I placed order in Oct 29th they respond with spam mail I've called been placed on hold for 45…read moreminutes twice with zero outcome had to hang up then left messages and my information with staff was informed (when he did call)the dealership is big and the receptionist is at fault my parts never shipped it's the 22nd of November lastly when I sent a email that I was going to post the failure of the dealership he responded immediately then called yelling at me and loud talking me and double talking about receptionist I asked to speak to supervisor and he decided instead to hang up on me this place in my opinion is a JOKE and the shipping department IS VERY BAD AND FULL OF EXCUSES AND RUDE EMPLOYEES don't expect professional services they believe we are at their mercy and we should bow down this is beyond disrespectful and I hope internally they address this issue

Last week I had the passenger side door trim come loose when I let my lady friend out of my car…read more Popped it back into place and didn't think anything of it. Couple days later, I'm on the 405 at the 22, I hear a *THUNK* and see a piece of something in my rear view mirror fly off my car and nearly hit the one behind me. If you ever saw the end to the sci-fi movie "Serenity", you know what I'm talking about. When I get to my destination, sure enough, the exterior trim applique is missing. Shit! They don't make Saturns anymore and parts are worth a small mint. People tell me to chech out Pick Your Part, but I don't feel like wasting a day in a junkyard looking for a Saturn with the trim part I need. I go online and in less than ten minutes, I find this site, find the exact part I need and checkout. Easy, peezy, lemon-squeezie! $35.17 for the trim and a bolt, including (dammit!) $9 for shipping. At least the nice thing was that it only took my mechanically-inept ass five minutes to install the trim. Funny thing I learned...my Saturn uses a lot of Chevy parts. Go figure.

My son bought 2 batteries from this location when he was out of town traveling and ended up only…read moreneeding 1. When he got home, he could not find the recipe. I called this store and the store manager Terry was extremely helpful. He was patient and understanding with me. He took his time and found the receipt that we needed to return 1 of the batteries here at home and sent it to me. I could not have asked for better customer service!

We had an issue with our car starting and brought our battery here to be tested. They were very…read morequick to test the battery and offered to charge it (even though it had literally 0% charge left on it). We did get the warning that it wouldn't last long and would definitely require frequent jumps unless we changed the battery out. We hadn't looked at any deals, but the rep who helped us was able to find a coupon for us to knock the price down a bit.

Stopped by to purchase battery cleaner and I was assisted by Eric. He was able to clean the…read morecorrosion off my battery and check it as I've been having issues. He was very friendly, knowledgeable, and helpful! I will definitely return here, if needed, in the future.

My brother as helping me replace the rotors and pads on my truck. Had no idea what I was doing,…read moremostly just paid the bill here and watched lol. The customer service here, mostly Danny - was super helpful. He was able to get us what we needed. The problem was fixed pretty quickly. Dealership wanted over $1300. Took a few hundred, an an hour or two.

Update: Well after several calls and finally me showing up in person (no appt), and not leaving…read morewithout my plates, they magically found the plates that they had the whole time (overheard one of the sales reps say they have had them and were about to send them back). They installed the plates (I could tell my sales rep, knew I wasn't happy). I have returned for service on the same vehicle and been treated very well from the Service department. Never had an issue from Service, in fact some service reps have gone above and beyond in customer service. I'm gonna be in the market for a new truck soon, I may consider giving them a 2nd chance to right the wrong. We shall see. Haven't dealt with the sales department since this license plate incident.

This was sent to Friendly…read more I don't think I am too surprised that I was told a lie and made to drive without a service that was promised. A very serious and twice confirmed service of a tire rotation. I live in DETx and do not get to Dallas at all. An opportunity came about to fly out of DFW so I planned and scheduled the free oil change and what I thought and was told was true a tire rotation. That was an apparent mistake but I confirmed 3 times via text that the tire rotation would be performed. I was not pushy and understood that the Advocate may have made a mistake in offering the service under the concierge timeframe. I was told TWICE and in writing that the tire rotation would be done, including a car wash. My truck was there from Wednesday the 21st until today, Monday the 24th. Ample time to let me know the tire rotation would not be included. Instead, Chevy chose to lie, and allow me to think I was on the road with a little more life in my tires while decisions were made for new tires and other services. I made a stop in Terrell TX and noticed the rotation was NOT performed. Further, when I called to speak to an "Advocate", I was promptly asked, "what makes you say we didn't do the tire rotation"? Lol!! There is a distinct flaw in the rear driverside tire. I hate to think that because I am a woman that I am thought of as oblivious to the performance and nuances of my truck that I own. Or, worse yet, a dumb woman. An offer of traveling 300+ miles to Dallas in the future for a tire rotation made little since, as I mentioned that the Dallas area is far from my home and this city is rarely visited. I do not plan to visit or buy from Friendly for my next Chevy, nor will I put another 300+ miles on un-rotated tires. No Thank You!

They are always really helpful at finding replacement starters really fast. Most of the time they…read morewill have it in stock.

These guys are a good. They've saved me several times when it comes to starter and alternator…read morerepair. If you have a unique issue, they can solve your problem. On one occasion, they rebuilt my old generator on my classic Ford pickup, and even built a modern one wire alternator so I would have option B. The cost for both was the price of just doing the Ford generator at another shop. Nice.

First let me say, I almost NEVER give reviews...and there's only one reason for the high stars I…read moregave. This review is for one employee named Michael at the Lemmon Avenue location. Despite the manager being rude and dismissive not only to me, but to his employees, Michael went above and beyond to do what he could to help me. He knew I was in a bind and desperate for help, and did everything he could to help me. The manager treated him like he wasn't even worthy to be talking to me, yet Michael is the reason I'm writing this review. Michael (who I'd never met and don't know) has a heart of gold, amazing work ethic, was professional, and should be promoted...while the manager has no business managing actual human beings. I really hope someone at headquarters reads this and gives Michael a raise or better position (and hires much more professional and customer-service-oriented managers).

Dylan is an exceptional employee. His care and service are outstanding. I will refer him to any…read moreone. The crew at Pep Boys on Lemmon is top notch. I give them 5+ stars.

I jumped my car to drive there and get a new battery. Because my battery was dead, I got locked in…read morethe car and couldn't get out. My friend followed me there and got Zaire to install a new battery. He was quick and efficient and I was out of a 100°+ car interior! He also noticed the terminal connector was cracked and got me a new one! Zaire made a difficult day, into a great day! Thank you for your service!

I purchased a Duralast battery (Model 75DT-DL, Group Size 75, 650 CCA) from the AutoZone location…read moreon Garland Road in Dallas, TX, in November 2024. Before purchasing, I asked the salesperson a very specific question: If this battery fails within the 2-year free replacement window and I receive a new battery, does the new battery come with a fresh 2-year warranty? I was told "Absolutely." To be certain, I asked to speak to the store manager, and received the same answer. In May 2025, just six months later, the battery completely failed. I went to the AutoZone on Ross Avenue to replace it (because that was the closest store to where it died). When I explained what I had been told about the warranty resetting, I was met with a completely different response. I was told flat-out that the warranty does not restart and was treated with condescension for even suggesting otherwise. No attempt was made to explain the discrepancy--just rude and dismissive behavior. At this point, I'm unsure which store gave me incorrect information--but one of them clearly did. I was very clear when I asked my question at the time of purchase, and I relied on the answer I was given when making the decision to buy. The battery failing after only six months is disappointing enough on its own. But being told different things by two separate AutoZone locations--and being treated poorly in the process--is unacceptable. I expect consistency from a national chain, especially when it comes to warranty terms that directly affect the customer's rights and expectations.

worst service every paid for part that was damaged they would not take it back. poor ass customer…read moreservice no Manager to even talk to

best auto parts store in dallas!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

Federick Jr, I believe he is the Assistant General Manager, is absolutely phenomenal at his job. We…read morecame in a little confused about what's happening with our vehicle, and he provided SO much information that was extremely helpful for us. He truly knows what he is doing-- true professional.

awful customer service provided by Mgr!!!! he called me names, he seemed sleepy, drugged or…read moresomething, terrible experience, that guy should be fired!!

David is the absolute best in town. I used to only take my car to the dealer. On a whim, I had my…read moreinspection done with David because he's right by downtown close to my work. After meeting him and reading all of the reviews, I've made the switch to do all of my car work with him. I LOVE that you can schedule an appointment online, super fast and easy. Prices are affordable and on par with everywhere else (don't feel like I'm getting ripped off). He's always timely and I am shocked at how quickly he gets my car in and out. Lobby is super nice, wifi, coffee, water, chargers. Super clean. Overall...helpful, honest, cool dude. Couldn't recommend him more!

The review of the vehicle they perform is so shotty at best. Zero resolution. They do not have the…read morestaff to give a decent recommendation.