Couldn't find my filter Ordered from Amazon…read moreGuess that's the place to go now Second time they didn't have what I needed

My maintenance guy neglected my pool while I was out of town for a few months…read more It turned green. We followed the advice on the internet, shocking it and waiting, but after two days it had only improved a bit. We went into Leslie's pool service looking for a pumice stone to scrub down the sides. Omar took one look at our pool pictures and said, "A pumice stone is not going to help." He recommended that we drain it and treat it directly with chlorinated bleach. He explained the whole process and cautioned against doing this during the day when the plaster might get too hot and crack. He didn't push products on us but instead was friendly, knowledgeable and helpful. We explained to him the problem with our previous pool service and he recommended some pool services that he knew were great. He added that this was the busy season and that if these guys were full, to call him back and he'd help. Well, we followed his advice and it worked! I got my sparkling pool back! While we were draining the pool, we found black algae was starting to grow on the floor of the pool. If we hadn't drained it, we probably wouldn't have been able to directly kill it the way it needed to go. The pool service he recommended came out a few days later and also did a terrific job taking care of us. I depend on the internet for a lot of things, but Leslie's Pool Supplies is where I will always go from now on. Thanks Omar!

Went in to get my pool pump fixed and needed a part. Jim went out of his way and showed me some…read morethings to look for when maintaining. There was a bearing he took out for me and cleaned and now it is working like brand new. Hard to find customer service anymore, and he went out of his way to help me, without any other motivation to sell me more. I have never had an issue doing business here, and they are knowledgeable and honest!

My Dad bought a new pool filter from them and had it installed for a total of $2000.00. This was 18…read moremonths ago and the filter has never worked properly. The pool is constantly dirty. We have contacted them many times and each time they promise to come out and fix it however, they have never shown up! I do not recommend them at all!

This is the best Leslie's in Tucson. The store is so well…read moremanaged, always clean and well stocked. The manager is very knowledgeable and will help you with any question you might have. This store is highly recommended!

I am always pleased with the service provided at the Broadway location I go to. The staff is…read morepleasant and knowledgeable. Repairs to my equipment have been top notch and timely. I've never had any problems with warranty issues.

Very professional timely pool building and and maintenance company! Great reputation built on…read morehonesty and integrity.

My husband and I spent $160,000 on a very expensive pool and had had a great experience until…read moretheir1st pool guy damaged over a dozen of our travertine tiles. I immediately reached out to Noah and sent him photos he said he would send out his guys to replace those travertine tiles and nothing but crickets. I've been beyond patient. It's now been 2 years and they've been through two service managers and I resend them the photos they say they will get back to me to schedule their guy and I never hear from them. I am so disappointed in this experience. We have stayed with them for their very expensive weekly service because we are loyal people, but I'm beyond frustrated with our experience. I really feel like once the build was done they don't care. I've reached out to them so many times and nothing but crickets. This is not how you should treat people who have remained loyal to you and over paid on your weekly service. The last service guy that was here said that the reason why our pool was so dirty (so we paid an extra $15 for each vacuuming) is because half of our built-in cleaning system isn't working. Our regular service guy never alerted us of this and now we're having trouble with the entire cleaning system, and this pool is only 3 years old. Noah, you said that you would happily replace all of the travertine tiles that your pool guy broke. I don't appreciate being treated like this after we spent $160,000 with you. If you want to finally fix this like you said you would reach out to my husband because I'm done working with you.

In the market for a new jacuzzi and have been recently shopping around and this is the first place…read moreto just give me the gist of what they offer including the Jetpak which is an interchangeable pack for the jacuzzi depending on your needs. Other than that no pressure, no crazy sales pitch, and no endless information about the intricacies of what makes their jacuzzi's work the best.

This is a review on a service call for our Bullfrog hot tub provided by Bullfrog service people…read more We've had our hot tub for six years and this is the first time we've needed to have a service tech visit. Bottom line, Brandon the service tech was absolutely fantastic! Extremely knowledgeable, very professional. Strengthened our overall happiness with our Bullfrog hot tub. In fact, for that matter everyone I've spoken to on the phone to make this service call happen were also very professional. This isn't our first hot tub, but it is the best one. I work with service people all of the time in my occupation, I had low expectations, Brandon has renewed my faith!! Are you there Bullfrog corporate? Brandon is a keeper, treat him well!

I live in Rivendell community and our pool gets serviced through E-Konomy Pools. The pool tech,…read moreJared, has been doing a wonderful job maintaining and keeping the pool pristine. The community has never had such a clean pool before. You can tell that Jared cares about the work he does, the pool looks phenomenal after each session.

E-Konomy pool service is excellent. They do what they say they're going to do. They do a great…read morejob. Our pool was looking awful due to debris from recent storms. After economy left, the pool was clean . Jacob does a great job!.

We bought a new spa from Sunset Spas two years ago and have had nothing but trouble with it…read moreleaking. They sent a repair technician out once who made a repair which lasted for a few months before we had another leak. The second person came out a made repairs and since then we have called him out over the last 2 years, spending over $1000 of our own money to get it repaired. He said we have a "lemon" and suggested we list all the repairs we've had done and go meet with the manager. We did that. He said he had to send all our data to his "manager", and he'd get back to us. That was over 6 months ago and we've never heard a word. In the meantime we've had our repairman over 3 more times for leaks. We are so frustrated and don't know what else to do. Save yourself a lot of heartache and money by never having anything to d with Sunset Spas on Costco Drive in Marana. We wish we'd never walked into that store!

We purchased a spa almost two years ago- immediately it had it had to be repaired due to chemicals…read moreleft in the line and then 2 months later the panels started coming off and it leaked Every few months they came out to replace the panels. Finally a technician determined that the tub frame was bent on delivery. They requested to take the hot tub for 10 days. I was concerned with a bent frame that the repair wouldn't be great, and it was hot tub season, but I agreed. They have had my hot tub now for 3 months and are not responding. We don't even have the hot tub anymore. This hot tub has been out of service for longer than we have had it usable. I would just like my money back at this point. Don't buy here

Fantastic locally owned company with great employees and service. Tucson Pool and Spa has been a…read morestaple in the Tucson area for many years.

Very nice on the phone and the technician was very nice, however they charged 150 just to come look…read moreat my spa heater.. not touch it, just tell me it is old and needs to be replaced.. maybe took 4 minutes if at all. Definitely a ridiculous amount for literally no legit service. Felt like a money grab. They didn't respond to my email about the crazy amount. They sent an estimate that was way more expensive than it should cost to even replace that system. (I went elsewhere and they did a great job for far less)

We recently had a pool put in by pools by design and they did an outstanding job! Dalton listened…read moreto exactly what we were looking for! If we had any questions or concerns he was quick to reply and very knowledgable! Jake was the project manager and was amazing! He was there every step of the way! We absolutely love our pool and couldn't be happier! I definitely recommend pools by design.

Absolutely disgusting experience with Ashlynd at Pools By Design AZ…read more I had to delay my pool project and financing for a year because I was battling cancer. Instead of showing an ounce of compassion, decency, or professionalism, Ashlynd chose to be rude, condescending, and outright demeaning. She talked down to me, belittled me over the communication gap, and made it very clear she wanted me to feel small over my financial timing. Let that sink in: I was considering paying this company $80,000, and this is how I was treated. It was arrogant, cruel, and completely unacceptable. No customer should ever be chastised or made to feel "less than," especially while dealing with a life-altering medical crisis. That interaction told me everything I needed to know about this company. I took my business elsewhere, and I strongly recommend others do the same. If this is how Pools By Design AZ treats people before they even get your money, I can only imagine how bad things get after.

Great experience. They were able to come out a few hours after contacting. Unlike other companies…read morethey weren't going to charge me unless they repaired something. Very knowledgeable and took the time to educate on options. Will definitely use for future work.

Josh communicates well and answers calls and text right away! He is also very accommodating and was…read moreable to come over the same day to check the issue with my pool pump! Lance came and installed the new pump and was happy to answer all of our questions and even took his time to educate us about how the new pump works. Very nice people, I just hope that the quality of service stays the same even how busy they can get! The price for the service is very reasonable! Definitely will recommend to others and will use them again in the future!