What can I say about a post office? It's not exciting or anything. I have a box here. Rates go up…read moreevery year. I pay double now than I did 9 years ago, for the same box. They don't clean it, don't paint it, nothing to fix. Just keep increasing the rates. When I do go to the counter for service, most employees are ok. One woman always looks like she hates people, except for a couple of people that she knows. I always pray someone else opens up before she gets to me. OK, not that bad. She just needs to laugh a little and enjoy life. Decent amount of parking here, except for the lousy drivers that take up 2 spots or double park right in front (see my photo) Access to the boxes have different hours than the counter service area. See my other photo.

The customer service is awful there! I definitely won't go back! Twice when I've gone there both…read morethe male and female were so rude to me. I asked for help with returning a package and she practically yelled at me since the box had a picture of batteries on it. No hello, how are you doing, etc and didn't even respond to my hello. The man refused to also show me how to mail out some packages and kept talking to me like I was a child. Will never go back

Buying postage stamps in person…read more.. Did you ever leave a business and think: "I should have bought _____." That's what happened after I left Sierra Madre's Post Office. As I was driving to my next destination, I thought that I should have purchased more stamps. Just then, I saw this post office in Arcadia and made a quick left into the driveway - after the post office - because there was a van coming out of the driveway closest to the post office. Turns out that what I did was correct. The driveway closest to the post office is one-way out only. I read the reviews about the older Asian female worker. She was scolding the customer in front of me. Oh wow. When it was my turn, I wondered if she was going to yell at me for paying in coins. Haha! I took a chance and unloaded what felt like five pounds worth of nickels, dimes, and quarters! It's good to put them back into circulation, right? ... because two international stamps are only $2.90 right now. It's a great time to use coins as payment for this small amount of currency! I thought I counted correctly, but all she said was, "You need ten more cents." That was my cue to give her ten pennies... LOL! Anyway, that's my way of risk-taking. I'll play it safe the rest of the day... Hopefully...

DO NOT GO HERE. I've been here a few times already and have had horrible experiences each time due…read moreto the workers. They are not friendly or helpful at all. They always have a friendly on their face and always complicate things for you instead of explaining nicely or clearly. I literally have to brace myself every time I go and dread mailing stuff out from here. I've never had such bad customer experiences before and this place takes the cake. 10/10 would NOT recommend, literally go somewhere else

we came to get some stamps after hours in their machine!…read moreparking can be challenging during the day i noticed!

I witnessed supervisor Matthew Spicer speaking to employee Shay in a rude and harassing manner…read more Shay had a customer waiting for assistance, and the customer became upset with Matthew. After the customer left, Matthew began pacing back and forth and told Shay not to call him up anymore to help customers. When I spoke up and told Matthew that his behavior was unprofessional, he responded by telling me not to speak to him.

TC Post Office has been great ever since they replaced the previous TEAM. They replaced the…read moremanagers to even backroom staff that used to "loose" your package. Them turds are no longer there!

Worst post office I've ever experienced in my life…read more The employee named Kay provided some of the worst customer service I've ever received. She had an extremely disrespectful attitude and even appeared to swear at me in her own language. It was shocking and completely unprofessional. I have also lost multiple packages through this post office, and no one has been willing to take responsibility or provide meaningful assistance. Every time I ask for help, my concerns are ignored, and there is little to no follow-up. I sincerely hope USPS management investigates this location, addresses the customer service issues, and improves the handling of lost packages. No customer should be treated this way.

I came in fully prepared with my 16-year-old daughter to submit her new U.S. passport application…read more(despite being born overseas, she has been issued multiple US passports since she was a baby), and we brought every required document and then some. We had her current, valid U.S. passport with us, which as clearly outlined on the U.S. passport service website (travel.state.gov), meets the requirement for "primary proof of citizenship." Despite this, the clerk refused to accept our application and incorrectly insisted that we needed re-prove my daughter's citizenship through her U.S.-citizen father--including providing HIS documents and ID, and other completely irrelevant items such as our marriage certificate to "prove we're her parents" (despite having her birth certificate with us and the fact we were not even married when our daughter was born 16 years ago, and we divorced 10 years ago) along with other unnecessary documents - such as my daughter's high school student ID?!, which doesn't have anything but her name on it and isn't an accepted as a form of ID by ANY U.S. government agency! Because of this: - My daughter missed two days of school - We had to make another appointment - We scrambled to gather documents that were never even required - I had to contact my ex-husband, who lives in another city, for paperwork and personal documents that were not needed All of this could have been avoided if the clerk knew how to do their job, or if she or her manager (who also had no idea what to do) had simply looked up the government requirements. For clarity and to reiterate: According to U.S. Department of State, a currently valid U.S. passport is considered PRIMARY evidence of citizenship. My daughter's citizenship was already established when she was issued her very first US passport as a baby. Her turning 16 and applying for an "adult" passport now does NOT mean we have to re-prove her citizenship from scratch with all her U.S.-born father's documents and information again. HER OWN ID- a current, valid U.S. child passport- is enough, and it clearly states this on the US government's passport website. Instead of focusing on the actual requirements for a 16-17 yr old applicant (ID, form + my signature of acknowledgement), the clerk fixated on completely irrelevant and incorrect criteria meant for first-time citizenship claims only. There was a clear bias toward me, the accompanying parent, for not being born in the U.S. myself (despite being a US permanent resident/greencard holder) and the fact that I was trying to obtain my child a U.S. passport. I was repeatedly told my presence and documentation were insufficient (untrue) due to that fact--even though, according to government guidelines, the accompanying parent does NOT need to be a U.S. citizen. Because to point out again, MY DAUGHTER IS A US CITIZEN AND HER CURRENT EXISTING AND MULTIPLE PAST/EXPIRED PASSPORTS PROVE THIS. If you're going to be a stickler about enforcing rules, at least know what they are. Weird to accept passport applications for a living and not know what the requirements for passport applications are. This was a frustrating, time-wasting, and discriminatory experience. I would strongly recommend going to a different facility where staff are properly trained and actually know how to do their job. I made an appointment at a different USPS location for the next day, where the staff actually know what they are doing. They asked for my daughter's ID (her current passport), the application form, I showed the clerk my ID to prove I was a parent, my daughter and I both signed the form, AND IT WAS DONE in under 5 minutes. As it should've been at Duarte, without all the above nonsense and ineptitude!

Great post office location located conveniently off Huntington Dr. with opening hours earlier than…read moreother nearby locations. Drive-thru mail box drop off available, as well as a big parking lot where locating a parking space is never an issue. This place is great!

I had a very frustrating experience while processing my children's passport applications. The…read moreemployee who handled our case was rude, dismissive, and failed to provide the correct required form (DS-5525). Instead, she simply told me to write a letter explaining my circumstances. A whole month later, the passport processing center contacted me and informed me that I actually needed to complete the DS-5525 form -- the same form the office should have provided from the beginning. Because of this mistake, the U.S. Passport Department had to email me the form directly, and now I have to fill it out, sign it, and mail it back myself, causing unnecessary delays and stress. This entire situation could have been avoided if the employee had properly informed me of the requirements in the first place. Very disappointing service and a huge waste of time.

The best thing there was no line and they were so fast and they were very sweet and helpfulread more

This is my go-to place for dropping off packages. I can always count on the staff to handle…read moreeverything with care. ::Experience:: The staff is typically friendly and helpful. I've had no issues with my packages, and it's always a smooth process. ::Customer Service:: Most of the team is patient and accommodating, but I did have a minor issue once. I appreciate the warm service, and it's usually quick, which I love. ::Meh Moment:; There was one time when a staff member was very insistent on having me use the self-service kiosk. Despite explaining that I preferred not to, she kept urging me to use it. ::M's Notes:: - Parking lot

I usually come to this store for my Amazon returns. I've come on different days and times and it's…read morebusy and there's always a line. For the most part it goes by quick. Most of the staff is nice and friendly. They help you with whatever you need. I can tell some are frustrated when they're really busy and there's a long line. The service isn't the best. If you need to print the return label it's only $2.50ish. They also have the option for us to do the return ourselves. I honestly haven't tried it. But it's pretty convenient for people who wouldn't mind doing it themselves.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are no hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the establishment, and it's shared with other businesses. The lot rarely ever gets full though. So don't worry. Each parking spot is pretty wide. You can also do street parking. Take your pick. Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, helpful, and knowledgeable. This is one of my go to post offices in my area. I enjoy coming here because everyone who works here are super reliable, efficient, kind, and helpful.

I went to the post office to mail packages at 4:30 pm on 5/22/26. There was one lady was serving. I…read moreasked the question about the cost of the package, she treated me like a child. I understood what she said, but it showed other options of the cost on screen, I thought the cheapest one would apply. But the way she said was very rude. She should know better how to treat customer better. The location is convenient but it's still a ridiculous service and she does not care because it's a government job and not easily get hired.

Fast and easy! The staff here is amazing especially the owner/manager I believe. Never had a bad…read moreexperience

One of the better UPS locations I've been to. Always very fast, efficient, and friendly. I love…read morereturning my items here. It has a nice parking lot, and you can be in and out in minutes, even when there's a line.

I needed a PO Box and came here and was greeted by friendly staff who was very helpful with…read moreexplaining plans. I saw them be super helpful to customers with boxes. Their prices are fair and I like that they can help me with all my shipping needs.

The last two times I've gone to this store I've had a really bad experience. The first time I…read moreemailed them a file and asked for 20 copies. When the employee opened the file from the email all the margins had gotten messed up but he never bothered to tell me. He printed out 20 copies of the corrupted file and handed them to me and charged me. I was so upset with him for not having the courtesy of pointing out that the file had been corrupted so that I could fix it. I had to resend it and pay again for the printing. His attitude was "that's your problem not mine". The next time I again sent another file to print as I wanted a good quality print. Again I got the same employee. I asked him if the file looked okay before printing and he said it looked fine. Once the copies were made he charged me and then handed me the copies. The colors were all messed up and the copies are totally unusable. I told him that and asked if his printer needs ink. He just shrugged and said it's new ink and then turned away! Another wasted charge. Even though I'm local and want to support my town's businesses, I am never going back there. The customer service is atrocious (at least this guy).