this auto shop was okay.. but something weird happened, i came for a tire change while the person…read moredoing my work decided to check "more stuff wrong" on my car long story short my total ended up being $150 i did not have enough money as i only brang some for my tire change and i explained this to the employee,he insisted i come to the managers room wnen i came back there i was appaled by the sugestion he made he said "free head=free service" honestly im disapointed.. STAY AWAY

amazing dealership! come buy from this dealer! amazing cars! are reliable and good honestlyread more

I went in to get a tire mounted to my car on Christmas Eve. Turns out, I had more issues with the…read morecar. Thankfully the amazing staff quickly resolved ALL ISSUES with a few days of my initial visit, and even gave me a ride home when I had no other option (while my car needed repairs). If you're looking for excellent communication, fair prices, and a genuine staff, this is the place to be.

My fuel tank started leaking on a Sunday evening, and so I immediately drove it to 24 hr auto…read morerepair. I knew it wasn't going to be a quick fix, but was still very disappointed in how long it took. At first, I was happy that David, the owner, was going to try to get a fuel tank second hand so it wouldn't have been as expensive. He told me he would have it finished within a week- great! However, a week went up and then another week was added and so on and so forth for about 4 weeks. Turns out the fuel tanks they ordered were delivered wrong and they had to order them again and wait for delivery; understandable but eventually my patience was wearing thin and could tell they were grasping for straws and feeding me bullshit. All the while, they kept finding "new" problems with my vehicle. They said they needed to fabricate a new heatshield, fix the muffler + exhaust, and then they started working on fixing a engine light that needed about $600 worth of work; however, everything they tried didn't work so the engine light is STILL on. Once everything was installed and looking good, suddenly they found a cable that was melted that absolutely NEEDED to be fixed- they wouldn't take no for an answer. That added another week. The people working the front desk were the most incompetent people I've ever met. I would call and ask for an update and they would say "let me get David" just for David to tell me nothing is updated after 15 minutes on hold. One time, I went in to grab something from my vehicle; I asked the front desk person for my keys to get something and they said "let me ask David." I waited around for half and hour for him to pick up the keys (sitting right in front of the front desk person) and hand them to me. The communication was awful. I would call and then they wouldn't call me back. David would call me probably once or twice a week to explain the same thing he explained 20 times to me already. He was definitely over diagnosing my vehicle, which is a common factor in several reviews for this company. I would ask how much it was going to cost, and he would say let me check and then didn't end up giving me a straight answer until a week before the vehicle was finished. He told me it would be done by the afternoon, and then I came to pick it in the evening and then he said it will definitely be done the next morning, but then didn't call to confirm until the next evening. Finally (two months from when I dropped it off) it came time to pay, the bill was $2900. I asked if they did payment plans and David said no we don't really do payment plans, you HAVE to pay up front OR as they were fixing it (that would have been pretty hard because he never told me a confirmed cost). I asked if there was a fee for credit cards and he said no but if you pay up front I'll knock the bill down to $2800. Luckily I had the money, if I didn't my vehicle would probably be one of MANY sitting in their lot. Overall, it felt like my vehicle was being held hostage and I was pressured into agreeing for upgrades my vehicle didn't need. Looking at the reviews, it seems pretty hit or miss. If you have a tire you need replaced, that's an easy fix; but anything else, they're pretty incompetent.

We have purchased three cars from them over the last three or so years and have also looked at…read moreothers I did not buy. Great cars, great prices---and the easiest car buying process you could want! They are always up-front about the cars if there are any issues.

The service department here is great!! I am a single mom, I depend on my car. Every time I have…read moreneeded my car repaired, they have got me in right away. They are great about explaining to me what is wrong. I appreciaEthan all of their hard work!! Thank you Brian & all service guys at B&D !!

Isaiah Kottich & Lexus of Lincoln are the absolute best! Patient, kind and very professional, I…read morewouldn't buy a car from anyone else anywhere else. The best cars supported by the best people, doesn't get any better than that!

We stopped in on Saturday "just to look" after a disappointing visit at another non-Lexus…read moredealership where the customer service was severely lacking. Within a couple of minutes, we were greeted by a smiling and friendly salesperson who was extremely helpful without being pushy. She answered our questions and made suggestions and in the end sold us our first Lexus. We are very happy with our experience and would recommend Meg to anyone!

I actually went there about three years ago when I had a frozen right rear brake caliper and needed…read morequick service, so I went there, primarily because of the name, as I was new to Lincoln and didn't have a local mechanic. They carefully explained which parts I needed to replace when they easily could've convinced me to replace the whole brake set on both rear wheels. I was pleased with the speed, efficiency and honesty, so I had them do some additional work on the front end and changing the automatic transmission fluid. I was very pleased with the work and thought the price was reasonable. I'm writing this review now because they also recently helped me over the phone. I was having trouble with the left rear brake caliper and couldn't remember if they had changed the rotors on both sides when they worked on it previously. I called and they had the records to tell me exactly what they had done at the time. I mentioned that I was considering doing the work myself, and they were very understanding, agreeing that the price of labor for such work was considerable no matter where I would have the work done, and that they could certainly understand the rationale for trying to do the work myself. I also recently spoke to a neighbor who has gone to them for years, and had nothing but good things to say. I would highly recommend this business.

DR/TL: Darrin was SUPER nice and helpful and knowledgeable. If we have an auto issue in Lincoln I…read morewould definitely take my business there. We were traveling from our home 45 minutes west to Springfield/Branson Missouri area. We stopped in Lincoln for food and noticed a weird sound from the car. We called my brother-in-law who is knowledgeable about cars, told him what was going on and sent him a video. He said "Oof! Get it to a shop!" He said the harmonic balancer needed replaced. I asked him if he had any recommendations on the area but he didn't. We looked up mechanics on the area online and Urgent Care Auto came up and the name was very fitting. We were very close so we headed over. Darrin saw my video and also said it was the harmonic balancer. He was willing to fix it right then given our situation of needing to be in Missouri by 10am the next morning (it was around lunchtime) BUT he could only get the part the next day do to part availability (because of COVID). He did tell us we were looking at about $350 to fix but it might be a little cheaper at our home mechanic. We couldn't even find a rental and didn't have a way for family to bring us our other car so we had no choice but to go back home. He was a little nervous about that but he said some people drive around with this problem and never have an issue (although they shouldn't). He said keep the RPMs down so we took it easy on the way back. We got home and dropped it off to our local mechanic, who also said the same things, and they had it fixed while we were gone. Total fix cost: $350.

PricedRite auto has an excellent team that looked out for me while I was car shopping. There sales…read morepeople really worked with me on pricing and features. Thank you PricedRite auto!

We haven't bought a car in a dealership in ten plus years because I hate the lets make a deal sales…read moregame that takes four hours, 6 forms of income and the blood of a virgin. This was a super easy process, very straight forward and didn't take long st all. I was able to trade my old farm/family SUV for a nice new to me vehicle. Highly recommend and will be back when we need another car. Tristian and Jay were lots of help. Tell them I sent you.

Fast and reliable. All questions answered with straight answers. After repairs were done the let me…read moretalk to the tech.

South location. Went for an oil change. They broke cap and then made me pay for new one. Didn't…read morefill tires or fill any liquids. No communication on when car would be done.

I've done business with them for over 10 years now. Never been unhappy with their service…read moredepartment. And the guys in the parts department have done a great job of helping me find parts, diagrams, etc. when I'm doing the job myself.

Never again. I'm a female college student. They charged me $120 for an oil change and gave me a…read more$7000 estimate for a repair that should only have been a couple hundred. My mechanic back home didn't even think it was funny. Don't go here unless you like being ripped off.