They've gone out of their way to make it a better experience when you came here. Their front staff…read moreis quite engaging and very friendly. The staff in back has also gotten much more friendly The only thing I would recommend is that a uniform or scrubs be standard issue for the front staff. One of the girls dresses was so short that things that shouldn't have been seen were seen. It became a topic of conversation in the waiting room, which is never a good thing. The TV was extremely loud and when multiple people asked about it, they just said yeah it's loud in here. I saw this little sign that they charged to use a credit card. I would tend to avoid a business that did this if I was here for a scan that needed done. I think it's an unfair practice.

The front desk ladies were delightful and incredibly helpful, so unfortunately, my experience took…read morea very disappointing turn once I met Marcy (I believe that was her name), the MRI technician. After waiting over an hour, I was greeted in a very condescending manner and immediately told that I would need to remove the small piercings in my ears. I calmly explained that I have had these piercings for nearly a decade and that during my previous MRI, I had several more piercings that could not be removed. At that time, the imaging center simply covered them with medical tape, and there were no issues. I also explained that, because of the type of jewelry I have, I am unable to remove them myself. I even attempted to remove them right there to show her that I was genuinely trying to accommodate the request. Instead of working with me to find a solution, she immediately responded that she was "not going to argue with me." She then told me, "I'll wait for you to finish your form and THEN you can pay attention to me." I finished the paperwork, only to be told that I would need to have the piercings removed or replaced, reschedule my appointment, and come back another time. I understand that MRI safety protocols are extremely important, and I have no issue following necessary safety procedures. What I do have an issue with is the way I was treated when I was genuinely trying to find a solution. After already having to reschedule multiple times due to illness, waiting over an hour only to be turned away because the situation could not be handled with any flexibility was incredibly frustrating and felt like a complete waste of my time. I needed this MRI to determine the extent of my injuries, so walking away without getting the imaging I needed was extremely upsetting. Ultimately, I will be moving forward with treatment elsewhere because I do not feel comfortable returning after this experience. The front desk staff were wonderful, but unfortunately, one interaction completely changed my impression of SimonMed. I sincerely hope management addresses how patients are spoken to, especially when they are already dealing with injuries and are doing their best to cooperate.

There is nothing good about having to get an MRI, but the staff here does an amazing job helping me…read moreto stay at ease during this. It was a little strange going outside the building to their current "mobile MRI trailer". This is due to some upgrades being done down the street. Once again, the staff does a great job even with the mobile unit.

A very caring and kind group of medical workers. The facility is beautiful and very well organized…read morew plenty of parking. Easy check in system. Test completed on time without a glitch which was so welcome since this was try number 2 for the MRI. Grateful for these health care workers

Extremely well ran office. Going anywhere else would be a mistake. Everyone knows their job and do…read moreit very well.

I have been coming to this location for years, and this is the first time I've felt compelled to…read moreleave a review. The front desk employee checking people in around 12:45 p.m. on July 21, 2026 (long dark wavy hair, no name tag) was very unprofessional. She came across as passive-aggressive, rude, and on a power trip. She honestly reminded me of the stereotype people have about TSA employees. This is a medical facility where people are dealing with very serious health problems. A little kindness and compassion go a long way. There is a professional way to enforce policies without making patients feel like they're an inconvenience or talking down to them. I've always had good experiences here, which is why this interaction was so disappointing. I hope management addresses it because the front desk is the first impression patients have, and they deserve to be treated with respect. I now prefer the Mesa location over Gilbert, even though I live here. I did have a good experience with Tiffany, the US technician. She was kind, professional & efficient. Thank you for making an awful experience a little bit better, Tiffany.

I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!

Shaded parking, excellent customer service, on time processing, professional…read more We were in and out in one hour less.

My negative review is more about the SimonMed company rather than this specific location. My bad…read moreexperience was the fault of their central customer service or scheduling staff. I've had a nice experience with the staff at this location for imaging needs. Here's the issue I had the past week: I've had a brain scan appointment scheduled and reschedule 3 separate times due to errors or mistakes on the part of SimonMed. It's been so frustrating that I asked my neurologist to refer me to another company for my brain scan. Even though this may push out the scan further than with SimonMed, I cannot give them my business based on principle now.

Had a poor experience. Only reason for 2 stars is the check in and reception process was efficient…read more After that the experience was poor. Went there on a Sunday afternoon at about 430. After getting checked in for a possible broken elbow, vitals were taken and MD examined. We were told the xray tech was in with someone and we would be next. We sat there for over an hour (I can't imagine one set of X-rays took an hour). X-rays were finally taken in less than 5 mins. Then after sitting another 30 mins, I asked how long it would be until someone could look at the xray. I was told "this is the part that takes a while" and that I "was lucky they were still on the day schedule because the night time wait time can be up to 4 hours." We waited about 20-30 mins then asked again how long it would be. They couldn't give me a TAT so we got up and left. We were there for over 2.5 hours to have 3 X-rays taken. And who knows how much longer it would have taken to have someone read the X-rays. I don't believe there were a large number of patients there at the time. The parking lot only had a few cars, waiting room was empty and the nurses desk outside the exam room had the same nurses/techs/MDs sitting there our entire wait. Their website says little to no wait. How healthcare should be. That was not my experience at all.

If you want to be seen quick and by an actual Dr. and not a PA, this place is fabulous. The Drs are…read morevery smart and extremely nice.

I checked in at 9:00 am for an x-ray. I was told it would be a 1 1/2 hour wait. I left and came…read moreback an hour later. While waiting, I saw several people walk out because they had waited as long or longer than I. I will drive out of town for my next x-ray I was not taken in for my x-ray till 1:00 pm. The x-ray tech was polite and professional.

These gals got me in and out promptly! Even went back the following day to pu my CD and report and…read morethey were just as, Kristina and Lisa thx! Plz extend my appreciation to the young gal up front too, she was the one that processed everything my first visit and even helped me with my insur You ladies have a great vibe and team work environment! Thx for all your hard work, it's doesn't go unnoticed

Firstly, the office staff used to be very nice. I have extreme claustrophobia and this woman, I…read morebelieve her name is Susanne, usually sits with me in the room during the 75 second procedure. I had a ct scan on 10/15. WS told very sternly by the new office manager that from now on, I have to bring someone with me; that they are short staffed and will not spend the 75 seconds required for the ct scan to sit with me! The office mgr at this location has a lot to learn about customer/patient care. If this were my clinic, she'd be gone. The other issue is that I asked them to print out the films on a cd and mail it to my neurosurgeons office in Phoenix! Not only did the surgeon never receive it, but when I called advanced to see if they sent it out, they said there was no date indicating when it was sent, just says "mailed." Now I know usps has been slow, but it doesn't take 15 days to mail a cd from Mesa to Phoenix! THIS OFFICE IS COMPLETELY INEPT AT ANYTHING. There are plenty other radiographic places to go; why settle for an office that just doesn't care. Definitely will never be going back there.

Caution: If you use this facility, you will be billed. Keep a record of your payment in case they…read moredouble bill you. I used their service in February, was billed in March and immediately wrote a check, which cleared my bank on March 30. By SECOND invoice, dated April 29, I was billed for the same services. No one answers (or returns calls) at the number listed on the invoice. I have called them three times. I also called the vendor who wanted me to send e-mail proof that I had paid. I am unable to do that so she said she would contact their billing office.

Front desk was not very friendly. However, the girl that did my breast ultrasound was an angel. Her…read moreroom was warm and comfortable, she explained everything she was doing, and she delivered my diagnosis. She was gentle and made me feel very comfortable. I cannot remember her name, but know that you are in good hands if you go in for a breast ultrasound!!! Thank you!

As soon as I walked in and was "greeted" by the miserable staff I knew this was going to be a poor…read moreexperience. So seeing the bad reviews makes perfect sense. I had a bunch of paperwork to fill out even after doing it online (to be expected I suppose), but as I was giving my paperwork back I witnessed the staff being so rude again to another patient who was trying to figure things out for her very elderly mother. It's so sad to see healthcare workers in any capacity treating patients as if they're such a bother. I was already worried about this appointment, because it was my first, but there was a redemption. The tech who did the imaging for my mammogram was Shelby -- she turned the experience around. Shelby was so kind, professional, and put me at ease. She explained to me exactly how the appointment would go, and what to expect next. If I could give 5 stars to her, I would. Overall, I would highly recommend looking at reviews ahead of time-- if you have a choice to go someplace else, do it.

Kathi and I both come here. I don't remember the name of the Doctor I saw, but Kathi saw Dr. Nsier,…read morewho is Excellent. His office staff is also helpful and friendly, as is his nursing staff. As a surgeon, Dr. Nsier is the best!

All of the doctors here are excellent. I've seen Dr. Solsi a couple of times but mostly Dr El…read moreKhouri. He knows his stuff and explains everything and takes his time to listen and answer questions.