Appointment times are meaningless, so schedule a half day wait for a 9:00am time. Staff doesn't…read morecare and makes excuses. If this were a real business they'd be out of business because of extremely poor management. They triple book and the patient pays for it. They make you feel like cattle . They are very quick at taking your money and efficient at that. Everything else like caring for patients not so much.

PATIENT BEWARE!! I went to see Dr. Bustamante and was…read morediagnosed with a torn cornea. He recommended Prokera. It was almost $1200 but I had the treatment done. Three days after the Prokera patch was removed my lower eyelid became swollen and infected. I called the office two days in a row trying to get the doctor or assistant to contact me. I called during regular business hours and left multiple messages. The lady who answered the phone on Friday told me she would get the message to the doctor. I explained to her that it was urgent and I had been waiting 24 hours for a call back. They still haven't reached out to me. I'm so disappointed in their lack of care and professionalism. I wish I had read the reviews and done the research before going to this office!!

Dr Triana is great she takes care of you and takes her time with you during the visit. Everyone in…read morethe office is friendly. I went for my regular check up and I was very happy with the service. Place is clean and very organized.

I went to San Antonio Eye for an eye exam needing a new contact prescription. When the tech came…read morein to start tests, I told her I needed a contact prescription. She said "We don't usually do contact prescriptions, but I think they'll be able to help you." After 2 hours of dilating my eyes and all the tests, Dr. Triana said she didn't write contact prescriptions, but could write a prescription for glasses for an additional $50. I left very frustrated and now have to find an optometrist to get my contact prescription. I feel like it was bait & switch and they need to be clearer about what they offer.

Dr. Patel and his staff are amazing! I recently transferred doctors from one in Stone Oak area that…read moreI had been placed with but living just a few minutes down the street from Boerne Vision Center I had to give it a try. I am beyond pleased and they are now my new go to for all my vision needs. Their staff was helpful prompts and professional, and Dr. Patel was an incredible advocate for my eye health. He listened and took time to work through my vision issues and provide excellent solutions and a reasonable cost. I highly recommend making the switch to Boerne Vision Center and Dr. Patel!

I have been a patient of Dr Broderick's since the beginning of this year, and he is treating both…read moremy eyes for macular degeneration. He is an excellent doctor, who explains problems and the solutions very honestly and well. Nobody likes an injection in the eye, but he makes it as quick and painless as possible, and I have got used to them now. He has excellent staff and back office who are very easy to communicate with and who are efficient and very helpful. I would hardly recommend Dr Broderick and his staff for any eye treatment you may require. Colin Clemitson

Dr Packer was great and very thorough. The staff was engaging, kind and efficient. Loved the office…read moreand the frames they had available.

I'm extremely disappointed in my experience at Lone Star Eye. The star is for the desk person Grant…read morewho has genuinely been trying to help me, but who keeps running into rigid policies and lack of customer care at the company. In short, there have been multiple errors over many months, and I am not seeing LSE own and correct these errors in a reasonable way. I see from other reviews that errors and money grabs are a common theme here. (1) We discussed a specific contact lens Rx in the office, and then the wrong contacts lenses were ordered. When I attempted to reorder, it took months and multiple calls to receive the correct lenses. (2) When I went to fill my glasses Rx, I realized it was the wrong Rx. I called them to correct it, and they said since 60 days had passed, I would need to come back in and pay another $75. I was never even handed a copy of the Rx at the appointment, otherwise I would have realized the error on the spot, and we could have fixed it. They attempted to fix it by putting a random "Add" on the glasses, but I don't use reading glasses. I have asked them to own and correct this error, but they have dug in their heels on charging me another $75. I can't get a new - and correct - Rx for that elsewhere. Thankfully I noticed the error, and then the second error with the Add, or I would have been out hundreds of dollars on glasses I couldn't use.

I would highly recommend this place. They are the nicest, knowledgeable and accommodating staff you…read morewill come in contact with in a doctor's office. Great place.

Disappointed. I have called twice this week with a question and no one has called me back. I…read moredon't know what is going on because this place was used to be 5 star. Also I ordered glasses and got add ons I did not ask for. Transition lenses for glasses I only wear at night driving. Transitions turn your lenses dark in sun light. I hope they can bounce back.

I have been with Dr Whitney for over three years. She and her staff have always made me feel…read morewelcomed and have been truly responsive to my needs. When a third party billing issue arose, Dr Whitney immediately stepped in and insured positive resolution. I could not ask for better care.

Totally taken care of there. Professional and caring people. Love the way they always make me feel…read moreimportant and valued. The Doc is phenomenal

Loved Dr. Hirabayashi. So patient with all of my questions. Very transparent with explanations on…read morehow to prepare my eyes after fifty years of wearing contact lenses. The receptionists, the technicians, and specifically were fantastic. The process was very quick and efficient on the first day. There were some delays on the second day but overall, I am quite happy and typing this without glasses or contacts!!!

Very good, no problems...much improved process from 2 yrs....thank you....the whole process was…read morebetter, more attention to me, they hid the iv which was good for me...more contact with everyone...and I didn't freak out like 2 yrs ago!

Worst experience ever . First off my wife's exam was covered with our insurance but the doctor…read morerequested an additional exam, when asked if the additional exam was covered we were told yes . At the end of the visit we had to pay a co-pay because it wasn't covered after all . Why were we told yes when it really wasn't . Second is the pair of Oakley's that my wife wanted were going to cost us $400 when we had found the same exact pair, same model number at another store for only $225

I have had multiple appts with Eyeworks. At one, the receptionist didn't seem adept at the…read moreequipment and had to redo the reading multiple times, without explaining what I will experience along the way. She didn't take certain readings for the doctor and the doctor sent me back in to get that done. When I asked, is she new?, the Dr. blamed the equipment, which made me question how good that was functioning. The next visit I was left waiting for 1/2 hour after my scheduled appt. time. The third time, I called in, very concerned at 1:00 and left a voice message saying that I needed to be seen asap due to a large floater that had just appeared adn was spreading across my eye (I had just received cataract surgery). I didn't receive a call back and called 2 more times, only to get a message at 3:30 saying that the office was closed.

Came in on a Friday and by the next day I had my procedure done. The team was amazing answering any…read morequestions I had before and after the procedure. I know have 20/15 vision. Would definitely recommend.

LasikPlus was great. All of the staff were kind and helpful but Nancy was phenomenal! She was…read morepatient with me through my questions I'm sure she's heard a zillion times. I came in for a consult on Thursday, had LASIK done the same Saturday. Saw clearly Monday!

Lake Travis eye and laser Center offers convenient and thorough eye exams. It was a little…read moredifficult to book the appointment. I wish they had more accessible online scheduling available. Other than that, the visit went well. The office is clean, and the technology seems up-to-date.

Taking care of an elderly client, parking can be difficult at times, going up hill. Front entrance…read moredoor is super heavy and difficult for my 92 year old client, if I was not with her. We have been coming here for years, and same reception gal. Greeting is very dry, and robotic. Today we were asked to show insurance card, and fill out paperwork. Definitely need more room to fill out your name, phone and address. When my client was called I was told to not come in. I advised the gal I am her caregiver, and help her walking, since she does not use a cane or walker. She just looked at me like I had said something in a different language. I have ALWAYS gone in with my 92 year old client. I asked the gal to please come hold my clients hand since she was not allowing me in for her eye exams. Even as we are checking out, the gal at check out has no courtesy, or warmth another gal that is not professional at her job. Except for the doctor. He has excellent customer service skills. This review is being written in anticipation of bettering the office team, and the way they deal with the elderly.