This is my second time going to this location and both time were horrible. The first time my smoothie tasted watered down. This time there were big chunks of peanut butter at the bottom of the cup. Poor service and quality. read more

Tropical Smoothie Cafe - The quality of their smoothies are horrible. - Juice Bars & Smoothies Near Me - Gilbert, Arizona

This place is right across the street from my work. I started going there because I remembered that they have huge and delicious Chicken Caesar Wraps . I went inside to order and waited longer than my entire lunch half hour for my order. There seemed to be only one girl working and she was doing her best to handle the drive thru and the inside customers. 2nd time, I went through the drive thru, got my big chicken Caesar wrap and went on my way. Perfect. I eat half of it and save the other half for lunch the next day. That makes paying this much not so bad. I don't get super full off eating only half, but I'm trying to not eat a ton for lunch. Fast forward to today, I pull up to the drive thru and sat for a good solid minute before I was greeted. Was told I'd get my total at the window. No problem. Gave my card and paid the $7.54 after tax for the wrap that comes with a little cup of macaroni salad (the side I picked). Upon getting handed the bag, I immediately noticed the wrap seemed small. I get back to the office hoping I am wrong and it's bigger than I think, ready to put half of it in the fridge for tomorrow. Nope, I was right the first time, the wrap is mostly tortilla and there's very little lettuce in it. I would suppose it had the correct amount of chicken though. It was very skinny and barely measured 6 inches. Pretty disappointed . I guess I'll go back to getting a footlong from Subway for $7.82 after tax including avocado and bursting with ingredients. I get stuffed off 6" of that and it's only $3.91 per day when you split it. Even Jason's Deli is a better value for your money if you are looking for a sandwich type of item for lunch. I'm willing to pay more for something when it's really good, but there's no excuse to skimp on ingredients when it's just lettuce. P.S. They always take a while to serve you even though you may be their only customer. It makes no sense at all. Everyone who works there is like 16-19 (19 may even be pushing it. Seriously.) Where is the owner of this franchise and why don't they care to FIX THESE PROBLEMS?? read more

I sat in line behind two cars for literally 30 minutes. Then they gave my smoothie to the car in front of me. There are now 4 cars behind us as well. If you can't keep up with orders, from two cars, why even have a drive through? It looked like only one employee, if that's the case she's doing great. But whoever is doing scheduling needs to change some things. read more

I am not a big fan of their smoothies, definitely would rather go to Starbucks/smoothie king/ Jamba Juice! Their wraps and quesadillas are okay (reminds me of college campus food). I like the convenience of the drive through though! read more

Smoothies are delicious but man oh man, every time we go the employees are always depressed and can't even make eye contact. Just tonight the two guys working seemed mad at life and wanted nothing to do with us. I'll stick with jamba from now on. read more

Got the cilantro lime fish tacos and they were bomb. Smoothies are good too. Decent prices and they're open 24 hours. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Gilbert, Arizona

Fast service, like the selection of smoothies. Clean place but music is way too loud! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Gilbert, Arizona

Normally I don't complain to this extent about hair in my food since I work in the food industry and I know it mistakenly happens. However, when an issue is addressed from a customer to the store employees, the employees should handle the matter with above customer service. Especially when the issue involves hair which is a health code violation. Halfway through my first half of the Caribbean Chicken Jerk Wrap when I spotted two long strands of hair in the second half of the wrap . Keep in mind I had yet to touch this wrap. I called Tropical Smoothie on Gilbert & Baseline to notify them so 1)it didn't happen again and 2) I could get a refund. They offered me different options from: a free smoothie next time, remake on the wrap, reimbursement, or free wrap/sandwich next Time. I took the reimbursement which meant driving back to put the credit back on my card. When I arrived at Tropical Smoothie I told the counter guy I spoke to someone on the phone about how there was a hair in my wrap as well as tried showing pictures for proof. He didn't seem to care to see the photo, not even concerned or apologetic. He did the transaction and then had the audacity to ask for my Tropical Smoothie Reward app where he took back the points the wrap gave. It boggles my mind how horrible the customer service was. The hair was a minor issue which I could care less about. What made me mad was the fact that the employees could give two shits that I found a hair in my food. They clearly didn't care how their customers felt. No one ever apologized, seemed any bit concerned, or asked if I wanted to speak to a manager. Their rude demeanor and lack of customer service gave me zero reason to ever come back. read more

Tropical Smoothie Cafe - 1st hair on left side by the beans - Juice Bars & Smoothies Near Me - Gilbert, Arizona

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Ehhhhh.........it was ok. I found my smoothie to be a little lack luster. It was a green detox something. I did poop quite a bit later that afternoon, so I guess it did it's job. It worked! Just the taste was a bit on the bland side. read more

Smoothie machine is constantly broken. Hours online are listed as 24hrs. Called corporate a couple weeks ago and was assured that these issues would be addressed. The website still shows 24 hrs and the store is closed. Too bad because when one of the two people working actually gets your order right it a good place. Jamba Juice doesn't open until 6:30am so it's a lose lose for those who work early. The other store is open from 700:00-900:00. That's good to know. read more

Tropical Smoothie Cafe - People actually check before wasting the time to drive to your store. And 700:00-900:00? The baseline location is not 24 hrs. - Juice Bars & Smoothies Near Me - Gilbert, Arizona

very good customer service. my order was ready in a relatively quick amount of time. one of the cleaner locations I have been to in my travels as I'm on the road across the country frequently. if I'm ever in Mesa,AZ again I would definitely visit this location. read more

One day each week on my bicycle commute to work I allow myself the privilege of a mocha madness with added whey protein. It never fails to be a delicious treat! This place is virtually unknown but it's really good. read more

Tropical Smoothie Cafe - Mocha Madness with whey protein!!! - Juice Bars & Smoothies Near Me - Gilbert, Arizona

Ordered a pomegranate plunge, color was very light pink, was like they never added any pomegranate. Had no flavor whatsoever, my least favorite location for Tropical Smoothie, won't be back, ever read more

Rude employees. Looks like other customers would agree with me just by reading the other negative reviews. Smoothie is decent though.

My smoothie from this location was extremely watered down, the guy who was making the smoothies was putting mostly ice in all the smoothies with barely any ingredients even though they are definitely charging for all the ingredients. Definitely not worth the money. If you want a smoothie just go to Smoothie King instead. read more

When we arrived, the clerk never looked up to greet us, merely mumbled, "welcome in" while he kept attending to what is the most important thing in any food service restaurant....cleaning or restocking product. Silly me, I thought the CUSTOMER was the most important thing to a business to stay in business, especially a NON-ESSENTIAL food establishment. Once he finally tore himself away from what he felt was more important than customer service, he mumbled, "will this be cash or card?" NOT, "What can I get for you?" Or "How can I help you?" (RUDE!) ordered a 3 cheese and chicken quesadill. My Husband order the Avocado Grilled Cheese. Both food items were sub-par in flavor & quality. BTW, "avocado" is the fruit, cut in pieces or slices, what you are putting on that sandwich is GUACAMOLE. That's smashed and condiment form of the avocado. You should stick to what you know, making smoothies, NOT food and shut your dining room doors and only use your drive up window so none of the FOUR people getting paid to be there have to interact with other human beings cause they SUCK at it! read more

You have to wonder how this place stays in business after reading so many of the same type of stories in the reviews. I have been here several times and until the other night I had no complaints. We ordered 2 smoothies online and was charged full price during the 5-7 pm period. When I went to their website and emailed them asking why I was told via email that someone would contact me soon. Still waiting 2 days later. It's a shame cause I like the smoothies but don't think I will be coming back again. It just seems like they haven't made any attempt to fix the issues read more

We just had the avocado smoothie and the Cesar wrap and both were delicious!! It was about 2 pm Thursday Sept 24. Both recommended by the polite girl at the counter. Everyone wore a mask. I'm heading back that way today so stopping in for another smoothie and grabbing a couple extra. read more

The location is far enough outside of the busy chain of restaurants. Clean and open atmosphere. The food is fresh. Great variety of sandwiches, salads and smoothies. I had the chicken pesto with kala salad. Great-tasting favors. Easy parking. Fast service. Good music. Friendly. I've only been here once, but plan to come back and try more off the menu. read more

I was really excited to try this place but the customer service was god awful. The smoothies are good but I don't think I'll be back.

I love the smoothies here but this location has the worst customer service. We've been here more than once and the first couple times we just figured they were having a bad day but every single time we come here everyone is so unpleasant. Nobody is ever smiling or engaging, we never get greeted upon entering and when we're checking out the guy who is there like all the time can't even look at you when he's ringing you up. read more

Way over priced and stupid. Been here like five times just keeps getting worse smh. Watched a female worker go into the men's room. WRONG. But I would probably still come back read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Gilbert, Arizona

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This was my first visit here and I was impressed. It was a free smoothie night, I was greeted cheerfully at the door by and enjoyed all the workers decked out in Hawaiian leis. They had the free drinks prepared and ready to hand out so there was no wait, and my nutritional questions were answered with a smile. I would definitely return for some of the yummy looking menu items. read more

They take forever if you try to do drive through. I was waiting for 15mins to give my order to them and another 15 mins waiting for me to pay them. This place overall is just waste of time if you're in a hurry to go. Especially when you only have an hour to eat. read more

Every time I have came here there's no line yet I'm waiting forever, first time I waited do long, with no help I left, , this time I tried paying with a $100 in drive through, as I was waiting for 10 minutes looking for a sign stating no bill over $20 or something there was not a sign, but JUST SO EVRYONE KNOWS THE CAN'T TAKE $100 BILL read more

I am obsessed with the health nut made with splenda and whey, it is so good. The staff is friendly and this restaurant location is always clean. The only downfall is the side fruit is usually not ripe or the fruit medley just tastes weird. read more

The staff has been great! Always friendly and is always willing to recommend choices!! Their new items on the menu like the super grain bowls are very delicious read more

I accidentally sent my order to the wrong location the OWNER of this location answers gives me a refund but instantly hangs up even though I had questions and was very friendly. I call back and is placed on hold even though I requested not to be and then was hung up on. This OWNER answers the THIRD time AGAIN and I ask is their a manager and he says I'm the owner in a rude tone and then I said excuse me I'd like to make a complaint about you end of the story i just wanted my questions answered and he's very rude and didn't even care will never do business with any tropical smoothie cafe again ! read more

Good food and smoothie, terrible service! Shouldn't have a drive thru and 2 associates trying to get it all done... I'd suggest corporate takes a look at this! read more

I have always enjoyed the smoothies and healthy food from Tropical Smoother. I absolutely love the Jamaican Jerk sauce on the wraps and the Smoothies are better priced and healthier than this from Jamba Juice. Although they are usually around $8-10 for a meal I still go often because of the quality. I'm grateful for places like these so we aren't all stuck eating fast food on the daily. read more

I have been coming to this location for the last 3 years. I love the concept and for the most part I'm satisfied. My problem is there is only one person who is decent at making smoothies. I feel as though they all should be able to make the same smoothie the same way. I'm in the beauty and fitness industry and consistency is key. Normally I go in when Katie is in because she knows the proper way to mix a smoothie so it has flavor and not gritty. Today I went in and she wasnt there and I started to walk out. Then I said just let me give the other girls who are here one more chance. I went back in and ordered a very basic smoothie and it tastes like water. No flavor no ice just liquid peanut butter. I didnt want to take it back as this would be the 7th one this year so I just left and tossed it. After spending 7 bucks in a smoothie and a $2 tip I'm underwhelmed. I have been contemplating not coming back at all but its the closest to my house and I actually enjoy here more then other places. I would recommend a smoothie making training so staff can be more consistent. If not I'm definitely not coming back because there is no guarantee I'll get Katie. Please owner manager who ever reads this I'd like to remain loyal to your business yet it's been very hard. All of this said with love!! read more

A great little gem! Jersey Mikes has always been 'meh' for me, so I decided to try this place out. The hummus wrap was delicious and the smoothies looked amazing. I will definitely get one on my next visit. The lady at the counter was very nice and helpful too. :) read more

Got the detox Smoothie- lowest sugar and calories. No one else in the store, super quick and yummy! Love that there is only 1 size. Will be back! read more

The food is good and fresh, but I left hungry and it its WAY over priced. Won't be going back...

We waiting in the drive thru for over 30 min! Hire more employees! Over priced smoothies, long wait, but ok customer service. read more

It was good just didn't like how the cashier didn't ask what size and gave me the biggest one there was which ended up being a little too much for one person read more

Smoothies and food are delicious, but drive through wait times are long. If you're third in line, be ready to wait at least 20 minutes.

Honestly I love their smoothies, but for some reason this location is slower than a snail stuck in molasses. There only ever seems to be one to two people working and either way inside or drive thru takes at least 20 minutes to get your order. Absolutely absurd. read more

My daughter loves this place. Wraps she lives, smoothies of course. A little pricey but really good.

Yummy. I had the immune boost for an illness the other day with probiotics added. Delish. My new favorite place!!