I've dealt with Tom and Hunter for well over a decade and this is always the FIRST place I call…read morewhen looking for parts. I could have died laughing when I read that guy or girl whatever it was complaining about masks. ASAP is an "Outdoor Salvage Yard". I also know from personal experience that these guys are polite and know where almost every car, truck, SUV or van is in their yard and will direct you to that area. THIS IS A SALVAGE YARD, NOT WALMART. There are also PRIORITIES and to send a trained mechanic to look for an ashtray is NOT very good business. Sending a a person with an attitude to find their own part IS. There are trade-offs when buying used auto-parts and if you DO want to save hundreds if not thousands of dollars versus buying from the Manufacturer, you should learn be nice.

Horrible experience. No masks worn by any of the staff. Unwelcoming and unprofessional. We called…read moreprior to coming to find out if they had what we needed, they said yes. On the phone they offered that they would remove the car parts for us, but when we got there we were told to essentially just go look for the car ourselves in the giant yard in the heat. No help whatsoever to guide us to the parts we needed. When we asked for help they told us to go find someone else and then that person would send us to someone else. Overall horrible customer service, unsafe, and unorganized. Would not recommend.

We went to this particular Autozone not for their customer service but because it was close to…read morework. My coworker has had not so good experiences at this location. I have been there once before and the service was just ok. The store was busy for an early weekday afternoon. The store was well stocked and we were able to find exactly what we were looking for. The staff availability was very limited. There was only one person working the front. Another person eventually came but it did nothing to speed up service for the, at least, seven people waiting in line. After about fifteen minutes of waiting, the original worker acknowledged the last person in line and told him that there was a self checkout register available. The self checkout register is located right near the front door but not well posted. We all stood waiting in line and did not notice the register. There is a sign hanging above but none of us saw it.

Came in for a car jack. Priced some out and decided to go with the Duralast one with the case for…read more$114. The store is fairly clean and rather busy at 4:30pm in the afternoon. Everyone was really nice. 10/10

15/10 customer service was sold the wrong headlight bulb from autozone so i went to o'reilly and…read morethey not only told me i had the wrong bulb they helped me fix it ms debra was very helpful bless her for the help

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

100% recommend! I love the options of vehicles they have. All the staff are very professional and…read morehelpful. Will continue to visit and pull parts! Very easy to locate vehicles as well!

I've been a customer here for several years. Where I come from, self-serve isn't very available…read moreand, if it is, it's an unorganized crapshoot. This yard style made finding parts fun again. The costs can be confusing. While there is a decent price list on the website, I was initially tripped up by the à la carte pricing. For example, I bought an instrument cluster bezel priced at $15.50. However, the bezel had the headlamp switch (9.95), dimmer switch (9.95), and cigarette lighter (2.99), bringing the total to $38.39. I had the choice to remove them or keep the extra parts. Pay attention to the components! Like any other business, you pay for everything that you take. If you don't know how this works, you might feel overcharged. Pros: - Large inventory - Well organized - Pricing is mostly fair - Helpful staff - Easy to use online inventory and pricing Cons: - Inventory has been refreshing much more slowly in the last year. - Website inventory isn't updated daily. Of course, cars aren't set on the weekend, but new inventory sometimes isn't published for 2 or 3 business days (this applies to Orlando; the Fort Pierce and WPB locations are punctual). - The aisles in the yard are soft, making it difficult to walk and move parts. - The yard is narrow and long. It's nearly a 1/4 mile from the parking lot to the back of the yard. - The website is barely usable on the iPad. (Edited to remove iPhone as it is fixed with the iOS 26.4 update - iPad version still sucks both in Mobile and Desktop site modes). My Wishlist: - Website updated daily (business days). - More pictures of the cars! Other yards post the six outside, two inside, and an engine compartment photo. - Improved accessibility with better aisles. I'm not talking about ramps or rails, just basic walkability. I frequent a few similar area yards and it's so much easier to use the paved yard with shopping carts! - Some shade would be amazing. - Sort out iPad formatting issue. It's a straightforward fix. Final thoughts: I will give them five stars when the online experience is upgraded so that inventory changes are promptly posted and more photos are included. EDITED 03/19/2026: Updated to reflex iPhone fix.

I walked in and was greeted immediately by helpful staff. I had a list of specific items I…read moreneeded. The staff asked all the right questions to ensure we selected the right parts. He gave me very helpful advice that allowed me to make quick decisions. He even offered to preassemble a hose assembly I'm making for my intake. Will be back often for all my engine builds.

Great guys...cool shop...I wish we had a shop like that up here...or maybe I need to move!read more

Bought a climate control module and had it shipped to me. Part was defective. Getting a refund was…read morea hassle and took multiple days of calling. When I finally did get a refund, it was short the shipping. The shipping cost should not be assessed to the customer when a defective part is sent out. Staff was helpful and friendly (reason for 2 stars instead of one) up until I wanted a full refund for a defective part. Then suddenly, and I quote "If $17 is a big deal to you, then you have a problem." Okay, if $17 isn't a big deal, then refund it to me??? I would not buy anything that is expensive to ship or return. That's for sure.

From the owner: used part salesread more

Very good helped my VW Jetta for water pump at good price and quick…read more Even helped me find mobile mechanics ​

From the owner: anything foreign , bmw, vw, audi, landrover, benz, toyota, nissan, fiat, volvo, handai, honda,…read moreinfinity, jaguar, kia, lexus, mazda, mini, mitsubishi, porche, saab, subaru,

Jose was fast, friendly and very knowledgeable. I will be back excellent service . I highly…read morerecommend this location

The prices aren't bad. But the customer service is awesome !! " Mike" assisted me with a product…read morethis morning and his professionalism and his friendly helpful personality was unexpected to say the least. THANK YOU Mike. !! You are awesome !

My niece took 2012 Infinity in for her oil change (routine procedure) at the infinity dealer where…read moreshe purchased her car brand new. The dealer had always maintained her EX- 35. Car ran like new before she took it in for the routine oil change. Ran like new for over a thousand miles after the oil change. When she went out of town, leaving her car parked at the airport for three/four days and tried to start it when she returned, it would not start. on her second or third attempt to start it there was some knocking and then the motor locked up. She had it towed to the dealer and later that day the dealer called her with some bad news. The Infinity that they sold her brand new, and had maintained since new had a blown engine. The dealer stated that it was "not our fault" and told my niece that they would be happy to replace her motor for $16,000! After much "back and forth" the dealer said that they would work with her and give her a credit of $2000-$3000 towards her engine replacement but that still left her with a "surprise" bill of $13000-$14000! Again, car was purchased new from dealer, maintained by same dealer and had most recent oil change from same dealer. Before this last oil change, there were no major issues with the car. We think that whatever happened (it has a little over 100,000 miles on it) was not my niece's fault and that something was possibly left loose which eventually, over a period of time, caused the oil to leak out of the car, or there was a dealer equipment failure with the engine itself. Long story short, we bought a motor from A & A Auto & Truck and had it shipped to Atlanta, to an installer. They had the motor installed in a day or so and other than a 02 sensor replacement, the car is running like new. Everything including motor, shipping and installation was right at $3000 so we thank A&A Auto and Truck for part that they played in this! She will still seek some kind of settlement from the Infinity dealer.

They are a scam business. I bought one engine and it had rod knock and rusted internals. Fought…read morewith them to do a warranty on it, which they begrudgingly complied. The replacement engine came to me with chocolate milk in the oil pan. This only happens as the result of a blown head gasket or cracked head, allowing oil and coolant to mix. They claimed it was caused by the shipping company leaving the engine on the dock and rain got in it. They clearly don't understand basic physics because oil and water don't mix naturally. The only way they mix in the engine is from running it so they were fully aware it was in the engine when they did "QC" and still sent it. My attorney is now involved. Stay dar away from this place.

Writing about the NAPA store at 6550 S ORANGE AVE ORLANDO, FL 32809…read more Melissa, the store manager, and her associate (sorry, did not get her name) went way beyond the call of duty helping me with my car battery. First, she knew from experience that the one I was asking for was not the right one for my Nissan Versa, even though 5 different websites told me it was. But it was obvious she was right when we compared the one in my car to the one I initially requested. Then, Melissa and her co-worker helped me install the right battery, which for various reasons was the most difficult battery replacement I have ever been a part of. Long story short it took us over 30 minutes, and I doubt i could have done it without her help, at least not right then and there. Both of them were beyond helpful and I am very grateful! I hope NAPA appreciates her and recognizes what an asset she is to the company.

Store Manager Dan was a big help today. We had a client coming in from New York City and we needed…read morea major purchase, and Dan made it happen. THANK YOU to all the team on South Orange Avenue, including Assistant Store Manager Brian.