Took my Ford escape in to them to fix my transmission and had it for a couple of weeks then told me…read moreit was fixed and charged me all most $1500 and I only had it for a couple days and was having trouble with the transmission and took it back to them under there supposed guarantee and had it for almost 3 months and then told me that they couldn't fix the problem and turned around and charged me another $500 for doing nothing to fix it in order to get my car back. Tried to talk to the supposed Manager and he was a total joke and shouldn't be running a place like that. Now I will have to take them to small claims court and deal with all that headache in order to try and get my money back. In my opinion do not have any work done there or you want be happy.

The worst experience I have ever had!!! Very disrespectfu! poor customer service poor communication…read moreand no accountability

I seriously can't recommend this place enough. I brought my car in for transmission issues, and…read morefrom the very first conversation, Tina (the owner) made me feel totally at ease. She's knowledgeable, honest, and genuinely cares about her customers--which is SO rare in the auto repair world. Tina took the time to explain exactly what was going on with my car, what needed to be done, and what it would cost. No pressure, no upselling--just straight-up transparency and integrity. And guess what? The repair was done on time and under budget. My car is running smoother than ever, and I finally feel like I've found a shop I can trust. If you're having transmission problems--or honestly, ANY car issues--do yourself a favor and go see Tina. She and her team are the real deal. Thanks again, Tina! You've got a customer for life.

I rarely leave negative reviews, and I understand that older vehicles require repairs and that…read moreunexpected issues can happen. However, my experience with this shop was so disappointing that I feel obligated to warn others. In April 2026, my daughter's vehicle was diagnosed by this shop as needing a transmission rebuild. We were quoted up to approximately $3,000 and told the vehicle would be completed by April 24. We approved the repair because my daughter is a single mother who depends on her vehicle for work. When the shop finally contacted us, we were instructed to pay over the phone and pick up the vehicle from the parking lot after hours. We paid $3,195 including tax. Immediately upon starting the vehicle, there was a loud exhaust leak that was not present when the vehicle was brought in. The receipt left on the vehicle noted a "clunking sound" and that the flex pipe needed replacement. We also discovered missing clips and bolts under the hood. We paid out of pocket to replace the missing hardware and had to take it to another shop to repair the exhaust issue. The clunking noise continued to worsen. When we attempted to contact the shop, the voicemail box frequently stated that it was not accepting messages. Eventually, the motor mount failed while the vehicle was being driven, causing additional damage including the drive belt and crank pulley. The vehicle was towed back to the shop. It sat for approximately a week before being inspected. During the following weeks, we received conflicting information from different employees regarding parts availability, labor hours, repair costs, and timelines. At one point, I was told a part could only be found on eBay for $500. My husband was given a different explanation the same day. After he located multiple replacement options himself, the shop suddenly found a used part for significantly less. Most concerning was that we were never contacted with an estimate or asked to authorize additional repairs. Instead, we received a call stating the work had already been completed and that we owed $1,463. After disputing the charge, the amount was reduced to $1,171.50. The shop also informed us that the mechanic who had originally worked on the vehicle had been terminated. My biggest concerns are: * Poor communication throughout the process * Conflicting information from staff members * Repairs completed without prior authorization or approval of costs * Additional vehicle issues immediately following major transmission work * Lack of accountability when concerns were raised I understand older vehicles can have problems. My dissatisfaction is not because the vehicle was old. It is because of the way this situation was handled from start to finish. After spending more than $4,300 between the original transmission repair, follow-up repairs, towing, and related expenses, we were left feeling misled, frustrated, and taken advantage of. I would not return to this shop and cannot recommend them based on our experience.

On July 24, 2024, I had a flat tire and stopped at the Cincinnati Transmission location on Reading…read moreRoad for help. A service representative named Joshua and his team member were kind enough to assist me by putting on my spare tire. Although they were busy, they took the time to address my immediate need without hesitation. I was so grateful and thankful that they were able to assist me. I really appreciated the optimal service and attention they provided to me. Thanks for saving a Lady in crisis. Sincerely, Donna G.

The CTS is by far the best of the BEST. They took care of my transmission issues and keep me…read moreinformed of the necessary repairs required to keep my SUV running. Highly recommend Cincinnati Transmission Specialists

Why yes I recommend this business, how could I not when they've saved my family THOUSANDS?! First…read moreoff I recently had an engine issue and let me tell you my car was not the little engine that could, she was giving out and doing so FAST! This shop could've charged me thousands. Instead they told me how to advocate for myself with the manufacturer and KIA. My car was under a warranty I had no idea about AND I got not only a free replacement engine but also a temporary upgrade in the form of a free rental car. Talk about a shop with integrity and honesty! We've taken other cars to them and are always grateful when the price tag is much lower than we anticipated! I cannot recommend them enough! They should change their name to the superhero's of automotive service ‍ ‍

A great family business. They do good work at a good price. I'm very happy I brought my car in for…read morea new headlight, and I would go there with any problems I have.

I limped my car into Xpress Pro & Tire's parking lot because my tire pressure light showed one of…read moremy tires was low. It was after the store was actually closed. A technician who was leaving helped me to discover a nail in my tire. I did not have any tools to change my tire with me. He helped me to write a note and leave the key for in the morning. The store manager called me the next morning and told me to come get my car. They put on my spare and did not charge me for their time. I would definitely recommend them as you don't see this type of customer service often today. Kudos! Jerry L.

I didn't have an appointment for service however the mechanics quickly tried to help. My headlight…read morewas out and they diagnosed the problem and made suggestions as to what I needed to have done. I appreciate the efforts.

Fleet care was able to get my box truck in on short notice. There's a girl working in there that…read morewas pleasant and helpful. They seemed professional and worked quickly. Truck was fixed up and ready to go the next day. Fair price. Convenient location to the hotel I was staying at. In an area away from the main road but felt safe.

Had been a Fleetcare customer for approx 3 years. I have spent over 15,000 with this company over…read morethe years. Have taken several vehicles there however lately charges seem to be excessive, use to deal with Dean however when he is out was not able to get an over charge corrected by Brian. Was made to pay it in order to get my vehicle. Not valued as a customer and will not be taking any vehicles back here. Money is hard earned I suggest going somewhere that values their customers business especially repeat customers.