I was very happy with the service for the purchase and installation. Unfortunately there are two…read morevery disappointing issues that cause me to write this review and strongly suggest to look elsewhere for your carpeting needs. 1. The installation was not done correctly. They did not stretch the carpet enough which resulted in ripples forming in 6 out of 8 rooms (see attached photos). We had an extremely busy couple of years so we didn't call for repair until just recently. But I can't get them on the phone, nor have they returned my calls (4 calls total). I did not ask for it to be restretched under warranty because it's my fault that we waited so long; in other words I did. It give them a reason to avoid my calls. I ended up using Tucson Carpet Repair for that and they did a great job; so far. 2. They assured us that the carpet we chose was perfect for a family of 5 with two dogs. But within two years it was worn down excessively in the high traffic areas.

The sales service was very good as was the selection of carpets. The prices are fair. The…read moreinstallation was well done. However, we had an ajoining small hallway where they removed carpet and we're instructed to leave the concrete floor exposed. They did that, but failed to take up the tech strips on the cement and didn't finish the edge of carpet that had been cut off at the closet door. It took numerous phone calls and messages left that were ignored before they finally returned to finish the job.

Once the floor was completed, you cannot walk on it therefor you cannot inspect it. We had excess…read morebuildup of mica flake within the joists of the floor. When Brock came to look at the floor he agreed that it needed redone because dirt would build up in there. When the owner called me, he informed me that's the way the floor is supposed to be so there is disconnect there between the owner and his team on quality. After the floor was redone we still had some concerns. The owner has still not returned my call. I called 4 weeks ago. Brock told me he was in Mexico on vacation. Maybe he's still there.

Let's start at the beginning. Brock, sales manager met with us and discussed the process they were…read moregoing to use. He also gave us an estimate when he thought that our friends were also going to get their garage floor stained and sealed. Brock also was aware of a void in the concrete. He came and fixed it before the work was to begin. The 3 workers arrived at our house and they were ready to begin. Our concrete was much worse than expected and they came an additional 3 hours on a Saturday. They were on their knees when necessary. They gave us more than we ever could have imagined. I want to write that Juan, lead, Jason and Greg are EXCELLENT. I would recommend this company to everyone who is in need of professional, dependable and efficient service. Rhonda S.

Tiled my fireplace wall. The job was completed on time and very well done. Excellent service and…read moreAlejandro was knowledgeable and helpful. I will definitely use their services again. Highly recommended.

Dano's repaired my damaged laminate flooring perfectly! They were fast, professional and went…read moreabove and beyond.

Great service all around! Jordana is the BEST!! This company are true professionals! They installed…read morecarpet in my home that I'm selling and realtor noticed that the carpet in the loft area was buckling slightly. I called and explained and Jordana was able to send someone out within a couple days......mind you I had the carpet installed months ago. However no one has occupied the house since installation. I can't say enough about how great they are!

The first thing you notice is the speed of service. Calls are returned within the hour. Information…read moreasked for is instantly given. Problems are resolved on the spot. I went from nasty carpet in three rooms (approximately 800 square feet) to installed and beautiful vinyl plank in four days! Jordana measured on Monday, planks delivered Tuesday. Floors prepared on Wednesday, install on Thursday, amazing. I have had my share of flooring and other assorted home remodeling horror stories; which is why I could not possible say enough good about this experience. Great price sure, but out of this world customer service too.

I had carpet installed at a cost of $13,500. When my wife returned home, she saw an area of carpet…read morethat was wet and appeared to be stained. The outsourced installers said that it would not leave a mark. And, of course it was stained. How could the installers spill something on the brand new carpet? How did it get there? Nobody but the installers were in the home. And, they admitted to having been who cleaned whatever it was. Flooring Direct sent over a product for cleaning the stain. I asked the owner to replace the section of carpet where the installers spilled something. No, Navid refused. Sleazebag owner operator. Then he sends me the invoice with updated charges with a payment due date which was 5 days in the past making it seem like I am overdue even though the job was not complete yet. This owner/manager will make arrangements for the installation but he will not stand behind the damages that his installers caused. Who wants brand new carpet that have had a soda or dirt spilled on it? I don't go to a clothes store and expect to buy new underwear which comes with a skid mark... Go elsewhere or be the next victim of this shoddy business. Here is how Navid, the Owner, handled the refund due to defective service and faulty materials. No content is anything different than what was actually sent to me or from me. This unhinged communique took 1 week after the Owner, Navid, was to have mailed me a refund for defective merchandise. Me: "No check has been received yet..." Navid: "I waited to see if you would respond. Zelle would have been fast and easy. I mailed it out yesterday. I hope this does not frustrated you." Me: "Yet another passive aggressive attempt to mess things up... Hopefully you can not muster any more incompetence in this matter. It is beyond frustrating." Navid: "I actually helped you more that you can imagine. So shame your anger has caused you to see things clearly I asked a simple question. Why was it so hard to answer? Take a pill. I actually helped you more than you can imagine. It's a shame your anger has kept you from seeing things clearly. I only asked a simple question--why was it so hard to answer? Maybe you need to take a step back and calm down." Me: "Once again, just send me the funds so that I can be done dealing with you. I have more important things to tend to than being dicked around by some lowly shopkeeper." Navid: "Careful little boy. Check was mailed out. I am just getting sick of your nonsense. I am out of town. I make sure I call you personally to deal with your unjust words and personal attack once I get back. I feel so sorry for you. I am sure your childhood must have been a unpleasant one. Take a pill Me: "F**k off kindly." Navid: "Definitely. Must be a childhood issue. How bad was it??" I had to block him as he continued making personal attacks and by name calling. In Closing: Is this a person that you trust to have your email, phone number and address? Is this a business person that you can feel comfortably to provide fair, professional service? I think not! This man is unhinged. Beware.

We hired Flooring Direct to refloor our approximately 700 sqft living room with tile. The most…read moredifficult part of the job would be the curving steps into this space as you can see in the pictures. Where others said it couldn't be done or offered solutions that were not tile, Flooring Direct said they could do it. I'll admit that it was a challenge to fully conceptualize how to do it but working with Moji and our installer, Jose, I believe the results justify the effort. The old carpet quickly came out and the initial part of the tile that was straight went in in about two days. Jose spent some time cutting and grinding to get the tiles to match the curving steps but was all finished by the following Friday. Jose and his assistant, Gustavo, were both courteous & professional throughout the project as was Moji who came by often to check on the progress and to be sure we were satisfied with how it was coming together. All the steps from tile selection through scheduling, layout, designing transitions, grout selection and final cleanup, were all pleasant. Would not hesitate to use them in the future and highly recommend them for your consideration.

Our experience was exceptional, from an initial wood floor repair to a new wood floor installation…read morein another room. We thoroughly enjoyed meeting and working with Roy and his scheduling and installation team. Everyone was kind, knowledgeable, communicative, and timely.

We have purchased carpet from Complete Flooring on three separate occasions. The second carpet we…read morepurchased we noticed the steps were loose and needed stretched. When they installed the third carpet which was over a year after the carpet was installed we asked the installer to look at it and fix it. He addressed the steps during that installed. In December we called as the steps were wrinkled again and the top landing area and asked if someone could come out and fix it so it doesn't ruin the backing on the carpet. The person at the store said they would send someone out to check it out and it was Roy. This was mid December 2023. He said he would get back to us in a week and said that the carpet was installed 2 1/2yrs ago and they only have a 2 year warranty but he would see what he could do. We followed up several times and they said we are working on it and will get back to you with a proposal?!? Finally after another call in the morning on January 20th (1 month later!) Roy was busy with a customer and called back in the afternoon with a proposal for $600 that included $100 discount to re-stretch the carpet. I can not figure out how carpet would need to be re-stretched multiple times which tells me it was not stretched well enough when it was installed. We have more carpet & flooring to purchase and I am sorry but this is very petty to charge to address what we feel is an installation issue. There are too many flooring companies out there and we will NOT be returning with our business.

" Try SCS Tile first !" SCS a truly local business run by a…read morefather ,3 sons & daughter ! After running all over Tucson looking for kitchen counters & floor tile a neighbor suggested SCS Tile ! I'm so happy with the customer service & also installation . Saturday I walked the over an acre of counter " slabs with the proud owner and father Khalid . My purchases were made with son Tahir ( catalina foothills hs grad ) since helpful , fair ,& friendly most pleasant experience . After purchasing counters I returned for floor tile . I'm so satisfied with both. Monday the installation team Oscar ,Richy ,& Jesus demo'd my 50 year old counters & installed the new counters & sink . Both appointments were one time and punctual .Great care & professionalism shown with the install team ,thank you ! Words cannot express my satisfaction & relief to find such a local " gem" as SCS Tile . From the initial shopping with Tahir to install with Oscar & Richy I'm so happy & relieved to find the best selection , fair pricing , installation , & total experience , thank you I'm grateful ! I only wishing I tried SCS Tile first ! Located on ft Lowell e of 1st ave N side , before reaching park ave . I told them there advertising logo/saying should be " Try SCS Tile first !"

SCS was a dream to work with, from choosing the granite to finishing the kitchen. Everyone was…read moreprofessional and they really knew their stuff. The installation was perfect. We will definitely use them again and recommend them highly.

I hope I'm leaving this review for the right company. They are no longer on Speedway, but have…read moretheir business on Kleindale. We just happened to see it as we were traveling on Alvernon. We stopped in and really liked some of the choices for a kitchen backsplash to go with our new countertops. My husband measured and figured out how many boxes of tiles we'd need. They say they can meet or beat the prices of almost anyone in town and we like supporting small, local businesses when we can. There was some miscommunication about letting us know when the tile was ready, but it got worked out. We are beginning to get it installed ourselves and think it's going to look great.

Mannnn.... I had really high hopes for this place. My husband and I came in and were super excited…read morethat they carried the tile we needed and their prices were really good. But that was all a front that could distract you from how terrible their customer service is. First, we ordered the correct amount of tile and at that time the gal had said "they might give you issues because their description on my book says this but you ordered the correct amount" we said okay. They said it would take a week and they would give us a call. Well we called and called and called after 3 weeks we never got a return phone call so we decided to make the drive and come back in. man, annoyed. They told us we could go pick them up at various locations. Which we did, but we realized that the company that she said might have an issue with the order did and that forced us to come back in for another trip to get it once again fixed. The lack of accountability and communication is absurd. They kept saying "we will call you" "it will be a few days" well we figured it's been another 3 weeks since it was supposed to be corrected and we took another trip to the store where they said we could go pick it up and low and behold were told that this store has picked them up 2 days after we ordered it. DID NOT BOTHER TO CALL US AGAIN. How many strikes do they get? So unprofessional, lack of everything from them is sad. They are a family run business that lacks the customer service skills. I have been wanting to write this since the first bullshit but today we are finally picking up the remaining boxes yet there are still having issues and giving more bullshit excuses. On top of that they were given to us soaked. Please do not be distracted by their prices. I would pay more for better customer service than come here and deal with this bullshit.