Wow. I've been in line for 10 minutes and still have two cars ahead of me. I would have left without my already ordered smoothies, but I'm sandwiched in with more dissatisfied customers behind me. Terrible business model, no smoothie is worth the wait or carbon footprint. Clearly they don't have the secret shopper from my drive thru days. Yikes. I work down the street but will never return. To edit: they just got my order wrong! Two smoothies straight from the menu. read more

We just went to Tropical Smoothie because my wife said they had the avocado smoothie. I was craving ice cream but we figured going there would of been a better option. Everything was fine and dandy till we got to the drive through. Sweet mercy that took literally 15 minutes (we timed it) to get out smoothie. I appreciate the fact they use natural ingredients and what not but that is a little too much. The smoothie itself was pretty dang good and they come in a good sized 24 oz cup. The price isn't too bad considering the above statement and its 24 hrs (don't see smoothie places doing that often). If it wasn't so good I would of left a 3 star because the wait is redonkulous. read more

One of the best smoothies I have ever had. Hot the kiwi strawberry. Yummmmy! I see other complaints it took to long. Did have to wait a bit for the person in front of me but as soon as pulled up mine was ready. read more

Was craving my beloved cranberry truffle so my hubby and i decided to stop by this location. First let me say the two girls working today (9/23 @ 11:37 am) are rude, they have no customer service skills AT ALL!! Idk what they made the smoothie with but it was absolutely GROSS! Tasted nothing like the usual cranberry truffle i normally get at different locations. It tastes as though the dairy product ( yogurt) was rotten. I drove back to let them know and the young lady argued with me (clearly irritated) that there was no way it could be rotten because they check things daily. I stated that maybe she could taste it ( not with the straw of course) so she could see what I'm trying to explain. She said no she couldn't do that (which i understand). She ended up making me a different smoothie. As i waited i started to type this review. The other young lady there prepared my smoothie and set it on the other side of the counter and walked away. Not a word to me , they both turned their backs and went on doing other things. A few seconds i wait(as I'm not this only person in the shop and i didn't want mistakenly take someone's item) i ask if that was my smoothie. With out turning around to acknowledge me she says "yes". I found that to be very rude ! And i see why this place as such a low rating. I'll pass on this location from now on. read more

Not sure why such a low rating and what people are looking for in a smoothie shop.. my order was made fast and the girls at the counter were nice and helpful.. smoothies were good too! read more

Everybody is so slow and unapologetically rude here. I wouldn't mind waiting 10 mins for my drive through food if the customer service was even just decent. They jam their hand in your car for payment, announcing a total without any "hey how are you?" Or any sort of courtesy. And good luck getting an order correct. I have had multiple awful experiences here, hoping that at some point they could get it right. So far, super disappointed. read more

Service is not good at all, it takes 10 min to get your smoothie. We also had a dollar off coupon which they refused to take. When we wanted to order I wanted something with just coconut and pineapple and they told me I could not do that for whatever reason. read more

Friendly customer service this morning and after being an idiot and driving off with my smoothie on the roof of my car because I forgot it and was buckling my little one in her car seat, I came back and the associate remade me another one. Much appreciated! read more

30mins in the drive-thru, avoid at all cost. This is one of the slowest places and the guy Michael has no urgency and no care in the world. It doesn't take 30 mins for smoothies. I think he's making customers wait on purpose!!! read more

I used to really like eating here and enjoyed the smoothies as well. Recently I went for a visit and got a hummus burritos which was ok but the smoothie came to be disappointing. I got a detox on and I'm not sure why it wasn't tasty as I drink smoothies on the regular. The next day I got a hummus Bowl which I would give a 3/10 rating. I asked for extra rice and beans but 90% of it was lettuce. I just feel like I did not get my money's worth. I got an avocalada smoothie that I used to absolutely love but this time around it tastes like something I did not recognize. It's possible that it may be because I added a matcha supplement but I'm not sure. Customer service was great, but food on the other hand was not read more

The staff chatted in the corner for 10 minutes with line of people behind us. We had to call out for their attention for them to take our order. Then they glared at everyone while slowly preparing the smoothies. We should have walked out. read more

Why does it take over 15 mins to get two smoothies?? Still had to wait a few more minutes to get my other smoothie. Oh that's because the employees are too busy messing around and not making drinks. Is there only one machine??? Should not be taking over 20 minutes now. Still waiting. This store is Not worth my time. read more

They literally take over 15 minutes to make a simple smoothie order. I am always stuck waiting in the drive thru line, bored out of my mind. Several employees are waiting around and they have horrible service. read more

Where is management!? It was over 100 degrees in here in June. The soda machine has been broken for over a week. And today their toaster was down so they couldn't make food. Seriously? If local management can't fix this, regional management needs to step in. Sorry excuse for a restaurant. On the positive side the employees were nice but I felt sorry for them working in that heat. read more

Dude sounded like he was disappointed in me and my family and they weren't even in the car.

Waited 30 minutes for a smoothie and when I went over to see what was happening (because there were multiple people who were behind me in line and they'd all gotten their food and smoothies already) the girl working was incredibly rude and gardly apologized or said if anyrhing was wrong. Her reaponse was "oh, we're just really busy" and walked away. Everyone else got their food and smoothies walked over to them and mine was slammed on the counter. Needless to say, I will not be back and will dissuade anyone else I know from going. read more

Sadly can't even give 2 stars. Was only person in shop initially. 2 ca a in drive thru. Ordered 2 kid shakes and 1 regular. Waited 18 minutes to receive the three smoothies. Then the regular smoothie was the wrong kind so she had to remake it. Waiting 20mins to get out the door. SMH read more

Drive thru is horribly slow, the people working here need to listen better when taking orders. VERY DISAPPOINTED....

This place is the slllooooowest place on earth!!' I have been sting in line for 20 min and still haven't moved just for a damn smoothie!!

I order two smoothies, we paid 10+ just to taste blended up ice and a hint of more blended up ice. The kid that made our drinks looks like he was 16 and didn't know how to make a proper drink. I am not one bit happy read more

Wow! I've been to some slow drive thrus before but this one takes the cake. 35 minute wait for a smoothie and a sandwich.

How is this place still in business? In addition to having the absolute slowest service they're always out of everything. Order a Peaches & Silk on a Wednesday afternoon "We're out of peaches right now" order a smoothie with coffee "We're out of coffee right now" in the miraculous event that they have the ingredients to the smoothie you want, expect to spend 30 minutes waiting even if you're the only person in line at the drive through. read more

I agree with Riley M. below and witnessed how they served her.....I was there with my two kids, 2 & 7 for about 50 minutes! They never did take off my 20% off text coupon I showed them. Then they were giving people their orders who had ordered after me. It was warm inside so they had a fan going on the floor that had big enough openings in it my daughter could stick her fingers in it. Also noticed there fountain drink machine was out of order. So, you either had to order a smoothie or get warm water out of a canister they had next to the machine. I guess they don't want people coming back to them, because they never did offer anybody an incentive to come back regardless of their poor service. All we got was, "so sorry I forgot your order and here you go." read more

The smoothies are great. The service is abysmal. I pulled up at the drive thru 25 before I had to work. (I work across the parking lot). There was no one in front of me. I was asked to wait to give my order. Almost 10 minutes. I ordered paid and had to wait another 15 minutes. Needless to say for 1 smoothie and I was late for work!!! BTW there wasn't anyone in the cafe either. The worst service ever. And they were rude on top of it all. I thought it might have been a bad day. A few days later I tried it again. The same thing happened. McDonalds is cheaper faster and MUCH better service. There are plenty of people looking for work. Hire people who give a damn about customer service. If you dont, you won't be around. read more

The wheels have completely come off at this location. I used to frequently eat here and now there is absolutely no consistency with the food quality. The other day they switched out feta cheese for blue cheese and my wrap looked like it was made by Helen Keller. The employees are completely disorganized and there appears to be no management. Definitely not worth the money or the long wait. read more

It is nice that they offer their smoothies with Splenda. There are many options under 250 calories and they're even 24 oz, not 16 oz like Jamba Juice. read more

Grew up going to this place & LOVE the food and smoothies but HATE the staff and just how incompetent the staff seems to be with small requests. On several occasions, while going in I've requested that vegetables be removed from the sandwich I order and while the same person who takes the order makes my food, she ignores this request. The staff is does not have manners, just constantly seem like they could be doing something better and when I am ordering something I am bothering them. I'm sorry for interrupting what seems to be the time you gossip. No surveys available online, no contact numbers on receipts. The meal is a little pricier than most fast food places so decent customer service would be appreciated. It's almost worth it to drive the twenty minutes out of my way to go to McDowell & Power. Do not go to this location if you plan on alternating your smoothie, sandwich or have food allergies, the staff just doesn't care. read more

I love their smoothies but not with their food. A couple of my co-workers ordered their flatbread and wraps and both weren't happy with their order. The one in Power & baseline, both, said had better food. I have yet to order their food since I haven't receive a thumbs up from anyone but will definitely come back for their smoothies. read more

Our experience here was awesome! Great customer service and amazing drinks. The young women and young man were super friendly and went above and beyond to make sure our first experience at Tropical Smoothie Cafe was delightful. Definitely coming back! read more

I love this place as I frequent it regularly for lunch. They have great smoothies and sandwiches and wraps. My only complaint is the time it takes to make your order. I have waited up to 20 minutes in line waiting for my order. I love the staff and food though so I keep coming back. If they sped up the orders I would frequent here more often. read more

If you want a light, healthy, and tasty lunch this is the place to go. There are plenty of options for sandwiches, wraps, salads, and smoothies. They have a lot of flavors for their smoothies and they all taste great. I love the coffee flavored ones. If you are too tired and don't want to get out of your car, they have a drive through for you. The service is always nice and the place is even great for a study spot. read more

The drive thru was very slow today. I waited so long, I got out of line. So did the person behind me.

Horrible drive thru that is supposed to be 24 hours, I go in the mornings to get a smoothie before work and no one is at the drive thru to get my order. Why advertise your 24 hour drive thru when no one is in there. The service is barely average when your in the drive thru anyways. read more

Never again! They took so long making the food that I had to just leave so I could get back to work. The guy making the food was even walking at a slower pace than a 105 year old. When his co-worker asked if he need help the guy just shrugged him off and said no I got it. Now I'm at work having to order grub hub so my blood sugar doesn't tank. Corporate really needs to look at this place it is just a really poor reflection on the company name. read more

Terrible food and service. Spent 25 minutes waiting for food and got yelled at by other customers for blocking the drive thru waiting for my food! Sandwich wrong and brown lettuce and smoothly all chunky. Need help badly. read more

Tropical Smoothie Cafe - Nice brown lettuce! - Juice Bars & Smoothies Near Me - Mesa, Arizona

This used to be a good place to go, but the quality of food and service has deteriorated significantly. Tonight in the drive thru I ordered a chicken salad sandwich. They gave me half a sandwich and there was barely any chicken salad on the sandwich. They tried to cover this up by adding a lot of spinach. When I complained, they said I had ordered half a sandwich to which I said no I did not. Then they didn't understand I was also upset about the quality of the serving and amount of chicken salad. They didn't apologize, instead these young boys showed me their 'recipe card' to explain to me the ingredients in the sandwich. They did not comprehend that I wanted what I had ordered and wanted to get a sandwich like I used to get from this place. Their solution was for me to come back three days later and they would make me something. No apology, no offer to fix the problem. In addition to this, I watched them make the smoothies. They are 20% canned fruit and 80% ice. Not worth the money. This place is just a rip off and management doesn't even seem to care, as the many bad reviews show. read more

This place is so slow, I can understand why no one comes here and it's always flippin empty. These girls can't move to save their life, 20 minutes for a smoothie and there's me and one other person in here. Screw this place. read more

When my wife and I started to go here last year, when we moved into the community, the smoothies and service were great. We enjoyed their smoothies a few times a week. Over the last year we have noticed a nose dive in both service and quality of the smoothies. It reached its tipping point a month ago when they said they didn't have any kale or spinach on hand for smoothies. Really? You couldn't go across the street and get some. We left without ordering. We dared to try them again last week and were surprised with a return to good service and a yummy tasting Avacolada smoothie. Then tonite was the last straw. After being ignored at the drive up window for at least 10 mins we were refused service very rudely. So we are done. We would love to be be frequent customers and we love smoothies and healthy food. But this place has terrible customer service and inconsistent food quality. We cannot recommend. read more

Really bad smoothie and service today. The worst I have had at that location. I would suggest avoiding this location until the owner takes notice and makes changes. read more

Won't be coming back to this location. Last Monday morning I was in a hurry to grab breakfast and I ordered a smoothie and plain bagel with cream cheese. First of all got a bagel that was I believe onion. Definitely not plain but I was hungry and in a hurry so I started to eat it. As I went to start eating the second half I noticed there was green mold on the second half. Who knows how much mold was on the first half i had already eaten. I went back through the drive thru to inform the staff and one of the girls took the bagel from me. Maybe so I wouldn't take pictures of it. I got offered a free meal but after this experience and reading another review I don't think I will be ordering anymore food from this tropical smoothie location. read more