I always go to Ace because they are so helpful and knowledgeable. I really don't have the patience…read moreto wander around Home Depot. On my most recent visit the high schooler at the paint counter used his awesome algebra skills to determine how much paint I would need for my living room. He was very helpful.

It's clean and organized friendly customer service. Prices a bit high but u will find what u…read morelooking for

Local hardware store that has something for pretty much all of your needs. We shop here for wood…read morepellets for my husbands smoker grill. They have a plethora of the wood chip flavors to chose from and for a good price. When checking out the cashier was friendly and recommended additional items for us to try on our next visit.

Horrible customer service and employee knowledge. I bought a part for my water heater and was told…read morethe part wasn't returnable when I bought it. They relied on a small sticker on one side of the box that I never even saw. The manager was a as!@#$%!!!! The employee should alert you that the part is not returnable. I will never shop this store again and would recommend you dont as well as they don't train their employees to give you the information needed. If I knew it wasn't refundable I never would have bought it.

This is my second time purchasing a gun safe from…read moreHome-depot. The delivery was unpleasant with one guy having a poor attitude about bringing the safe into the entry way which I paid extra for. Once delivered the safe was still left bolted to the pallet the one mover said they do not do that which ok but defeats the purpose of paying extra to bring it into my home. Once we unpacked the safe we noticed a sizable dent and paint peeling on the front so we called to have it picked up and refunded. I called Home Depot customer service and was told I had to contact the manufacturer directly as they don't do returns themselves. So I called the manufacturer directly and was told that Home Depot has to do the return. So I called Home Depot again and they said they can pick up the safe and refund the money. We received the case number and was informed that it would be picked up today from 10am-2pm and no one showed. I called Home Depot a little after 2pm and informed them no one showed to pick up the safe and was offered a $100 refund to keep the damaged safe which costs me $1,500 and some change. I said no obviously. I was put on hold for about 20 minutes and then the the call either disconnected or Home Depot ended the call after giving the gentleman my information I didn't receive a call back or anything This is my third attempt now to get the safe properly removed from my home and refunded. If I could give ZERO stars I would I have been dealing with this for 5 days now and the incompetence is mind blowing. It appears that Home Depot doesn't care about any customer service whatsoever and whoever they use for deliveries is a joke. Sorry for the long winded explanation but I will not be shopping at Home Depot ever again anyone reading this highly advise going to Lowe's at-least there any issues I had were resolved in a professional and timely fashion.

Went to home depot this afternoon with my wife for flowers for our exterior of our home…read more The selection of available flowers, vegetables, shrubs, and trees was impressive. We were looking for shade flowers, finding the selection overwhelming we asked for assistance. A young woman in gardening named Emily (big shot out to her) offered to assist us. Emily, stayed with us the entire time (30 or more minutes) making sure we purchased everything we needed. What Emily didn't know she would run and ask her manager. I hope Home Depot realizes what a great employee Emily is.

this location has a customer service problem. i came in to buy a vacuum breaker repair kit. i found…read moreit and walked around before leaving the store. i found a roku stick on sale and was about to look at the product further when i heard an associate ask me if i needed assistance. i initially did not respond because i did not think he was talking to me. i glance over in the direction of the question to see an associate down the aisle standing there looking in my direction. i replied by saying "no, i'm good. thanks" and waved him off, then i turned back to look at the roku stick. i had not moved when i noticed movement to my right and notice the same associate was walking toward me. i turned my head to respond again when i watched him walk directly in front of me and stood between me and the roku stick. he did not say anything to me or acknowledge i was standing there, even though i was a foot or two from the shelf. i walked away without getting his information, felling disappointed at his treatment. i circled back to see if i can see his name tag but he was standing where i left him fiddling with something on the shelf. i immediately went to pay for my vacuum breaker repair kit and go to the customer service desk to report the associate. i am disappoint at the associate's treatment but am more disappointed at the store management for still employing him. but reading more reviews of this location, i see customer services has been an issue way before my experience. after many years of coming to this location, i doubt i will return. there are many other stores in the area that will generally leave me alone and not make me feel unwelcome.

I bought 61 boxes of waterproof vinyl flooring which Menards delievered to the house. 7 of the…read moreboxes were one color and 54 were another color. My contractor started laying the flooring with the most boxes. Later than day, I saw the flooring and it looked beautiful! However it was not the color I had ordered. I went to Menards and explained the problem. They were apologetic for the mistake made everything right. They came and swapped out the 7 boxes for the new color. I was so happy. Their mistake actually worked in my favor. The color I ordered would have been fine but the new color really brightens the house. A shout to Dither, the manager of the pick up department and all the people who listened to my odd story and made things right. I will be back!

I only recently discovered this as an option when doing some online Christmas shopping. I made two…read morepickup orders, returned something and made an online order to be shipped. Everything at the store was great - no lines, fast service, friendly employees. I'm waiting for my other order to arrive but will definitely shop here again for ornaments and decor items next Christmas.

Haven't been there in years 1/2 shelves were empty…read more And prices were outrageous Are all products sittin in a ship??

Forget the rental department! Once rented a brush cutter. Used it for 5 minutes before it ran out…read moreof line.Took it back & the guy handed me a length of line! Got the line on but had nothing but problems with it.When returning it the next morning was told I couldn't get a refund or discount. Tried to rent a chainsaw 3/21/26.Should have made them start it before leaving,because I couldn't get it started. Took it back.THEY couldn't start it. They tried every chainsaw & COULD'NT START ANY OF THEM! Refunded my money but was a complete waste of time!!! Their tool mechanic must really suck!

I order flooring from Home Depot.com the order was picked up by FedEx and then lost. I never…read morereceived the delivery and tracking shows it was never delivered. I contacted Home Depot and canceled the order and requested my refund. They had already charged my card. They sent my request to TRE (the retail equation). No idea who they are. They refused to refund my money. I explained that this is NOT a return, but I never received the product. They said that nothing they can do. First of all this transaction was with Home Depot, not TRE. This is the most ridiculous thing I've ever heard. No refund even though they never delivered. Very disappointed in Home Depot. Please take this as a warning when ordering online. March 02, 2026 Looks like there is a delay in your delivery. We're working on it. 11:30 am February 28, 2026 Shipment arriving On-Time Ellenwood, GA 12:03 am Arrived at FedEx location Ellenwood, GA 12:01 am February 27, 2026 Shipment information sent to FedEx 05:41 pm

great company to work with and fair pricedread more

From the owner: Emmert Group Provides Lumber Supplies, Property Management, Real Estate Titles and Closings, Along…read moreWith 1, 2 and 3 Bedroom Luxury Apartments in Brazil Indiana.