If I could give 0 stars I would. This is the worst location I have ever been too. They are slow as fuck in the drive thru and it took over 30mins to get through the line because the idiots inside couldn't get their heads out of their asses and make an order properly. I will never be back read more

Last time I came here my side of corn was still frozen and quesadilla was cold. This time the quesadilla is literally half the size it was last time. I ordered like I always do, didn't ask for a kids size or anything. I really want to like this place but atleast this location I've had nothing but problems. read more

Love this smoothie place. My favorite smoothie flavor is the Bahama Mama. Must try at least once!! It's flavorful with bursts of pineapple, strawberry, creamy with the white chocolate chip and topped with coconut flavor, which is not that powerful. It is good for me because I am not a huge fan of strong coconut flavors. The staff is nice and quickly make my order. I know they also serve food but I have not had the chance to try it. Will review when I get the chance to try it. read more

Tropical Smoothie Cafe - Left- Sunrise Sunset Strawberries, pineapple, mango & orange juice. Right- Bahama Mama Strawberries, pineapple, white chocolate & coconut. - Juice Bars & Smoothies Near Me - Gilbert, Arizona

we ordered online and it took them almost 2 hours to give us our food. Then when we got the food we were missing Little Lime Berry smothie. But we did get the refund read more

You guys should update your happy hours online to align with your in person happy hours because I was disappointed thinking I came into the store during happy hour... read more

This is the best smoothie place on the planet, whoever leaves a one star review has definitely had too much to drink also don't go to a smoothie place an order cheese, it's called tropical smoothie Café. Keep up the good work. Remember anybody who leaves a one star review is the actual issue not the smoothie place. Thank you for the best smoothies ever keep it up.!! You need to reward your employees they work hard! read more

Employee yesterday was extremely rude. Considering the fact that I was the only person there, it was strange that she went out of her way to make me feel unwelcome. I almost just walked out. The best was when she sighed at me for needing more than a second to decide on which side I wanted. I don't need fake nice, but this was outright hostile. Then to top it off, the wrap was so salty I could only get through half. read more

The photo is of my take out lunch today. I ordered a California Club, which comes with chips. The size is great for me. As you can see, it is about the size of the small bag of chips. The temperature was hot - not piping hot but hot enough. (It was about 5 minutes before I unwrapped it.) There is a lot of dressing on this pita sandwich, so be sure to eat it over something because it will drip. This restaurant has always been clean when I go. I've been her a half dozen times. The staff sometimes have trouble with the cash register and once it wasn't working at all. But I have no complaints about the food. read more

Tropical Smoothie Cafe - take out lunch - Juice Bars & Smoothies Near Me - Gilbert, Arizona

We have been coming here for years. Just left there after the most ridiculous experience. It was like walking into a nightclub with the most obnoxious music blasting so loud we could not even hear the girl taking our order. We would have sat outside but the music was blaring outside as well. If youre going to let teenagers run a business, hire at least one adult to ensure they dont drive away your business. We ordered and paid for extra coconut but got zero likely because no one can hear!!!! Change your staff and save your business. read more

How did I not know about this place sooner? Nah chicken wrap was FIRE. Sauce and super hot. Not some cold, thrown together wrap.. it was actually worth the 8$. Busy I came at 1:30. Customer service lacking but probably because they're so busy. Good food. Nice lunch! Coming back read more

Tropical Smoothie Cafe - Baja chicken wrap - Juice Bars & Smoothies Near Me - Gilbert, Arizona

See all

This is a difficult place to review. I would like to say I would give 3 1/2 stars, but not 4. I have been here 3 times now. Each time I have gone through the drive thru. I have never actually been inside so I cannot speak about how that experience differs from the drive thru. Twice I have gone just for a smoothie and the third time I ordered a smoothie and a chicken sandwich of some sort (it was not for me). The smoothies are amazingly delicious. I really love the blueberry one the most. It is very flavorful yet not full of added juice or sugar to be too sweet. My husband ordered the chicken sandwich and said it was delicious but not filling. My biggest gripe about this place is the amount of time it takes to get anything. I have never sat in the drive thru line for less than 10 minutes. When we were in line with the sandwich, it took almost 15. Even if there is no one in front of you, it still takes this long. A smoothie does not take that long to make. I have also never seen more than one person through the window so I have always wondered if this is the only person working. The drive thru person disappears and reappears with your order 10 minutes later. If this is the case, I feel bad for the poor person working there by themselves. The time it takes to get an order deters me from returning. I have only gone because I didn't want to drive further to find another smoothie place and wanted to allow my husband to try it once. It isn't top on my list and their ingredients in the smoothies are not very descriptive. Check it out, but not if you are in a hurry. read more

I ordered a health nut smoothie. Blueberries, mango, banana and sliced almonds I got the pea protein which is included. When I was paying for my smoothie a young gal rang up $7.00. I asked her why the menu said $5.99 and she said they raised their prices The Smoothie was very thick and very sweet. I asked her what the sweetener was and she said some type of sugar. Then I asked her if they used Organic fruit and she said No. Mistake on my part. So the owner needs to change the menu prices and not overcharge customers. If I would have known they do not use organic fruit I would have left. Blueberries have the highest amount of cancer causing pesticides. I won't be going back!! read more

They have yummy smoothies and pretty good combos. I usually like to get a wrap. I had a good experience with them in regards to customer service as well when I needed a refund. They were quick and efficient with it. read more

Delicious smoothies but a bit expensive. Staff is great at this location. Very clean and spread out seating.

Smoothies are the best yet!!! Service is really slow. Both times I have been here, there seems to only be one person working... Waited thirty minutes for two smoothies in the drive thru... So if your in a hurry and are expecting to get your smoothies in less then 5 minutes this is definitely not the place. read more

Honestly I eat here often through the drive thru, the food is always really good and fresh. Today I just needed a large water instead of my usual order and they were so accommodating. I really appreciate establishments that treat their patrons with respect whether it's a cup of water or a full meal 10/10 read more

Poor, unfriendly service. No greeting when we walked in, had to wait while the employees talked amongst each other and just looked at us occasionally. Not a smile or "thank you" or anything. read more

I bnb would've given an lower rating, but the items purchased were actually tasty. Saying this, the customer service was poor. Having arrived at 7 PM-closing time being 10 PM-I suspected better service. However, it was apparent the employee's were more concerned about getting off on timetable than providing customer service. When I first arrived the cashier, who saw me enter and walked away from counter, returned to take my order. His demeanor was that of being angry for having to serve me. Hell, it was as if he was doing me a favor by taking my order. The food was received quickly, but once again, it was as if he had done me a favor. I asked myself, "how do they expect a tip of any amount with this type of attitude?" read more

Place is lucky their drinks and food is good because the employees almost always make me regret coming by.... I don't know what qualities are needed to work here BUT being polite and having good customer service is 100% NOT a requirement!! Soooooo much attitude for people who work in customer service!! read more

My wife and me have been regular customers of this place since they opened, almost a year if I recollect. For us it has been a blessing as we were both looking for healthier lifestyle options around the area. The service and quality have both been superb and I vouch being here at least 50 times till now. We alternate between Jamba and Tropical smoothie cafe as Tropical does not make fresh juices. For a family of 3 our bill at Jamba is around 20 in comparison we get 3 smoothies for 11 bucks at Tropical in their Happy Hour..... that is a big difference and anyone reading this knows that healthier food options are not cheap today. I've also tried their wraps and bowls at occasion and flavors/quality has been great. Great job Tropical keep it up and we will keep showing up :) read more

Tropical Smoothie Cafe - My detox island green and strawberry smoothies - Juice Bars & Smoothies Near Me - Gilbert, Arizona

I would give them zero stars if I could. I just went through the drive thru and waited 10 minutes to get my smoothie. They are typically slow, but this wait was much longer than usual. The female at the drive thru counter was rude and rolled her eyes at me. She never apologized for the wait and forgot to give me a straw. And their prices have gone up. $8 for a smoothie with poor service? I won't be back! read more

I got a coupon in the saying your 24hours !!! After a long drive to your location i was very upset to find you closed !! read more

Unbelievable I came thru the drive thru 7:00am Saturday waited, circled around, knocked at the door. Lights were off. Called no one picked up. Called again 7:30am to let them know I was there when it was supposed to be open. Katy said she was the manager said she was there and that she clocked in at 7:00am and that our clocks could be different. She said that she would honor me a free smoothie and she would write my name in the book. And I accepted it. So I come to get my free smoothie and no one knows what I'm talking about. This tropical smoothie needs to get it together. read more

after moving closer to this location i decided to give it another try. i went a couple times in the morning and always had great service and food however today i decided to give it a try around 3:30pm and i was sadly disappointed. my chipotle chicken flatbread was the worst i've ever had. i usually always get this off the menu so i know what it's normally supposed to look and taste like and this is not it. it's normally loaded with lettuce and tomato and the flatbread is toasty and crispy. very very disappointed once again. read more

Tropical Smoothie Cafe - normally loaded with lettuce and tomato and crispy on the bread :( - Juice Bars & Smoothies Near Me - Gilbert, Arizona

The smoothies and food are nice, but the employees do not all wear masks. This is irresponsible and dangerous, especially for people making & serving food. I'd really like to rate this place higher, but the lack of care for customer safety is seriously concerning. read more

Says they are open till 9, i walked up at 7:45pm and the doors were locked with two girls inside and no signs saying they closed early.

I know it's hard to work at these types of cafes and everyone has a bad day. That being said I talked to three employees that just hated their life. Idk if there is a bad dynamic going on here, but the service part of it is suffering because of that. Second, the food was just okay, it wasn't anything I couldn't make at home with basic Safeway ingredients. The smoothie was basically Jamba Juice, and the prices weren't that bad. Positives: good smoothies, good prices, quick service getting food Negatives: cheap cheap ingredients, poor customer service attitudes read more

Service was outstanding. The young lady who helped my grandmother and I was super nice and patient. I believe her name was kayla. My grandmother has a hard time hearing and she didn't hesitate to repeat herself 100 times. I gave this location 2 stars because of how hot it was! I don't believe it is okay to sweat inside of a store! We came inside to sit down to get out of the heat, only for it to follow us in! It must've been somewhere near 90 degrees. I spoke to a regular and she had mentioned that it has always been like that, the owner just refuses to fix such issues. My grandmother and I had to leave as soon as we received our smoothies because she was beginning to feel lightheaded. Pls fix as soon as possible. read more

The best thing about this place is the happy hour if buy one get one free. It gives you a chance to try different drinks along with your favorite . If you like avocado the avocado drink is the one for you but it was too weird for me. When you go for happy hour be ready to wait inside or the drive thru read more

Tropical Smoothie Cafe - Happy hour - Juice Bars & Smoothies Near Me - Gilbert, Arizona

Honestly, I love Tropical Smoothie. But the last 3 times I have been to this location, the staff have been so unprofessional and rude each time. Micayla took my order all 3 times, and was rude and short during the interactions. Then when I asked to speak to a manager the girl making my smoothie said "Do you want me to make your smoothie first or get a manager?" I mean, get a manager because it's important. Then, when I finally did get to talk to a manager, I had to wait about 10 minutes, he didn't seem to really care. All he said was "Everyone is new, so I'll talk to them." Such crappy service. Great smoothies and food, horrible customer service. read more

Christina did an AMAZING job and served me with a smile. She deserves all the recognition for being such a positive asset to this company. I hope this reaches the manager of the establishment because she deserves recognition for her hard work read more

Please avoid eating here at all cost, one of their team members within the staff has tested positive for COVID and management choose not to inform employees. It doesn't look like remaining staff plan to shut down and handle the situation properly, only rather continue to work without taking the proper precautions. Please for your health and the health of others avoid this location as much as possible until they take the situation seriously. read more

Went today and order through drive thru , girl on the speaker says to wait to order. Literally waited 10-12 minutes for her to finally come back when she came back asked what we wanted and as we were ordering cuts me off to tell me their kitchen is close! It's like why not say that in the beginning so we could've not even waited that long! She didn't even apologize for the long wait to come out with just our smoothies. Instead Brings out smoothies with attitude. So sad bc this was our favorite tropical smoothie place! read more

Me and my boyfriend went in at 7:30 lastnight and the open sign was off and most of the lights. The girl at the front desk looked like she was pissed that we walked in. Our smoothies has huge chunks of ice and the girls were not friendly at all. Won't be coming back. read more

Always have excellent service and friendly staff! We arrived 10 minutes early before the 2pm "Free Smoothie" on Flip Flop day, and they were kind enough to give us the promotion. Great smoothie, and can't wait to come back tomorrow!:) yum yum. So happy I work within walking distance. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Gilbert, Arizona

See all

This cafe is in the strip mall at Gilbert commons on Baseline Rd.The food is Fresh and healthy.They have numerous varieties of smoothies,i love the fact that the drinks are so delicious even with ingredients like kale,spinach,avocado etc. The Artisan tacos are phenomenal Smoked jalapeno chicken (Grilled chicken, bacon, cabbage, tomatoes, red onions & smoked jalapeño spread in a flour tortilla) Cilantro lime fish (Grilled tilapia, cabbage, spicy cilantro sauce and house-made roasted pineapple salsa with red onions & cilantro in a flour tortilla) They also have salads,wraps and sandwiches on their Menu. The only thing is that they are not very consistent,so it's like a hit or miss. Service is slow (they seriously need to hire more staff) The Staff is Nice and they do have outdoor seating. Cheers! read more

I can't tell you the amount of times I've been there and ordered a Caribbean jerk chicken wrap and then not put the chicken on it.... Check your food every time before you leave that place. read more

This place is right across the street from my work. I started going there because I remembered that they have huge and delicious Chicken Caesar Wraps . I went inside to order and waited longer than my entire lunch half hour for my order. There seemed to be only one girl working and she was doing her best to handle the drive thru and the inside customers. 2nd time, I went through the drive thru, got my big chicken Caesar wrap and went on my way. Perfect. I eat half of it and save the other half for lunch the next day. That makes paying this much not so bad. I don't get super full off eating only half, but I'm trying to not eat a ton for lunch. Fast forward to today, I pull up to the drive thru and sat for a good solid minute before I was greeted. Was told I'd get my total at the window. No problem. Gave my card and paid the $7.54 after tax for the wrap that comes with a little cup of macaroni salad (the side I picked). Upon getting handed the bag, I immediately noticed the wrap seemed small. I get back to the office hoping I am wrong and it's bigger than I think, ready to put half of it in the fridge for tomorrow. Nope, I was right the first time, the wrap is mostly tortilla and there's very little lettuce in it. I would suppose it had the correct amount of chicken though. It was very skinny and barely measured 6 inches. Pretty disappointed . I guess I'll go back to getting a footlong from Subway for $7.82 after tax including avocado and bursting with ingredients. I get stuffed off 6" of that and it's only $3.91 per day when you split it. Even Jason's Deli is a better value for your money if you are looking for a sandwich type of item for lunch. I'm willing to pay more for something when it's really good, but there's no excuse to skimp on ingredients when it's just lettuce. P.S. They always take a while to serve you even though you may be their only customer. It makes no sense at all. Everyone who works there is like 16-19 (19 may even be pushing it. Seriously.) Where is the owner of this franchise and why don't they care to FIX THESE PROBLEMS?? read more

I've just experienced a rather frustrating and undesirable visit at this TSC location I frequent this location in the past and never experienced an issue. The Store Manager's name is Katy and as I walked in with my 2 siblings her and the employee that she was working with gave us a look as if they'd rather us not be in the store, I overlooked that as I do experience that often being "black" in America smh. But granted I figured I would give them the benefit of the doubt (even though body language is 78% of communication). I asked the cashier in the front if I could use the coupon I had, as I'm apart of your tropical rewards program and have used coupons in the past. The Manager Katy told the Cashier that I could not use the coupon because it was only valid for that day, although the coupon did not specify an expiration or that it was only valid for that day. The coupon read as follows: "Beat the heat with this cool deal from Tropical smoothie cafe!! Buy one 24oz smoothie get one for $1.99!! limit 2 per person, must show text to redeem" reading this text did not signify a cut off day or expiration as some of the other coupons conveniently mention. I expressed this to Katy and she still refused to serve us with the coupon. I've never been treated with such disrespect at any of their locations until today and I will not return to this location if corporate doesn't do anything I will never return to this smoothie company. read more

Came by at 7:40. They said the kitchen was closed for the night. Hours say they close at 9. Sounds like someone started side work early and didn't want to continue working. read more