisfaction. Good Job Chris! read more

We were looking to buy a new bike and decided on Palm Desert Cyclery because of the yelp reviews. We were not disappointed! Kyle is definitely our "go to" expert on what we need and want! He is amazingly knowledgeable and very helpful in guiding us to chose the right bike. We will be buying another bike ASAP! You can't go wrong with Palm Desert Cyclery!!! read more

Just bought a bike on Craig's list and took it here for a tune up. They did a great job, very helpful, attentive and friendly. Will go back!

Main reason for one star is Sean. Totally the wrong guy to be in a customer service position. Did not listen to my wife or I when requesting information about a gel saddle. He seemed to know it all. This guy was very rude. Recommend you shop elsewhere. We both left pissed off. read more

This was really one for the books! My partner and I went in around 3:30 PM. She was interested in purchasing an electric bike, and I was interested in purchasing an electric trike due to my balance problems. We are African American, age 64 and 70. When we entered two salesmen were working with other customers. One of the salesmen told us he would be with us as soon as he finished with his current customer. The other salesman finished with his customer, looked at us, and walked into a back room. Shortly thereafter a young man with dark hair came from the back room and asked if he could help us. We were SHOCKED, this young man was OBVIOUSLY AND OVERTLY drunk or high on something. He was slurring his words, weaving all over the place. We looked at each other and my partner said, "he is drunk". The young man ignored her comment, so we thought to ask him some questions until the first or second salesmen were free. He was unable to answer any questions, not even one as simple as if a particular bike had a 48v battery. So, we just asked him if he anticipated getting any EV trikes in. The drunk guy turned to the second salesman that had at that point returned from the back room and asked about the trikes. Without looking at us the second salesman said "They can go to another bike store." He said it so rudely we just left. What the heck? He HAD to know the young man was severely impaired. Was the drunk young man the owner's son or something? Why did the second salesman ignore us then respond so rudely? Wow! we would like to report this experience to someone, but do not know who to report it to. I cannot believe all these positive reviews are real. I hope someone else that experienced this will also post so maybe the owner will address this with his/her employees. Needless to say, we will not be going back. read more

This place is awesome! This is exactly what a bike shop should be: a warm and caring place where they really do care about getting you taken care of. And this all comes down to the owner Chris--who really takes pride in hIs shop and going out of the way to help,each customer. My story: went in and bought a Specialized Allez--as I wanted the entry level road bike. Did not want to spend $1000 or more. There was no pressure to buy bigger--or to pressure me. I then rode that for about 2 months...and I realized I loved cycling! And that maybe I should have got a carbon bike. Spoke to Chris and he bought my bike back--and I got into the Specialized Roubaix. And I love this bike!!! And: the other staff here are awesome--and especially the service department. They give a year of free tune up adjustments--and really want to make sure the bike is adjusted for the initial break in period. If buying a bike in the desert... This is the place! Thank you Chris. read more

I owe these guys A LOT!!!! I was about to turn left on Washington to ride into the desert when my rear gear cable snapped. In a freakish bit of good luck, this happened right across the street from Palm Desert Cyclery. I went in and asked (more like begged) if they could fix the problem, like, NOW, and they did! The tech put my bike up and replaced the cable in less than ten minutes. I had not brought any money with me (my license, yes, and my hotel key, but not cash or a credit card), but, adding generosity to generosity, they let me pay later that day. Which of course I did. Any store that helps someone in need as they did is worth patronizing. Strongly recommended. These folks know what they are dong, and they are very nice. An unbeatable combination. read more

Had a great service experience today at Palm Desert Cyclery. Needed a quick service and they fit me in and went above and beyond. Thanks.

Friendly staff that is VERY knowledgeable and friendly. PDC has a large selection to fit any budget!

have been doing business with them for over one year purchased one bike for myself and 2 for grand kids staff (especially Scott) couldn't be more helpful or friendlier every staff member rides so lots of input and experience also had a few bikes serviced there handle Specialized and Trek and Townie couldn't be happier read more

The good part of this review would be that the bike shop on Country club has fantastic service and great staff and always willing to help when in a pinch. We purchased two high end road bikes there two years ago and have always had top service.......on the other hand today we were on a ride, half way to home when we stopped into the Palm Springs location to see if they could do a minor adjustment to the rear derailier and to buy some tubes. The staff person could not accommodate a 5 minute repair! That is the worst l have seen in a bike shop ever!.....so I guess you need to know before you go in and to book ahead rather than even bother asking. The guy even asked if I could come back later? After he knew we were in the middle of a ride, that's crap service right there. I guess spending $8,000 + isn't enough for some decent service? read more

We love this store!! We have visited it daily during our past week in the desert. Everyone is exceptionally helpful & knowledgable. read more

Staff was very helpful, three of our bikes had blowouts during a festival weekend, we pulled up and someone came out to help us unload the bikes, they fixed three bikes in about 20 minutes. What I liked most about this place is that unlike most specialty shops it was very unpretentious, and staff was friendly. read more

A very delayed review due to being busy with a move. However, this is so important that I am now reviewing 2 months past our experience. After visiting two other bike shops in the Palm Desert area, it was our good fortune to find Palm Desert Cyclery. Inventory stood out; customer service from how we were greeted to questions about what we were looking for in a bike, were all highly professional. The best part of this...all of these questions were being asked by a 14 year old young man by the name of Seth who has a fascinating story as to how he came to work for this company. I would not be surprised if we hear about Seth in future endeavors when he graduates from school. Kudos to the owners and sales people who are mentoring this young man and permit him to shine. He certainly does ! You made my " birthday beach bike " experience, all that much more exciting and fun. This review may be late but it is heartfelt ~ Nancy T. read more

Just bought a Specialized bicycle from there and I was given the 5 star treatment by Scott, who walked me through my best choices in bikes and accessories until I was done. Thank you Scott for your patience and knowledge. read more

Great staff here. Scott, Jake and Daniel (in the service dept) have made purchasing at Palm Desert Cyclery wonderful. They are all generous with their time, low-key truly helpful and informative, which was so necessary for us beginner bikers. Over the past six months we purchased three crossover's and three bike racks and their assistance, recommendations and patience - we are not only new to biking but seniors in their 70's so patience is a must!) have made purchasing from them a thoroughly enjoyable experience. read more

Great bike store. Service guys were great and did a great job on my Trek bike. Large store great selection of accessories and bikes and very knowlegable staff. We were traveling through the area and they took care of us right away as we were not able to wait. We would definitely come back to this store again to buy something or get service if we are in the area. read more

I came out to Palm Desert for the Palm Desert Century. It was the day before the century ride when a friend of mine joined us from Denver Colorado. We started a shake down ride on Friday and my friend could not get his new shoes and cleats to snap into his pedals. We stopped by Palm Desert Cyclery to see if the problem could be fixed. Brett waited on us and immediately found the problem. Brett repaired the problem and had to add shims to the bottom of the new shoes to have them work properly. We did our shake down ride and all is good now. Thanks Palm Desert Cyclery and Brett for the immediate help. Since the problem was not my problem I was able to stand back and observe other employees work with other customers. I can say that they were busy and everyone I observed being assisted by employees were satisfied. I would highly recommend Palm Desert Cyclery to anyone in the area looking for a good bike shop. Dale Lawrence Irvine, Ca read more

Visited this store multiple times for repairs, new bikes, parts, etc. Every single time, I have been thoroughly impressed with the high level of customer service throughout the store. Very courteous employees, they all seem like they love what they do. The owner is in the store every time, working away and helping in any way he can. Very pleasant experience! read more

Tire exploded on the way here from AZ. Took them 5 minutes to fix. New tube & tire and I'm out the door! Now that's service! 5 stars all the way! Now it's Coachella time!! read more

Just purchased two bikes here for Christmas. Corey did an outstanding job of getting us in the right bikes for my wife and I. Very knowledgeable, with a nice selection of bikes for various riding interests. My wife took several bikes on a test ride and had all her questions and concerns answered. Great staff, clean shop. Highly recommend!!! read more

Really nice place big stock and the knowledge of the staff is awesome! I'm highly recommended.