Cruz was amazing he was so he honest explain what we needed done walking us through everything I…read morerecommend to all family friends

Sooters was recommended as being a shop that didn't gauge. I'm from out of town and I think they…read moretook advantage because of that with their pricing. They charged $160 for a diagnostic which would be fine except I gave them the report from AutoZone who had run a diagnostic hours prior. And typically when you do the work, a garage will then credit that diagnostic fee to the work being done. They charged $604 total after I protested about the spark plug parts cost. Originally they wanted $200 for the spark plugs part. After protesting, they charged $176 for the Spark Plugs (parts) alone. $240 for the labor and $160 to diagnose something that was already diagnosed. When I told them the max fee for spark plus is $50, (I'm ok with companies marking-up costs but not at over 240%), they gave me $40 off. Still an astronomic cost for changing spark plugs, especially in Tucson. They did give me my car back in 1 day though, which I appreciated.

Brought my trusted suburu in thinking I needed bumper fixed after a cross country road trip to…read moremove to Tucson. Through due diligence and expert mechanics, they found more than that. I brought carbon for service along my road trip and they did such a poor job!! Primarily Japanese auto service not only found what was wrong but fixed it quickly and car is running way better They recommended another reputable shop to address the front end body work as this type of work is another specialty. Joe explained to me using easy to understand language that was not too technical so I totally could understand what was goi g on I am having my wife bring her Subaru in for service and now think I found a good, honest decent shop for car issues

EDITED AFTER CORRECTIONS WERE MADE There was a subtle red…read moreflag within a minute during my first phone call. The person was pointedly irritated at my question regarding morning drop-off time. Dealing with the thick traffic to access the single lane drive into the parking area makes the scheduled times at the absolute worst traffic times - another big red flag. Our car had a power antenna that worked fine, before. In their zeal to take the car on a 10 mile test ride they broke the antenna taking the car through a car wash with the antenna still up. Not the sharpest tools in the shed there. NOW FIXED We dropped the car off with only 2 gallons in the tank. The out of gas warning light was not on. When we picked it up at 4:45ish the warning light came on when we started it, indicating it was down to about 1 gallon or less. A test drive is expected. Even a 10 mile drive is acceptable, especially if a system reset is needed. But when a customer drops off a car that gets so low its warning light comes on during "testing" then a reasonable, thinking ahead kinda shop would have or get a gallon of quality brand name Premium gas to add to the car and adding it to the final bill. Chris' excuse after phoning him was - we don't put any gas in anyone's car, it may not be their preferred brand or grade - as if they've gotten complaints of Shell or Chevron premium tainting some sniveler's quarter-tank of QT regular. As if... Chtis' lying became absurd as his story changed along the way. He nor the shop never mentioned the broken antenna when they called us at 4;15 to let us know it was ready for pickup. It wasn't until we had driven thru the thick and dangerous rush hour traffic outside their shop that Chris then tells us we could leave it for another day while they procure and install a "new"? or used antenna. Apparently Primarily Japanese isn't very familiar with the old adage: Honesty is the best policy. During our initial phone call I listed a few items I wanted inspected. Not one word was spoken nor written on the scant information printed on their scant receipt regarding any inspection(s); just a total fail in that regard. So asking for certain tasks doesn't matter with Primarily Japanese. They focused on the main maintenance task with zero regard for our request to check a few other things. Because of their dishonesty we now wonder if the initial main needed work was ever even performed. We are now forced to either take a few parts off to inspect the alleged new parts ourselves or hire a different shop to do post "repair" inspection. As a local business owner (with 100% five star reviews) I wouldn't dream or nightmare treating my clients the way we were treated by Primarily Japanese. Save yourself the time and frustration and go to any other shop, necause almost sny other shop wouldn't attempt to lie as much as Primarily Japanese lies. This review is being written early on "the day after" If Primarily Japanese and Chris are being forthright in their verbal promise to rectify the broken antenna today, this review will be edited to reflect their correction. Still though, no real apology from Chris, only laughter; likely and hopefully a nervous laughter at being caught lying. EDIT Joe the owner called us, discussed the issues and arranged for the repair today, the day after. He explained a few things more clearly than previous communications with the employees we had dealt with yesterday. Excellent speed in rectifying the broken antenna. Still, we were almost convinced every issue was our fault. There were lapses in communication between employees that are human mistakes. We aren't thrilled but satisfied the maintenance and repairs were done adequately. Overall, Joe made things right. His shop is capable and qualified and he strives to do honest and fair work.

I have a high-mileage 2013 Jeep Wrangler Unlimited Rubicon that started getting the classic…read more"Pentastar tick." It needed new rocker arms and lifters. Zacks Garage scheduled me in and did a great job. The team was professional and accommodating. They really went the extra mile to make sure my Jeep got back on the trail. Thanks, Zack, Mark and the rest of the crew!

The guys here were quick and efficient. I arrived and within minutes, they had my car up on the…read morerack, servicing me. A little pricey in my own opinion, but I feel they're very trustworthy and serviceable.

Scott bought this Auto-Truck electrical repair shop from my uncle Joe given the opportunity having…read moreworked here and for Joe for over 30 years. Scott literally has experience in this field superior to many. I observed his business practice for 10months. While I volunteered for Scott from May 2013-March 2014. I never once observed ANY business practice his father would not be proud of . Both above and here. So All roads can begin with his shop auto truck boat RC electric seats electric motor windows electric motors for John Deer tractors Semi trucks classic cars model T's, Any classic some motorcycle, rails 4x4's, boat trailers, trailers in general. Heck conservatively he replaced water pumps gasoline tanks and pumps, brakes, and batteries, starters, and much more. Start with Scott and if he is not able he'll put you in touch with who he would trust representing his business with a referral . Scott is a God fearing humble, christian man who practically applies His values with all client customers and friends. 520-792-4527

I brought my car here after experiencing severe electrical issues. I had a 100-amp fuse connected…read moreto my battery that blew about 10 months prior. This fuse being damaged caused many issues including my entire dash to stop working (no lights, no speedometer, no radio) and my right headlight and tail light both stopped working as well. My car also seemed to have transmission issues, it would accelerate very slowly and every time I shifted from "reverse" to "drive" the whole car would jump forward. I had gotten in a minor car accident maybe 2 weeks prior to the fuse blowing so i was not sure which incident caused all these problems. I brought my car to Scott, an incredibly kind and sociable man, and he called me to tell me my car was ready to go about 26 hours after I had left my car with him. I only expected my front and rear lights to be fixed and maybe my radio as well. Nope - my car is running better than ever (must not have been transmission issues but rather electrical) and he even did his best to fix the cosmetic damage from the accident. Worked out a couple of dents and removed a damaged wheel well as he stated it would have damaged my tire should I continue to drive with it. 5+ stars!! Will 100% return should I experience any future electrical issues. The price for my repairs was also perfectly reasonable. Thank you so much for your assistance, Scott!

Had an issue with my car while visiting Tucson. They were professional, very thorough and great to…read morework with. Highly recommended

Love this place! Prompt service, knowledgeable…read moremechanics-competitive pricing My first choice when it comes to car repair.

I drove out here with my 3 kids from CA for a climbing competition and my check engine light went…read moreon. I was a little anxious driving home through the desert knowing this , so I found MAS. Mark was really kind and knowledgeable and he diagnosed the issue and put my mind at ease. I am so grateful for his kindness and knowledge.

Honest, affordable, professional service. Mark the mechanic is a smart man, told me exactly what…read morewas wrong with my car. Had it fixed in a reasonable manner. I really recommend this mechanic shop. It's an honest and professional shop.

Amazingly good garage. If it is your first time walking in you are not going to see a fancy…read morewaiting area with a staff of intake people like some garages. In fact, it kind of gives off the vibes of a 1970's Route 66 garage. Justin is the guy you are going to deal with and he is super honest and knowledgable, and I swear they can figure out and fix anything. I have had my 2006 Silverado in trhe a couple of times as well as my 1997 Subaru Legacy. They quickly diagnosed the issues I was having and fixed them well and quickly. They use good parts and, my favorite thing about them is that they don't try to upsell you on a bunch of stuff. They will let you know if they find other things that need attention and give you a good honest opinion on the urgency of a repair. They are easy to miss since you can't really tell that its a garage from the front. In fact if it weren't for the guys at Chicago Music Store which is attached to the west end of the shop, I wouldn't have thought to go there. They told me that it is a very good auto repair shop, and they were nt wrong.

I was initially let known about this shop from a friend who had luck with them in the past, so I…read morehad them do service on a car I bought used. They inspected it before my purchase and did an estimate before I even sealed the deal, they never said anything about the scope or technicality of the fix being beyond their capacity or even hinted that any part of the repair might be a little too technical for them. Even in the initial phase they gave me estimates for time of repair which where extended meaning the whole repair process took almost a month and a half which I was fine with as I had an operational back up, I paid my bill in full at the time of completion and that should have been the end of my experience a solid 4 out of 5 star slightly delayed repair with a large scope... But no nothing these days is ever that easy. not one week after the repair the transmission was bleeding profusely (changing a seal was in the scope of repair), this nearly left me stranded as is and I was respectful and cordial about it just being a mistake. I brought it to them and it was repaired in an acceptable time frame. At this point I was irritated, but mistakes happen right so I made a point of being firm but respectful (3/5 experience). That subsequent repair then only lasted about a month and I had to return, same issue seal not strong enough transmission failing again. I brought it to them, they decided to repair it with an oem seal this time and this repair would go on to last about 7 months and about 6 thousand miles and then suddenly bam engine light, code reads its the transmission again (I had to get an oil change at the time anyway so mechanics at a little shop inform me that it is leaking and that it is the transmission as confirmation as well). So round 3 (impression is pretty much a solid 2/5 at this point tbh), I call the Art's up again about 5 days in advance to describe the car and tell him that the issue I have had before is back and I just need the car for work so I ask if he could check it out, he says Friday so I agree and think nothing of it. Call again day of let him know I have requested time off for the later 3 hours of my shift and cleared out time for flexibility (I also work week ends so that implies I am clear to have no car for the week end too, so lost income to try to make it work with his schedule), he confirms and I give him an eta for when I expect to be around sounds like its no issue. I leave early drive directly to the shop only to find that he has closed over an hour and a half early after our conversation stating when I would be there. Everything is buttoned up and the shop is closed. Confused I walked over to the shops neighbor Chicago Music Store, and ask if he had left early, to which they reply that he had an emergency and left early that day, I asked if he was intending to come back and they shrugged, I contemplated leaving the key with them, but at this point I was pretty rightfully mad, its one thing to blow off someone verbally and be firm even if you want to hold yourself to a standard of customer service, but he took time from work cutting precious hours I need to make ends meet to make a repair to my vehicle to keep my life running, He didn't even have the decency to call and make sure I could keep my hours at work... This review is generously worded expletives and other offensive language are entirely warranted for the level of experience I received and the complete lack of respect for peoples time... I AM LIVID... I will never attempt to try to have service done by this shop again, I believe people deserve second chances, but this I round 3 of repairs try 4 total and I am just done. Do not come here for quick service, do not come here for critical service, this business serves no niche that another shop can't fill outside of disrespecting the time and livelihood of its customers... -2/5 stars

He responded within minutes and came out the same day...on a Sunday!…read moreHe fixed a dent in my Lexus. Really excellent work...AFFORDABLE. Thanks Nick!

This guy was great! Nick was quick to respond to my phone message/Yelp request. Got to speak with…read morehim directly and get a ballpark quote (if issue was just as I described it and only replacing a bad rear wheel bearing on 2015 Jeep with rear drum brakes and front wheel drive) Nick not only had a reasonable hourly rate, but also gave me option to purchase new complete bearing hub assembly at his discount via reputable parts store he has account with, cost 2/3 of what I would have paid) Nick also came to my home to do service and knocked it out professionally and in less than 1 hour... plus gave a little discount because it took less than an hour. Other places wanted to do an inspection/diagnostic at their shop starting from $90 and up... many not even having that count towards service. Nick's overall cost with part was just over half what I looked at elsewhere... in some cases less than half. I already have a few future services planned with this mechanic... He advised me of costs and likely fixes for other issues for the future. Nick is a local young man building up a business and clientele via professional work conveniently done where you are at super rate... but mostly by word of mouth. Yelp reviews are few so far, which is a crime... Easy the best money I've spent with a mechanic in 40 years of driving. Try him out, you'll be glad you did.

Excellent experience. Professional and friendly business…read more The "boss" (ultimate multitasker) Was patient and thorough in answering my many questions, my service was performed in the time quoted, thx. Looks like I have my AZ mechanic. Highly recommend.

Inspected brakes and replaced rear pads as requested in a timely manner. Competitive pricing beat…read moredealership quote by over 25%. We are back on the road with no issues. Staff was very thorough with inspection and explanations of required service. Will definitely use them when visiting the Tucson area.

Friendly, affordable, and always so helpful! As a woman it can be intimidating to walk into an auto…read moreshop alone, but this shop is super comfortable and personable. Highly recommend Gibbs!!

Gibbs Automotive is honest, reliable & conscientious in their work. I've been taking my cars to…read morethem for years & will continue to do so. ​