Sadly, this place has gone completely down hill. I was a long time client, and appreciated the care…read moreI received years back. I should have left time before last when the tech did my whole entire exam because the doctor was too busy to do it. My bad. I went again on October 4th, saw a floating doctor that was filling in for another on maternity leave, who by the way was great and I will likely be going to the clinic she regularly works at-not affiliated with Lenza. I have called repeatedly in the last 5 days to ask if my glasses are ready as I was told standard 2 weeks. I left two messages-no call back. I am no longer living close to the location and happened to be passing yesterday, so I stopped. Signs on the door that they are closed, call the Newberg office if you need assistance. Called that location, no answer, left a message, no reply. The store front in Wilsonville's hours on the door now say 3:00-6:00 Monday. I then called before 6:00, no answer. All I want is some customer service for the $350 glasses I ordered 2.5 weeks ago. A call back, or someone to answer the phones. Now I just want a refund and never to be associated with them again. There is no reason to not have staff at locations, answer messages, or be open during reasonable hours. To me this is a result of a bigger problem. I will be calling the Better Business Bureau if I don't hear back by the weeks end. **Update, called again, reached McKenzie who assures me that my glasses will be ready Thursday or Friday. When I try to explain my frustration, he says they are short staffed and there's nothing they can do about it. I suggest calling people back and if that's not an option hire an answering service or don't have an outgoing message. "Yeah, ok, well then you have a great day", then he hung up on me. Save yourself the headache and the rude receptionist. One would think the physician that owns this location should know why his clientele is diminishing.

I am absolutely horrified at my visit. Doctor was great. The male receptionist was verbally…read moreabusive multiple times to his partner receptionist who was new and learning. Mutiple times he berated her, criticized her and put her down several times right in front of me. It was flat out abusive

By mistake I called the Hillsboro Eye Clinic and asked if they took VSP Basic insurance. Turns out…read moreI have Kaiser Permanente and should have called them (even for eye care). My bad. But the lady on the phone took the time to explain this to me, and even went as far as to tell me what number at Kaiser to call. It's one thing to help your customers. It's quite another to help anyone in need. Bravo!

Had an eye emergency on a Friday at 3:45 called as they closed in 45 minutes. received good…read morecustomer service and the receptionist consulted with the doctor on-call who directed us to go to the Tanasbourne clinic as the on-call doctor was at this clinic and they would be waiting for us to arrive. Upon arrival 5 minutes before closing we were informed that the doctor was expecting us but when we weren't there yet they decided to leave. No options were provided nor was it an option to contact the doctor. The lack of compassion or caring from the on-site staff and doctor who left the clinic prior to closing knowing a patient was in route is unprofessional and no excuse. Will never use Hills pro Eye Clinic again.

Doctor wrote me prescription. When I filled it, it didn't work for me at all and my old glasses…read moreworked better. While it is standard practice to make the script correction for free, this doctor said it was my fault because they went through their process where I said what was better and would not do a free re-test. Even the eyeglass provider at the mall redid the glasses for free with my redone script. I will never be back. Not providing a free re-do has now cost this location 2 exams every year for my husband and me for years. They should rethink their policy and treat customer with respect.

I had a great optometrist who retired. Then I spent several years going from one optometrist to…read moreanother. Dr. Dalton is the best of all of them. She not only listens to you, but she works with you to find a solution. I can't recommend her enough! (Her staff is lovely too. They always get the eye puff on the first try... And I am really difficult.)

They made my favorite pair of glasses a few years back, and I wanted to wear them again, they…read morehelped me by replacing the nose pads, without charging me. Incredible customer service! In planning for my next pair, I asked a lot of questions about insurance, different frames options including refilling my existing frames versus a really nice Nike frame with Flexon technology! I highly recommend them because of the extraordinary customer service!

Paid $955.00 for contacts I ordered in 9/22. To date I don't have the contacts. No one ever called…read moreme back. No one told me that if the contacts didn't fit that they'd charge me for shipping and handling for each pair they had to return that didn't fit. I would have given up and gone to glasses. Nor did they tell me that I would be charged for the fitting of soft contacts that I was skeptical about. I did inadvertently miss 2 appointments that I would expect to be charged for. However, I had to fight to get a $415.00 credit, it should have been more, because I never came away with any contacts. Needless to say I will not be returning.

30 years ago Dan examined my eyes. He found a slight astigmatism and beautifully corrected. I was…read morepregnant at the time, they were Godparents to my daughter Phoenix. I have made it a point to make sure my kids eye health was always good. This was due to the level of care and professionalism of Dan and Lynn. Their Goddaughter is an award winning author of a series of books, and the boy I had just finished his Masters in Theology with a concentration in Sacred Arts. There wasn't a day my husband and I didn't mention these 2 lovely people, wishing them much success and keeping in our prayers for their protection and guidance.

Dr. Daniel Robison retired back in 2024. I was worried at first because he was such a great doctor,…read morebut Dr. Monghate, who took over the clinic, is phenomenal. He is thoughtful and genuinely cares about his patients. Our appointments are never rushed. He explains everything clearly as well as answers all my questions and concerns. His staff are wonderful too and how they have the office set-up is great. All of the tests are in one place that you just quickly roll to in an office chair. Everything is clean and I don't usually have to wait long in the waiting room. I'm so grateful to have Dr. Monghate as my doctor and couldn't recommend him more.

When I discovered that I needed cataract surgery, my regular eye doctor referred me to another…read moreclinic, but after a couple of visits there, I didn't feel comfortable moving forward with them. Then, I was referred to this doctor from an acquaintance of a friend of mine. So glad I was directed to Dr. Gregg! He is very knowledgeable, skilled and experienced. He mentioned that he has already performed over 5,000 eye procedures, which is very impressive! He is able to diagnose with confidence, has a competent staff who assist him, and I always felt that I was in kind-hearted hands. Kayla is very professional, knowledgeable, and was able to answer all my questions before and after the surgeries. My two procedures were scheduled a month apart, with follow ups to monitor the healing process. The recovery went smoothly, with minimal inconvenience or discomfort. The difference in my vision is amazing, and I'm truly grateful to be able to see this clearly again. If you need cataract surgery, I would highly recommend Dr. Patrick Gregg! He is a true Rock Star!

I accompanied my 85-year-old mother to her 4:00 p.m. appointment with Dr. Gregg -- she's been a…read morepatient at this clinic for several years, but this was my first time going in with her. She had previously mentioned that the office didn't feel very warm or welcoming, and unfortunately, my experience today confirmed that concern. While the appointment itself was adequate, we were quite surprised and disappointed by what happened at the end. After her 4:00 appointment -- which your office scheduled -- we asked to look at new glasses, as she had just received a new prescription. The receptionist informed us that we would need to make a separate appointment because she was leaving in three minutes. It was 4:57 p.m. I work in retail myself, and I cannot imagine telling a customer I couldn't help them because I was about to get off shift -- especially when they had an appointment at 4:00 and were simply trying to make a purchase. What was most concerning was that the receptionist said she couldn't assist us because her boss doesn't want to pay overtime. That's not just inconvenient -- it sends a clear message that your office prioritizes payroll policies over patient care. My elderly mother now has to come back a second time for something that should have been a natural next step in today's visit. It's not only an inconvenience; it also feels dismissive of her time and her needs. I hope you'll take this feedback seriously. At the very least, it seems reasonable to expect a bit more flexibility, compassion, and accommodation -- especially when dealing with elderly patients who already made the effort to come in for an appointment

When the store was downtown Portland, I got a great exam by the eye expert and they had the most…read morefantastic and varied eye glass frames. I got about six different kinds and have worn them the past eight years. I never saw such a variety of glass frames and the owner who stocked the store has the most wonderful taste. I am waiting for them to come back to downtown, since their new place was difficult to get to via the bus which I use.

Absolutely the best! I travel to go see Dr. Lawsen because he's the only one who figured it my…read moreprescription correctly. Caryn is absolutely wonderful in helping me choose frames.

Moda Insurance patients, be warned. While this clinic is listed as in-network with Moda, their…read morebilling practices can result in unexpected, out-of-network-level charges due to how they handle Moda's annual vision benefit limits. Moda allows vision providers to balance bill once you exceed your yearly vision benefit (typically $250, $400, or $600 depending on your plan). Some providers voluntarily honor in-network pricing even after that cap is reached--this provider does not. Instead, they charge full higher fees once your benefit is maxed out. Examples: * A standard glasses exam was billed at $250. * A contact lens exam was billed at $480--just for the exam. * For a single pair of glasses, I was billed $327 for the frames, $390 for the lenses, plus an additional $255 in uncovered upgrades--a total of $972 for one pair of glasses. A quick google search shows these exact frames have pricing from $115 to $150, this office outrageously overprices their frames. This means you can reach your plan maximum without even covering the cost of the exam, leaving everything else--exam overages, frames, lenses, contacts--billed at out-of-pocket, non-discounted rates. On top of this: * Their billing is incredibly error-prone. Of the five insurance claims submitted for my family, four were incorrect, primarily due to missing or incomplete charge details. * They over collected at the time of service and have not issued timely refunds. I am currently waiting on two separate refunds, one for services rendered four months ago, and another from three months ago--still unresolved. * They upsold glasses upgrades without clearly disclosing that these options are not covered by insurance, leading to more surprise charges. * And when you try to resolve issues, the billing office is condescending, dismissive, and unresponsive. In summary, this office appears to leverage technicalities in insurance policy to maximize patient costs and hence provider profits, while offering little transparency and poor customer service in return. If you rely on Moda Insurance--or just want transparent, respectful service--I recommend looking elsewhere.

Dr. Jenna McBride is a caring and dedicated eye doctor. She stays at the top of her profession and…read moreprovides the latest in technology and gives accurate eye diagnosis and thorough treatment options. She cares not just about your eyes but your entire well-being. If this is the doctor experience you expect, Dr. McBride is your eye doctor!