I bout a trailer from them that has gaps and buckles all over it. I wanted to change the trailer to…read morea mobile show room. So w came to talk to them about working with me. I was told to bring it and they would talk with me. There was no working with me only attempted sales, waiting my time and pissing me off. I won't be back

Great inventory and fair prices. Bought a new dump trailer. Wrapped up the paperwork quickly and…read moreefficiently.

18 months and no warranty work done yet, I have called many times, and the lady owner said the same…read morething every time, I will look at your warranty request and call you right back, I never received those calls so 2 months ago I talked to one of the staff and he told me my work had been approved and they were waiting on parts still nothing, they have no regard to their customers unless you're buying a new boat of course. I couldn't imagine how long my boat would be on their lot until they would actually do the work. I will NEVER step foot on their lot again. I will fix my Boat myself. decent companies would keep their customers informed and happy about their purchase this one does give a Damn. I would give them a big Zero if I could.

This review is based on our experience with the owner. The staff does not deserve a one star…read morerating, but the OWNER went out of her way to earn less than one star. We arranged the purchase of a Axis T23 over the phone for 99,900 dollars, before fees and taxes. The purchase was handled this way as we are 4.5 hours away from the business, which they were informed of. On 03/26/2021 we drove 4.5 hours to get to Kennewick and to see the new boat in person. On our arrival we saw the boat as it was being cleaned up. The young shop person was very friendly and helpful. He took us on our demo ride the next day as our sales person was not available. He was a great help and is not reflected in the one star rating. During our first look at the boat, a older women, later identified as the owner, came outside and the first words out of her mouth were, who are you. We were standing outside the shop door so I did not get too concerned when she came within 6 feet of us without a mask on. We did not receive a greeting or a thank you for coming all that way to spend over a 100K at her business. She barked some order at one of the staff and quickly walked away. The next day we went out on the demo ride. Again, this young man was great. This was consistent with all the staff in the store, pleasant, professional, working hard to make the customer happy. That was true for everyone except the owner. The demo ride went great. It was time to close the deal. At the store we went to the business person. We brought up that the sales person had told us that we could receive some gear as part of the deal. This was in lieu of an additional price reductions. Boards, ropes, fenders, etc was related to us as being on the table. She knew nothing about it. She brought in another person, who was trying to be helpful, who said they only discount gear. He said he would try to call the other sales person. He came back and said he could not get a hold of him but would through in a wake surf board in an effort to make us happy. At that time we were ready to cancel the deal and head to Montana where a similar boat was available. The board supplied was a nice Hyperlite. Once we took a closer look at the package, after arriving home, we saw that the wrapping had a small cut in it and all the fins were missing. I hope they did not know they were missing, but who knows. At this time were told we could buy any other gear or supplies with a 25 percent discount. We went out to pick our board with the salesperson. Once this was done the owner walked up. Totally ignored us and began questioning, in front of other customers, the staff member about the board. She began arguing about the board being thrown in. She said it should only be discounted, then only at cost. The staff members had saved a 100k deal by following through on was our absent salesperson had promised. The owner acted in front of us like we were stealing something. The boat did not come with bumpers on the trailer guides or a safety strap. We were told Malibu and Axis did not put safety straps on the boat. We looked at the first Malibu for sale on the lot and it had a safety strap. We bought the trailer bumpers. The 25 percent discount quickly changed to a 20 percent discount. The owner reappeared as we were making the purchase. She again ignored us and ask the counter person who he was helping. Another customer had walked up to buy a couple items. She had the counter person stop helping us and help the other customers. As he was helping them, the owner began arguing with the counter person about the amount of discount he was giving us. She said it should be only 10 percent, not the 20 percent. This went on in front of the other customers. The owner was arguing over $5.00 dollars after we just spent over 100K at her business. Our entire experience with the OWNER ofTraveland RV and Marine was nothing but a negative and insulting experience. She ignored us, was rude to us, treated us like we were a problem and trying to steal from her. Not once did she treat us with any courtesy or respect. Not once did she say the words, "thank you" to us. At least three times she came within 6 feet of us, inside the store, without a mask covering. I don't know if it was because we were from out of town, or because she was upset that one of her staff was working to save the deal and fulfill what her salesperson had promised, or we received a $5.00 discount. What ever the reason, she, the OWNER, went out of her way to treat a 100k customer with contempt and disrespect. I think her staff does a good job and are generally professional. It appears from our experience that they cover her unprofessional, egotistical and disrespectful behavior. If I could do it over again, I would of gone straight to Montana to make our 100K purchase.

I would never recommend this company to anyone ever we paid over $2000 to have a roof seal redone…read moreas maintenance on our the roof. Now it's leaking which at this point has never done before!! We were told that are warranty was no good. And I turned in every ounce of paperwork they wanted!! Just called to see if we could be fixed and was told there's only a 90 day warranty on this ceiling. Then we'd have to pay for it again!!!! Scam, scam scam!!!! be safe and take your money anywhere else but here you might actually have it later!!!

They have great sales, but their service is horrible. It takes forever to get your RV back and…read morewhen returned the work isn't the best. This last time we needed a solenoid replaced under warranty. They had the RV for over a month and the wiring hangs from the chassis so low that it wouldn't take much for it to get hooked on something and ripped right out.

Had wiring done at UHaul on Rainier Ave in Renton. Took our new RV on a road trip. Coming down…read moreSnoqualmie Pass I learned my trailer had no brakes. Almost caused a massive accident. Modified trip so UHaul Pasco on Court Street could resolve problem. Mike, the technition, told me that the other UHaul had mangled the install. Done completely wrong. Blew 4 fuses on my Honda. It was arching sparks under the car. I left my Honda there and used a UHaul truck to take our trailer to Bend Oregon. Came back to Pasco to pick up car. I was told problem was fixed. I tested it before I left. Trailer brakes did not work. I told the manager it was not fixed. She told me I was wrong. She went out with her test kit to show me that I was wrong. She actually slammed the register shut and was quite harsh. She discovered I had no brakes with her test kit. Her attitude softened at that point. She opened the hatch to find that the back compartment of the Honda Pilot was torn apart and the tools were still in my car. I asked for the truck to take my trailer back to Renton. She refused as it was apparently UHaul's policy to send customers on the road with no brakes. We were forced to take another day off of work (my wife) and spent another day in Pasco while they tried to fix. The next day they fixed it; however, my trailer main fuse blows every time I plug in to the Honda. I was told It is my brand new trailer that is broken and not their install issue. We left and pulled over in Vernita WA rest stop. I discovered that my left tail light assembly was missing. I have a video of the tail light when I dropped off the car. It was missing when we left or it fell off shortly after leaving because it was put back on improperly. I sent pictures to UHaul an hour after we left. I was told it was not their problem. I have spent two days attempting to get a hold of management at corporate level. I've spent an hour on hold and have talked to no one. Moral of this story, avoid UHaul at all costs.

I was pressured into buying a motor home a year ago and I still haven't used it, i tried to say no…read morebut the Next thing I know I was signing paperwork. My wife and I were just looking at the time! Now I am stuck with a motor home we are not using and paying for the loan I didn't want from the beginning, I can't afford this and now I'm stuck unless the company buys it back! Within a month the tip out stop working, no record when the oil was changed, had to buy a new battery already for the engine! What next? I wonder if the lemon law applies? We still have no idea if the TV's work. I just want our of this deal!!!

Don't, just don't trust Dwayne as far as you can toss him. We live in California, found a 2022…read moretrailer on their lot on the Internet because it's a specific make and model we wanted. Asked him on several occasions beforehand and put some trust into him. He said it was spectacular and in great shape and turned out it was total junk that they picked up from an auction that somebody had stripped clean and they (guessing Dwayne?) had put a bunch of cheap couches and refrigerator and bed and TV and other stuff in. The awning was baked and the sewer connection was even cut off and just plugged because this trailer had clearly been permanently connected in a trailer park. He did not lie, but he did not disclose and let us drive 12 hours each way only for us to get there and walk away because it was a piece of crap - literally as the black tank was actually half full meaning there's a mound in there of dried up stuff from having the valves open permanently in a trailer park... If you walk on his lot and see something you like, great but make sure you inspect the hell out of it and don't trust him...

I'm leaving three stars because it wouldn't be right to hold the entire company responsible for the…read moreactions of one person. A star for the first contact over the phone. A star just because they have a lot of RVs. A star for having golf carts to get you from one end to the other. Minus two stars for the salesman who insisted we should buy a travel trailer that was 2 1/2 ft longer than what we wanted. That same salesman sent us a photo of that particular RV the next day as if anything we said we wanted did not matter. Then: see photo Then: No response.... It was very unprofessional. Picking up our new 2027 Rockport Mini Lite on the 27th that we've purchased from another dealer. Thanks

Received quote from Joe in the a.m. and was ready to buy. Tried calling Joe back 3 times same day…read moreand left message with receptionist, no call back. Called next morning and was told Joe had the next 2 days off! He never planned on calling me back. Turns out the unit had sold. I understand that can happen, but when Joe knew he couldn't make money off the sale, I was nobody to him! They're the same as any other dealership. Hate to see their service dept response (or lack thereof) if I were to have service done on an RV!

Purchased a trailer waited almost 3 weeks to do the walk through…read more Go to dealership after being on the road 5 hours, no one was around as all sales staff were at another lot for big sale. Our trailer was never detailed, all holding tanks were full! Isn't this illegal....? Vent cover on floor screw striped out. Urine smell coming from vent in living area and no heat coming from vent.. Now said trailer in the shop! Now..I can bet no maintenance was ever done on this trailer, just a quick wipe down of the inside and call it good.. The salesman we had to deal with was something else and not someone I would have working for my establishment. I'm sad that I have to write a not so good review. But I feel things should've been taken care of and the trailer should've been clean and ready for the new owners! There should've been some pride in the shop and follow up from management. Took trailer to local shop due to urine smell and there were Mouse droppings in the Ducting. Called click it they offered to take care of the chewed ducting by dropping the under belly. Went to pick up the trailer after they said it was ready and this is what we seen. Then we went camping and my husband noticed that the under belly was hanging. And this is what we are left to deal with. The previous shop we took it to never cut the under belly! This is laziness and a lack of respect of personal property at it finest. Now I know why there was no charge! And they didn't even replace the ducting to the bedroom and the black water tank was full! Thanks for the GREAT CUSTOMER SERVICE!

Used these guys to de-winterize my travel trailer because my normal dealer was booked up. Tried to…read morecall the service department multiple times but it only went to voicemail for 'Mike's phone.' Drove over to schedule in person, no one was in the service department customer service desk. Waited in the service department lobby. No one around for at least 10 minutes. Finally someone from the parts department asked me if I had been helped. Finally got someone to help me. Got the appointment scheduled. Informed them that service department calls keep going to Mike's VM. Dropped off the trailer for dewinterizing which also included replacing the tongue jack. Had to call them after 6 days to find out if the work was done or not. Again, all calls went to "Mike's voicemail". Confirmed that the number was the same as listed on their website. Drove to see service department. Again, no one in the service department lobby to help me. Had to walk around the building until I found another employee and asked them to send someone to the service department. Work was completed but no one called me. Again, informed them that calls keep going to "Mike's voicemail." Paid about $450. Went camping and find out that they never closed up the water heater tank so potable water kept pouring out the back of the trailer. Had to go buy a 1-1/16 inch socket to fit the anode rod so it could be screwed back into place. That is dewinterization 101. Unbelievable! Do NOT recommend this business. Customer service is not a high priority to them.

I took my Motorhome to Western States. This Motohome is top of the line with a C12 Diesel Engine…read morejust under 60 k miles. Just a baby not even broke in. I took the Coach in to have them look at a line with a leak, very minor. This Diesel Motorhome was built to travel more than a million miles and with such little use and built to pull triple tractor trailers all around the country I figured no sweat. Well it turned out pretty minor, however we took it on a trip after our service from Western States, The minor problem turned into another minor problem , funny in the same area the Machanic was working and he never noticed another leak in the 10 hours it was there.......Huh.... Back to Western States after a lengthy conversation with Brian who " LOVES TO TALK A GOOD LINE" ! I mean don't get me wrong I appreciate good service but there comes a time when you start asking yourself am I being taken for a long ride down multiple repairs that seem so suspiciously fabercated! Brain assures me that this is routine yada, yada, yada, and the new suspicious leak RIGHT next to the previous leak had not "revealed itself"....If your not getting the feeling from my review that something is not right here, there's more... After another very in depth conversation with Brian as to why this was not noticed in the work that was just performed in nearly the same area is beyond me AND I would imagine anyone getting service work done would start to raise a RED FLAG! Brain being so good at his navigating Western States mechanical theories of rhetoric has me thinking,..... wait I am being taken...... I believe Western States has developed this smooth talk over the years on countless repairs and it does it to generate small under the radar but costly needless repairs to you and I, the customers that are trying to do routine maintenance. Brian calls me with more news on the Coach about the reason for the line that leaked in the first place. The heat from the Engine. Understandable , BIG ENGINE, however when you calculate the year, by the miles, this coach has never seen any HEAT or has even WARMED up to capacity. This 40' Motorhome with C12 meant to pull for many miles three trailers full, yeah this coach has never been under any strain of over heating.....Nice fabercated story plausible to a first time Motorhome owner, however this is our 9th Motorhome not buying it. Brain mentions the heat has caused another problem that could potentially lite the coach on fire! The exhaust pipe has a hole in it and it is the size of a 50 cent piece. WHAT really!! Brian assures me they have this under control, he has had a Gentlemen in last week with the same problem, he can show me what they pulled out of his Coach that is similar to mine.....Weired. I'm going on a trip to the Coast and don't need a fire. I go down to Western States to see there all to suspicious mock up illustration of fire Burnt parts. Now when I look back on it, how foolish I was and swindled into more costly repairs. When Western States repairs the supposed hole in the exhaust we leave for the coast. The people we took to the Coast had a background in heavy equipment and inquired about my multiple service calls and asked me to show them what they repaired. So I took him through to find out Western States never hooked up the brackets to hold the massive muffler in place.......it was just hanging ìn mid air. WOW! THIS confirmed the smooth talk I had been getting from Brian.They said they would fasten the bracket when I got back to town but, I don't feel safe taking my Coach to this place. VERY DISAPPOINTED ON ALL POINTS OF SERVICE FROM THIS IRREPARABLE COMPANY!!!!!!

Western States Cat Pasco does chassis,engine,you name it they've done it a well managed BIG toy…read moreshop to be sure, my little ol'unit (vintage Beaver/Cat) was certainly amongst giants. The manager/supt (Brian) knows his stuff and so do his ppl.

The guys did an amazing job on the repairs to my travel trailer. I recommend Warners to my friends.read more

From the owner: Spring time Savings , Warner Auto & RV Center is your local…read moredestination for unbeatable deals on RVs and RV Repair. We pride ourselves on honest repairs, friendly service, and the best prices in town. Don’t miss out—visit us today and drive away with a great deal!