Scott Guy is a genius!! I told him what was happening to my refrig. He immediately called the company to order needed part. My refrig is too old and I needed a new one. He saved me the cost of a service call and diagnosed the problem over the phone. read more

Very responsive and solved my issue of no ice happening on my fridge. I will use again, if needed.

After multiple efforts to stop a stubborn dishwasher leak on my own, I called Guy at Sun City Appliance Service. We discussed the steps I had already taken, and he suggested another possible fix during that initial call. When that didn't work, I contacted him again and arranged a service call. He ran the diagnostics, determined the likely problem, and ordered the part. When it arrived a couple of days later he immediately arranged for a follow up visit. In short order he replaced the part and the problem was solved. Guy seems knowledgeable about a broad range of appliance brands and types. And he is a pleasure to have at your home. He is careful, pleasant, respectful, and reliable. The next time we have an appliance problem or are considering a new purchase, he will be the person we call. Wish I had found him years ago.. read more

Guy was recommended by my neighborhood group. I submitted a work request online and he even contacted me outside of usual business hours! Guy was impressive from the first conversation-- knowledgeable about my washer/dryer models and diagnosed the problem over the phone with confidence. Gave me a quote over the phone and was transparent about his pricing. He brought the parts he suspected would be needed, and combined both the service call and repair of our washer/dryer in the same appointment. The efficiency was amazing and he was a pleasure to work with. Will use him again in the future for sure! read more

Guy was able to come out the next day after I contacted him. He knows a lot about appliance repair and had our oven fixed and working in 20 minutes. I highly recommend him. read more

This business states this is how they operate: "Our goal is to provide an honest and knowledgeable diagnosis with superior service at reasonable prices to each and every customer." Let's examine my experience with a problematic ice-maker. Upon calling this business I spoke to a knowledgeable professional that used his experience and common sense to do an initial diagnosis of the problem. This was refreshing as at many businesses you initially get a scheduler with little technical knowledge. Based on that initial diagnosis parts were ordered (at no charge or obligation to me). Once the parts arrived I was called to schedule the service visit. To be clear the initial call was on a Friday and the call back was Sunday for a Monday appointment if I was available. On the day of the service visit (I was alerted and he actually arrived earlier than promised), a more detailed diagnosis was done and it was determined that the initial diagnosis was correct. The old parts were removed and tested to verify they were indeed malfunctioning and the new parts were installed and tested. Everything is now working fine. In addition, my other appliances in the kitchen were given a quick look over and several maintenance tips were offered. Again, to be clear there was no sales pitch or upselling, just knowledgeable, helpful suggestions. The price was fair based on other estimates and my own knowledge of appliance parts. 100% positive experience! read more

Sun City Appliance was recommended by another appliance repair company. I called Guy on Sunday Sunday and was surprised when he returned my call and set me up for an appointment to repair our 19-year-old whirlpool refrigerator that had stopped working when we moved it out to our garage after getting a new GE refrigerator last week. Guy stated that he thought it was probably the relay for the compressor and got our model number. As promised, Guy called me Monday afternoon right on time and advised me he would be at our home in 20 minutes. Guy's diagnosis was correct and he had our refrigerator up and running literally in less than 20 minutes. Within an hour it was cooling at 42 degrees. I would highly recommend Guy and Sun City Appliance Service to anyone needing appliance repairs. Our bills for parts and labor was only $129 and the trip charge is deducted if you hire Guy to do the work. Unbelievably smart, professional, honest, and extremely reasonably priced. read more

I needed to update my review as I have used Guy for various services over the years now. He's fixed a fridge for me. He's fixed an ice machine for me. He's fixed a dryer for me. Don't waste money on new appliances. Call Guy, save money, and have him fix them. Not only is Guy excellent at repairs. He's also a very nice person. And his pricing is the best around. I Cannot recommend his services enough. He will fix it right, save you money. And you'll get a nice conversation out of it. read more

We have owned 6 homes and many appliances, as well as cared for my parents appliances in their old age, and Sun City is, hands down, the best appliance service I have ever worked with. He's honest, fair, and extremely knowledgeable and professional. Over the course of a decade, Guy helped us on several occasions, and now that I have moved out of state, I doubt I will find another service with such high standards. Can't recommend enough. read more

I contacted Sun City Appliance after our Samsung washing machine made a loud thunk and stopped working. The gentleman I spoke with on the phone told me it was a common issue with Samsung front loading washers, and provided me an estimate which he said would cost more than the washer was worth (and likely more than a new washer would cost). He could have easily set up a service call with me, and charged me for his time to give me the same advice, but his honesty on the phone saved him a trip and saved me money. Although I didn't use this company's services, I was pleasantly surprised with his honesty, which is rare with companies these days. I will certainly call them back if/when I need appliance service in the future. Thank you for doing the right thing, and for putting your customers' time and money as a priority. read more

Great company, wonderful experience. Right on time, arrived with the part in hand, gave great advice on other things to consider when using our appliance. We will always use Sun CIty Appliance! read more

Sun City Appliance Service - Sun City Appliance Service - Appliances & Repair Near Me

Sun City appliance was quick to respond and they were able to diagnose my issue over the phone, a failed diverter motor grommet in my dishwasher. He had dealt with a lot of these and knew a lot about the issue. He explained that the grommet used to be directly replaceable, and he even bought a ~$120 tool to replace them, but the manufacturer changed their design so that was no longer possible. And, not only would the grommet need to be replaced, or even just the the component that the grommet was inside, but a couple of major components, so the total cost would be almost $500 to fix (this is an $800 dishwasher, 3 years old). Faced with such a high bill, I did some research, and found a YouTube video that showed how to replace the grommet using a $7 pick and hook hand tool set from the hardware store. The grommet itself is $8 on amazon. So for $15 and about 10 minutes, I was able to fix the issue myself. After dealing with this grommet myself so easily, I found it hard to believe that he actually thought it was not replaceable, especially since he mentioned having fixed many of these. There must be other models where the grommets really aren't replaceable. In this case, it was highly accessible without any tools, and it could be pulled out with a hook. Jumping to conclusions here would have cost a lot more time and money than necessary. On the positive side, as mentioned earlier, the is highly responsive and highly knowledgeable. He was also very easy to work with while diagnosing the issue and getting a quote. I would have liked to work with him if that path had made sense in the end. read more

Our 12 year old refrigerator quit cooling and we aren't ready to invest in a new one yet. We found Guy on Nextdoor through neighbor recommendations. When I called he asked questions to diagnose and make sure he had the parts ready on his truck. He came by the next day, calling prior to arrival. He is friendly, quick, effecient and reasonably priced. Highly recommend Guy and Sun City Appliance! read more

Guy does a great job. Serviced our dishwasher, oven and refrigerator. Respectful of property.

We called Guy at Sun City Appliance when our dishwasher stopped draining. I was impressed when he troubleshot the issue over the phone and ruled out (based on his extensive experience) what it could or could not be. When he arrived (on time!), Guy had replacement parts with him. He quickly figured out the problem, and didn't charge us for parts that we didn't need. Guy is friendly, respectful, honest, and dependable. We highly recommend his services. read more

Outstanding service, on time, very meticulous and careful with the removal and reinstall. I would highly recommend.

Guy is the BEST in the appliance repair business!! He is quick to respond, honest, thorough in his explanation of what needs to be done and affordable. He repaired my broken ice maker and replaced another major part. He also recommended I buy a new microwave, cheaper than repairing it. He is highly professional and knowledgeable. Also delightful to work with. I recommend him highly!! read more

My husband and I called Guy when we had trouble with our refrigerator. He is so knowledgeable and confident, you can really tell he knows his stuff! I am back to get his info to pass on to a family member. Highly recommend! read more

My Kenmore dishwasher failed again. Never buying Sears again. But, I reached out on Yelp to find someone who could fix it... someone besides Sears. Got a callback from Sun City (owner is Guy), he asked the right questions to determine what was going on, and then came out exactly when he said he would, did exactly the work he said he would do and for a fair price. Great job. Great guy. Guess what my dishwasher is working again! And a week faster than Sears offered. Nice when you find a true professional you can trust. read more

This guy was so awesome! From the beginning, he was very clear, courteous, and honest about what he was doing and how much it was going to be. He sent me a text asking for the model number of my fridge, asked about the issue, and knew right away what was going on. He gave me a call and clarified the issue, explained what he needed to do, and told me upfront how much it would be. The price was reasonable and not upcharged in any way. He ordered the part and scheduled an appointment with us within a day. He called to to let us know when he was coming and arrived exactly at the mentioned time. He was in and out of our house in thirty minutes. There was no surprise fees or costs. He was upfront about everything from the beginning and broke it down for us nicely. He even left an invoice for us so we could see it all broken down as well. I highly recommend these guys for any of your appliance needs! read more

Guy thought he knew what the problem was with my refrigerator after our conversation. He ordered the parts and came when he said he would and fixed it in less than an hour. He exhibited experience and efficiency. I would call him again in a heartbeat. read more

YA'LL......I CANNOT express how great Guy is! I called him when my oven went out. As soon as I told him the issue he knew exactly what the cause was (which jived with the research I had already done online), and came out the next day. We had to send a part off to the manufacturer to rebuild, because the part isn't made anymore. The manufacturer messed it up...TWICE. The whole ordeal was frustrating, but it wasn't Guy's fault at all. He actually made it much easier on me. He wouldn't stop until it was fixed and I had a working oven. And he charged me a very fair price. Other service providers could easily have charged me a service fee for coming out, but then just shrugged their shoulders after the manufacturer blew it, and left me with a repair bill AND having to buy a whole new oven. Anytime you are asking a stranger to come into your home to do work, there's the fear of the unknown. Is this someone I can trust? Will they rip me off? I am SO THANKFUL that I have found someone I do trust to do appliance work. He's the only one I will use in the future, and I will recommend him ALL day long! read more

Guy was super busy the week our washing machine failed. In spite of this, he called me on his own time and walked me through the diagnostic process. Then he told me how to fix it after confirming that it was within my abilities to handle. He did this because he's a good guy (sorry, had to say it) and knew we were stuck. There is no doubt I will be calling Sun City the next time we have an alliance fail on us. read more

Guy diagnosed the problem with my Whirlpool washing machine over the phone. I have the most basic Whirlpool washing machine with the old-fashioned agitator located in the center of the top-loading machine. The "agitator dogs" were stripped causing the agitator to stop turning as it was designed to do, so he replaced them and it works perfectly! His pricing was good and he was very friendly, efficient and professional. As an added bonus, for no extra charge, he re-calibrated my dish-washing machine while he was there and told me how to give it a good cleaning to get it running like new again. He also told me how to repair the rusty spots where the rubber had worn away on the dish racks inside the machine. I highly recommend Sun City Appliance Service and will call Guy again the next time I need an appliance repaired. read more

Guy is great to work with. Super fast, accurate communication. He knows his stuff. Over the phone he diagnosed the problem, brought out the correct part and was in and out in 20 min. read more

I contacted Guy over the weekend about my Samsung washer not draining. He got the part number for a replacement drain pump and ordered it first thing Monday morning so it would be here Tuesday. He follow up with me Tuesday and arranged to come today (Wednesday). Unfortunately the drain pump was not the problem - it's the control board, and Samsung doesn't make the part anymore....so he was not able to fix it. However, 5 stars from me for great customer service and reliability. He also looked at a problem I'm having with the ice maker on my Samsung refrigerator while he was here. I highly recommend him. Very friendly, helpful, and knowledgeable. read more

Been a customer for several years now. Guy has fixed my stove, my dishwasher, and my refrigerator. He always keeps his appointments, gives an honest quote with a fair price, and does good work. The one time it looked like he had messed up he came back at no charge to check it out. Turned out to be my mistake. I can't ask for anything more. read more

Guy is the best. I can't count how many things he has come and fixed for us or told us that it was just cheaper to get a new one. He's my go to appliance service guy any time we have a issue. He's the best! read more

Called today about an issue with my Samsung fridge not making ice. After gathering a couple pieces of information they informed me that my fridge would most likely be covered for free service by Samsung due to a known issue with my fridge. He could have come out and done a repair and I would have been none the wiser. I appreciate the honesty and in the future will be reaching out with any other appliance issues I run into. read more

Super helpful for us. Even though we cancelled our service call they let me know what problem they thought i was having. Who does that?? Someone that will always get my business, that's who! read more

These high reviews for Guy at Sun City Appliance Service are no joke. I called him on Friday after my drier died. He asked me to send him a picture of the model and serial number from the drier. He called me later that day to talk about how much the motor would be and anything else he thought could go wrong. He said he could be at the house noon Monday, if I decided to fix the drier instead of replace it. It was about half the cost to fix than replace, so I made the appointment. My wife texted me before 1pm Monday to say Guy was done. I usually call Sears for appliance repair, since I buy most of my appliances from Sears. They take forever to get an appointment and rarely show up on time. This was a very pleasant change of experience. read more

Highly recommended by my realtor and now I know why. Guy responded to me right away, had the part ordered that same day, and was installing the part the same week. Throughout the process he was professional and prompt. read more

Our oven stopped working after we had our kitchen repainted.Guy to the rescue, after testing it/pulling it all the way out to confirm good wiring, he fixed it (breaker issue) gave me info about our ovens/tested our dishwasher while here AND was the kindest man! Would have kept him around and had lunch with him (loved the two stories he shared with me) but he had to get to other jobs! This man is an appliance god- thanks so much Guy! read more

Guy is an very trustworthy, hardworking honest man of integrity. He fixed our refrigerator last year and I was so impressed I have been meaning to write a review. He diagnosed the issues over the phone, ordered the part and came out with the part so he only had to make one trip to the house. He was on time and very friendly. Last night our oven went haywire and my husband wasn't home. I could smell it burning and could t find the braker. I called him at 8:00 pm and left a message. He called me back immediately and told me exactly what to do and how. No profit for him. The oven is dead and I guarantee you that he sees so many people that he can't remember who I am. Guy is just a good guy. I love to support local small biz and he is the best! read more

This company is really top notch. I called, no one answered so I left a message. I got a call back within a few minutes and was given great information and help over the phone that saved me money. I would highly recommend Sun City Appliance Service to anyone is looking for an honest repairman to help them. Thank you! read more

My washing machine stopped spinning. Called Guy on a Sunday and left message and texted model info, not expecting a call until Monday. Well Guy calls around 6:00 Sunday evening with some possible problem area for my unit. So I check that and sure enough that was the problem. He said it was not worth spending the money to repair my unit and suggested some alternative washers of better quality that would last longer! Now that is honesty and integrity of the best kind!! An honest repair main for sure!! Thanks Guy!! We will be calling only you for future needs. Clint read more

Our freezer was struggling and Guy fixed it for less than he quoted. Once he was able to see what was happening he quickly came up with a solution. He was kind and knowledgeable. I highly recommend him! read more

If you want someone that will provide great honest service Guy is the right person for you. He gave me his thoughts on what he believed the problem was and what the costs of the parts would be to fix the problem. Onsite he was very professional and was honest about what he was going to do. I highly recommend Sun City for any of your appliance needs. read more

Guy was extremely kind and honest! He return my call promptly and diagnosed my issue over the phone explaining how to fix it myself. Given that level of service, I wouldn't hesitate to reach out to him again regarding any repairs for any appliance in my home. read more

I called and told him what was going on with my dryer. He said he would order parts for it that might need replaced first. Whatever he didn't use he would just return. Wow! I'm so use to repair folks show up and then say they have to order a part and it could be another week or so before repair can be made. As it turned out, after checking out the dryer, Guy said the motor was going out and he would suggest we just get a new dryer. He could have nickel and dimed us keeping the machine running a bit longer, so I totally appreciated his frankness. read more