My first prescription provided by Dr. Marshall was wrong and the sector height on the progressive bifocal glasses I ordered was incorrect. Dr. Marshally adjusted the prescription, but the second pair of glasses was still blurry in one eye. So, the result was worse than my old glasses. The optician who handled the orders was surly and did not check the fit for either of the two glasses when delivered, resulting in chafing over my ears. Finally, when I asked for a refund, the optician took care of it but did not ask why or offer to take additional steps to satisfy me. I cannot recommend either the provider or customer service in this office. read more

Let me start with the positive: Dr Rodgers is an excellent, patient, and thorough professional whom I saw for 20+ years, well prior to his joining this practice. (I truly wish he had not done so!) Everything else about this place is in a downward spiral getting worse by the minute. From their sole focus on profits, the staff un-welcoming reception upon arrival at the office, to their phone etiquete -they cut you mid-sentence, contradict you regarding what the pt. has or has not scheduled- to their blaming the patient for their disorganized records, this place is inhospitable from the get-go. Staff turnover is also of note, so if a patient did not care for a specific staff member, not to worry, they will likely not be there at the next visit. Yet, this practice cannot seem to manage hiring decent, polite staff who understand fundamental customer service skills. I'm generously letting them keep the 2nd star **only** b/c of Dr Rodgers. However, he alone deserves five stars; while in fairness I cannot express an opinion about the other doctors -whom I never saw, the overall practice and the staff get below a zero. You do the math... read more

I don't understand why the doctors don't have some times built in for customers with eye issues. today when I called it would be 8 days. i dont understand this! read more

I was dismissed from there after 20 years because I complained to management on a staff member who was rude. Nicole Klein district manager dismissed me after I had told her I was going to the medical board to file a complaint. The complaint will go against Dr. John Marshall since he was my doctor. They would not let me come back to the clinic accusing me of making a threat with the word "disgusting" and then they changed it to me saying "pop in the mouth" by Tanner in which I didn't say. That's was an excuse to cover themselves for patient abandonment to save Dr. Marshall's license. So staff can treat you any way they want. I suggest if you want quality eye care; go somewhere else. The GoodWill can do a better and honest job than them. read more

Why, oh why, didn't I check Yelp before I made an appointment here? I moved to Hillsborough last year and I recently ran out of contact lenses. I have had the same prescription for about ten years. I made an appointment at Triangle Visions because it is close and they had availability (I now know why....) When you arrive at Triangle Visions, it is awkward. Although there are employees standing around, they continue their conversations and ignore you. This happened both times I went to the office. If they had simply acknowledged me I would have been happy to wait. Once I completed the paperwork I didn't wait long before a technician called me and did the preliminary diagnostics. When I saw the doctor, Brandon Weyand, I gave him a copy of my prior prescription and told him I was very happy with them. He did the exam and recommended a different contact that would breathe better. He gave me a pair and I put them in and they felt good, so when I checked out, I ordered two boxes of each. When I checked out the girl who helped me was so distracted she never even looked at me. She was multi-tasking and I felt like I was interrupting her. When I got home I realized she didn't give me a copy of my prescriptions. The contacts came just before we left on vacation, so I took a pair with me as a spare. When I changed contact lenses to the new ones, I realized I couldn't read. Even with reading glasses, I couldn't make out the words. I couldn't read anything at a distance either, which was very unusual, since it had never been a problem. When we got home from vacation, I called Triangle Visions and told them I was having trouble with the contacts and asked if I could confirm the prescription. I mentioned the lack of focus on the part of the person who ordered them for me and suggested that perhaps there had been a typo. He told me it wasn't possible for her to order the wrong ones because the doctor puts the prescription into the system. He told me I could return any unopened boxes of contact, but in order to get the rebate they offered, I had to take the ends off of the boxes, so they were all "open". I asked him to print a copy of my prescriptions so I could pick them up and he offered to email them to me. They never came. I drove to the office and asked for a copy of the prescriptions. At the time of my exam, the doctor told me he would be happy to also write a prescription for the old lenses I had used for ten years and loved. Thankfully I was able to get a printed copy of that as well. I ordered a box of each of the old lenses from Walgreens.com and they came a week later. I COULD FINALLY SEE! When I compared the old prescription to the new, I realized the doctor ordered a power of -4.0 even though we discussed -3.75 being better for me. He also ordered an axis of 180 for my right eye when it should have been 10 - no wonder everything was out of focus!! The axis on the left eye was 160 and should have been 170. I spent $383 on the two exams and the contacts and the only value I received was a new copy of my old prescription. Even the eyeglass prescription doesn't have the pupillary distance on it, I have since heard it is an extra $25. My husband thought I should call them and at least try to get some of my money back. Since I can't return the lenses, all I can image they would offer (if anything) is a credit, and I would never go there for anything again. read more

I have been a patient of Triangle Visions (even before it became Triangle Visions) for many years. I normally purchase a years supply and this morning I realized that I needed two right contacts to finish out my prescription. When I called the office, I was told my prescription expired in July and they refused to even give me one right contact. I explained I needed to change my contacts and was still refused. I have never had a problem with Triangle Visions until last year (contacts took forever to get filled) and thought it was a fluke...but I consider this poor service and will consider whether to return. I am disappointed they do not seem to care about me as a patient; a patient without contacts. read more

I chose for myself and my husband Triangle Visions because I am familiar with Dr. Marshall and Dr. Rodgers. They are what I consider extremely good in their field, both very personable and very good with their patients. I have been seen by both. I had my eyes examined in the past month. I needed to change my glasses since it had been about 4 years since I'd bought my last ones. I chose to keep my frames because they're so lightweight. I picked up my glasses, they were great. The arm bent on one side. I took them up there and asked if they could repair them. The young lady tried to be helpful. As she was asking me questions, a young man came over. She asked me if I bought a warranty, I told her yes. She asked if I bought the frames from them, I told her they were the frames from my last glasses. I really liked them. When the man heard me, he said they couldn't fix the arm on my frames. I asked how much that kind of frame costed. He said $390.00. I have eye insurance, with that, and a 30% additional discount, he said the frames would be about $182.00. I said I couldn't afford that. I asked if they had any that cost less, he said yes, but did not act interested in assisting me any further. See, I could have afforded that price he had quoted, but I had just spent at least $400.00 for my eye check and lens, AND, close to $500.00 for my husbands glasses all within a month. Customer Service Rules. That makes all the difference in the world as to whether I will shop at a business again. I felt snubbed. I told him I had just bought those glasses and with a warranty on them and the frames, at least that was what I was told when I chose my lenses to go into my frames. I really hate this happened, I really was surprised to have felt so slighted. I walked out with my expensive broken glasses in my hand. Never again will me OR my husband purchase our glasses from this business again. It actually hurt my feelings. read more

I've been going to Dr Marshall for about 15 years. You could not find a clinic with more professionalism with either eye exam or eyeglass selection. I highly recommend!!! read more

We really like seeing Dr. Rogers. He is personable and makes the children comfortable. The office is clean and the staff is always friendly. The photos of the eye are not always necessary but are an upsale that insurance probably won't cover. So, if you have a copay then the $39 photos will be extra. This adds up if you have many people getting eye exams. The assistants will tell you the optometrists want the exam but ask the optometrist and you may get a different story depending on your eye health. Many times the eye dilation drops aren't even called for if you opt out of the photos. read more

In my eyes, the staff was not accommodating regarding adjustments to new glasses. Whenever I talked to the optical manager, he seemed abrupt and rude in his demeanor. The business did not offer a wide array of glasses. Go somewhere else...... read more

When making appointment made sure that Medicare and Medicaid would pay for visit. Was told yes exam covered but had to pay $50 towards new glasses since I had both insurances. Which I even said that's odd but was told bring insurance cards and $50. Arrived for appt and told then that my insurance would not pay if I didn't have 1 of 4 eye diseases. Was told standard eye exams everywhere $99 without pictures of back of eyes. So I agreed to $138 and if needed glasses would get at later date. Went to exam room and waited. Once Dr Rogers came in he was very nice and was quick. Upon paying I noticed no PD on my Rx. I asked for it and was told that would be another $25. That was the final straw! Telling the young man that they should tell the lady that made appt for me that she was wrong on the "cost only $50". He proceeded to argue with me that she wasn't. Ugh! So DISAPPOINTED! Well half filled out RX.. They know to buy online glasses we need our PD so another way to get more money! read more

Triangle Visions Optometry - Eyewear & Opticians Near Me - Hillsborough, North Carolina

DO NOT GO HERE. It's a ripoff and their manager Greg is hugely disrespectful. I waited an hour in their waiting room for a 15-minute appointment to get my prescription information for glasses. They told me I had everything I needed to order glasses. In fact, they did not provide my pupillary distance. When I called back to see if they would provide it, they wanted to charge another $25. I asked to speak to their manager Greg, who was dismissive, disrespectful, and talked over me. I asked what his manager's name was, and he would not provide that information. In fact, he wouldn't even tell me if his name was Cragi or Greg. He has a responsibility to his company to allow customers to appeal up the chain of authority. Long story short, we paid $138 and waited an hour for an eye exam and did NOT get the most basic measurement needed to order glasses. Not only that, their customer service was terrible. I will never, ever return here. read more

Both Dr Marshall and Rogers are very courteous, knowledgeable and professional, however, the office staff leaves a LOT to be desired. They collectively are just the opposite: rude, argumentative, dismissive and unprofessional. Furthermore, apparently the call center/head office does not effectively communicate with the local offices and that places the patient somewhere in the middle and when combined with the staff's lack of concern creates a very unpleasant experience. In this day and time, there is a lot competition, I just wish Hillsborough had more choices in eye doctors, but I guess traveling a bit will be worth being treated like a human. read more

$1,030.00 for an eye exam and their cheapest pair of glasses!!!!! They are helpful but REALLY? $800 for a 15 minute EYE EXAM ?!?!!! Ever wonder why insurance premiums are so high?? This is why. The same exam at Wal-Mart eye center is $90 There are no prices anywhere posted for these costs OMG, I feel ill and violated. What a group of thieves. They seem to find out what your insurance is willing to pay an max out all the charges. Update: 11-30-2015 The new glasses were picked up 5 days ago and are already falling apart!!!! One of the side pieces has fallen off and now these will either be replaced at Triangle Visions cost or be thrown in a drawer. read more

During my initial annual eye examination with a technician at Triangle Visions Optometry of Hillsborough, NC, I said my eyes had changed during the year. During the discussion with the optometrist, we concluded that glasses would be my best option. The optometrist handed paperwork for my new glasses to the fitting/sales tech . After selecting frames and accessories, I asked to see the differences in my prescription when compared to last yr. He showed me a screen full of data saying 'the numbers are close to last year'. I looked at the numbers and told the tech that they were THE SAME AS LAST YEAR and I did NOT need new glasses.  The tech quickly agreed and removed all of the extra charges from my bill, almost $500. Although there was ample opportunity, I was NEVER told that my old glasses were still good. A VERY questionable experience! Someone needs to be responsible for comparing previous examination data with the new information.  Casual customers are not able to analyze eye exam data and depend on the staff to tell them all they need to know.  At the very least, there should be a procedure that mandates someone to specifically tell customers when new glasses are not needed. It would be interesting to determine how often customers have been sold new glasses when the eye exam information shows that the glasses were not needed. read more

Optometrist was very kind, but their rates are ridiculous. I've been getting my eye exam, contact prescription, and glasses prescription for years for $90, and it ended up being $20 with insurance. My insurance changed available providers this year, and Triangle Visions Optomitry is where I chose to go because of reviews on Google...I should have checked Yelp. Once my appointment time arrives, I'm screened by an assistant, who very rapidly tells me the cost of what I'm getting done today, which, to my awareness, is an eye exam, and prescription for contacts and lenses. I assumed it would all be covered under my insurance, with a $20 copay. Wrong. The assistant conviniently forgot to mention that the high tech machine they use to take photos of my retina was not covered, which is an additional $39. Why? I asked when I was being billed out if I could opt out of it, and the receptionist told me I could. Why wasn't I offered that option by the assistant? Who in the hell wants to pay $40 when any normal place would just dilate your eyes the old fashion way and save you the cost? Hand me the roll up sunglasses and drop those eye drops in. Making a mental note, I ask to order contacts. At this point, I'm foreseeing a sky high cost for 1 years worth of contacts, which has also always been completely covered by my insurance in the past, but I thought it'd be worth the laugh. $74 dollars in addition to the $150 my insurance covers. I said no thanks, but was kindly offered 6 months of contacts instead. Lol. I used to get TORIC lenses for one year for $108. I get you need to make money, I get my insurance company will pay for the bulk of it, but there is no reason I need to be charged $114 copay in addition to my insurance paying you, and then $74 out out of pocket for one years worth of contacts. Seems like they figure out what your insurance will cover and max that out. Total cost was $553 before insurance. Goodbye. read more

Went to Triangle in Hillsborough the day of my eye exam at Duke because my wife had spent over $1300 on two sets of frames and was pleased eventhough she had to take her glasses back three times because they were ordered wrong and once because a lens got scratched. This lens was supposed to be scratch resistant. Maybe they were ordered wrong too? I do not know. I picked two sets of frames, gave them my prescription and selected all the extras I wanted but they could not locate my insurance. All of this was associated with my prescription/account. I worked with my HR department and got that straightened out. Next I called and asked if my insurance had been resolved and it had. This is the first time I have been given a prescription for glasses. So on Monday, my wife and I go in at 5:30, 30 minutes before closing, so she could see the frames in person and I could get them ordered. To my dismay, I was informed that the gentleman I had been working would not sell me glasses because they were doing inventory. Inventory during business hours?????? Needless to say I am very unhappy about how I was dismissed. When I worked in retail, if I had dismissed a customer like this I would have been fired! Triangle of Hillsborough will not be getting any more of my families business. read more

I have had one appointment with this office and attempted to make another today. My first interaction with them several years ago ended poorly after a very unpleasant glass fitting session with the manager. He kept insisting my prescription was fine and I just needed to give it time. This was after several weeks of not adjusting to the new glasses. I ended up leaving and went to a different office for my glasses. I contacted them again today only because of their proximity. The woman I spoke with was rude and short during our conversation and stated I needed to listen to what the doctor tells me and not how a prescription helps or doesn't help my vision. In both instances the message was very clear - you're just the patient, you can't know what's right for you and what prescription is appropriate; we will tell you what you need and your opinion and ability to tolerate a new prescription is of no concern. Needless to say I will not return to this office. I found another office that listened to my concerns, understood what I was saying and a plan was made so I can get glasses that work for me. read more

Worst service ever! Terrible diagnosis, extremely rude counter people. Overpriced glasses. Avoid at all costs!!

Dr. Rodgers is great. Optical shop is not to be trusted. I purchased lenses to go into frames I already had. I was encouraged to purchase a full coverage warranty to cover frames and lenses. Frames broke and optical shop would not honor the warranty. Was told anyone with common sense would know frames weren't covered. So why did they encourage me to buy the more expensive warranty that covers both frames and lenses? I asked for the names of the two people working in optical shop and they refused to provide their names. I will keep seeing Dr. Rodgers but will get my glasses elsewhere. read more

I can't tell you how disappointed I am. People always say to go to go hometown businesses. Not going back here. They have fired my favorite techs right before the holidays. What is up with that?? One just has a baby and one is a single parent. How harsh. Thankfully I have my prescription and I'll be going elsewhere. Never again will I go here. read more

Updated post Feb 2018: I will not be returning to this place. I am so disgusted with their business practices. In my original post I mentioned the pressure to get an unnecessary, uncovered test as well as the automatic pricing for the most expensive lenses, both of which were kind of like, "ugh" but "whatever." In recent months, however, I have received "reminder" phone calls and emails for being due for my eye exam. Fine. I can ignore spam. What is NOT fine is getting a calendar invite emailed and texted to me for an appointment I DID NOT SET, as well as email and phone calls reminding me of this appointment, including voice messages like "We need to speak with you about your upcoming appointment..." and "Unfortunately we need to reschedule your appointment... call to discuss..." with the implication being that I set the appointment. Truly, this is high-pressure practice at best and smacks more of deceptive business practices to me. I will be recommending against anyone going to this place. Original post early 2017: It's fine for my routine eye exam and glasses needs. I don't have particular eye health issues, just need correction with updated prescription every 1-2 years. Folks were friendly enough and the selection was fine, I found something I liked. One issue I would caution others about is some subtle high-pressure sales tactics. I was advised to get a photo of the back of my eye instead of getting my eyes dilated. While I was seated at the photo machine starting the process, we continued to discuss and he told me insurance doesn't cover it. Why is that? "Because it isn't medically necessary." Wait, so why am I getting a procedure that isn't medically necessary? "Sometimes you find things." I was already in the process of doing it, but really I shouldn't have. I'd liken it to getting a CT scan (cat scan) just to see what's there, even if you are healthy and have no symptoms to suggest that you need it. Some people like to do that, but really it's a waste of medical resources and more likely to do harm than good. $40 really for nothing. Also, when I was ordering my glasses, in all the 30 years of wearing glasses I've never been to place that automatically chooses and prices the most expensive lenses for you. I was not asked what type of lenses I wanted (the thinner more expensive kind, or the normal kind? anti-glare coating or normal? etc), I was not given any options, just told, "This is what your lenses come to. It includes the thinner lenses with anti-glare coat." I usually do opt for these lenses, but they didn't know that, and I didn't appreciate not being given options. Lastly, I was not provided my prescriptions when I left. When I got home I went to price out contact lenses online to compare the quote I got from them, and looked through the paperwork to see that all that I had was an itemized receipt, no prescription. I was surprised to discover that I could get my contacts for $45/box of 90 online compared to the $130/box of 90 I was quoted through them. My glasses are supposed to take 2 weeks. Hopefully no issues with the glasses when they come in. Overall, as I said, fine for my needs given the convenience factor, but next time I'll be aware of the sales tactics and more prepared. read more

I would give 0 stars if possible. Although the doctor and assistant I saw were friendly and seem knowledgeable, and my exam was fine, the optical department is horribly managed and more than made up for the relatively good experience I had by their lack of service and poor customer relations. I received conflicting information about availability and arrival time of glasses and contacts, the staff was unfriendly and rude, and they didn't want to give me my Rx (which they're required to by law!) if I didn't order anything from them. I found out after visiting that they're known for prices that are double to triple what other area optical departments charge for both the same/equal frame & lenses and contacts, and their products tend to take longer to arrive as well, all with very poor customer service. Will not return, even for an exam. read more

In early summer 2016 I went to this store for glasses. Not knowing if my insurance would cover the cost, I inquired and was told that I was covered. There was no equivocation in the reply. When I returned for the eye exam and to order the glasses, I was entirely clear and asked, "Am I covered? I do not have the money to pay for glasses" and once more I was assured that yes, I was covered, without equivocation and with no qualifying language. When my eyes had been examined, I was directed to sit down with the frame specialist to make the final preparations and place the order. She called a colleague to verify my coverage, which was minimal. But upfront I had been told otherwise. I contend that this is manipulation, that the store brings potential customers to the point of sale, whetting their appetite for their commodity such that if it turns out that insurance will not pay, the customer will spend money that they had not intended to spend. After the incident I turned to the admins who had told me that I was covered. They replied that by saying I was covered they had not said what I was covered for. But I had asked them specifically about coverage for glasses, and the second time I asked I had said that I could not afford them. I turned to the Attorney General for resolution, but the vendor replied again that it had all been a "miscommunication." No, it was manipulation, and they lost the sale. read more

I purchased a very expensive pair of glasses here and after 8 months, the lenses developed a defect. It looks like there might be a coating that appears to melting, making them useless (everything is blurry). I called them about it and they weren't even interested in looking at them, telling me they were purchased without a warranty, and there was nothing they could do. I thought most places at least honored a one-year warranty, but even so, I would think a reputable place would stand behind their products and customers. I also remember them wanting to give me the most expensive options possible when purchasing my glasses. I had to talk with them about each option and found out that most of those options were not necessary, thus cutting off hundreds of dollars from the cost. I will not be going be going back here and I thought it would be a moral responsibility to let others in our community know about their practices. read more