The team worked diligently to meet my needs, however during the completion of purchase Wes (the…read morefinance officer) became visibly upset and aggressive when I declined the gap insurance. Although I'd already signed up for gap through my insurance company, he attempted to pressure me into an additional payment.

I spent a fair amount of time shopping for a new Acura MDX and reached out to several dealerships…read morewith the same detailed request. I asked each dealer to provide written quotes so I could compare everything clearly and consistently. I detailed the exact specs/trim I was looking for. Prior to sending that message, about a week previously I did visit this dealership in person and completed a test drive. They were friendly during this visit, and I liked that they left me take the vehicle out by myself with no time constraints. Following that visit, I received multiple follow-ups, every day, over the next week across texts, phone calls, and emails (all on the same day). While I understand the importance of follow-up, the frequency felt excessive--especially since I had not responded or engaged further. When it came time to give me quotes, communication didn't align with my request to handle things in writing. Instead of receiving a clear written quote early on, I was asked to discuss details over the phone. I had specifically asked to keep communication via email to stay organized. The initial quote I did receive was for a vehicle with over 7,000 miles, which I later confirmed was a manager-driven/demo vehicle. The mileage was not disclosed from the outset, and the pricing was not competitive compared to other dealers offering actual new vehicles. After that, there were attempts to reconnect and reset the conversation, but I never received a clean, written quote on a new vehicle that matched my requested configuration. Just a request for me to call them on the phone and talk. I already had six quotes in hand from other dealers on vehicles with 0 to 15 miles, with all but one of them cheaper than what they quoted for a car with 7,000+ miles on it. In the end, I chose to move forward with another dealer who gave a great quote the first time in writing, included an accessory package as well, and made it a simple and straightforward process. I trust these folks are nice people based on my initial interactions, but folks are usually nice when they are trying to attract a sale. I appreciate the effort to follow up, but overall the experience didn't align with what I was looking for in the buying process or respectful of the information I provided to all dealers to give a level playing field (give me your best quote upfront then I'm making a decision the next day).

Jim Hooker at Whitten Brothers Mazda kindly and efficiently shepherded us through the process of…read moregetting the exact car we wanted. I asked a lot of questions and he promptly answered each one, whether in person, on the phone, or via email, with calmness and patience. He is a true professional who adds a welcomed personal touch. The dealership also made sure my choice of a used car felt like getting a brand new one. My car is beautiful and drives so smoothly - I definitely recommend the dealership.

Whitten Mazda has been "my" dealership for years. I purchased my new CX-5 on Monday; Jeremy and…read moreAlex made the experience very easy and comfortable and Matthew made the contract procedure a breeze. I left the dealership with my new vehicle knowing I made the right decision to continue trusting Whitten Brothers Mazda. Emma W.

Thank you Keegan and Darryl for making our buying experience smooth and enjoyable! From start to…read morefinish it was wonderful!

The team at West broad Volvo is the BEST! From Samy and Keegan upfront to Saraa in the back this…read moreteam is amazing to work with!! Buying my car here was an absolute dream and when I was in an accident getting the car serviced and repaired here was the same experience! I was updated throughout the whole repair process when the car was at the body shop in midlo and when it returned back to west broad it looked amazing! The work speaks for itself and the team is second to none! Thank you so much!!!

Hello folks, I go to Lloyd's Auto tire in Sandston Williamsburg Road they're friendly. They're…read morehonest great service and they do well with my 2010 Toyota Corolla and my wife's 2021 Toyota Corolla I Think I'm not really sure but anyways I go there you're make an appointment they treat you first come first serve all is good and I wish them well in the futures to come keep it in the family and you're doing all right thank you again

Excellent service from Lloyd's. Got two new tires for well less than expected. Friendly & efficient…read morefront desk attendant

I have been here a total of 3 times to fix the windshield of my husbands car and my own and to fix…read morethe back rear passenger window of my car because I was mowing my yard and it kicked up a rock breaking that window. Each time I called around for pricing and they were always competitive and fair. But the best thing is their service they are really friendly and professional. They had my vehicles repaired and back on the road in no time! I will not go anywhere else now except them.

Excellent service! I've taken many vehicles here and have always received the best, most honest…read morecare! I recently had my windshield replaced and my care leak tested and couldn't be happier with the quality of service as well as the costumer service. As a woman it's hard finding a shop that is this honest.