I rented a Camry for a road trip, the car was a great fit and price. The lady that helped us at…read morepick up was amazing but I did forget her name (sorry) and the guy who helped us at drop off, Josh I think, was equally as great. This location really does make it easy to get a good rental car. Thanks again to the team they were great !

Josh and his whole team were extremely nice and knowledgeable. We have never rented a car before…read moreand they made it so easy.

The worst car rental experience of my life. I, and about 100 others, waited in line for FOUR hours…read moreto get our cars. We all had reservations but Thrifty was not staffed enough to accommodate. Plus since they are owned by the same company, Dollar reservations were working through the same line. They did not even bother to open the Dollar desk. When I finally got to the desk they had the nerve to try and upsell me. They should've been handing out discounts. It's an embarrassment for them. NEVER AGAIN at Thrifty or Dollar or Hertz (all owned by same parent company).

I have been waiting for my car for over two hours. Let's be honest with your customers at the…read morerental desk that you do not have cars. Horrible service never again

We had a fantastic experience at this location. Our customer service rep., Gunner, was beyond…read morehelpful. He was very friendly and knowledgeable. Gunner we elll be back in the future.

Kamari was so friendly and on point. Made our pick up smooth after having an accident. Definitely…read morerecommend coming here.

Had no issues, staff were friendly. Made the reservation while on the way to the location and I was…read moreable to get a car without issue upon arrival.

Stay clear at all cost! Worst employees imaginable....didn't honor reservation and were of ZERO…read morehelp!!!

I had a bit of a wait, but that was due to the location being under staffed. Jordan helped me out…read moreand is a rockstar!

Rep dudes were nice but wait time duration is excessive. I was told 20mins to get my vehicle (I…read moreshowed up 5 mins prior to my "appointment ") at the time of this review , I have been here 45mins and still not in my rental. So if you make an online reservation, it won't matter. you're behind people that are not even on-site. What's the point of online reservations if you get placed as a walk in??

March.6.26 Picked up and Thx Morgan for an extremely prompt…read moreand friendly experience Update for March 4.26 ~ Big shout out to Sam for assisting me yesterday regarding my Friday rental pick up as you guys are doing everything right I know you guys are extremely busy in the office between the customers and the phones, but you gals held your patience and kept your professional Smiles going I hope you all enjoyed those treats. We dropped off to show our appreciation for always taking care of us, thank you. Angel at this location was extremely helpful friendly and Very thorough with our full size SUV rental to go see my family in Vegas He was professional and courteous, and even assisted us with getting familiar with the vehicle before we took off, which was extremely appreciated As we normally drive a suburban XL, but it is not as new as what we left Enterprise. Highly recommend this location as well as Angel as each time and visit from them. They been extremely pleasant during checkout and check-in. Angel keep up the great work. You're doing wonderful and I'm sure you'll climb that ladder in no time!!! As for your team members, don't stop you're doing everything right

Easy breezy rental! Customer service is excellent, communication excellent, very friendly staff. No…read morewaiting in line .Got the car I wanted, super clean. I wish all my car could be this easy.!

Chris is amazing!!! He has worked on almost antiques to newer models. Best place ever 5 starsread more

I had a bad experience , while I was in there this lady Yvette couldn't stop talking about her…read moreboss who hired some old bag she said . So had bad taste in my mouth. She told us one price in person and when I called to do extension she told me it would be same price . Than when I called to chk what total price she told me some crazy price like 1300 for two weeks . She than said you got a problem call billing . I did and supervisor was saying she is not right for that , we have fixed it . She never took Off the hold on my card as well . She is very sneaky and fraudulent, the way she was acting it was like talking to complete evil Person . Now we took car back and she was like leave it there I'm Busy . My wife asked her please make sure the hold is off. Also when billing fixed what she tried to charge it was a 600 dollar difference. She is doing something fraudulent I can't proove it but there's something going on. She works at the hertz 6409'w Glendale . Please do not use that office ,there is many issues . When I was in there a customer and her boss had to yell at her .. she acts like she didn't do nothing and over speaks when you try to explain . Could be on drugs . I will call hertz tomorrow billing about my hold she never took off!

I had a total 5-star experience from start to finish with this local Hertz. I rented a car over the…read moreholidays and intentionally avoided the airport as I know that adds all sorts of costs to the rental. This Hertz had my vehicle ready at pick up on time and didn't keep me waiting on the return either. Hats off to Yvette who approached every part of her job with a smile and a friendly tone.

tnheHertz should really be respelled to Hurts as it hurts your wallet…read more Whet to book on line with AAA didn't notice i was moved to the website for Hertz. Made reservations expecting no initial fees for extra drivers and unlimited miles. What a joke. After being told that AAA had to book the reservation to qualify for no initial fees for additional drivers. Ended up paying for an additional driver. When we returned the car we had to pay mileage. Go anywhere else but, a limo for the week would have been cheaper. They have too many ways to scam money out of customers. i wouldn't bother getting a quote because they will always find a way to charge additional fees.

They didn't have the car that we reserved were forced to upgrade then the new car had less than 500…read moremiles so our insurance wouldn't cover it so we were forced to pay $20 extra a day over 11 days funk this noise... Should have took a plane, next time.