Invitation Homes sent to Techican to my home yesterday. I was very pleased with the work. They knew what they were doing. Both of the technicians were professional and skilled. Thank you -Dr.Thompson read more

Invitation Homes - Before the technician came to the house. - Property Management Near Me - Glendale, California

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If you're a property owner looking for a management company that collects rent and government checks while letting your investment--and the surrounding neighborhood--deteriorate, this may be the company for you. My family has lived next to one of their managed properties for years. During that time, we've watched the property steadily decline while dealing with repeated issues that affected the surrounding homes (drugs, vermin, deteriorating home/yard). My wife has contacted the management company numerous times, to their credit, they acknowledged our concerns but didn't address them. The final straw was a trailer on the property catching fire, requiring firefighters and law enforcement to respond to our cul-de-sac. Thankfully, no one was hurt and my property wasn't damaged, but it shouldn't have taken something this serious for the condition of the property to become impossible to ignore. Managing rental property isn't just about collecting rent--it's about protecting the investment and being a responsible neighbor to the surrounding community. Based on our experience, this company failed to do that. read more

This rental company has repeatedly imposed fees and charges without providing proper notification . Additionally, we have endured ongoing and unresolved plumbing leaks that Invitation Homes has repeatedly claimed to repair during multiple maintenance visits. Despite these representations, the problem has never been properly corrected, resulting in consistently excessive water bills. A licensed third-party vendor has since identified cracks and corrosion within the plumbing system that were clearly pre-existing and left unaddressed. These unresolved defects have directly contributed to the continued water loss and inflated utility costs. Despite presenting this information, the office staff has refused to review, investigate, or take responsibility for these issues. This pattern of neglect and refusal to act raises serious concerns regarding failure to maintain the property in a habitable condition and improper billing practices. read more

Negative Five Stars Don't lease here, you will come to regret it. Corporate greed doesn't value loyalty or timely payments, but only that they have warm bodies in the ghost towns they're creating by snapping up any and all affordable single family homes across the country. I disliked them immediately and after eight years due to being stuck in a terrible housing market thanks to these kinds of companies. I feel stuck. Don't rent here. It seems ok at first but as soon as you sign, they have you by the neck and they will take all they can from you in mandatory monthly junk fees for air filters, mandatory cable, and renters insurance issues even when a third party policy covers you. One day I'll move. I won't ever find any peace here. read more

As one of the neighboring homeowners, I wanted to share my own experience with this management company. For months, I repeatedly attempted to contact them regarding serious concerns involving one of their rental properties. I called multiple times, sent several emails, and even offered photos and security camera footage documenting what was happening. Unlike some of our neighbors who were able to speak with someone, I never received a response to my calls or emails. During that time, our neighborhood dealt with ongoing issues including suspected drug activity, excessive trash, vermin, abandoned animals, and a property that continued to deteriorate. My family watched these conditions worsen while our repeated attempts to report them went unanswered. The situation ultimately escalated when the trailer on the property caught fire, requiring firefighters and law enforcement to respond to our cul-de-sac. Thankfully no one was injured, but it was heartbreaking to see something so serious happen after months of concerns about the property's condition. Even after the fire, the property remained unsecured for a period of time. We witnessed people scavenging through the debris, entering the property, and individuals repeatedly coming onto the property in ways that appeared consistent with people looking for an opportunity to squat in the vacant home. Several neighbors had to intervene and tell people to leave. It was unsettling to watch our neighborhood continue dealing with safety and security concerns while waiting for the property to be cleaned up and properly secured. I also provided information, photos, and security footage to law enforcement and other agencies in an effort to help document what was occurring. I understand that property management can involve difficult situations, but neighboring homeowners deserve communication and timely action when legitimate safety concerns are repeatedly reported. Based on my experience, I did not feel that happened here. I hope this company improves both its responsiveness and its commitment to maintaining the properties it manages. The impact of neglect extends far beyond the property itself--it affects the safety, peace of mind, and quality of life of the entire neighborhood. read more

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This management company needs to be held accountable for its fraudulent, greedy ways. I am currently living right next door to their Section 8 property. For several years, the property has been a source of significant distress. Following the tenant's recent incarceration, the residence was abandoned for nine months. This neglect resulted in rotting food and a severe vermin infestation that has spread to my property. the tenant caused extensive damage by breaking all the windows. The site is currently littered with glass and debris, posing a serious fire hazard and compromising the safety of the neighborhood. Finally, this tenant lit her illegally parked RV on fire endangering every home around it! It took nearly TWO WEEKS to get this company to do anything. I contacted this property management company over and over again. No response. My neighbors and I have documented these issues extensively with photographs and records of our attempts to contact. PURE NEGLIGENCE! As long as that money keeps flowing they could give a rats ass about their tenants or properties. The whole front of the house has burnt debris, and they posted it (old photos) on Zillow already. read more

Invitation Homes - Trashed property - Property Management Near Me - Glendale, California

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No stars. I am having AC issues and apparently that does not warrant a quick response. It is the middle of Summer in SoCal and AC blows warm air. I am a heart failure patient and the temp inside home reaches 88 by the afternoon. Well a Tech came on Friday but what I didn't realize was that he was only diagnosing. Well lucky me repair requires authorization and their offices aren't open on weekends. Do I have any recourse. I thought that AC is a priority maintenance issue? Anyone know of other legal recourse that is available ? I had to add a star to post so I picked 1 star because I had no other choice . read more

Return calls and text would be great! Main part stop wasting peoples time and hopes in getting them into a rental house!

I also live on the same street. I had called a couple of times to complain about this house. The house wa trashed & unliveable. A representative took my first call; then all others were ignored, stating the person I wanted to talk to was unavailable. Our emails went unanswered. It took the trailer fire for them to do something. A few of us went to personally speak to the representative when he showed up after the fire. Now, they're advertising this house as soon to be available...it is currently unliveable. Terrible property management company read more

Invitation Homes - Remnants of trailer fire - Property Management Near Me - Glendale, California

Been renting with y'all for eight years, had our ups and downs, but all in all soon as the Work order is put in the work is done!

BEWARE!!! we have been renting from this company for three years and have experienced serious greed and hidden fees that the company was ultimately sued for recently for $47 million. In January, we had a water main break. It was no fault of our own. The city took hours to come and cap the leak.. the water bill was more than double and when I reached out to invitation homes , I got the following email response saying that they would ask for a concession for us because their name is on the water bill and technically the line was on the property. Roxana Fernandez has been extremely rude and unprofessional throughout this entire process being unwilling to work with us considering the situation. Now she tells me she doesn't believe that the amount is enough to warrant a concession, even though our bill on average has been about half of this bill and consider considering that I have evidence that the water had been running for hours. This is a problem between invitation, Holmes and Suburban Water systems but invitation Homes and Roxanna specifically does not want to take accountability and make a simple phone call to reach out to see if they can get a concession because we are not the actual account holders. She interrupted me multiple times and then hung up on me refusing to answer any emails. This is the kind of treatment that you received from invitation homes as a paying tenant. read more

Invitation Homes - Email confirming concession fit high water bill. - Property Management Near Me - Glendale, California

Shortly after moving in, we began experiencing significant electrical problems. About ten outlets stopped working, and one entire room had no electricity. We also lost power to the outlet that supports both our refrigerator and the home's advertised "smart home system," which is an additional service we pay for each month. Initially, during our first week in the home, we believed we had simply tripped a breaker while vacuuming. However, when we realized that all but three outlets were not functioning, we immediately submitted a work order. Despite the seriousness of the issue, it took approximately five weeks for a technician to come out and assess the problem. On February 16th, a technician finally arrived but informed us that he could not complete the repair without additional approval and would need to escalate the issue. We then had to wait even longer for a resolution. Power was eventually restored on February 22nd. While we appreciate that the issue was ultimately fixed, it is frustrating that it took over a month to resolve such a major electrical problem. A delay of this length--especially when it affects essential appliances and paid services--is unacceptable. We expected a much quicker response and resolution time. read more

I've been in my home for almost a year and it's been fine. I know previous reviews have stated that they don't take care of repairs but I haven't experienced it yet. Only thing that sucked is that I asked if they can somewhat clean the walls because when we moved in we didn't notice certain stains until I thoroughly got to walking around the house. Not to mention that there were squatters here on the day I was supposed to move in so really I just wanted the home to feel somewhat new within the interior. But when I submitted a request for they sent the maintenance guy with a can of paint and some brushes and he told me that I was supposed to take care of the issue. I was so angry about that. read more

Thanks Invitation! I submitted a Maintenance request for AC not working, response, so reduce, repair completed in less than 24 hours...Very Satisfied! read more

Jorge came to our house right on time and quickly fixed the toilet and garbage disposal. He was very professional and kind. Thank you for sending us such a qualified technician. read more

Ryan the technician came to do a task and he was fast and very knowledgeable at what he was doing and I forgot to mention a leaking faucet in kitchen and he fixed that problem really fast ... Thank you Ryan for your great work I highly highly recommend him for my service read more

Ever since the search/application process, all staff at Invitation were rapidly responsive to every inquiry. The entire move-in process was very smooth, and Invitation made sure everything was seamless. When it was time to put in a work order, I used the app which is very user-friendly and whatever I requested, as long as they are responsible for it, Invitation sent contractors/technicians that handled them expeditiously and professionally. When it was time to move-in/move-out Frieda, Liz, Fernando, Edgar, and Jay (to name a few) really made the process as efficient as possible. The entire staff at Invitation Homes is exceptional, and they are all stars. They go above and beyond to make your stay as pleasant and possible. Elevate your home life experience with Invitation Homes! Highly-recommended! read more

Innovation Homes is a perfect place to start having family and friends come over and see that there are places to rent out there for for families. We've never had any issues with this company when you call for service and maintenance. They're on it. I greatly appreciate invitation, Homes and also the service man that come out here to do service on the houses and I greatly appreciate everything that they do for us and my family. read more

This is a review for Edgar (Maintenance/Technician) who handled our move in orientation. Edgar was great! We arrived early for our appointment, but he was able to accommodate us. He was very thorough and explained details to us clearly. He took notes of our comments as well. We are looking forward to moving in soon! read more

We loved Steve Otterback he sure knows his stuff he's an expert, he provided excellent service and very helpful, great guy overall. He made sure everything is in perfect order before we move in did go extra mile too to provide excellent service. Thanks Steve! read more

I have literally been looking for a home for two months and it wasn't until I met Fridea from Invitation homes that made my journey a lot easier . She been going above and beyond to find me a home in a nice area and spacious for me and my children . We have found me a home and I can't wait to move in . Thank you Frieda read more

Great management company I've been renting my home from them for over 3 years Fast maintenance repair read more

This review is about Steve, the technician who serviced my home today. He was professional and knowledgeable, and he fixed the issue I was having quickly and efficiently. Since I recently moved in, this was the first time I've had a technician come out, so I was a bit unsure what to expect. However, I was very pleased with Steve and the work he did. I would definitely request his help again. Thank you, Steve! read more

If I could give zero stars, I would. I have been dealing with Invitation Homes for over a year and a half, trying to get them to take responsibility for the overgrown ivy on the property they own next to mine. The ivy has now reached over 10 feet high, and their refusal to act has ruined the appearance of my backyard, mainly due to the broken trellis hanging over my side and the dried-out ivy, which looks terrible and attracts rats that nest in it and jump onto my property. Instead of constantly asking me to send pictures, they could have sent a maintenance manager in person to properly assess the situation. The fence, which is shared between our properties, is completely intertwined with thick branches that I cannot trim down myself, and now the ivy is ruining the fence. It tore into the bamboo privacy fence which I had to remove myself. The front yard and sidewalk on their property are also neglected and never properly maintained, making the entire area an even bigger eyesore. I have spoken to professional gardeners, all of whom confirmed that the ivy must be trimmed and the trellis either removed or replaced--but this must be done from their side of the fence. Yet, Invitation Homes refuses to act. The tenant has even complained that they don't return his calls, while Invitation Homes blames the tenant for not letting them in to take care of the issue. Meanwhile, nothing gets done, and I am left to deal with the consequences. After dozens of calls and emails over 18 months, they still won't take action. It's easy for them to ignore the problem when they're not the ones living next to this mess. Their lack of accountability, neglect, and complete disregard for the community has made my home environment stressful. My backyard, where I love to entertain in the summer, is now ugly and unpleasant because of their refusal to maintain their property. I have lived in my home for over 20 years, and none of the owners before were as unfriendly as they are. read more

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Invitation Homes is the absolute worst! Last week, I received a phone call and voicemail from Invitation Homes, telling me that our account was past due and delinquent. How in the world could've our account be past due and delinquent, if the early move out penalty of $6,000, was just posted to our account on the same day? This does not make sense. Additionally, I believe that Invitation Homes owing balance and "collection practices" are illegal. As such, I have alerted the Fair Housing Authority and the Better Business Bureau (complaint case 24686341). All of our previous monthly rent payments were either been paid ahead of or on the due date. I returned the Invitation Homes illegal collection phone call around 8:30am last week, and I was forwarded to some sort over overseas call center. I asked to be called back by some sort of manager in the USA, but I have yet to hear back from anyone at their customer care department. Moving on, several times my wife and I asked Invitation Homes Associate Hamilton Hanley III, how much the early lease termination fee would be, and when would it be due. Unfortunately, Hamilton Hanley III never gave us a straight answer, and he only forwarded us a list of Invitation Homes employees, without any sort of contact information. Next, I have already filed a complaint with the FTC (report #199373755), regarding the bogus fees that have been charged to us by Invitation Homes (that were not disclosed in the rental agreement). Finally, some sort of Manager named Mariah Curley called me last week, but she was unable to provide any sort of support or remediation. In closing, Invitation Homes is highly mismanaged, charges unagreed upon fees, has horrible customer service, and uses illegal collection practices. I would NEVER recommend anyone to rent from Invitation Homes. read more

IH was a life saver in accepting our application while others snubbed and denied my family with a Dog. Single 3 bd home with a swimming pool, a fenced yard, two car garage, and a large car port in a lush neighborhood with a view of the Hills. $4000 mo. God Bless IH Merry Christmas read more

Invitation Homes - Private backyard with a beautiful swimming pool with a monthly service. - Property Management Near Me - Glendale, California

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They assign people to your home mine is Yesenia Hernandez out of the Glendale office in Ca She is very rude and has a snobbish attitude She takes her time to answer emails and call and when you least expect it she adds fees and charges to your account with out evidence of what she's assuming or just out of spite I was going to renew but I'm not anymore I'm getting away from them read more

Been leaving here for 8 yrs never had an issue with anything every time I request a maintenance service it gets done right away! Every time Nicholas follmer the maintenance tech comes he makes me feel very comfortable the best personality ever! read more

We love the home we live in and service requests are taken care of quickly and without hassle!

I am not the type of person who leaves bad reviews. I usually prefer to resolve things privately and give people the benefit of the doubt. However, my prolonged experience with Invitation Homes has compelled me to share this warning. My tenancy has been tainted by two major failures: 1. Neglected Safety & Repairs For 46 days, I dealt with a severe roof leak that impacted the habitability of my home. The water intrusion wasn't just a mess, it was a safety issue. Water pooled in my kitchen light fixture and shorted out the power outlet. Despite their own maintenance worker confirming this was a hazard, it took 15 days for them to address the electrical danger. 2. Ongoing Noise Violations On top of the maintenance chaos, I have dealt with persistent noise violations that breach the standard Covenant of Quiet Enjoyment. Management has consistently failed to address these disturbances effectively, leaving me without the peace and quiet I pay for two years. The Management Response What is most concerning is the attitude from the team (specifically Gilberto Camacho and Yessenia Hernandez). They characterized the electrical safety hazard as a "mere inconvenience" and said they don't see it as an issue because they said so. They have been dismissive of the noise complaints. After living in a construction zone with toxic fumes, dust, and constant noise for over six weeks, the compensation they offered was negligible. I expected a professional management company to prioritize tenant safety and quality of life. Instead, I had to fight just to get dangerous electrical issues resolved. I cannot recommend renting here. read more

Worst experience renting with Invitation homes. I called about our stove/oven not working yesterday and they said the soonest someone could come look was in 6 days! The only "emergencies" are for A/C and heating. For someone who cooks majority of their meals with some kind of stove or oven ingredients this I would say is a huge emergency. I have two kids I need to feed and can't just keep ordering out. Very disappointed! I called back the next day and asked for an update on someone coming sooner, an asked for a 3rd party to come out, and when asked they said they would put a work order in and they would call me when the 3rd party received it. Why wasn't this done in the first place?? No consideration. Also not to mention this house we are renting , since February of this year, everything is in poor condition. All of our closet doors have broken since, the microwave handle is broken. The bathroom pipes smell like something is rotting in them. The backyard is garbage, they did not do any landscaping, and I'm not paying to get their backyard fixed. The list goes on!! Also little nails on the stairs sticking up that we have stepped on due to poor layout of the carpet. I can not wait for our lease to be up, thank God we only signed up for a year. What a joke !! Save your time and sanity and rent elsewhere. read more

Great home in a nice area. But a bit pricey Make sure to find a good home.......... Thank you read more

Juan ramos came to fix our restroom there was a leak he was very quick and efficient. Very respectful thank you!

They a scam waste ppl time and ask for a security deposit over 2 thousand in 48 hours without even seeing the property in person the people they hired for the company is rude unprofessional over the phone and after being approved they are misinformed tell you one thing and do another just to keep ur 50 dollar application fee no help at all I do not recommend anyone to go thru this company at all especially if u trying to rent from the the company of invitation homes in Palmdale ca 93551 worst experience ever!!!! read more

Recently went into a lease with this company and let me tell you, awesome experience. Frieda Sann was super helpful and answered any question I had during the whole process. I never felt like I was on my own or jumping through hoops. I would recommend Invitation Homes. read more

Fabian Diaz was incredibly helpful in assisting me with my issue of not being able to login to my account and pay my March rent payment. Fabian went above and beyond to help me out and took his time to figure out the problem for me. He deserves to be commended for his service and his support. Thanks Fabian!! I appreciate you very much. read more

Frieda - Leasing Specialist Frieda was incredibly helpful throughout the entire process, always keeping me updated and guiding me with clear, timely information. The self-tour option is fantastic -- it gave me the space to explore the property at my own pace and really assess every detail. The house itself is great, and the overall experience was seamless and stress-free. I felt well-supported from start to finish, making this a standout leasing experience. Overall great price just what our family can afford If you're considering a property tour, Frieda is the person to work with for a smooth, informed, and positive process. read more

We were extremely impressed how quickly they came out to fix the issue. They were courteous and very professional. It did not take them long to recognize what the issue was, and they immediately resolved it within the timeframe. I would definitely recommend them with other service issues. read more

We lease a house in Rialto, where the winds are very bad. The wind blew our fence down. I contacted Invitation Homes and that got back to me right away. within 3 days they set up an appointment to have someone check it. Work was done right away. Thank you for the speedy work. The fence looks great! read more

Ending my lease after 11 years, and I would never recommend this company unless you're prepared to deal with ongoing problems. To start: When we first moved in, the house had squatters who had stolen the range and outlet faceplates. It took weeks just to get a new range installed. Over time, we encountered one issue after another--always met with bandaid, Mickey Mouse fixes. There was moisture in the kitchen due to an old, deteriorating roof that had been tarped and tarred as a so-called "fix." We had leaks under the kitchen sink that caused cabinet damage, which they "repaired" by drilling a board over the damaged wood and leaving it like that. We also had a carbon monoxide leak from an old wall heater. After threatening to report it, they finally tested it and confirmed it was leaking dangerous levels of CO. Only then did they replace it. They even offered to pay our hospital bills, but I didn't pursue it--though, realistically, I should have taken legal action. The hallway bathroom was another disaster. They replaced the toilet and tub, breaking floor tiles in the process. Worse, they failed to connect the tub plumbing, which led to flooding in two bedrooms and the hallway. They had to cut into a bedroom wall to access the tub since there was no service panel. That said, the patchwork was actually decent, so I'll give credit there. The bathroom frequently backed up, and their subcontracted team installed a clean-out right in front of the bedrooms. On hot days, the entire hallway smells like sewage. There's no central AC or ceiling fans in the house. We installed ceiling fans ourselves (replacing their cheap "boob lights") and were told we'd need to remove them before moving out--because "Invitation Homes doesn't want anything costly left behind" that the next tenant might expect to be maintained. Ironically, their rental photos do show rooms with ceiling fans. The electrical is extremely outdated. Running a fan or portable AC along with a microwave or blow dryer causes the fuses to blow. During summer, we had to switch things off just to run basic appliances. They did install one dedicated outlet for a window AC but refused to accommodate any further upgrades--even though the home has no real ventilation or cooling. Every summer, the house is overrun with ants. We paid out-of-pocket for pest treatments for years, but the infestations returned like clockwork. Every subcontractor who came out would tell us the same thing: "The company is cheap and doesn't invest in these homes." Basically--slumlords. Our rent started at $1,750 and ended at $3,400. While we understand prices increase, the home never improved. There was no added value or comfort in living. They merged with another company and now advertise that they perform check-ins every six months to prevent issues. That never happened. We had zero preventative maintenance. The home's exterior overhang and patio have severe wood rot. They replaced six boards, then said they needed company approval to do more--but no one followed up. The move-out walk-through took two hours. We were told we'd receive an email within 24 hours--it was a Tuesday. By Friday, still no email. When I called, they said the employee had lied and that they "don't do that." Instead, they told me to refer to their generic move-out checklist. After 11 years, the carpet, paint, and blinds are all at end-of-life--but they expect the place to be cleaned as if it's move-in ready. I even paid for professional carpet cleaning, despite knowing the carpet is going to be replaced. In California, landlords are required to show proof of purchase and lifespan for carpet to calculate any proration, but they refused. Legally, any repainting beyond two years is the landlord's responsibility. We were told we could paint, so we did in two rooms. We repainted them back just to be safe--but what's the point if the entire house is getting overhauled? They told us the next tenants will be getting: A new roof New electrical New AC and heat New appliances Yet after 11 years of paying premium rent, we received none of that. In the final two weeks, four different employees called asking if I'd reconsider renewing the lease. HELL NO. After everything--including nearly killing my family with carbon monoxide--nothing improved. Beware. read more

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