Vlad and his colleague were professional and friendly. They wanted to make sure that they could get…read moreour Thermador fixed instead of having to buy a brand new one. Even though it took multiple visits, they eventually got it to work. We appreciate their dedication to get our fridge fixed. They always cleaned up after they left and constantly communicated when they would show up and if they were going to be late.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

The true test of a reliable provider is when something goes wrong. We had what turned out to be a…read moreminor problem with the repair and APPRO was very responsive in getting it straightened out. The key takeaway: you can count on these guys.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Alexey was very professional, punctual and pleasant as a repairman. He assessed the issue with my…read moredishwasher and sink garbage disposal and fixed both appliances. I'm very happy with his work and business ethic. Highly recommended!

Very thorough job and excellent explanation of the problem. Would definitely use this company…read moreagain.

Appreciate greatly the flexibility and understanding of the urgency & timeliness of my work needed…read more Also thankful for dealing w my chaos at the time. Thank you for accommodating.

Team at Thompson appliance continue to get my recommendation. Communication is good, service is…read moregreat, prices seem reasonable. I've used them for a couple years and shared their contact details in the neighborhood and they continue to do great by our area.

This is my second time reaching out to Quality DC Appliance Repair - this time for a dishwasher…read morethat died on me. Mohamed offered a same-day inspection, quickly diagnosed the problem, and scheduled a follow-up once he had the parts. With parts in hand, he quickly remedied the issue, explaining the cause and the fix in full. He was very transparent about his pricing and was graciously flexible on the up-front vs. total cost split. A few days later, we actually encountered another issue with the washer (not his fault) and he came out quickly and remedied the new issue as well, and we're all up and running again! He's always prompt, incredibly friendly and professional, and I'll continue to rely on him for our appliance needs.

If there were a 6-Star option, I would give Quality DC Appliance that level of quality and…read moreprofessionalism. It's been hot & my central air just stopped working. Quality DC sent Ben over and he found the problem right away. In 1 day, he got me the part and fixed it. And this was no small job. I have an older central air unit with the AC on the roof and the fan in my crawl space. He got in the crawl space and figured it out. Almost more importantly he explained exactly what was wrong. I had water in the pan... why? The fan died. So my unit was freezing the dead fan & when it thawed, the water would fill the pan, set off the sensor and kill the power. Also, my unit is old. I bought the house 7 years ago and the AC was already there. I know the last owner. He didn't install it either. Ben got the right motor in 1 day. The price was perfect. I googled the motor price and he charged me the bottom dollar. I even had him over to flush the coil 2-days later. I trust this company and I'm going to tell all of my neighbors to exclusively use them. A++

I had a fantastic experience with Sanchez Appliance Repair here in Wheaton! My dryer completely…read morestopped heating, and I needed it fixed ASAP. From the moment I called, they were professional and got me scheduled quickly. The technician arrived right on time, was extremely courteous, and quickly diagnosed the issue--a faulty thermal fuse. He had the necessary parts on the truck and repaired it efficiently. I was so impressed with the quality of the service; everything was explained clearly, and the final price was very fair. If you are in the Wheaton area and need reliable, fast, and great service for appliance repair, especially for dryers, I highly recommend giving Sanchez Appliance Repair a call! They earned a loyal customer today.

I have now used Sanchez Appliance Repair three times: To fix a leaking refrigerator water line; to…read moreclean/repair a dryer vent; and to replace a failed drain pump in our washing machine. In each instance, Mr. Sanchez was able to schedule an appointment within a day or two and successfully complete the repair within a single visit, all at a very fair price. I will definitely be going back to him when I need my next appliance repair!

Great to work with and Dan I very honest about his prices upfront. Give him a call and you won't be…read moredisappointed.

I reached out on Yelp after the installers contracted by Costco botched my dishwasher installation…read moretwo times. In just 20 minutes, Dan installed the dishwasher correctly. Dan was easy to communicate with and his estimate was exactly what he charged.

Same-day service. Quickly found the problem with my…read moredishwasher, not starting and reset the dishwasher panel. Works beautifully now. Very honest and reliable. Highly recommend

It was great! Highly recommend this business . Very professional, same day appointment, reasonable…read morerates, guaranteed work. Will definitely use again.

Thank you Factor appliance for your great service and excellent value. My dishwasher flooded on the…read moreevening of a dinner celebration. Yes, I was left with tons of dirty dishes to do by hand. I called Factor appliance and they sent someone out within 48 hours. My service technician was as nice as could be. He checked out the appliance and told me everything was fine. The service call was only $80 and I was very happy with the results. They are professional and courteous. Thank you, Factor Appliance! They are my first call when an appliance fails. I highly recommend them.

November 4, I scheduled a service appointment with Factor Appliance Repair company. When the…read moretechnicians arrived, the refrigerator was already functioning, as I had been able to turn the control panel on myself using AI help, prior to their visit. During the appointment, the technicians pointed out leaking valve and offered a temporary fix, since the permanat couls would have been $500, which I agreed to. He ied tape and left. However, two days later, I noticed water leaking from the front dispenser area--a feature I have not used for several years. When I called to address this issue, I asked why the water had not been turned off instead of simply taping the valve, since I pointed out that I do not use that feature. Today, when they came again, they told me that the real problem is now the control panel, which wasn't brought to my attention before, since it was working. It appears that the temporary fix may have caused further damage, and I am now facing an unexpected and costly repair. I am disappointed with the handling of this service, as the initial visit seems to have created a new problem rather than resolving the original issue.