I'm always afraid when something goes wrong with my car. I'm a single woman and just moved here. In…read morethe middle of 100 degree weather the aircon gave out and I researched auto repair places. Eddie and his guys identified the problem showed me pictures and had the car ready in two days, no holding information back, no hidden costs just straight up quality service. I'm entrusting my car to these guys. So happy I found them!!!

Called to get an estimate here at E&R Automotive for my F150 air conditioner along with 5 other…read moreplaces. From the beginning owner Eddie was very courteous and professional. I chose this place and GLAD that I did because Eddie the owner and manager Isaac were extremely professional , respectful and genuine caring toward my truck issues. They provided me with EXEMPLARY, EXEPTIONAL, PROFESSIONAL service and very fast service. I Took my truck yesterday and was ready today by 1:30pm and even gave me the 10% advertised on line. I am very happy with their customer service and STRONGLY RECOMMEND them especially if you are a female as I am. The price I was quoted is exactly what I paid and did get the 10% off as advertised.

Daniel was very helpful. He answered all my question and kept me up to date on my vehicle. I will…read moredefinitely bring my vehicle back if I need other services.

Don't answer calls and try to take you for every penny. Avoid this establishment. Tried to hold my…read morebrother-in-laws vehicle for multiple weeks without telling him when he would get it back or when the part they supposedly "ordered" would come in

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

This guy kept my truck for 3 years and lost all my parts for engine,messed up my new paint job, he…read morerebuilt my transmission and 4x4 and since he got in a argument with me he desided to put me a used transmission and 4x4 and told me truck was ready, lost all my bolts and screws, he had roof leaks charge me 8,000 with 4,000 down and didn't finish anything he lost everything on my motor and never finished nothing and he said I wasn't getting a damm penny back so now he owes 15,000 plus on a law suit now since he hasn't paid for over 1 year this total will be put on a his credit and judgment moving forward to what's next don't ever go with this thief he don't know his job then he says he don't got mechanics , just look at the pictures and see my new paint,the loose and used transmission he put on from junk yard, my engine missing everything that he lost,he kept all the new transmission and 4x4 and put some junk on my truck and said its ready this guy is a clown big o thief just look at my parts all from the junk and kept all the rebuilt this transmission or 4x4 are not mine he put these from junk yard

The most horrible experience they're telling me they're gonna leave my car brand new want to charge…read moreme $4000-$5000 I go check under the hood and they ordered all secondhand parts. What a nightmare I'm calling Better Business Bureau I would not recommend this place at all under it sneaky Business wow.

Great customer service the manager always kept my updated on everything and was on his word when my…read morecar will be done I really recommend this shop.

Azan saved the day!…read more We have been stranded in El Paso since Saturday and he was able to get started on our repair to get us on the road quickly! We were referred to Vista Auto Service by our family , which live in El Paso. He fixed our fuel tank, fuel injectors, fuel filter & fuel pump within 2 days.

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

This is a great auto shop. My wife ran over one of those parking spot blocks yesterday and they…read morefixed it super fast. The guy on the phone was super nice and helped us out. This is the best place we could have chosen to take our car.

They repaired my coolant leak the same day, no charge. They were fixing a mistake that a different…read moremechanic made. They even paid for a Lyft for me! WONDERFUL customer service! I will be returning for all of my repair needs.

This mechanic completely failed to deliver on every promise made. I brought my transmission in with…read morea clear written and verbal agreement that it would be finished in one month. Instead, it dragged on for over six months. Not two. Not three. More than half a year. During that entire time, I was fed the same excuse over and over: "waiting on parts." Weeks turned into months with zero real progress, no transparency, and no accountability. I had to constantly chase updates, and even then I was given vague answers or flat-out lies. To make matters worse, I was overcharged well beyond the original quote, despite the work not being completed as agreed. My transmission was not turned in the way it was supposed to be, and I ultimately had to threaten legal action just to get any movement at all. No customer should ever have to do that. This wasn't a shop mistake--this was unprofessional, irresponsible, and dishonest business practice. My vehicle was held hostage for months, costing me time, money, and transportation, all while this mechanic sat on my paid-for job. If you are considering bringing your transmission here: don't. Save yourself the stress, lost money, and wasted time. There are honest mechanics out there--this is absolutely not one of them.

The owner Javier is a scammer. He would never give me a solid quote on the repair job. He insisted…read moreon a down payment for parts, even though he had my car as collateral. When I went to take him a deposit he doubled the quoted repair amount. And he changed me $135 for a diagnostic. I got off cheap. If you enjoy frustration and bad service take your car here. These guys do not reflect there name. Fair warning!

Best transmission repair company in El Paso, Texas. Daniel has been servicing our entire fleet of…read morevehicles and personal vehicles for almost 10 years. Our trucks are fully loaded and put a strain on the transmissions. He is very mindful of our work schedules and ensures we are back in service right away. I highly recommend Better Built Transmissions.

Daniel is such a knowledgeable mechanic! I have known him for about 8 years now and I would always…read morebe grateful to have found him! He is such a great person as well, he is honest and fair with prices. Transmission work can be very expensive but he can work with you if you are going through hardship or just waiting for your next paycheck. I am truly grateful to know I have a reliable mechanic that I can count on, thank you Daniel!