We went to this particular Autozone not for their customer service but because it was close to…read morework. My coworker has had not so good experiences at this location. I have been there once before and the service was just ok. The store was busy for an early weekday afternoon. The store was well stocked and we were able to find exactly what we were looking for. The staff availability was very limited. There was only one person working the front. Another person eventually came but it did nothing to speed up service for the, at least, seven people waiting in line. After about fifteen minutes of waiting, the original worker acknowledged the last person in line and told him that there was a self checkout register available. The self checkout register is located right near the front door but not well posted. We all stood waiting in line and did not notice the register. There is a sign hanging above but none of us saw it.

Came in for a car jack. Priced some out and decided to go with the Duralast one with the case for…read more$114. The store is fairly clean and rather busy at 4:30pm in the afternoon. Everyone was really nice. 10/10

15/10 customer service was sold the wrong headlight bulb from autozone so i went to o'reilly and…read morethey not only told me i had the wrong bulb they helped me fix it ms debra was very helpful bless her for the help

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I've been a customer here for several years. Where I come from, self-serve isn't very available…read moreand, if it is, it's an unorganized crapshoot. This yard style made finding parts fun again. The costs can be confusing. While there is a decent price list on the website, I was initially tripped up by the à la carte pricing. For example, I bought an instrument cluster bezel priced at $15.50. However, the bezel had the headlamp switch (9.95), dimmer switch (9.95), and cigarette lighter (2.99), bringing the total to $38.39. I had the choice to remove them or keep the extra parts. Pay attention to the components! Like any other business, you pay for everything that you take. If you don't know how this works, you might feel overcharged. Pros: - Large inventory - Well organized - Pricing is mostly fair - Helpful staff - Easy to use online inventory and pricing Cons: - Inventory has been refreshing much more slowly in the last year. - Website inventory isn't updated daily. Of course, cars aren't set on the weekend, but new inventory sometimes isn't published for 2 or 3 business days (this applies to Orlando; the Fort Pierce and WPB locations are punctual). - The aisles in the yard are soft, making it difficult to walk and move parts. - The yard is narrow and long. It's nearly a 1/4 mile from the parking lot to the back of the yard. - The website is barely usable on the iPad. (Edited to remove iPhone as it is fixed with the iOS 26.4 update - iPad version still sucks both in Mobile and Desktop site modes). My Wishlist: - Website updated daily (business days). - More pictures of the cars! Other yards post the six outside, two inside, and an engine compartment photo. - Improved accessibility with better aisles. I'm not talking about ramps or rails, just basic walkability. I frequent a few similar area yards and it's so much easier to use the paved yard with shopping carts! - Some shade would be amazing. - Sort out iPad formatting issue. It's a straightforward fix. Final thoughts: I will give them five stars when the online experience is upgraded so that inventory changes are promptly posted and more photos are included. EDITED 03/19/2026: Updated to reflex iPhone fix.

Not even a star Review:…read more I recently visited U-Pull-&-Pay Orlando and honestly left pretty disappointed. The pricing information they advertise online doesn't seem to reflect what they actually charge at checkout. When I went to pay, the amount was higher than what I expected based on their website, which was confusing and frustrating. The customer service didn't make the situation any better. The staff came across as impatient and uninterested in helping when I asked about the price difference. Instead of explaining things clearly, their attitude felt dismissive and unprofessional. Overall, the experience was not great. Between the unclear pricing and the lack of good customer service, I wouldn't go out of my way to return. I hope they improve how they treat customers and make their pricing more consistent.

Lori was exceptional, I needed help with getting my car oil and filter for two cars and she did it…read morein less than 5 minutes!

Gabriel helped me with my battery for my truck great staff very helpful. Thought I wouldn't make it…read moreto work the next day but he was there to help.

I walked in and was greeted immediately by helpful staff. I had a list of specific items I…read moreneeded. The staff asked all the right questions to ensure we selected the right parts. He gave me very helpful advice that allowed me to make quick decisions. He even offered to preassemble a hose assembly I'm making for my intake. Will be back often for all my engine builds.

Great guys...cool shop...I wish we had a shop like that up here...or maybe I need to move!read more

Bought a climate control module and had it shipped to me. Part was defective. Getting a refund was…read morea hassle and took multiple days of calling. When I finally did get a refund, it was short the shipping. The shipping cost should not be assessed to the customer when a defective part is sent out. Staff was helpful and friendly (reason for 2 stars instead of one) up until I wanted a full refund for a defective part. Then suddenly, and I quote "If $17 is a big deal to you, then you have a problem." Okay, if $17 isn't a big deal, then refund it to me??? I would not buy anything that is expensive to ship or return. That's for sure.

From the owner: used part salesread more

Very good helped my VW Jetta for water pump at good price and quick…read more Even helped me find mobile mechanics ​

From the owner: anything foreign , bmw, vw, audi, landrover, benz, toyota, nissan, fiat, volvo, handai, honda,…read moreinfinity, jaguar, kia, lexus, mazda, mini, mitsubishi, porche, saab, subaru,

Jose was fast, friendly and very knowledgeable. I will be back excellent service . I highly…read morerecommend this location

The prices aren't bad. But the customer service is awesome !! " Mike" assisted me with a product…read morethis morning and his professionalism and his friendly helpful personality was unexpected to say the least. THANK YOU Mike. !! You are awesome !