I purchased a washer and dryer from them 10 yrs ago. Today the dryer fan belt went out. I called…read morethem and the woman told me that Whirlpool no longer makes a fan belt for that machine. Essentially saying I would have to buy a new dryer. I called a local appliance part store and they took my model number and are shipping me a new fan belt. She was misleading and also told me there was nothing she could do. I would never recommend or use them.

My experience at Sears Hometown in Trinidad, CO was great !! I purchased a Microwave at a great…read moreprice and their customer service was excellent! I am very pleased with my purchase. I love the fact that they offer leasing too!! I will be returning to take advantage of their everyday great prices !!

It's easy to get a good review when things are going good. But the sign of a good store is what…read morethey do when things are not going well. I had difficulties with a grill that I purchased here, and the owner took it back no questions asked. We will shop here often.

We have ordered from this place for years, in fact in 2012, when we built our home, we had them…read moresupply every appliance. Great prices and service, great install too. Recently we ordered a Washer and Dryer and a bit later Microwave. Skip the big box stores, these folks are local and they take pride in their service and installs. Plus it is nearly impossible to beat the prices. The showroom is gorgeous. If you have an idea of what you want, the web site works really well.

Builders Source has been very good to work with - we recently purchased a new dual fuel range and…read morebuilt in fridge which required electrical and plumbing mods to fit the new appliances. During the modifications time frame, they gave us a new loaner fridge free of charge. The service so far has been excellent and we are hopeful the new appliances qualify will match! They just finished installation today.

Great service, especially delivering out to Pandarei, delivery staff were great!!…read moreWill be doing additional purchases in the near future!!

The free delivery isn't worth the hassle. Website has…read moreincorrect contact info. They can't get my phone number right to call me about delivery or return phone calls from the store. I am on the 3rd delivery for pieces for one living room set and this has been a problem each time. Next time I'll take my trailer to another store and pick up myself. There's only so much you should put up with when trying to shop local.

If it wasn't for Shawn, as well as Sebastian helping me fix the situation that corporate couldn't!…read more I would have never shopped at Best Buy again. Shawn is a manager from an Albuquerque store Just helping out up there and took care of me like I was one of her personal customers. I was fortunate and lucky to have them. Thanks again, Shawn and Sebastian!

I drove past this Best Buy a few times, then. dropped by, initially just to use the bathroom…read moreactually, funnily enough -- they are one of the stores that have one, a rarity nowadays, sadly, but I digress. And then I thought -- why don't I shop here? They seem like they care about their customers. I used to drive to the Apple Store down in ABQ for all my Apple needs but I decided to check things out here and -- I got new Airpods Pro Max -- was cheaper than anywhere else, still wear them, that was maybe 6 months ago. Then I got an iPad for my mom, also got me a great price -- they do price matching too so I got a great price on it. I got the Best Buy Plus membership and card and that saved me a bunch of money as they have cheaper rates for members and cash back so I think I already paid for the price of the membership like 12 years ahead. Then I was looking for a Macbook Pro -- an important purchase -- and Nick helped and was so gracious and helpful in helping me find exactly what I needed at a terrific price. It was the perfect machine and I really appreciated how much time and attention was given to me. Then I also got myself a pair of the new Airpods Pro 4 -- it was also really great because first I thought I didn't need the noise cancellation -- but then after buying I realized that the Airpods with no noise cancellation didn't have Transparency Mode either. And while I rarely use Noise Cancelation, I very much need Transparency! Went and exchanged it the next day -- no problem at all. And also as a Plus Member I get 60 days of returns so it feels good that I can try stuff out and return if it doesn't work out. Every employee I encounter was very helpful and kind. So, yeah I'm customer for life -- it feels good to be able to try things out and deal with pleasant and trustworthy people who are trying to help you -- I bought 4 things here -- and every one of them was an unimaginably good deal that I can't imagine getting anywhere else. And I guess it's in the name -- Best Buy so it all connects. I've had my eye on a new washing machine/dryer next, I know where I'll coming for that. And when my veteran 8 year old TCL TV dies -- which it will probably never do! =) But, yeah, I had a great experience here and with getting great authentic advice, quality products, easy returns, and GREAT prices -- this can't be beat. Plus it's really nice to deal with someone local.

I would like to thank Daisy, Salvador and Craiag for giving me good customer service…read more They were friendly and very attentive. They deserve a raise.

Uziel was amazing in customer service!!! We drove over an 1 1/2 to purchase some cabinets. There…read morewere none on the floor and were told to order online and return tomorrow. Uziel at customer service assured us he could get them today and he did!! Thirty minutes later we are loaded with cabinets headed back to Taos! we will return for future purchases. thank you!

We had a great experience dealing with Sierra West. Tyler was extremely kind, patient, helpful,…read morehumble -- and a great communicator. He found us the right oven and instead of upselling, he actually recommended the most practical product for my needs. I love when companies are treating me how they'd want to be treated, helping me make a decision that's best for me, not selling me the priciest product I won't need. Tyler recommended a wonderful GM double oven that I now have had for maybe half a year -- beautiful oven and I've been enjoying it. GM is a great brand! My unit is older so the space available for the stove was smaller than the standard. We asked Tyler if he could find maybe a European brand that would fit and still be good and he did -- Bertazzoni! Never heard of them before Tyler found them but the stove he found was so terrific -- better than any stove I've had before. I cook quite a bit and this thing has been a BLAST to use. I especially love the center burner, it has ZERO issue in bringing things to a boil, which can be an issue at altitude and has been and I sometimes make small amounts. This thing is the most powerful burner/stove -- yesterday I brought 6 liters of preserves to a boil VERY quickly -- my old burner wouldn't be able to do it at all. I am now a fan of Bertazzoni stoves. And it's smaller so it fits right into my space but still amazingly powerful. When they came to install, there were some issues with the fit, they took great care of it and were very professional, conscientious, and pleasant to deal with. There was a slight issue a few weeks after the installation -- I think maybe one of doors on the oven was a bit loose. Tyler came over himself within a day or two and took care of the problem. This has been such a wonderful experience -- dealing with Sierra West had been a blast and Tyler as well as all his coworkers were honest, conscientious, and helpful. I felt like I could trust them and they were looking out for me. Most importantly, I am now enjoying my new beautiful oven and stove. Based on this experience, I would recommend Sierra West and Tyler highly for your appliance needs. Thank you!

So happy I chose Sierra West for my appliances. One of the many appliances we bought was a double…read moreoven. These turned out to be defective and even though they were firmly planted into our new wall of cabinets, they worked with us to get a new brand that would fit in our space and most importantly work well. The owner and Tyler both came out to replace the ovens doing it swiftly, skillfully, and with smiles and positive attitudes, I couldn't have been more happy with the service they provided. You're in good hands with this company!! The best!!!