1. True at Heart Board Shop

    1. True at Heart Board Shop

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    Lake Forest, CA

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    True at Heart Board Shop

    5.0 (7 reviews)
    ModerateSkate Shops
    Closed 2:00 pm - 7:00 PM

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    2 years ago

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    5 years ago

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    5 years ago

    Great skate shop with a good selection of boards, wheels, trucks and clothes. Keep your money local and support your local skate shop.

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    Shark Wheel

    Shark Wheel

    3.3
    (9 reviews)
    0.9 mi
    $$

    I bought my first shark wheel electric board on kickstarter. The second I bought from their…read morewebsite. My original board was still kicking until recently. The newer board battery deteriorated quickly (lasts about 15-20 minutes) making me suspect they chose a more economical route for manufacturing. I now have 2 board that don't work. I ordered 2 replacement controllers that don't sync. I have been in correspondence with the one person that works there for over a month now. She sends me videos and asks me to ship the boards from Hawaii to New Jersey, on my dime, so they can look at it. Zero tech support. I have asked them to call me and sent videos. Long story short. The boards were amazing to start but don't last very long. I bought the first one in 2020 and the second one 18 months later. The newer one didn't even last 2 years. The remote just stopped working. After trying to sync new remotes they glitch out and unsync while you ride it. They are dangerous. I have exhausted all my resources and all I can say is that I'm bummed. I spent about $1500 (2 boards) on what I thought was a very good product. The wheels are great... the rest is junk. And I just spent $80 bucks on remotes that don't work and no customer support. Sorry Rikka, you guys need to do a lot better for your customers.

    Never buy from Shark Wheel. They don't care about their customers. Bought a e-board, and it stopped…read moreworking a yr later. Sent it in for repair. Rikka kept feeding me lies that it will be fixed in a month. CEO Zach is scared to reply to his customers. Nine months later, they tell me it's done, and I paid for the repairs. Three months later (now a full yr), I ask status. Rikka tells me they forgot to ship it. Finally got it. It works, but different control functions from original. No explanation. Crap for service. Never buy from Shark Wheel.

    Photos
    Shark Wheel Mako Formula 70mm, 80a
    Shark Wheel Mako Formula 70mm, 80a
    Shark Wheel Sidewinders 70mm, 78a, transparent green
    Shark Wheel Sidewinders 70mm, 78a, transparent green
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    Shark Wheel SIdewinders 70mm, 78a, transparent purple
    Exkate

    Exkate

    1.0
    (2 reviews)
    3.0 mi

    Do not deal with this company and I will tell you why. I…read moreplaced an order for a part in April 2013 that cost me 90 buck, that I have not received. Even with the continuous calls and the messages, no one has replied on regards to my purchased item, I had to resort to notifying the BBB to resolve this issue and in response to that, they replied to the BBB that they spoke to someone with bad english who told them to put my item on hold and that someone pick it up for us. I never spoke to anyone regards to picking up my purchased item, and this is insulting to me because I am an American, born in California and only speaking English. Think twice about dealing with this company and if you live near there mention to them that I am still waiting for my part or my money back.

    I have purchased a board from this company only to have my emails and phone calls go unanswered by…read morethe company's owner's. I have sent back to them parts of my board that were malfunctioning, trying to get them repaired and sent back to me. They have now been holding my parts I sent to them hostage going on 3 months. After the owner asked me to send part of my electrical unit and my remote to him to take a look at, and I did, he then emailed me and told me I need to buy an updated box for 300.00. The dam thing cost me 600.00 already My board is practically new and only riden 1/2 a dozen times. I have sent numerous emails asking to return the original equipment I sent to them back to me. They have failed to do so. It is now going on 3 mos since they received what I sent them (electrical box and remote) This company is a rip off. They sell boards up to the cost of 700.00 and then don't send you your items back when asked to do so after a repair. . BEWARE DO NOT BUY FROM THEM. THEY DO NOT RETURN YOUR CALLS. THEY DO NT RETURN EMAILS, AND AS A MATTER OF FACT THE VOICE MAIL THAT THEY HAVE SET UP FOR "SERVICE" WON'T EVEN ALLOW CALLERS TO LEAVE A MESSAGE! EXKATE NEEDS TO LEARN BUSINESS BETTER PRACTICES AND HIRE ADULTS.. DON'T GET RIPPED OFF LIKE I DID

    True at Heart Board Shop - skateshops - Updated July 2026

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