1. Visionworks

    1. Visionworks

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    Tualatin, OR

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    Visionworks

    3.3 (7 reviews)
    Closed 10:00 am - 6:30 pm
    Updated 2 weeks ago

    Services - Visionworks

    Eye exams

    Eyewear fitting

    Retinal imaging

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    Photo of C W.
    10
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    1 year ago

    Joana was very kind, patient and helpful!! Great selection of frames organized by shape which makes it quick and easy. Excellent experience!

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    2 years ago

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    2 years ago

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    4 years ago

    Helpful 2
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    4 years ago

    They were very kind helping myself and my son pick our frames and doing the eye exam. Will be taking family back for their glasses needs

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    4 years ago

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    3 years ago

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    Gatti Vision

    Gatti Vision

    3.7(38 reviews)
    2.8 mi
    $$

    What a wonderful experience I had with Gatti Vision & Dr. York! They have a beautiful selection of…read moreframes, and the entire staff from the front desk to the techs to Dr. York was fantastic. I felt genuinely cared for, never rushed, and everything was explained clearly. The customer service was excellent from start to finish, and the office itself is welcoming and well run. I'll definitely be back and highly recommend them.

    I have been coming to this location for years. Not only myself going here but my family and friends…read moreas well after I recommended them. The doctors care here is excellent and in the past the front of house was also giving excellent customer service. Present day that this is not the case. I had my appointment in the end of January for my eye exam and purchase of glasses. I was quoted 7 to 10 business days to recieve them. On the 10th business day I called to get an update on when they would be in. Whoever answered the phone gave me so much attitude for asking a simply question. I was shocked. They told me that they never quoted 7 to 10 business days, it had only been 9 days according to their system, and that they always quote 10 to 14 days. They said that they will call when my glasses were in and hung up on me. Another week later I called back for an update, because at this point it had been 15 days according to their plan. They said that the glasses were not correct when they arrived and had to be sent back. When I inquired about why I was not inform of this they could not provide an answer. I was quoted another week. I tried to call a week later and got no response. Now 6 weeks have gone by at this point. I have to call them again because they do not know how to pick up a phone clearly. I was informed that my glasses have been waiting for me. When I asked why wasnt I informed, they said that a manager had to call me back to give an explanation. I never got that call. Now I had to wait another week on top of this to go pick up my new glasses because they didnt have any openings. The fact that I had to wait another week to pick up was outrageous. When I finally did get my glasses, they didnt apologize or anything to make up for the fact that I had to wait 7 weeks for my medical device. My advice, fire the front of house staff. Clearly training on customer service isnt a priority when it should be. As someone who has worked in retail for most of my adult life, this is just unacceptable. I would never treat a paying customer this way. Let alone a customer with medical needs.

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    Tualatin Eye Associates

    Tualatin Eye Associates

    3.1(7 reviews)
    0.8 mi

    Hadn't been to the eye doctor in ages before coming in. Dr. Bowen and staff were all great. Very…read morehelpful, caring and, knowledgeable.

    My whole family were clients here for over 5 years. At the beginning of this year the office staff…read moreat his office was replaced by new novice employees. My husband went in for his regular eye exam the doctor suggested that along with his regular glasses that he should also get a pair of computer glasses. After his exam my husband ordered his regular glasses and waited several weeks to get them. When he got home he was baffled because it was hard to see with them. Upon calling the office, they had ordered the computer glasses, not the everyday glasses. We then asked them to order a pair of regular glasses for daily wear. I checked in every so often, and weeks later I found they still had not been ordered his every day glasses and the person on the phone was rude. A week later we got a prescription in the mail (I still don't know which ones they were) turns out it was for the computer glasses. After two months I personally went to the office and asked to get a hard copy of the prescription for my husband's glasses and took it to Costco to have his new glasses made. I wish that was the end of the story, but no... I couldn't figure out why my husband couldn't see with these new glasses. After a couple of months of straining we found a new eye doctor and within 20 minutes she found that he had someone else's prescription, actually it might have been two people. One lens was up close for readers and the other was far away. The prescription was so off that the clerk at Costco burst out laughing. This was some of the worst customer service I have ever received. I don't usually write bad reviews, but I hope this might save your time, money and sanity.

    EyeHealth Northwest - Tigard

    EyeHealth Northwest - Tigard

    2.3(47 reviews)
    2.7 mi
    $$$

    Saw Dr Claudine Yee and she was very thorough & professional. She understood my concerns and fully…read moreaddressed them. I will be scheduling cataract surgery with her and I am confident she will do a great job!

    Best protect yourself AND hold onto your wallet. They don't know how to bill OR to communicate. I…read morehad to intervene several times to get my bills corrected -- not only at the billing dept level but at the front desk level -- they tried to bill me for a second copay when I came in the same day because they'd *abraded my eye* in a procedure by ignoring the fact I have a genetic condition that predisposes to that abrasion and not telling me anything about it ahead of time...They didn't indicate any care at all that my eye was hurting starting a few minutes after the procedure while I was trying to look at new frames. I had to look it all up myself after driving home with one good eye and one eye in pain and unusable. To top things off, the new prescription I got (filled somewhere else) is wrong, I believe - I'm in my 60s, have had glasses for 40 years, and have never had any such trouble with new prescriptions before. And it wasn't a change to a different kind of lens, like to progressives -- same formulation, bifocals, but they give me double vision and headaches almost immediately. I wasn't impressed with the tech who did it, in general, for more reasons than space allows here. Now I have to get the prescription process done again, at my expense, unfortunately - thanks again, EHNW...Unprofessional on both clinical and financial levels. I know good help is hard to find these days but that's an explanation, not an excuse. Leaving and going somewhere better.

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    Visionworks - optometrists - Updated July 2026

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