Bradenton is the Town of Roach Infestations. 2 out of 3 of the apartments we moved into had infestations when we moved in. Thank goodness for Truly Nolen because they saved us both times when the apartment complexes could really care less about their tenants. The only part that was expensive was the set-up fees that knocked out the problem almost immediatly. After that, the quartely fees were minimal and protected our spaces from getting infested by our dirty neighbors. After one set-up, they usually will not charge you even when you move. read more

A one-star rating isn't low enough for this company. For years, I paid $50 a month for insure my home was safe. But when I needed their service, they did a pathetic job. Don't use Truley Nolen! read more

This company was amazing. Scott Rhodes came to my home promptly , inspected the area & immediately set up a game plan. He had the place cleared, cleaned & preventative measures done in no time. He was professional, friendly & skilled at his job. It was easy to reach & communicate with him. I am grateful for Scott's kindness & understanding during our situation. And grateful for the cost. Other company's like for instance , Rodent Solutions, were going to charge three times as much for the same service. Thank you Scott & Truly Nolen! read more

Amazing service! Always eager to make sure each home has quality service and is up to par. read more

Truly Nolen Pest & Termite Control - Brian spraying around the house! - Pest Control Near Me - Sarasota, Florida

I signed up for termite treatment and pest control last summer. Still have termites and the office phone doesn't work so I can't reach anyone. But they bill on time every month for service that completely sucks. Definitely would not recommend. read more

We have had service with Truly for over a year for insects in our house. The 1st few months were great and after that they really stunk. They never checked on us to see when they could schedule their monthly service but made sure they took their payment every month. They pest problem was certainly not taken care of. They need someone that monitors every account and phones every customer so that they can receive their monthly treatment. I have had to call multiple times so I could get our monthly treatment. I am so glad our contract is over and I will never recommend them to anyone. For our service and the amount of money they charge, they suck. read more

Scheduled for two months, the crew never showed up. The salesman is embarrassed. I'm spending money on a hotel room that I didn't need. Not good. read more

Very happen we switched to Truly Nolen and especially Dustin Swayne who was in charge of getting our plan set up just perfectly to meet our needs. We had quite a cockroach problem when we hired them, and they quickly got it under control, found the root of the problem, and we haven't seen any since. read more

We had truly Nolen for 2 years. First year the guy did great. He was at the house whenever we asked. Until 6 months in we never heard from him again. We called and called them trying to get help but nothing. We decided to give it another go when someone showed up to see if we wanted to renew. He showed up twice and never again. This company is all about advertising with their mouse car etc but do nothing as far as pest control. read more

Signed up for pest control service. Sales rep came onsite to explain the service and contract. Technician came onsite a few days later and proceeded to do the initial treatment. Technician then shows up unannounced a week later at 8:15am to do a "follow-up". Timing was great since we happened to notice an ant mount just outside our front door next to our walkway in a bark mulch area. When we pointed out the area to the technician, he immediately responded with "oh, that's not covered in your contract, that would be the lawn care package. Want me to have your sales rep call you with pricing on that?" I contacted our sales rep and explained our frustration. Sales rep agreed that the technician should've just handled the problem and not tried to turn it into a sale but that the technicians do try and "have their backs" by looking for additional sales opportunities. I explained how as a customer I need a company that has my back. I then explained how I was seriously considering just cancelling the service altogether. He begged and pleaded to just give them another chance and for me to speak to his manager. I agreed to give them another chance and told him to have his manager call me. Twenty four hours goes by with no call from the manager. I proceeded to call the sales rep and advise him that I was done waiting and that I have given them all I could. Surprisingly within 5 minutes, I get a phone call from the manager. He explained how he had an emergency he had to deal with. There was a broken down vehicle and he had to drive to another city and he had just gotten back into the office. Blah blah blah. Manager tried to convince me to remain a customer to no avail. Ended up with a full refund but I fully explained that I would be reaching out to their corporate office to make sure they were aware of my experience in order to prevent this type of horrible customer service from happening to other customers. GO WITH A COMPANY THAT HAS YOUR BACK! TRULY NOLEN DOES NOT! read more

If I would give them a zero-rating I would. The problem with them is : 1. They are overpriced and 2. Their billing department refuses to respond to any questions. The billing is very confusing. When we wrote a check for one service and intended it for another they refused to apply it to the other service or return it. They have not provided either of the services and they have kept our money. We have left several messages for management and no one has returned the call. We have now found out that they are merely a conduit for local pest control services and provide an upcharge for the same service you can get cheaper. Get the real service and skip the middleman. read more

We had a treatment for drywood termites which involved spraying exposed wood with liquid Timbor and spraying hidden joists and structural timber through holes drilled just above the interior baseboard. Julio made every effort to be the least invasive possible in undertaking this inherently messy process and was very attentive to detail. After patching, the holes were hardly visible and Julio cleaned up any Timbor that had spilled onto the hard wood flooring. He even hosed off the garage floor. Dave our regular post control contact also did a fine job in ensuring we got the service we needed to deal with the termite problem read more

The work and the technician are first rate. No problems there. But- the administration is terrible. I have complained over and over that Truly Nolen just assigns an appointment and expects you to agree and to be there when the technician show up.. No other enterprise in my experience works like that. Other organizations will call and a mutually agreeable appointment is made. Not True Nolen! You get a postcard in the mail, along with all the other junk mail, telling you what time and date you have been assigned for work. Like I said, I have complained over and over and the practice continue. This is a very poor business practice which Truly Nolen doesn't seem to want to change. read more

I have used Truly Nolan for almost 3 years. Numerous time in the past I had billing problems with their accounting so I set them up on an automatic monthly billing through my Bank. That worked pretty well for over 2 years when suddenly I received notice that I had been turned over to a collection company for past due monies. I immediately called Truly Nolan and their accounting dept. could not tell me when or if I was past due on any payments. 2 weeks later I received yet another notice of collection and notice they were corresponding with the credit reporting agencies of my delinquent payments. After several calls to their Bradenton office, I finally reached a manager who apologized and indicated they were having problems in their accounting dept. as a result of upgrading their internal billing systems. Letter of apology sent and confirmed my account had never been late in 3 years. I WILL BE TERMINATING MY SERVICE WITH TRULY NOLEN, since they have such a poor accounting system and are so quick to turn over their best clients for collection services and credit reporting. In addition, numerous times I had to call their office to get them to come out for there normally scheduled service. I feel an business in business to do business should have a good accounting system and be able to maintain their own schedule to service their long standing clients. read more

This has been the absolute worst experience I've had with any business, and unfortunately, my only experience with a pest control company. The only reason that I am giving this company a 2 star rating is because of the inspector, Jerry, who was very kind, apologetic, and helpful from beginning to end. I genuinely felt bad having to cancel my service over the phone with him, so I asked to speak with his management team instead. To start, my appointment was set for 11:30 am on a Saturday when I received a knock on my door just after 8. It was the technician, Mark. Upon informing Mark that he was early for the appointment, I was introduced to an incredibly unprofessional and embarrassing episode of rage that included yelling profanities and frantic pacing. His profanities were not directed toward me, but in reference to "someone in the office screwing with me". Seriously? I live in a subdivision with the nosiest neighbors, thanks! I immediately called Jerry and told him Mark was a loose cannon and I didn't want him in my house. I said I needed them to send someone else. Apparently, "Mark is one of our best technicians, he does not normally act this way, I assure you he will be on his best behavior when he comes back for the correct appointment time because we do not have anyone else available for that area today". Against my better judgment and my desperate need for peace of mind to rid these cockroaches, spiders, and other pests, I agreed to let Mark return with the expressed concern of a thorough job being done, considering his apparent schedule issues. Mark arrives, and I am willing to set all earlier events aside, guiding him through my home while showing him areas of concern. Again, he is apologetic, and I learned that he is having a rough time dealing with the death of a long-time girlfriend. Now I feel bad. My fiance and I grab our two dogs and head out, as we were instructed to not be home during the treatment. Before leaving, I asked Mark to call me when he has finished so that we knew how much longer to stay out of the house, as we were recommended to wait 3 hours. Due to having two large dogs in a confined space (the vehicle) for 2 hours, I reluctantly decided to just head home. When we arrive home, we learned that Mark had left without giving us a call as I had asked. Upon re-entry, I was welcomed with a lovely bill for $82 and some change. While reviewing this piece of paper, there were a number of "services" checked off for a Spring and Winter treatment that were listed. I began to notice that something didn't seem right. The services included but are not limited to -- cleaning cob webs from the interior and exterior of home/interior and exterior of garage, Boron powder placed behind all receptacles and base boards, Roach and Ant traps placed under each sink in the kitchen and bathrooms, Boron treatment conducted in the attic or crawl space. As it turns out, there were not only cob webs still in the tallest corners of my home, but spiders alive and crawling as well. Roaches were visible, however, under any sink in our home there was not one single roach or ant bait trap found. As for the boron powder, I feel certain that this service was also not completed, as there was no sign of any kind of powder near or on any baseboard or receptacles in my home. Additionally, I know for a fact that Mark did not access my attic because it was inaccessible from the items in the garage, and had I known that was a service to be completed, I would've made it accessible to him. I called Jerry immediately asking about the bill and the list of services that were listed. The first thing Jerry said was "I'm taking Mark completely off your case, I'm fed up with him, he has nothing but excuses today and I apologize". According to Jerry, Mark did not complete most of what I had thought, and was adamant on the boron powder stating that "he may have done a thorough job cleaning the powder". What is the point of using a powder that you're just going to remove shortly after its use? If this were true, I wouldn't have any dirt or dust on my baseboards, which were evidently still not 'cleaned'. Additionally, Jerry decided to "waive" the $82 bill, as it is "confusing to customers". My mind is completely blown at this point. I paid $460 upfront for these services, along with payments that would add up to somewhere around $800. Are you kidding me? For WHAT!?!? After speaking with the manager and canceling service, I was told I'd be reimbursed, but because I paid in cash, they'd have to send a check (even though they have my debit card on file). Honestly... I'm expecting this reimbursement check to take a LONG time, if I even see it again. I will NEVER recommend this business. Ever. read more

Michelle Nolen, We are still trying to get Truly Nolen to follow through on the tenting which should have happened the 25 of October. They claim there is an ancient oak limb over the house which would need to be removed for the renters crane. We have complied with everything else they requested, but we don't want to lose the large limb. We have even had a second opinion from another tenting company that said they could handle it immediately and the limb would not be a problem, no crane necessary. However, we're stuck with the Truly Nolen company because they are inflexible about the company they use. You apparently seem to have some managerial power and I am sincerely hoping you can help us out. The other option could be a refund from Truly for all the years of paying a warranty all for nought. read more

Dustin Swain did a great job ridding us of a hornet's nest and ghost ants. He is very responsive to our concerns and goes the extra mile.

This is our first time having to use a company like Truly Nolen. We had termites to get rid of and wanted a trusted company. We are extremely happy with the service we received today from this company's employee. Julio did a wonderful job at explaining some tips to keep the buggers out as well as walking us through all the steps he was doing. All in all, we are very content with the service we got. read more

We hired truly Nolen to fix a flea problem and they did a great job, but after the problem was fixed they refused to cancel my service. I was told that I had paid for a one year service contract and That the contract would not renew unless I wanted it to continue. I explained each time that I have had a termite and pest management contract with another company since I purchased the home and Truly Nolen was not needed or wanted. They tend to be hard of hearing and never stopped sending reps to the pest preform service. They only stopped after I refused to pay an invoice a year after my first attempt to cancel the contract. These guys are hard of hearing. read more

We don't have any infestations, but being Florida we wanted to have some preventative measures in place. We call Truly Noland and set up a time for an inspection and to discuss the package that would be right for us. James "Adam", the inspector who was assigned to our territory , called to let me know he was on the way and was here during the time frame allotted. He was very courteous and knowledgeable and did not rush through the inspection or the discussion of plans. He explained a lot and also answered my many questions. We ended up signing up with them we have not had any problems. We also like the fact that should a problem arise they would be out to correct with no charge to us. Our service tech, Tyler, also called to let me know that he was on his way, also on time. He was also courteous and knowledgeable and did not rush any part of the termination process. I felt he was very thorough. Bottom line, we are happy so far with Truly Nolan and would recommend them. read more

We had a termite service contract with this company. There service was terrible. As an example, we were told that they could not come to our residence for another 90 days because we called too much. They refused to address our issue of termites on multiple floors and locations within the house with fumigation tenting to save money. When they finally admitted it should be tented, it took five months to actually get it done. They subcontract the work and the coordination with the vendor and the customer was laughable. I would not recommend this company to my worst enemy. There are multiple vendors in the marketplace far superior to Truly Nolan - select them. read more

The New manager Josh for this location has been amazing in trying to help rectify the situation with our mosquito invasion. He has been very patient and has come out with team to try several things to get control . Last week we tried one more time....I believe it may have worked. With Josh personally involved with this treatment I believe we have finally made progress and may get this under control.....fingers crossed. I do have to give Josh a lot of credit for jumping into a situation that he was not even part of creating and doing everything he could to help. read more

Todd, our service rep with Truly Nolan has been servicing our Condo in Lakewood Ranch. FL since early 2015. Todd has always been very courteous and professional and seems very Knowledgable about his work. He has helped us to get rid of ants and silverfish in our condo and we use the Truly Nolen service plan to keep them under control. We are very pleased with Todd and the results of his treatments. I would recommend Truly Nolan to anyone with pest problems. read more