Lately I have been receiving not-so-smooth smoothies as nearly a third of the cup is unblended ice and fruit chunks. This just has been a gradual inconvenience as the straw provides is just a liquid straw which clogs with the chunks. There never seems to be enough staff and the member which also is never the same person seems to leave the blender operator hanging solo. This may be a quality issue due to one person solo handling smoothie orders stressing quality. The smoothies however are delicious even if they eliminated some superfood classics. read more

If you feel like being ignored first thing in the morning but then be greeted with a rude attitude this is the place to go!! Then to be told people keep coming in so she can't get her prep work-job done because she's by her self really sad. If your that busy Get the girl some help!!! read more

Was made the wrong wrap for take out. Food took 10 extra minutes (30 minute wait time), a piece of chicken was raw in the wrong wrap. Smoothie was good. read more

I came to Tropical Smoothie Cafe it was just closing but Kayleigh let us in and her and R'Ryana helped us they went up and above to help us . My friend is disabled she really wanted a Smoothie. She was in a motorcycle accident and lost half her skull and has a problem thinking sometimes. But they treated her very well. And made her happy. So I wanted to make sure everyone knows how nice they ate here. A+ Service.. thank you read more

Before I talk about the food, let me say their menu is so confusing and they don't list half of the items they put on their wraps or sandwiches. For example, when I went in I did not see any menus besides the board behind the counter. I ordered a southwest wrap which had no description of anything that was in it. When I got it it was completely smothered in sauce. This place is disguised as a healthy alternative but the truth is they aren't healthy at all. Their smoothies don't announce they are juice based which adds tons of sugar and the green smoothie I ordered tasted like apple juice. I hope the establishment considers some healthier options for smoothies. read more

We ordered lunch for the office online and instead of a Thai Chicken Salad they gave us a Thai Chicken Wrap(the receipt clearly said salad). And the 2 Avocolada smoothies tasted terrible and 1 wasn't filled to the top as they usually do. It was an inch low from the top of the cup. We concluded that the drinks were missing the pineapple. When we tried to call the store to let them know of their mistake, the line was busy.....we tried calling them for 10 minutes, and the line was constantly busy. One of us then had to drive down to the store-only to find a sign on the door that said they were temporarily closed due to staffing problems. This was less than 15 minutes after we got our order. This was a waste of time and money. I'm not sure if we will go back again read more

First time stopping in here and was greeted by Adriana Lilly and Cori who helped me decide what I wanted. They were even more amazing than the smoothie! (Highly recommend the pomegranate one) read more

This place is tasty and I enjoy the deals! Today they had any flatbread and a side for $5. I tried the Chicken Pesto, it was very tasty and loaded with pesto! A Sunrise Sunset smoothie to go with it, very tasty, but also tart (good for my taste tho) service was ok....the cashier kept interjecting as we were going back and forth with what to order, she was not even offering suggestions, but was more so interrupting....there wasn't even a line or a rush. I like that they have several good options as well as smoothies for a nice variety! read more

Customer service was horrible, didn't even acknowledge me when I came in after waiting for a call in order after 30 mins. I'm waiting patiently for them to come help me. But I feel I was getting ignored intentionally. I was at the front of the line for over 15 mins just to tell them I had a call in order. Never will be goin too this location again read more

Came in randomly because on the way to Ikea.. the wife woman decided she wanted a damn smoothie. The place was clean, and smelled good. I ordered a chicken pesto flatbread, and a berry smoothie for myself. Then some other smoothies for wife and kiddos. The prices here are very reasonable. My sandwich came out first.. I kind of expected it to suck.. but whoa! It was really good! Smoothies were out soon after, and they hit the spot as well. The service was wonderful too! I left feeling really good in every way. read more

Service was a little hurried and hectic but the end result was A+!!! Happy hour from 5 - 7 PM is buy 2, get 1. Such a great bargain for smoothies. Even before happy hour the prices are really good for the sizes you get. I loved the avocalada smoothie with mango instead of pineapple. I can't wait to go again. If it was close I imagine going every day. read more

You get an entire breakfast in a cup for the price of a burger, it's awesome. All natural, away from the fast food culture, FAT FREE. Food in there makes you feel good about yourself and what you put inside your tummy. Keep it up Tropical S. read more

This location is clearly headed in the wrong direction. I placed an order of food & 3 smoothies via the App on 8/2/22. When I arrived I saw the food was ready but no smoothies. I grabbed the food & moved to the closest table to wait for the smoothies as I assumed they were still being made. After 10 minutes and no smoothies I went & asked when they were going to be ready. The employee looked at my receipt and told me they were out of strawberries & pineapple and couldn't make any of my smoothies. I told them I would like to be refunded but no one working there knew how to refund me because my order was "through the App". I asked to speak with a manager but the manager was not there. I was given the cell number of the manager whom I called. He told me he only worked there part time & today was his day off and gave me the phone number of the district manager, Jessica. I called Jessica that day & left her a message but still haven't heard back. That was 3 days ago. I also sent an email via the Contact Us portion on the Tropical Smoothie website (so whomever responds to this post don't tell me to contact you via the website because I already did) & sent an email to the account listed on this location's Facebook page. I have not heard back from anyone and I still have not been refunded. This is unacceptable! Why would you allow people to order & pay for items you can't deliver?!? This is stealing and I see by other people's posts that I am not the only person who has dealt with this recently. read more

I live a few miles away from this location . Every single time I order something from here the taste is off. I have no idea why I assume things will get better here lol . Yesterday I drove up 7/30/22 9:am , online said OPEN I get there and their closed ... no signage or nothing . Smh GET IT TOGETHER OR CLOSE THIS LOCATION. read more

I always order a peanut butter cup smoothie either in the morning or after the gym and for some reason 95% of the time it is terrible. It is always super icy and has chunks of peanut butter because it is not blended enough. Not sure what the employees issue are with this smoothie but it is very frustrating consistently paying for a smoothie and it never being right. read more

DO NOT SUPPORT THIS PLACE i have always loved tropical smoothie before my most recent experience. Seeing how these managers talk to these young girls working is unacceptable and degrading, talking to people like they are dumb will make them never want to work for people like you ever again! I have been a manager at a similar chain for over 5 years and the behavior i saw from these people today was disgusting! Respect and proper training goes a long way. I hope all of the girls who work here can find a job that actually values them! Shame on you tropical smoothie. read more

Ordered "beach bum" last week. Pretty good, decided to come back for another helping. Didn't taste at all like the first week. Basically just a plain strawberry/banana shake for $6. Edit: just don't get white chocolate in any of their shakes, you won't taste it. Waste read more

Horrible place, if this place knows that is in a prime location you would think they would hire more staff. There's a regional manager making smoothies while there's 1 worker in the kitchen making sandwiches. Come on workers get with it. I'm utterly disappointed in the staff, poor communication, poor service. This place is Heathy but HORRIBLE in service and staffing, the cleanliness is at it's worse. Recheck the grade. This place is not an A rating. This place should be shut down. Unprofessional and I'm disgusted. .. read more

Tropical Smoothie Cafe - Dirty place - Sandwiches Near Me - Tempe, Arizona

See all

We are big tropical smoothie cafe fans, however the service at this location is lacking attention-to-detail. They were very fast to get us our order, however our two pomegranate smoothies turned out to be two strawberry bananasThey offered to take it back and correct, however we're not fond of waste & are fine with strawberry banana. We probably will just avoid this location and stick with our regular spot. [EDIT]- we gave this location another shot and once again they gave us the wrong smoothies. I think strawberry banana is all they know how to make. Not going to waste anymore time on this location. read more

This place has the potential to be great. However they understaff in the mornings. There is one guy working and it takes about 15-20 minutes to get your order. They could really make additional revenue with additional staff. I have watched 3 people alone get out of line this morning. How many people do you think have never come back because of this? It might be a slow road up but I would believe this would be a worth while investment to add 1-2 morning staffers. Update October 4th 2017. 1 lady working and a 23 minute wait from order to table. I've now seen two people leave without ordering and another leave because they couldn't wait for the food. When will management learn that good customer service builds good reviews and a better customer following. I'm getting to a point where I might open a Jamba Juice across the street just to not deal with this crap and end everyone's pain. read more

I do love tropical smoothie but came here on Friday. Me thinking it's gonna be open. Nope... No note on the door . Website saying it's open? Not sure what's going on with that. In the time from me sitting in my car 6 other people walked up. Sorry but waste of time. read more

I've been to many different TSC locations but this has to be my least favorite one that I've ever been to. Now let me explain why. The customer service is absolutely appalling. They're severely understaffed which causes long lines, insanely long wait times, and lackluster smoothies. Every other TSC I've gone to has at LEAST 6 people working at once, cranking out items like there's no tomorrow. This one, on the other hand, is usually a ghost town and it's pretty obvious why. I stopped here on my way to work and placed an online order to ensure that I wasn't late. I walk in a few mins after my expected completed time and my smoothies weren't even started! The lady made the woman's smoothie order in front of me (4 smoothies) before she even started mine, which made me late for work. On top of that, I received no apology. AND the smoothie was so much more sweet than I've ever had before. It was terrible! If you want TSC, do not go to this location. There's a reason why it's not even 25% as busy as all the other locations. read more

Bummer they don't allow almond milk instead of water the smoothies are always too watery and almond milk actually made it taste like a smoothie. Probably won't come back after the managers decided not to have almond milk anymore :/ read more

Store is a mess, crates and boxes in kitchen and customer area. Ordered on line, still waited 20 minutes after I got there and the store wasn't busy After all of that, smoothie was made incorrectly. Won't be going back to this location. read more

I had a great experience at this location with my gf yesterday. The staff was really nice and our smoothies were made perfectly. I used to work at a tropical smoothie in Mesa so trust me when I say they are making quality. read more

I was super excited that this location was 24 hours so I could grab a smoothie and a salad after my nightly work out. I got my salad to go. When I got home, I took a couple of bites of my salad and looked down and saw a dead fly in my salad. I am disgusted and never coming back to this location. UGH. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Tempe, Arizona

I tried this place out for the first time this week. My husband and I are fasting with our church so we can only drink liquids. All other smoothie shops. Ear us were closed at 8PM so I found this one on Yelp that was still open (until 11PM daily!!), we have been back every single day since Bahama mama and avocolada are a must! read more

I've been here several times with lackluster results. Dirty dining area, poor customer service, slow service, etc.. Today I risked it again and ended up being so pissed I stormed out of there with my wilted, cold wrap in hand. Never again. I approached the counter and order a buffalo chicken wrap and asked what they had to drink aside from smoothies. I didn't see the fountain drink machine where it used to sit in the lobby and I didn't feel like pounding down a calorie heavy smoothie as a drink along with my meal. The employee said they had nothing BUT smoothies. I said "Not even water?" and he said "No, we ran out of water bottles several days ago." (Hold up, you guys ran out of water bottles several days ago and nobody has made any attempt to get any more since then? In several days? Even go to a local grocery store and buy a few cases...?) So I order my wrap, with no drink, and the cashier tells me they'll bring my food out to me. I say thanks and I tell him that I will be sitting in the outside seating. (I really had to take a phone call and I didn't want to be rude to the inside dining room patrons by doing it there.) I sat outside and took my call and it lasted 20 minutes, in that time nobody brought a wrap out to me. Finally I came inside and sat and waited another 10 minutes... Eventually I got up and asked where my food was and the cashier walked into the back and in my line-of-sight asked the cooks where my buffalo chicken wrap was and I saw them point to the top of the kitchen shelf...he reached up and pulled down my wrap and sheepishly brought a cold, soggy wrap to me. Nobody brought my wrap to me as promised! Additionally, when they realized that someone hadn't received their food (or more like hadn't been "brought their wrap") they didn't even make an effort to keep calling that customer's name *occasionally* to try to locate that customer. (Hint: Nobody drops $8 on a wrap at lunchtime and then just wanders away.) No, they just shoved my wrap on a kitchen shelf and forgot about it for 30 minutes. Grrr... So at this point I'm late getting back to work, I'm thirsty and I'm furious. I took my ridiculous cold, soggy wrap and left. I get halfway to work and I open it at a red light to start eating it in my car and that's when I realized that they took the time to shove 2 different glossy, color printed promotional ads for Tropical Smoothie Café in there, but they didn't give me a single napkin ....incompetent donkeys! read more

I used to come here for lunch and decided to get a Chai banana smoothie. The guy who was originally helping me, informed me it was a seasonal smoothie however could make a banana peanut butter smoothie. I was totally fine and happy with my order until the Manager comes to the cashier and makes a HUGE scene. He literally yelled at the guy making the smoothie, telling him he can't make the smoothie and to drop everything. The Manager has no professional skills at all and made it EXTREMELY uncomfortable as he yelled at his employee. I cancelled my order and left the place, never again! I take it making a banana + peanut butter smoothie needs to be approved by corporate in order for these guys to make it. The Manager at this location is totally rude and has no customer service skills at all. Seriously, what smoothie place doesn't make or customize a smoothie/drink to the customer's liking? Good luck staying in business! A few locations I highly recommend besides this place - Nekter Juice Bar, TeaStreet, Pomegranate Cafe, and Bahama Bucks! read more

I have been in search of new smoothie places because Arizona is just a smoothie induced climate!! Nothing like a refreshing drink full of protein and nutrients that is light on a hot night! For the most part, the people working there seem to be all over the place. I have seen the manage a few times and a lot of different people making my drinks as of late. It seems to have high turnover. Beside the staff, I find the drinks to be perfection!! There is only one size and that size is large!! When I'm in a dessert kind of mood, I get the peanut butter cup. Seriously, that thing is better than a shake and I am totally a shake girl! They have a diverse variety of ingredients and offerings for everyone! If you want a good deal for your money and you don't care about customer service, this is the place to go! read more

Leaving a review just for the exceptional customer service specifically from the employee, Lily. She had a bubbly, personable attitude and was quick with my order and made the smoothie herself and it was exceptional!! I enjoy whenever she is working because she's seriously awesome! There should be more employees like her in the food industry! read more

I HAVE FALLEN IN LOVE WITH THIS PLACE! I go on my way to work, and just love all the different smoothies that they have. I think I have almost had everyone on the menu and I love adding the extra goodies like Spirulina or Whey Protein. The person who owns it and their staff are hard working and put alot of effort into there stuff and you can taste the results. Every sandwich on the menu is entertaining and not boring or the same ol same ol. The bread used on the sandwiches is very fresh and soft as well. The flatbead sandwichs are good too. My favorite is the island combo where you can get half a sandwich and a smoothie for 6 bucks. Just awesome. oh, and also pick up a club card. I have gotten a few free smoothies already. read more

Go to another location. Don't eat here! Literally the worst tropical smoothie location in Arizona. The cashiers must be from the Hills Have Eyes casting or they just are stoned beyond belief. They mumble and avoid eye contact every time I order. I thought it was just the cashiers that were bad, but the management might be even worse. Aside from awkward jokes and taking 18 minutes to bring out my ONE sandwich, I now understand why the front line employees are like sacks of potatoes - they are trained by these God-awful managers. My smoothie tasted like ice with a splash of spinach. I ordered it from other locations and it was fine, but of course, this location messes that up too. I'm sad, since this is the nearest location to my home, but it's worth driving a few miles to get away from this disaster. I really hope they can close down or change management FAST. read more

We stopped here to cool off and grab a drink for lunch! I know they clean with bleach but as soon as you opened the door, you were slapped silly with bleach smell. The staff that took our order was nice. We stay there talking for a little. I don't know if it was the manager or who, but he seems very unprofessional. Loud and a little obnoxious. But the smoothies were good. read more

Absolute best smoothie ever. Almost everywhere I go is loaded with sugar and carbs. Here you can do Splenda instead and cut down on sugar but not flavor. They were very friendly and delicious smoothie. Will come again! read more

Anna is such a sweetheart!! We were thinking of trying something new and asked her about the avocado smoothie (which has avocado, coconut, lime, spinach, kale, and some other ingredients) and she said it is a must try. She even offered to make us another smoothie if we didn't like it. Her customer service is amazing and we will definitely be back :) thanks Anna! read more

Tropical Smoothie Cafe - Avocado smoothie - Sandwiches Near Me - Tempe, Arizona

takes workers four hours to make a single drink and workers don't say hello overall bad

I seriously love coming into TSC. They make that other place (jamba juice) hang their head in shame. When I lived in Colorado and there were no TSC's in the area, I ALWAYS tried to replicate the Blimey Limey somehow at JJ and they could never make it just right. They also offer incredible wraps and sandwiches and great meal deals so that you get a smoothie with it! The prices are great and everyone is very friendly and helpful. read more

I just moved from VA and this was one of my favorite places to eat out there so I was thrilled to discover on out here in AZ! Sadly, the experience I had this evening might prevent me from every going back. When I arrived, there were two employees working behind the counter. One had a name tag that said "Jackson", the other was an bored looking girl with bleached blonde hair and no name tag. The bored girl unenthusiastically took my order and then got annoyed when I presented a coupon as though it greatly inconvenienced her to have to enter it in. Jackson stomped around in the background filling orders and just looking generally pissed off. I got my smoothie (delicious! One of the stars in my review is strictly for the smoothie) and sat at a table while I waited for my buffalo chicken wrap. As I was sitting, Jackson stomped over and started collecting straw papers off of the table which required him to awkwardly lean over me and had me wondering if I should just get out of his way. Thankfully my decision was made easily when my order was called out. I got up, took my bag, smiled and thanked the bored girl (who didn't smile or offer any pleasantries in return) and headed out to my car to eat because I couldn't take any more of the negativity hovering in that place. When I ordered, I had requested no ranch dressing. I opened my wrap....to find the inside completely drenched with dressing. I briefly considered going back inside to have them fix it, but at that point I was not up for dealing with the attitude that I know would have come had I done so I just tried to eat around it (have you every tried to eat around dressing? Yea, a lot of my wrap got tossed out). Minus the dressing, the wrap WAS fresh, hot, and well made so that's where the second star comes from. I still love the food and the smoothies so I may try and give it one more chance, but if I had to decide based on this experience alone, I would absolutely not go back. read more

Yo dude, your a douche, no man you are a douche. You'll never get laid... This is just a sneak peak of the ridiculous conversation I had to listen to while waiting for my sandwich today. The immature zit faced kid that rang me up, kept interrupting my order to banter with his coworker who was just wondering around the store front. I ordered the hummus veggie sandwich and the ONLY reason I gave this sh*t hole 1 star is because my sandwich was awesome. The behavior of these soon to be 40 year old virgins was enough to drive me to 3 Advil and never go back. The older gentlemen in the back who I couldn't figure out what his role was just argued with the teens and cracked lame jokes of his own. I find it impossible to believe that in this horrible economy THAT is the best they can do. The highlight of my visit is when the cashier started to mock a car in the lot then had the balls to turn to me and ask if it were mine. HELLO DUMB-ASS, usually you clarify this prior to making fun of it. Not sure if I was supposed to be impressed or what exactly the purpose of this behavior was supposed to prove. If I were the owner of this shop, I would be embarrassed and horrified. read more