I am writing this review to express my concerns regarding the management at Trumark, specifically the performance of Casey Montoya Carrigan. While the rest of the staff has been exceptionally helpful and diligent, there is a marked discrepancy in the level of service and accountability provided by Ms. Carrigan. Our recent interactions have been characterized by a lack of professional oversight and a dismissive attitude toward tenant concerns. It appears the support staff is frequently tasked with compensating for management's lack of follow-through. A few words that describe Ms. Carrigan are - arrogant, entitled and careless. I would appreciate clarity on the property's standards for leadership and how these service gaps will be addressed. Thank you to the rest of the staff at Trumark read more

Michele Lynch is hands down the best agent I've had the pleasure of working with. From day one, she was patient, detailed and made sure I understood every part of the lease. After moving in, when a major plumbing issue hit (sewage backup through the showers and pipes!) she had plumbers over late at night to ensure my kids and I were taken care of. She's been on top of every. single. detail ever since. What could have been a nightmare has been completely manageable because of Michele. (as I told Michele: you don't care who your agent is, until sh*t literally hits the fan:) - and boy was I glad I had Michele!) Michele is kind, smart, professional, and genuinely cares about her clients. I'd recommend Michele to anyone - whether you're listing your home or looking for one - because her work ethic and care for her clients really shine in everything she does. read more

TRUMARK used my electricity $320 after my muve out (without my knowledge) and refusing to pay. Don't use this company platform for find rent home read more

Appreciated the quick responses from Al Mullin when inquiring about a unit in Glendale. Professional, personable, and informative about apartment and surrounding area. Thank you Al! read more

The list of awful behavior by this company is laughably long. I have had plumbing issues they did not want to fix, the flooring in my apartment was old when I moved in several years ago and my requests for a replacement have been unanswered, my roof leaked in the last downpour and they have yet to respond to my maintenance request a week later, did not address my requests to address my outdated and drafty windows, and so so so much more. They don't give a damn about you unless the problem is actively costing them money or you're late on your rent. I had an active application with the CA rent relief prog and even so they put a pay or quit notice on my door every month, causing immense amounts of stress and anxiety. Even now, I am moving out and I cannot get ahold of my property manager. I have called her office, called and texted her cell, and emailed her (which the office staff confirmed she received) and yet no response. This is laughable. Zero stars. Do not recommend read more

Worst management company. Do not rent here. Currently renting can't wait to move out, sink is broken we been letting them know for months, the stove is broken they been fixing it since we moved in which was July. They don't answer calls or anything. read more

I've been in my apartment managed by Trumark for three years. Unfortunately due to Covid and now the Writer's strike I'm unable to relocate. The management company is terrible. My first negative experience was with Michelle the agent. Pne of her selling points was that I wouldn't have to pay rent in December because it would be free as it was their promotion for getting me to sign the lease. December rolls around and Rosa Ho Garcia began harrassing me. Fortunately for me I had friends come with me to view the apartment who witnessed the agent for Trumark stating that month would be free. I was harrassed for not paying it until I had the new property manager who has now been fired fix it for me. Three days before Christmas my apartment was flooded with sewage The property manager after a text to him told me "I'm on a cruise, if you owned a house you would have to call a plumber." I then called the Vp of Trumark He came in acting like a hero. He said he was going to send in a cleaning crew and to invoice him for any damages. I thought, "cool!" It's been three years and I have not seen a check for my invoice. The "cleaning crew" showed up the following day after the sewage had sunk into the floorboards. The cleaning crew consisted of one man with one clorox bottle. I have two more years of negative and unpleasant moments with Trumark but don't have the time. Please don't use them for your business. read more

See all

Michele Is the best!!!! I am so blessed to have come across one of her listings for rent. I was in the process of moving and fell in love with one of her properties. She is prompt and efficient in her communication. She made the process effortless and smooth for my father and I. She is empathic and understanding and truly has your best interest read more

Let me begin with this I wanted to apply for this apartment in Burbank when I spoke with this lady named Maria who was so anxious to rent this apartment she mentioned the owner is willing to lower the rent. I went looked at the apartment and thought twice so I waited which mind you she wasn't even there she left the door open which is not professional to me at all. Today I reached out to out to her again and mention I may still be interested and ask her about what the price is monthly when she responds rudely no thanks a lease which is nothing I was talking about then I mentioned our prior conversation with the rent being lower as she mentioned and she just writes back no. First of all lady you make the company look very bad second of please learn how to text without insulting renters and another thing stop lying to get people to apply this is a big turn off read more

we have been dealing with this management company over 9 years. we have dealth with three building supervisors. One is worse than next one. I am confident that they're not professional. All they want is a rent beginning of the month. If you place a service request either by text, phone and through their portal. They are not responding at all, you have to follow up with them multiple times, they get mad at you when you follow up with them, "hey, I am paying f***ing rent. Even at same point, we opened a case with City of G******e with the city's inspector. The building manager does not respond to the city's inspector. They're worse in communication, I really hope, owner of the managment company, Mark Trublood, reads this review. read more

Alvin was extremely helpful and always responded quickly to all my questions and was a delight to work with.

Don't apply for any property with them. All they do is collect rental applications and charge you application fee and no response even if you have perfect credit and and income. Bunch of scammers. read more

Where to start with Trumark. Communication is always brutal. I love the unit but everything about their management style will drive you crazy. They dumped an unexpected utility charge on tenants (totaling nearly $900) just before the holidays after not keeping up with their charges throughout the course of the year. Additionally, their online portal stopped working on the final day of the month and they said we were responsible for still paying on time via dropping off a check last minute. They took no ownership for their error on both accounts and the woman who runs their accounting has been very condescending on phone calls about these issues - deflecting responsibility and not being considerate of reliable tenants. Finally, the maintenance repair time is laughable. I had leaking water through an AC unit in my bedroom that took nearly six months to get resolved. There is often little to no response and you wonder how it's so poor considering what we pay in rent. If you're on the fence about where to rent, steer clear of any Trumark Management Properties. read more

Special kudos to Alvin, the property manager, who took me through the rental process. He was a perfect blend of professionalism and friendliness. Moving can be quite a challenging process--especially in the current LA rental market. With Alvin I didn't feel like I was looking during the middle of a housing crisis. Instead, I knew I found a housing solution. He was a real ray of sunshine that kept my spirits up! read more

Let me start by saying a big thank you to Trumark. Moving is one of the most stressful things to do and this company made it so much better. But the true hero is Alvin, he was thoughtful and thorough, the whole process was seamless and with zero stress! Thank you Alvin you're the best! read more

If I could rate this place a f*ckin 0 believe me I would Haylee the woman who had me take time out of my day to go look at this place failed to communicate the code to the lock box was 24 hrs So I I go all the way after work to look at it to be standing outside for nothing. And instead of finding a resolution she tried BATTLING me Is this how this dump does business? If so it is HIDEOUS I hope her managers see this and coach her on customer service because this experience was disgusting read more

Alvin was our apartment recruiter. He was so sweet and genuine. The details of the apartment were close to perfection. Everything was painted and clean. No issue with the apartment. That's very rare. Jason was also very professional and they get on top of things! read more

Terrible company, BEWARE! It seems like they have genuinely nice buildings here and there, but ultimately, they act like slumlords. Judging by the reviews and complaints online, it is a common issue that you are never able to get anyone on management to help you with anything. I am currently experiencing an emergency plumbing/flooding issue and I cannot get anyone to answer or help. read more

I have been with Trumark for 2 years now. The all staff is very nice and professional. My communication was more with Sylva and Alvin. I am very satisfied with their customer service. I recommend highly this company. read more

Their systems are either flawed or extremely outdated and this overwhelms the staff. Many people in the office seem frazzled and absent minded. They tried to bribe a yelp review with an In & Out gift card before even having a real experience to write a legitimate review. Our property manager was kind but avoided issues. We tried to get a recycling bin for a year and we're given the run around weekly for months. Called in the office in good faith to confirm my rent had been paid when I switched banks, the woman was extreme rude and condescending. Just seems like they are trying to keep pace with the times but loosing their humanity in the process. Would not recommend. read more

I scheduled a viewing to see a vacancy on Coronado that this company was leasing. Haylee confirmed with me today 1:30 pm and I waited for over an hour. I called the office line the receptionist stated Haylee was out of the office. I looked up Haylee on instagram thinking I could message her about our plan to meet at the property today and come to surprise this girl is at the gym?! DURING WORK HOURS? why would you plan a showing and not be at work nor notify me? Unprofessional. Just by the small interaction with this company I will not be renting from them. Stay away. read more

We just rented a place working through Alvin, so far so good! He was extremely helpful and really pushed for us to be approved in a time sensitive situation. So far everything has been very transparent and by the book which we really appreciate. Would highly recommend working with Alvin for housing search! read more

Smooth quick process to get my new apartment. Alvin was great and responsive. Also very fast with getting paper work going!

They charge only for appointments and they not even checking it. If anyone wants to get apartment or house just talk with different companies. read more

EVERY SINGLE person I talk to in this office is beyond rude. I hate ever having to call them for questions and/or concerns with my property. I have been renting with them for 3 years, however for sure the most unprofessional company I have ever rented from. Absolutely love my apartment but every time I have to call and talk to them I cringe. Literally rather walk through skid row on a full moon than have a 30 second conversation with them... it's that bad. Just try to avoid them if possible. Update: I actually scrolled down and read other people's reviews (actual people, not the ones they paid for) and it is so consistent with what I am dealing with now with them. ROSA has bad reviews from 2011. Lol was the last straw for me that made me come to yelp and actually write a review so people will know what they are dealing with. Beyond myself at how terrible this "management" company is. read more

very helpful, Alvin is great. building manager has been very responsive so far and we love the apartment

Hello to everyone Everyone who's working there is professional.Bit sorry I have to say The Michelle es very intellectual ,professional,Kind ,And know es everything 100 percent what she does .She is The BEST I recommend her ,and you will be 100% satisfied read more

UNPROFESSIONAL, RUDE, and LACK OF COMMUNICATION. My experience working with Jason Trueblood to get a lease has been nothing but unprofessional shitty encounter. In this process, I have been trying to get ahold of him, but what I always got was minimal response, There was lack of communication. (Ex. Was told that he would get back to me, but it was always late) We wanted to get a retail space ASAP, but Jason decided to take his sweet time traveling, doing whatever the sht he felt like. More importantly, I never got any heads up. In the end, we got turned down because apparently I called him too much and "will not be a good fit as a future tenant". Very unprofessional and lack of communication. Thank you Jason, for wasting our time, and being a REAL PIECE OF SHIT. It's a joke that with such an attitude, Jason is one of the managing partner read more

I can finally write a review since they have been fired from our building. I was afraid they would find some reason to evict me. They owe me approximately $2000 from the damage done to my car by their work vehicle improperly parked. Four other tenants had a similar experience. I also had a maintenance man steal an air conditioner off of my porch. They never replaced it. read more

absolute worst customer service i have ever received. this 'management' company started managing the triplex i live in beginning this summer, after years of living there under the landlord's hospitable care. they treat me like a third rate citizen, immediately upping my rent the max allowed, and speaking to me like i have never been spoken to before. Rosa, and Allan should be ashamed of themselves for the way they have treated me after their payment software failed and they had no idea how to rectify it. threatening to hit me with late fees when i have never paid late in my life. their condescending, disrespectful treatment is like i have never experienced in my 15+ years being a renter in LA county. not to mention, i've requested a plumber to fix a leak in my bathroom, and nothing. i feel sorry for my elderly landlord, trusting these fools with his real estate assets. looking for a new place to live. read more

Out of the 6 years we were there, we had many issues that were resolved immediately with both past managers and present. We appreciated the patience and service this company had for us especially in the moving out process. We really enjoyed living in our Washington apartment with our family. Thank you to management for providing us a pleasant home. read more

Trumark Real Estate Management - Apartments Near Me - Glendale, California

Very concerned. I hope to have better news soon and can update my rating then. Update 11-2-23: Run! My opinion and personal recommendation is to be very careful working with Trumark and if possible to avoid it. As a tenant you can expect constant harassment, surveillance/stalking, illegal entry, and negligence. Repairs will be ignored. If you report them to the city, as the property manager told me I had to in order to get them to comply, you will experience retaliation. As a property owner, you can expect them to take your money and do nothing for your tenants, resulting in fines and legal liabilities. They have a number of cases in litigation due to fraud. I have lost many hours of work/wages, had many sleepless nights and pray I don't lose my baby. In my opinion I would recommend avoiding these unethical people at all costs. I hope this helps someone. read more

This company is laughably bad at providing any type of communication or managing even the simplest of apartment issues. No wonder they've purchased a hundred identical positive reviews on here. Serious scammer energy. My building manager is unresponsive, unless rent is one minute late, then they are lightning quick to get to your building to stick a notice on your door. Completely icing out elderly tenants who have serious health issues and just generally seem to be lacking any morality whatsoever. Do not rent from these crooks if you can avoid it. read more

We are grateful for all the support we received from Alvin in the process of leasing our new apartment. The process was super smooth and quick. read more

One of the best management companies tobwork with. We worked with Alvin and from the first day he was very responsive and helpful. Were able to get approved within one day and get the lease signed the next day. read more

I've been debating for some time wether to write this review but decided to do it now in order to protect other tenants. I was charmed into given them 5 stars when I first moved in in 2017 but removed the review when I moved out in Sept 2020 in light of my move out experience. I wasn't given any In&Out gift card back then. I did it to be kind and helpful. First I'd like to say that I agree with every single negative review on here because I experienced it to some degree: lack of communication, reliability, professionals, etc., but I would like to add to the repertoire of disgusting attributes: dishonest crooks. I was a tenant at one of their apartment buildings for about 3 years and paid the rent on time every single month. I was naive to think that they would take that into consideration when I moved out. I was shocked when I received a check for only $25 from $1795 deposit especially after I left the apartment intact. I didn't want to drop any names in this review but you have to watch out for backstabbing Randy S. He had charged me for a new set of shower doors that were not even installed after I moved out. (When I first moved in the shower doors kept falling on us and I removed them and notified Randy via email and he never got around to installing a new set or picking up the old ones. I just installed a shower curtain). So this charge was either a made up charge or they bought them to install at another bathroom. He also charged me to replace the outdated kitchen countertops that were already there when I moved in(mind you they had no damage) and here is the best part, he charged me for a brand new stove when the one that was there was in perfect working condition. It just needed a good cleaning. I was shocked and infuriated. I mean did he think because I was a single mother/woman he could take advantage and try to swindle me? I decided to take legal action and have my lawyer write them a nice little letter demanding they return the whole deposit because what he was doing was illegal and not to mention dishonest. I was returned the whole amount of my deposit without any apology or communication about it(to be expected). My advice is don't move in to one of their properties, and if you do move in, protect yourself, document everything, and take pictures when you move in and out, and prepare yourself for high levels of stress, anxiety and frustration because that is exactly how you will feel when dealing with these people. read more

Great property management company! So glad I found them! Mary and Michelle are the best. They found me a wonderful unit at the right price and location. Im very grateful. read more

Trumark Real Estate Management - My place - Apartments Near Me - Glendale, California

The reason you see so many positive reviews are because they bride you when you sign or renew your lease: if you leave a positive Yelp review before you leave the office, they give you an In 'N Out gift card (hence the 5-star review I left when we moved in, having had no real experience with the company yet and not knowing what was to come). In our 2.5 years of living in our apartment so far, Trumark has been incompetent and unpleasant to work with. I could write an essay on all the problems we've had with management, not to mention the careless workmanship in the building when things are "fixed." Raising our rent (again) in the middle of a pandemic is a pretty accurate depiction of the character of people who work here. Has Randy returned any of our messages asking on the reasoning behind this yet? Of course not! They make it clear here that they couldn't care less about their tenants. read more

Amazing leasing manager - Kaylee. Needed to find and close a place with urgency, Kaylee was amazing from the get go. Reviewed multiple places owned and operated by Trumark, found a prospect, Kaylee set up a self visit to unit, loved the place and closed in a few days. Super easy process with her assistance and loving the place. Corey, regional maintenance manager, also prompt with requests, had a couple of minor repair requests upon moving in, nothing out of the ordinary, and was taken care of immediately. This is my 2nd round of renting a Trumark owned apt, have had nothing but great experiences with all of the staff and service is great. Highly recommend the Trumark brand! Thank you Trumark! read more

Casey is the new manager at our building and she's amazing if something needs to be fixed she gets it done right away and is always pleasant I've lived in my apartment for 2 years and I have had the best experience this company everyone has been helpful and kind especially how hard the last year has been with COVID. Highly recommend this company to rent from . Great company . read more