After using multiple gas fireplace services, I HIGHLY recommend using Sierra Home Alternatives.  My…read moreservice was provided by Gage & Russell.  They were extremely honest, knowledgeable and professional.    They quickly diagnosed the issue and spent the time explaining what they were doing.  The price was very reasonable.  They are a local business provider that I will continue supporting.  I am an extremely happy customer.  The other company that showed up a few days prior just wanted to do a sale.  They told me that my system was old and unrepairable and that I had a small gas leak.  They did not appear to be knowledgeable or experienced.  I quickly escorted them out.

Great quality of service and excellent customer service!…read more Technician Sam was great with not only fixing the issue with my gas fireplace but also helping me learn more about my unit and the best way to heat my home. Thank you Sierra Home Alternatives!

4 fireplace quotes and alot of unnecessary BS, then I found Michelle. I stumbled into her amazing…read morestore on a whim on my lunch and immediately fell in love with her and the amount of information she provided in a short time (lunch break). Michelle was so thorough that I booked an appointment as soon as I could. Richard, installer, was amazing. He came in got his information, passed it on to Michelle and within a week we had an install date. Between the two of them they made this transition easy and seamless not to mention stunning. Thank you again.

After going in circles with other fireplace retailers I was finally pointed towards country…read moreelegance. Upon walking in I was greeted by Linda who asked me if there was anything she could help with. When I started talking about the issue with my over 20 year old propane stove I heard a voice from upstairs call down asking me to reiterate the question. A woman I now know is named Michelle informed me that she is a fireplace expert. And boy was she right. She quickly explained to me how my stove worked and showed me parts to compare to what mine had. She sent me home with some homework and her phone and email so I could send pictures of my unit. She walked me through trouble shooting the issue and helped me find a solution. She showed me how to use a wire to jump the unit and confirm that it would light. We decided I would switch to a thermostat and she suggested that I purchase the cheaper of the two options that she carries in store. She said "it's simple and easy to use and the more expensive one won't do you any better." My house will now be warm and cozy for my son and I. They've earned my business and hopefully you'll give them a chance to earn yours!

Zack did a great job. Fast and efficient. He put cloth on floor and gave good explanation on use…read moreof fireplace.

For some projects, it's best to go with the specialists! We wanted to replace our wood burning…read morefireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project! For some projects, it's best to go with the specialists! We wanted to replace our wood burning fireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project!

They have cute cats…read more They are also really nice, quick service, and affordable. But mostly they have cute cats.

Stopped by on an afternoon to return to Cool, CA. The location is back off the main road and once…read moreyou can't miss it, once you see it. Had them load the truck up with an entire basket of mixed wood. For the price and service it really was a great experience. Also learned they will deliver out in my area so next time I don't have to make the trip. Wood worked perfectly and looking forward to burning it up!

I trusted fellow Yelpers when trying to locate a fireplace/chimney cleaner. I'm grateful to them…read morefor helping me find Elite Fireplace! THANK YOU! It's so difficult today to find trustworthy, reliable, dependable, and professional businesses that provide superior customer service and, what my husband refers to as, "squared away" people. At the time I scheduled the appointment, the lady who booked it, gave me all the details, including the cost, and what would be inclusive in that cost. Although I scheduled the appointment, I had to work so my husband greeted Anthony when he got to our home. While I was at work, my husband was sending me text messages about Anthony, how much he liked him, how professional, articulate and smart he was. My husband is not a subject matter expert when it comes to fireplaces or chimneys, however he is a retired engineer, and has a strong family history of working with and for multiple companies and people directly involved in "the trades." Because of this, everything that Anthony went over with my husband, was on point. Anthony and the company he represents, has integrity. This is another quality we don't get from businesses or companies today. Everything went as promised by the person that scheduled my appointment. We had a full report by the time Anthony left with pictures and costs for each item that was suggested. Anthony also strongly encouraged us to not use our fireplace! We love fires, but continued use, in the current state of the fireplace, could pose a safety risk. Most people wouldn't want to pay the cost for the inspection, but it was worth every single penny to us! Our home was built in 1947, and has probably not had many if any repairs at all. Note to the owner: I am sure you treat your team wonderfully well, but please continue to do so. Staff members like Anthony are difficult to find. I've been managing healthcare operations for most of my career and people like Anthony, not necessarily fireplace technicians, but in the workforce as a whole, are few and far between when it comes to representatives of your company.

Our 'chimney sweep' aka service tech Joseph was awesome. He…read morewas quick and thorough and left our fireplace thoroughly cleaned. I appreciated Elite sending me a photo of Joseph with an arrival time. (Safety first!). We also got a very thorough inspection of the fireplace, chimney, and chimney cap, with photos. Joseph spent a good 20 minutes explaining each point, what it meant, how to fix, etc. We were really impressed with the level of service and thoroughness. Will definitely use this company again.

I've been looking for a company to replace my existing wood burning fireplace with a new gas insert…read moreas I was tired of dealing with the mess of wood and ash, so I sent a request to California Mantel & Fireplace and was promptly put in touch with Sam (sales rep) who scheduled some time to come out and see what they could do. Sam was great to speak with and he answered all of my questions and gave me what I thought was a reasonable quote (given all the increased taxes and tariffs due to the Trump administration ripping off Americans!!) and scheduled time for them to come and install a new gas insert. The installers were quick and professional and did a good job installing the new gas insert, everything looks great and the fire is warm. :)

For reference, I am located in Orange County, CA (Southern California). CA Mantel and Fireplace…read moreserves more areas than just Sacramento area These guys are the BEST! I needed my 3 gas fireplaces serviced, so I requested a recommendation from the manufacturer. Michael from CA Mantel & Fireplace contacted me to schedule. Michael made scheduling super easy and convenient. On the day of service, Charles and Omar arrived on time. They were super courteous, informative, efficient and clean. They listened to my concerns and answered any questions I had. They had great knowledge about my units and performed the service wonderfully. Price was very reasonable too! I'm so happy to know I have a company like CA Mantel and Fireplace to turn to when I need to service my gas fireplaces! Thanks guys!

Great quality firewood. Ordered 1/2 cord mixed. It was seasoned and burns well. I recommend M&M.read more

We are happy repeat customers! After our great experience last year, M&M was the only company we…read moreconsidered calling this season. Highly recommend making them your annual go-to!

Highly recommend. We called and the owner Joe was so helpful. They were able to come out within…read morejust a couple of days. We met Christian the technician who did out initial inspection. He was friendly and professional. We had quotes from other companies that were much higher. Joe was so honest and helpful!! He was very patient explaining everything to us. Christian was so kind and friendly. We can now use our fireplace for the first time in 7 years! Chimney cleaned and repaired! Thank you so much Aloha team!!

We have never used our fireplace since moving into our home in 2021 and finally decided to get it…read moreproperly inspected. I'm so glad we reached out to Joe because he taught us so much about our fireplace and chimney! He explained exactly what we'd need to do to get our fireplace up and running, but was also very transparent about what we don't need to keep costs low. We really appreciated his honesty, professionalism, and friendliness! We ended up not moving forward with the project due to our own budget constraints, but whenever we are ready, we will for sure be reaching out to Joe to help us with the job.

On September 16, I open a new Yelp project looking for someone to install a fireplace cover (glass…read moredoors, metal screen, etc.). I'm not picky about what kind--I just need something to keep my cats out of the fireplace. Den Defenders responds right away, "We can definitely help with that!" They send a technician named Joseph to my home a week later, and he recommends that I go with custom glass doors. He says he'll send a quote within a few days. He doesn't. Now it's October, and a couple of weeks have gone by with no word from Den Defenders. I try giving them a call. The friendly woman on the phone seems shocked I haven't received a quote yet and promises to have Joseph give me a call later that afternoon. He doesn't. Over the next couple of weeks, I try calling a few times. Nobody answers. My voicemails go unreturned. Fast forward to the morning of November 6, 11:02 a.m., when I get a text from "Josh" at Den Defenders. ("Josh" is in quotes because, as I learned later, these texts are AI generated.) It says, "One of our inspectors met with you earlier this year about your chimney project. Just wanted to check if you're still considering it." 'Well, yes, Josh," I think to myself. 'I *am* still considering it.' That's why I've been calling. I text "Josh" back, explaining that I still haven't received my quote. He says he'll look into it. (Again, while I don't know this yet, "Josh" is a robot and will say anything to appease me.) A few days later, I get another text from Den Defenders. This time: "To qualify for these rebates, your chimney or fireplace project must be completed by December 31st." I think, 'Wow. I would *love* for my project to be done by December 31st. In fact, I would have loved for it to be done already! Alas, I still haven't received a QUOTE.' I call, and I call, and I call. It is now December. Sacramento is steeped in its 15th consecutive day of fog. Temperatures haven't left the 40s in days. It would be lovely to use my fireplace right about now. I am starting to wonder if Joseph is avoiding me on purpose. Beginning to think that I am an incompetent husband incapable of managing even a small project around the house, my wife picks up the phone. Of course, this time, somebody at Den Defenders *actually* answers. (She calls from her phone, which gives some credence to my avoiding-me-on-purpose theory.) Anyway, after talking to my wife, a wonderful gentleman named Steven actually--finally--sends the quote. It's going to be $2,795 dollars for custom glass doors. I'm elated. At this point, I'll pay anything. My credit card is in-hand. But, wait. There's no link to pay the deposit. I call to ask for further instructions. There's no answer. I call again, there's no answer. I leave voicemails. Nobody returns them. I wonder, to this day, if anybody ever listens to them at all. My wife calls again, and Steven picks up on the first ring. He says there's been a problem: apparently, he was "never supposed to send that quote." We ask why, and he's cryptic. He says he'll call us back when he finds out more. He doesn't. It is now December 15. It has been three months since Den Defenders told me they could "definitely" do this project. Our Christmas stockings hang on the mantle, but instead of the brilliant glow of flames flickering through a tempered glass door, all I see is a thick slab of cardboard duct taped across the opening of the fireplace. Desperate, I try calling one more time. It must be a Christmas miracle, because somebody actually answers. I beg. I plead. I am not religious, but I pray. I'll give anything if Den Defenders will just let me pay for these godforsaken doors. I'll do anything to end this months-long nightmare. Rosann, the woman on the phone, is pleasant and apologetic. She tells me that Steven is unavailable. That Joseph is out sick. That she's actually from a different location and isn't quite sure what's going on. That she'll get back to me when she has some answers. Within the hour, I get a text: "After speaking to my team, we are unable to get a glass set for your unit." So now, here I sit. My den? Undefended. My wife? Disappointed. My resolve? Stronger than ever. There *will* be doors on my fireplace, but it won't be Den Defenders who installs them. TLDR: Den Defenders strung me along for months just to tell me they couldn't do the project--even after sending me a quote for the work. Two stars because the people we interacted with were nice enough, but I can't recommend reaching out to this company for any kind of custom project.

Shoutout Juan for smooth and clean install. Finished in 2.5…read morehours, kept work area clean and communicated process when arrived. Order process smooth, completed in-person consultation and scheduled install, exactly what we wanted.

Will Nuezca did a fantastic job thorough and complete would recommend any friend or neighborread more

We have had our gas fireplace from custom fireside for about 15 years and love it. I had scheduled…read morea maintenance on and the service tech was named I cannot tell you how happy we are with his work. He was very pleasant and did an absolutely wonderful job. Thank you so much, Leonard